Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 02/03/2026 19:05

February 03: Problems at Virgin Media

Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, London, Southwark, Croydon, Paddington, City of Westminster, Tower Hamlets, Bushey, Greater London, Poplar, Camden Town, Southall, Hampstead, Carshalton and Mitcham.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomHackney Wi-fi
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomSouthwark Total Blackout
United KingdomHackney Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.

  • garythunt Gary 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧Here for the cricket. (@garythunt) reported from Islington, England

    Dear @virginmedia yet again your super duper box is dropping the sound. Getting sick of it. Your help line is next to useless #sortitout

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    Get home from work....2 out of 3 kids sick...oh well at least I can catch up with some work this evening on my laptop....oh no @virginmedia outage today means no broadband & no telly either 😱😡....would be good to get a report on when this issue will be fixed.....

  • fatwhit5 chris whittart (@fatwhit5) reported from Hounslow, England

    ******* shit @virginmedia WiFi has gone off AGAIN 😡😡

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @MickHarkin8 @virginmedia Not talking about a new customer.

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    I have never had any problems with you @virginmedia before and not happy

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    @virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia This isn't currently affecting me, although I am a customer. I saw a friend caught by your clause. I think if you cannot supply a service when a customer moves home, you should not be charging the customer. By so doing it's highly unlikely the customer will return should 1/2

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Kingston upon Thames, England

    @virginmedia Not fixed yet...automated message says 5.30pm for internet to be back on but nothing as yet and I have some really important work to do tonight.....help!

  • CaptainZongo Captain Zongo (@CaptainZongo) reported from Croydon, England

    @virginmedia has to have the worst hold music for a service line on the planet. And, as a #VirginMedia customer you get to listen to it every couple of weeks. One of the pluses of being a Virgin customer!

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    @virginmedia Still no service......

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Harrow Weald, England

    @virginmedia Errr I’m ahead of you...no-one’s telling me when my service will resume!

  • PaulG_Lon Paul (@PaulG_Lon) reported from Wandsworth, England

    @TomMockridgeVM @virginmedia @richardbranson I’ve written to you twice today Tim, but haven’t had the decency of a reply. Please help me. Or you Richard. Thanks

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    @virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia 2/2 you be able to supply a service at a later date.

  • Barbara4003 Barbara Poole ⚽🦅 (@Barbara4003) reported from Croydon, England

    @virginmedia No - they always just ask you to do all the things we’ve already done a hundred times then say it’s not a problem with them.

  • Barbara4003 Barbara Poole ⚽🦅 (@Barbara4003) reported from Croydon, England

    @virginmedia Netflix freezes, loses signal and then just hangs. Only way round it is to turn box off. This is a very common problem that VM seem to choose to ignore

  • peter_boxer Peter Boxer (@peter_boxer) reported from Croydon, England

    @virginmedia @Ofcom A shame indeed. This has been pretty appalling. Starting with a glitch over (IMHO) unfair charges, poor CS has led to me ending my time with you.

  • mrharrynorton Harry Norton (@mrharrynorton) reported from Tottenham, England

    Back in London and my 4G is shit again. @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SVDD76 Sander (@SVDD76) reported

    @virginmedia I really need to chat with someone regarding my phone did never was delivered (delivery was supposed to be on April 26th). I spoke to one of your people over the phone a few days ago and I'm worried I got screwed over. Can I chat with someone?

  • TipsterTrendy EV-rider (@TipsterTrendy) reported

    Nice to see @virginmedia customer service is still ******* terrible.

  • NeilHailwood Neil Hailwood (@NeilHailwood) reported

    @virginmedia A new remote control, as of last night still not working and no remote. Now after 4 hours of WhatsApp messages the old box is too old to turn back on so won't work, yet they were doing that last Friday. God only knows how much my new bill will be when you've sorted it

  • RobinShipston Robin Shipston (@RobinShipston) reported

    @virginmedia you seem to have service problems and the Service Status Checker has been taken offline.

  • Kizza985 🔰Kizza🔰 (@Kizza985) reported

    @virginmedia My first hub was delivered Saturday broken. Spoke to an advisor Monday yet I have no email confirmation or tracking details for my replacement hub. Not at all impressed!

  • PureBusiness6 PureBusiness (@PureBusiness6) reported

    @virginmedia Your "customer care" line has hung up o me 3 times now after me desperately trying to get my account password reset. PLEASE HELP ME, I can't even cancel my own contract?!?!

  • rsuttie Ross Suttie🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈🇪🇺 (@rsuttie) reported

    @virginmedia everyday this week my Internet has went down, my neighbours are also having same issue in ML1 area....this is simply not good enough!! Trying to check service status online and it just says oops there are issues on our side..yeah just a bit!!

  • MrThorntonTTV Mr Thornton  (@MrThorntonTTV) reported

    I love how @virginmedia are trying to get £95 pound put of me when I haven't been a customer with them since February claiming I owe them money, when in fact the day I phoned up cancellation team they told me that my account was up to date no out standing balance.

  • WhyAlwaysUmar Umar (@WhyAlwaysUmar) reported

    @itsrameezeh @MoreThanAGamex @Ravz88 Tbf I’ve never bought off twitter I know there’s probably zero chance of getting a cup final ticket I just come across a tweet of someone selling for a ticket for £100 and I was on hold to Virgin media and I needed to kill some time so thought I’d have a laugh

  • S_Fleary1 Sinai Fleary 🇬🇩🇻🇨 (@S_Fleary1) reported

    Hi @virginmedia can you explain why there has been a power outage disrupting Internet connections for FOUR days now. This is not good enough.