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Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 7: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Willesden, England

The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Hammersmith, Southwark, Croydon, Poplar, City of London, Hackney, Wembley, Camden Town, City of Westminster, Newham, Enfield Town, Kingston upon Thames, and Westminster Abbey.

CityProblem TypeReport Time
London Internet 5 minutes ago
London Internet 7 minutes ago
London Internet 10 minutes ago
London Internet 1 hour ago
Wandsworth Internet 3 hours ago
Hammersmith Internet 10 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • ConfidingGoblin
    Luke William Reardon (@ConfidingGoblin) reported from Enfield Lock, England

    @virginmedia internet cut out 20 mins early tonight. Don't know if that's progress or not. Think I might progress to sky or BT. Absolute disgrace of an internet provider you are.

  • saba_shaukat
    Saba (@saba_shaukat) reported from Richmond, England

    @virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.

  • antonyjardine
    Antony Jardine (@antonyjardine) reported from Lambeth, England

    @virginmedia I just asked for a booster so I can do my NHS work from home. Looks like you have signed me up for an unwanted 12 month contract extension, as part of it, without telling me at any point. Cancel this now please!

  • 74bunick
    Nick Bunclark (@74bunick) reported from Bromley, England

    @virginmedia my internet speed is terrible. Please can you confirm if you are having issues again thanks #internet #virginmedia

  • seldnfoodie
    Erik (@seldnfoodie) reported from Camberwell, England

    We won our case against @virginmedia for refusing to refund our money after they failed to cancel our landline. They owe us £321 and today they say they "can't refund due to #COVIDー19 so they will apply the credit to our account." Oh no you won't! Another poor #Virgin brand

  • damawa42
    Daniel W (@damawa42) reported from Camden Town, England

    Ahhh brilliant, first time in a week I get a response from @virginmedia on their SMS 'help' service, and they've now disappeared for over an hour with 'technical issues'. Utterly disgraceful service.

  • SADLondon
    Stephen Anthony Davids (@SADLondon) reported from Stratford, England

    I work with underachieving students with acute behaviour issues. I am unable to offer my services online due to @virginmedia being down now for the 3rd week in E15. Justify this!!

  • Alarms_Are_Us
    Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England

    Also @SkyUK and @virginmedia the engineer that solved the problem today is what customer service looks like - Gavin Wilson from @virginmedia get him to train your teams. We had at least 8 engineers over past 15 months between your services and this guy sorted it in 1 visit! 5*

  • wadoinlondon
    Chris Wade (@wadoinlondon) reported from Richmond, England

    Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer

  • simoneats
    Simon Kimber (@simoneats) reported from Hackney, England

    It’s bad enough that I can’t see friends and family (or frankly anyone) at the moment, but my @virginmedia internet connection is so bad these days even virtual catch ups are a struggle 😔

  • LimehouseDan
    Dan Hall 🏳️‍🌈 (@LimehouseDan) reported from Lambeth, England

    @virginmedia Seems a bit cheeky showing a Zoom call with lots of users when I understand from friends that your services are so slow this is in fact impossible.

  • nooriiiy
    Noor (@nooriiiy) reported from Paddington, England

    Can @virginmedia WiFi please fix up!! Gave me a right scare

  • Alarms_Are_Us
    Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England

    Sad that we had to leave, go to @SkyUK = worse. clearly focused on sales and NOT Service. All the engineers from @virginmedia & @SkyUK were really nice people, but did not seem too technically skilled passed - replacing router, swirling in/off etc. Today’s guy knew his stuff

  • itsjonnybaldwin
    Jonny Baldwin. (@itsjonnybaldwin) reported from London, England

    @virginmedia sort your shit out, this is beyond poor

  • caprettino
    🦥 (@caprettino) reported from Bromley, England

    ughhh @virginmedia pls sort out your internet connection problems!!

  • jaykrichards
    Jay Richards (@jaykrichards) reported from Stratford, England

    Virgin media is down again! Right in the middle of a Zoom call! @virginmedia

  • Deanporter_84
    Dean Porter (@Deanporter_84) reported from Bromley, England

    @virginmedia can someone please respond to my previous tweets- I have moved and still haven’t managed to cancel my services

  • Alarms_Are_Us
    Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England

    Sad that we had to leave, go to @SkyUK - was worse. clearly focused on sales and NOT Service. All the engineers from @virginmedia & @SkyUK were really nice people, but did not seem too technically skilled passed - replacing router, swirling in/off etc. Today’s guy new his stuff

  • OreMeta
    Ore Meta (@OreMeta) reported from Wandsworth, England

    THANK YOU @virginmedia despite over 14 years of custom. Paying my bills before time and NOT succumbing to other providers. You have FAILED my 81 old mother yet AGAIN. I tried to call you, send you emails and resolve the Broadband problem through you website. To NO AVAIL !

  • Alarms_Are_Us
    Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England

    Over 13 months with @virginmedia fighting with them over the phone to say there is a problem with our service and explaining it’s not the equipment it’s the line this engineer arrives runs tests and “checks cables” as prt of his assessments and not prompted. Finds cable faults!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GraceMoffitt
    Grace Moffitt (@GraceMoffitt) reported

    @virginmedia what is the point in your customer service team? They don’t respond to complaints or fix faults. C-2601213341 #fedup #worsttvever #worsethanannalogue

  • Juggzy
    Juggzy Malone (@Juggzy) reported

    @virginmedia Sorry, I mean no. Because I have no Internet. Because you broke it and seem to be unable to send an engineer to fix it.

  • karljm93
    Karl (@karljm93) reported

    @virginmedia Do you have any info about faults in the NE34 8LL area? For almost 2 weeks now our BB connection cuts out/off constantly, particularly around 9pm each night. 151 just says they're working on a fix with no time estimate info. It's quite frustrating now. Thanks.

  • Alison1mackITV
    Alison Mackenzie (@Alison1mackITV) reported from Richmond, England

    @virginmedia I can now get WiFi again - not sure what was causing the problem - thanks

  • bri__m
    Brian (@bri__m) reported

    @virginmedia I have no Internet. Tried calling and you just send a text telling me to restart then hang up. What the hell!

  • iamwestd
    Dean West (@iamwestd) reported

    @virginmedia After 3 hours on the phone 6 operators. I believe everything is cancelled. You need to fix this process.

  • baz828
    Baz828 (@baz828) reported

    @virginmedia I find it hard to believe Virgin are sorry, since they still refuse to fix the issue, dispute saying its been fixed, for it to go again 30 minutes ago.

  • dazlad70
    Darren Parker (@dazlad70) reported

    @virginmedia got my hub 4 delivered today for quick self setup the modem just won’t register idiot on the end of the phone couldn’t even read his script A BIT OF ADVICE DONT USE THEM UNLESS THERE YOUR ONLY OPTION

  • Bourb76
    Georgina Z (@Bourb76) reported

    @virginmedia Still having this issue! And you’ve put my price up! Disgusted that I have been loyal to you for over 15 years when the service is so bad! Once my contract is up I am leaving

  • Vickythe_Viking
    V (@Vickythe_Viking) reported

    @virginmedia Wondering if routers ever need to be replaced or updated, ours is running very very slow this last couple of weeks.