Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 01/26/2026 11:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Barnet, Croydon, Hackney, Southwark, Harringay, City of London, Hampstead, Fulham, Greater London, City of Westminster, Poplar, Chingford and Wandsworth.

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City Problem Type Report Time
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHounslow Total Blackout
United KingdomLondon Wi-fi
United KingdomBarnet Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?

  • derekxgl Derek (@derekxgl) reported from Kingston upon Thames, England

    @virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.

  • VictorJ1987 Vìncere. (@VictorJ1987) reported from Brentford, England

    @virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.

  • VanyRichardson Vanessa Di Renzo (@VanyRichardson) reported from Brentford, England

    Has anyone else got problems with @virginmedia ? Many channels are blank

  • tinalee5806 Tina Lee (@tinalee5806) reported from Hounslow, England

    @CliveR39 @virginmedia What caused this horrid thing to happen

  • Smudg13_ Dom (@Smudg13_) reported from Merton, England

    @virginmedia Really, wonder if this outage will take 6 months like the last faults did to fix?? Time to start refunding money. Poor service, and everyone says American customer service is the best. This is the worst.

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.

  • AdamJT99 Adam Thomas (@AdamJT99) reported from Bromley, England

    @virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.

  • chrisbushe chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage

  • samrookc samantha ellington (@samrookc) reported from Hillingdon, England

    Come on now poor mum with Alzheimer’sneeds her programs #virginmedia

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia It’s not letting me sign in. Can you check Wandsworth please?

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont

  • nualaburgess nuala burgess 💙 (@nualaburgess) reported from Hounslow, England

    @virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.

  • eloisarod Eloisa Rodrigues (@eloisarod) reported from Tottenham, England

    @virginmedia There seem to never be a problem, and yet everyday the internet drops out…

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.

  • marie_haggerx 𝕞 𝕒 𝕣 𝕚 𝕖 (@marie_haggerx) reported from Borehamwood, England

    I understand you are having tv issues right now @virginmedia however I’ve also got no internet, is this a known issue? I can’t get through on your phone and cannot run any tests through your website either 😩

  • chrisbushe chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia I never opted in so maybe you can do this for me

  • chrisbushe chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia Nope as am disabled often with no access your service is awful

  • giudicialex Alessandro Giudici (@giudicialex) reported from Hillingdon, England

    @virginmedia Our broadband has always been on and off all day on top of tv not working on any channel. Impossible to work properly today. News on broadband?

  • nualaburgess nuala burgess 💙 (@nualaburgess) reported from Hounslow, England

    @virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • goodolway Steve Broad (@goodolway) reported

    @virginmedia It is just odd for a large media company to have one person in the Billing department that comes onto the chat. Asked me for security and then to tell me they are going to lunch and leaving me to wait for 45 minutes to keep an eye on the chat for them to return. Really bad!

  • bazzacollins Barry Collins (@bazzacollins) reported

    @AFCGoonerPaul @virginmedia The Virgin Support line ran an automatic test on my line, decided everything was fine and booted me off the call. Brilliant.

  • Optimus_D_ OptimusD (@Optimus_D_) reported

    @virginmedia Apparently 4pm, not good enough when everything runs in your service.

  • CTRSummers Christina (@CTRSummers) reported

    @virginmedia Hi! My mum got a call from someone claiming they were from virgin media and said our Internet is being hacked. He asked her to download an app called Quick Support which she didn't as she was already suspicious of the guy. The app is fraud as it mirrors your device

  • julieecarter Julie Carter (@julieecarter) reported

    @virginmedia @virginhelp Thanks, I had confirmed an upgrade, but was at work. When I got home and looked at handsets I charged which one I wanted. So called to alter the order. This is where the problem lay.

  • MistyStorm152 Jacqui C (@MistyStorm152) reported

    @virginmedia Thats the problem,we have tried for the last 6wks to talk to cust servs but no one answers call,last time we were on hold for ov 1hr then got cut off.We emailed various times,one is answers! As i said originally its prob a easily solved problem but no one will reply in cust ser!

  • __georgiaw georgia (@__georgiaw) reported

    @virginmedia how do I cancel my contract when I’m moving house?

  • Tamer__Morsy TAMorsy (@Tamer__Morsy) reported

    @virginmedia is this company a joke? Signed a contract on 1st Nov and chose the service to be ready on 5th Dec. On 2nd of Dec, you decided to move the installation date to 22nd. On 19th you moved it to 22nd, and today, you moved it to 19th Jan?????!!!!!

  • shantazhir shantazhir (@shantazhir) reported

    @virginmedia Placed a broadband order with you, promptly (within an hour) cancelled - after current provider, @SkyUK, offered a better deal - was told it was taken care of, and days later, see that it has not, and am on the phone again. Poor form, @virginmedia.

  • weezyc71 Claire Coffey (@weezyc71) reported

    @virginmedia no service since 2pm yesterday, same for my neighbours, your website says no issues, what's going on? Customer service no help. Sort it out please!