Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Willesden, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, London, Croydon, Poplar, City of London, Hackney, Wembley, Camden Town, City of Westminster, Newham, Enfield Town, Kingston upon Thames, Westminster Abbey, and Brent.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 3 hours ago |
|
Southwark
|
Internet | 4 hours ago |
|
London
|
Internet | 6 hours ago |
|
London
|
Internet | 6 hours ago |
|
Croydon
|
Total Blackout | 8 hours ago |
|
Southwark
|
9 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Clare Ryan (@msclareryan) reported from Camberwell, England@virginmedia our connection is down in London SE15. When we log into our virgin account it says we’re not customers,the phone number - 150 and the alternative - both go dead when we dial, and your chat function is directing us to the phone. How do we contact you & sort this?
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺 (@NoddyMaccy) reported from City of London, England@virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒
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Steve ✊🏻 (@Strattsy51) reported from Poplar, England@virginmedia Yes I do. I need to arrange cancellation of my broadband and tv service, in line with the email I received.
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Paul Lewis (@paulstevenlewis) reported from Barnet, England@virginmedia Got through on text: they offered to cancel the increase & restore the £44 price, but refused to match the £40 as it’s “only for new customers”! They referred me to Retentions, but they have now withdrawn even that offer & insist I must pay the full £47.50! Just unbelievable!
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Cheryl Huggins MUA /Skincare Specialist (@cherylhuggins) reported from Bromley, England@virginmedia Loss of service and no phone line @virginmedia #customerexperience #businessowner
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Stephen Moran (@stephen_j_moran) reported from Harrow Weald, England@virginmedia We're expecting an engineer visit between 4 and 7pm today. It's 5pm now and no sign yet. Getting dark outside. If it's not fixed this time, we will have to think about switching to another service supplier, which we really don't want to do.
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@RobHPayne 🏴 (@RobHPayne) reported from London, England@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Gemma Jarrett (@gemmajarrett) reported from London, England@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Joy Balfe (@Joybalfe) reported from Croydon, England@virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising
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Julie Pender (@Cdnchick74) reported from Richmond, England@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Tor Skinner (@torskinner) reported from Lambeth, England@virginmedia we can get through to your telephone customer service team? It’s saying it’s been possible to connect your call. We’ve just upgraded to a new modem and the WiFi is so so bad
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Paul Lewis (@paulstevenlewis) reported from Barnet, England@virginmedia Finally got through to Retentions by phone & unlike their text service they were helpful & resolved it with an improved offer - something the text people insisted was impossible & that nobody else would be able to do more. Awful to think others will be ripped off by this attitude
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Cheryl Huggins MUA /Skincare Specialist (@cherylhuggins) reported from Bromley, England@MoneySavingExp please help? @virginmedia #CustomerService on hold since 8.15am
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Keith (@CridlandKeith) reported from London, England@virginmedia Still not been able to get through to the support team 😢
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Rita capaldo (@rita_capaldo) reported from Camden Town, England@virginmedia I have already raised a complain but it doesn’t help that my daughter is at home not able to study.
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Rita capaldo (@rita_capaldo) reported from Camden Town, England@virginmedia can you send me a letter I need to know what the problem is and when it will be fixed.
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Spinnofflondon (@Spinnofflondon) reported from Camden Town, England@virginmedia It’s very usual for Virgin in Hampstead but would be nice if you were in a bigger hurry to fix it , especially when we are all working from home
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john rice ✊ (@ricey1974) reported from Spelthorne District, England@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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Rita capaldo (@rita_capaldo) reported from Camden Town, England@virginmedia I have been told that the issue will be fixed this morning at 9 but that’s not the case can you please check?
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Shumailla (@szdar) reported from Harrow Weald, England@virginmedia sick to death of this absolutely rubbish WiFi. Rebooted several times, phoned your team, even installed a new router. Nothing seems to improve it and you supposedly pride yourself on being the best. Please fix this issue.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tia Brown (@tia_bxoxo) reported@virginmedia Hi Sorry the wifi is not working again.
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Mark Taylor (@marktaylor73) reported@virginmedia 3rd party contractor apparently and @virginmedia have no control over them. Just as long as it’s done by my instal date which has also been moved. Will be nearly 4 weeks without service. Considering cancelling as not getting the service or stress free house move promised
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Phil McCabe (@philmcc1875) reported@virginmedia With all the tools available how can customer service be so bad!!
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James Fagan (@weejimmy71) reported@virginmedia I’m done wasting my time trying to make contact, if you want to keep me as a customer you have my details you get someone to call me
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grace louise (@itsgracelouise) reported@virginmedia Sending a letter, really? Is it 2005 again? Do I get to be a kid? Surely what you should be sending me is a direct link to complain about the atrocity that this company is. I don’t want to pay to support it any longer, how hard is that to grasp?
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Ewan Tracey (@GOakleyCCStatto) reported@virginmedia someone called my disabled, widowed, pensioner mother in law claiming to be from you talking about her Wi-Fi. They were very rude and swore at her. She is most upset. How can I check whether they were a genuine call?
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Brian N (@BrianNicholso16) reported@markenello @virginmedia We had a similar issue Mark, sent me new modem and didn’t solve it. Finally they sent an engineer who found straight away that the cable coming into the house had degraded. He swapped it and all is well.
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Captain Cake 🍩 🇾🇪 (@Suthers44) reported@markenello @virginmedia We had the same problem, told us our modem was obsolete by years, i said why am i paying £45/m for out of date kit, they promised someone would ring regarding a new router, that was about 6 weeks ago, nobody has rung. Seriously considering giving BT a ring @virginmedia
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Mark Sutherland * (@markenello) reportedAn hour last night, an hour this morning, now on hold to @virginmedia trying to sort out poor WiFi AGAIN!! How **** can 1 companies product and customer service be ???
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Najma Razaq (@razaqnajma1) reported@virginmedia Rang 6 July spoke to Nathan to cancel . Rang 12 July spoke to Albert again told him to cancel. They changed my package June instead . Complained 13 and 25 Aug -c 1207221664. Cancelled my direct debit Aug. billed for £209.41 & debit collection hassling me. Account 045584803.