Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 03/02/2026 08:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, City of Westminster, Southwark, City of London, London, Tower Hamlets, Ealing, Paddington, Hackney, Richmond, Wembley, Newham, Northolt and Hampstead.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomHammersmith Total Blackout
United KingdomCroydon Internet
United KingdomCity of Westminster Internet
United KingdomSouthwark Internet
United KingdomCity of London E-mail

Community Discussion

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Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @virginmedia Your agents promised respectively on feb 13 and mar 6 to get back via writing; sadly I’ve heard nothing from them. You are unreliable and time wasting and now would cut off the service again due to another ‘outstanding’ bill

  • NesliShafak Nesli Shafak (@NesliShafak) reported from Kensington, England

    @virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard

  • squeakz73 Squeakz (@squeakz73) reported from Hillingdon, England

    @virginmedia We requested the money back and phone no back in Jan. You lied and said vodaphone never requested the number back. As you won't cancel, my Dad stopped you charging with his bank. Now you're trying to charge another £58 to restore the service?!

  • NicholsGillian gillian nichols counselling (@NicholsGillian) reported from Kingston upon Thames, England

    @virginmedia Only the tv drops out, same time every Friday about 7pm, no errors are on the website

  • squeakz73 Squeakz (@squeakz73) reported from Hillingdon, England

    @virginmedia We last requested to the money back on Jan. You lied and said you never got a request from vodaphone. Vodaphone however have asked you loads of times and said you are the worst to work with. They have a lot of trouble getting you to cooperate!

  • camjwall Cameron (@camjwall) reported from Lambeth, England

    @virginmedia No, unsurprisingly almost 48 hours later the issue is resolved. Would have been nice to receive some communication. Can you provide details on compensation arrangements.

  • squeakz73 Squeakz (@squeakz73) reported from Hillingdon, England

    @virginmedia Well I'd advise that you cancel, give us our number back and money back! This is ridiculous!! Last time I spoke in Jan via Web chat, you said you'd never got a request from Vodaphone about our number! Vodaphone said they have requested though.

  • owengmusic Eoghan (@owengmusic) reported from Wandsworth, England

    @virginmedia can you please cancel my order. Your Filipino call centre staff just put me on hold for ages and then hang up on me.

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @virginmedia Certainly, but I would prefer not to in open messages for obvious reasons. Suffice to say, old, ill, no service, cancelled appointment by text.

  • squeakz73 Squeakz (@squeakz73) reported from Hillingdon, England

    @virginmedia My Dad canceled his contract with you back in October and sent his equipment back as requested. Yet you still charge him! We and vodaphone have asked you 100s of times to give our number back but you lie and say you never got a request! Fraudulent!

  • matteobuschitta Matteo Buschittari (@matteobuschitta) reported from Wandsworth, England

    @virginmedia internet not working in clapham common area...tried all the procedures already and none working

  • M0BPQ Steve Bunting (@M0BPQ) reported from Walthamstow, England

    I’ve had awful internet speeds for a couple of weeks from @virginmedia . (<10MB on a 200MB plan) Their call centre has said this is due to an upgrade that will take a week to complete. Which ISP do I move to?

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia @virginhelp my other half has had 2 phone calls this morning saying our internet/router will be going down in 4hrs as we need a new box or router? Is this genuine? Also any chance some1 will come back to link us up to our own connection and not next doors?

  • tufnelljimmy James Anderson 🏛 (@tufnelljimmy) reported from Islington, England

    @virginmedia I’m afraid your service status is wrong. There is a problem and my broadband speed is a fraction of what I pay for.

  • squeakz73 Squeakz (@squeakz73) reported from Hillingdon, England

    @virginmedia So my Dad asked the bank to stop you and now you're trying to charge him another £58 to restore your service! Just give us our number back and money! Lets be done with already!!

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @BruceBa06826486 @virginmedia Why would virginMedia CEO hire the bullying to treat the customers like this ?!

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia Oh good just thought it was a strange one as I’m pretty sure you’d email/text that kind of information. Any news on the other issue mentioned?

  • Ethanisraelite Ethan Greenwood (@Ethanisraelite) reported from Barnet, England

    @patricksturg @virginmedia This should not be posed a question rather a statement of fact. It is the worst customer service.

  • M0BPQ Steve Bunting (@M0BPQ) reported from Walthamstow, England

    @HavocTechie @virginmedia Thanks. Router has been rebooted and factory reset. I installed a wired Lan in lockdown 1 to solve poor wifi but unplugging that switch and going straight into the router doesn’t work either. Now no service at all. 😩Again.

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @virginmedia I need to be able to speak to someone in the uk about an elder vulnerable person who is without service. please advise.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stevenflowe1973 half a mil $zil (@stevenflowe1973) reported

    @trading_geek @virginmedia They are the worst company to deal with @LivEchonews are getting a story together contact them

  • Rickstar1987 Ricky Janes (@Rickstar1987) reported

    @virginmedia Hi. The Internet connection and strength has been terrible in my area, especially over the past couple of months. I haven't received an email or letter from Virginmedia explaining that there is a problem, that it is being fixed or that I would be compensated for this issue.

  • LeaRayssac Lea Rayssac Baures (@LeaRayssac) reported

    @virginmedia Hi, broadband has been down (again!) since yesterday 12pm in EC2. Your site still says an engineer is on the way/working hard to resolve the issue. Is it possible to know when this will finally be fixed?

  • robgonzogould rob gould (@robgonzogould) reported

    @virginmedia My wife and I have worked from home now for a year, she has wired connection and still bombs out , I’m getting ear bashing every day , this needs sorting very quick, I’m a loyal customer, but loyalty don’t count any more IMO BT guarantee speed in all rooms???

  • tmk1991 Talat (@tmk1991) reported

    @virginmedia Our Internet is not working this morning, tried everything and it says there are no service issues. Are there any service issues in Peterborough PE1 area? we cannot do any work..what a joke!

  • stevenflowe1973 half a mil $zil (@stevenflowe1973) reported

    @virginmedia Like I have said several times I have a complaint number but like I also said I get passed around. You are charging me for something I don’t want don’t need don’t use and CERTAINLY did not ask for!!! I have the proof of what I signed up for, @LivEchonews tag as requested

  • Brad_Cody_ BRAD (@Brad_Cody_) reported

    After 8 different transfers, virgin media still can’t get a engineer out to fix my broadband issues or move my router! Don’t go with virgin media they are a CON!! @virginmedia

  • poppytailsandtr poppytailsandtrails (@poppytailsandtr) reported

    @virginmedia Well I would certainly hope that was the case or else what is the point in a customer taking the time to complain.

  • Emzzoxox Emily ✗ (@Emzzoxox) reported

    @NeilHailwood @virginmedia Where could I look at these please Neil? I barely get WiFi signal if I’m not in the same room as the router

  • clairedyer00 Claire (@clairedyer00) reported

    @virginmedia 40mins and still being transferred to different departments I just want to cancel 😡