Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 12/13/2025 00:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Paddington, Croydon, Watford, Southwark, City of London, Ealing, Hounslow, Hackney, Carshalton, Addlestone, Hammersmith, Southall and Islington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomCity of Westminster Wi-fi
United KingdomLondon Internet
United KingdomPaddington Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • ianeastlondon IanEastLondon (@ianeastlondon) reported from Poplar, England

    @virginmedia Sometimes. But that’s not the issue. It behaves the same if not connected to VPN.

  • BeesWingedEyes Sophie Joanna (@BeesWingedEyes) reported from Watford, England

    When my Dad died last year @virginmedia, you deleted his email account. I’ve been trying to get it back to check his messages but the complaints department keeps saying they’ve tried to call and couldn’t reach me (they haven’t) and then closed each complaint. Can you help please?

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @virginmedia my internet appears to be down, and your status page appears to suggests it’s up. Any idea if there an issue? E11

  • M0BPQ Steve Bunting (@M0BPQ) reported from Walthamstow, England

    @virginmedia Sadly the service is rubbish again today after a couple of ok days.

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia It now says that there's a known fault in my area that will be fixed today. So, why did Mark say it was planned maintenance to be resolved on 24th and why wouldn't he share the number without closing my complaint?

  • M0BPQ Steve Bunting (@M0BPQ) reported from Walthamstow, England

    @virginmedia The VM app says no service problems but I have 8MB download tonight on a 200MB service. Lots of disconnects today too. Calling 150 results in them telling me to wait for it to get better.

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia Please can you explain why broadband has gone down in the London N1 area and what you are doing to remedy this? I have an urgent deadline to hit and currently have no internet access ...

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    VirginMedia used to have an executive team which were willing put things right by hearing customer complaints, investigating them, and providing fair solutions. Is that team still available? @virginmedia

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    Morning @virginmedia, your famously unreliable but expensive broadband service is down in Walthamstow (again)

  • BeesWingedEyes Sophie Joanna (@BeesWingedEyes) reported from Watford, England

    @virginmedia Thanks. Yes the account was transferred to my mother - but we didn’t realise we’d lose his email address too. We haven’t been able to let people know he’s died because we don’t know who is still messaging him. I just can’t get anywhere with the complaint system.

  • ianeastlondon IanEastLondon (@ianeastlondon) reported from Poplar, England

    @virginmedia It was to try and fix my router / modem issues. I didn’t arrange it, the person I spoke to not the phone (the fifth person) said she had arranged it.

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia How can I speak to someone in the UK to make a complaint? Worth noting I'm out of contract and can switch away from Virgin anytime I like

  • khem21766391 Khemical (@khem21766391) reported from Ealing, England

    @virginmedia Yes, it says I have a good internet speed which is incorrect. As I said before, Iv contacted your customer service and one of your agents said that the internet will be down until 23rd March & that there is an outage in the area. Surely it cant take that long to correct a fault

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @virginmedia Apart from saying sorry, can you genuinely do something to help customers ?

  • khem21766391 Khemical (@khem21766391) reported from Ealing, England

    @virginmedia One of your service providers have just said there is a problem in the area and the internet will be down until the 23rd March... surely this can’t be correct...

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia I was told by Mark in your call centre in the Philippines that this was planned maintenance and my connection will be down until 24th - I wasn't informed this was going to happen. I need broadband to work from home 🤷

  • khem21766391 Khemical (@khem21766391) reported from Ealing, England

    @virginmedia internets down again.. is there an outage?

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @virginmedia I’m not paying you for a self-service option. I’m paying for a service you’re not delivering - the onus is on you to fix it - not me!

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia He also refused to give me another Virgin Media telephone phone number to contact unless I closed a complaint that I wanted to make about this

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @virginmedia Your phone number just informed me that there is a problem across E11 with expected resolution time of 12.30 Surely that’s information you have available to share; rather than making customers dial in to find that out?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RHJOfficial яєαℓιѕт נανѕтαн 💻🖱 (@RHJOfficial) reported from Oldham, England

    The service page isn't working and I think my internet is down. @virginmedia

  • markjg65 mark garratt (@markjg65) reported from Camberwell, England

    Really disappointed that my home broadband dropped out mid recording for a BBC show this afternoon @virginmedia ; your service is so flaky in South East London #virginmedia

  • 3lzantoinette king elz 🪐 (@3lzantoinette) reported from Merton, England

    one thing that #virginmedia really know how to do is giving their “sincere apologies” for whatever went wrong instead of actually fixing the problem, we don’t pay you each month to sincerely apologise to us for things you should be on point with 😭

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).

  • joe_joeharper Joe Harper (@joe_joeharper) reported from Cheltenham, England

    @virginmedia love lying about putting you on a rolling contract and then hitting you with a £200 pound cancellation fee when you try to cancel after you’re forced to move home. Nice work!

  • browna24 Anita Hurley (@browna24) reported from Ilford, England

    @virginmedia what’s the fault in E17? Tv internet & phone been down for 2 whole days now yet all we’re being told is that engineers are working on it

  • Dr_Whatson Bob Watson 3.5% 🇪🇺 (@Dr_Whatson) reported from Sale, England

    What the hell going on @virginmedia? My broadband has been going up and down like a yoyo for the past four days. This morning has been especially bad!

  • JLoveRage James Loveridge (@JLoveRage) reported from Islington, England

    @virginmedia It's working now but was down for 12 hours

  • DebsySmith Debs smith (@DebsySmith) reported from London, England

    @virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls

  • enders1 Richard Endacott 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@enders1) reported from Windsor, England

    @virginmedia 4 complete service failures in our area in 6 weeks, do you think this is acceptable?