Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 02/21/2026 13:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Enfield Town, Merton, Waltham Forest, City of Westminster, Hammersmith, Paddington, Southwark, Newham, Hackney, London, Stratford, Southall, City of London, Croydon and Wembley.

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City Problem Type Report Time
United KingdomEnfield Town Total Blackout
United KingdomMerton Internet
United KingdomWaltham Forest TV
United KingdomCity of Westminster Internet
United KingdomHammersmith Wi-fi
United KingdomPaddington Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia every time we have bad rain, my tv service ALWAYS crashes! Yet you have the cheek to tell me it’s nothing to do with the rain!?!?!? Why do your engineers agree with me then? All the money I pay you for a rubbish service 😡😡😡😡

  • KBaitup Karen (@KBaitup) reported from Kingston upon Thames, England

    @virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?

  • tanvir_siddiqui Tanvir Siddiqui (@tanvir_siddiqui) reported from Hounslow, England

    @virginmedia I have been trying to reach out to call center agent for over 2 weeks now. I was promised from online agent that someone will call me within an hour. That call never came! This is unbelievably poor service!

  • davidjpoole1 davidjpoole (@davidjpoole1) reported from Richmond, England

    @virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.

  • rayallsop1983 RayWilliamAllsop #RaRa (@rayallsop1983) reported from Enfield Lock, England

    @JackieMKM @KimberleyJayne4 @virginmedia That’s a lot of money for a poor service mate, I pay £50 a month that’s for tv phone and internet, but well worth for the quality of service you get. Your welcome 👍🏻.

  • fabparra fabiano (@fabparra) reported from Brentford, England

    @LifeInKilburn My karma at moment is a bad service and a horrible customer service experience from #virginmedia 8 days without internet or staff signals

  • jessie_tovey Jessica Tovey (@jessie_tovey) reported from Islington, England

    @virginmedia I expect a response immediately. This issue has been going on for a fortnight and your customer service is beyond parody now. WHERE IS THE ENGINEER? WHY AM I STILL WITHOUT WORKABLE INTERNET? Hasn’t stopped you sending me my first bill has it...

  • Cyberwest Dr James Morris (@Cyberwest) reported from Tottenham, England

    @katerussell Virgin Media support once told me that 2 days of no service were because “accidents happen”. I immediately switched to another broadband provider and will never go back to Virgin.

  • matthewcarter7 Matthew Carter (@matthewcarter7) reported from London, England

    @TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻

  • pompeypaul72 Paul Sexstone (@pompeypaul72) reported from Kingston upon Thames, England

    Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?

  • BancoDePapa グラハム・スミス® (@BancoDePapa) reported from Tottenham, England

    @virginmedia Made an official complaint as I was without broadband for FOUR days in January in the UB5 area Your resolution team's reply was it's working now.. No compensation, no explanation...Given a number to complain within 28 days that went dead when I rang it..Please DM me for details

  • ryandesai Ryan Desai (@ryandesai) reported from Wandsworth, England

    @LauraKwong @virginmedia Please actually sort out the service in SW12 @virginmedia. Barely managed to string an hour of connectivity together the last two days. Unacceptable service when we’re all trying to work from home.

  • Grmbles Graham Smith 🌹🌹🌹 (@Grmbles) reported from Camberwell, England

    @virginmedia is there anyone who can help with why my internet has stopped working?

  • samorrisuk Sam Morris (@samorrisuk) reported from Walthamstow, England

    @virginmedia you are an absolute disgrace! My internet has been awful all week, I work in the NHS and need a stable connection for working from home which I have been unable to get this week! And your chat support person just went on their “break” mid conversation! Sort it out!!

  • andithompson Andi Thompson (@andithompson) reported from Bromley, England

    @virginmedia And just to add, your virgin customer service won’t speak to him about it as they say he is no longer the account holder as his contract has been cancelled.

  • tianbosi 添柏司 TDP (@tianbosi) reported from Hackney, England

    @virginmedia That number had wait times of over an hour. You still haven't compensated me for my 3 day outage last year. Why should I pay 50pct more?

  • RichEPatterson Richard Patterson (@RichEPatterson) reported from Rickmansworth, England

    @virginmedia Not spoken to the team today but thankfully service has improved 👍

  • noneybean Antje Southern (@noneybean) reported from Islington, England

    @virginmedia That is not true. We are meant to have the fastest speed at 200 but it rarely goes over 50. The connection is unstable and is throttled at busy times. It cuts out and is unreliable plus it is impossible to get hold of support. Shameful and shambolic.

  • tubbytel26 Neil Markell (@tubbytel26) reported from Bromley, England

    @virginmedia If someone answers? Rather than an automated voice saying they are too busy and hang up.

  • jamesglynn J Λ M Ξ S (@jamesglynn) reported from Camberwell, England

    @hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Gerry69_Mcc Gerry69 (@Gerry69_Mcc) reported

    @virginmedia We didn’t have Wi-Fi or broadband yesterday, this is happening too Often now, I’m going to cancel my Virgin package next month

  • ironswhu1988 spencer (@ironswhu1988) reported

    @virginmedia So u don’t supply any information that might help the council out without having to pay 300 pound surly u have. Information on the depth of cables etc

  • ChrissyKinsella Chrissy Kinsella (@ChrissyKinsella) reported

    @virginmedia Again, not really. I have to figure out which version of equipment I have and if it is going to be requested back by you. Or if not, I have to recycle it myself. Realise it's not your fault but part of the reason I'm leaving is the shocking customer service, so not surprised.

  • dom209 Dom (@dom209) reported

    @virginmedia @virginmedia I need to know how I proceed as I am being stonewalled by your support team.

  • PaulMalarkey2 Sir Paul Malarkey 🇺🇦⚔️ (@PaulMalarkey2) reported

    @virginmedia I figured it out eventually, but I am most annoyed that I could simply not access any tech support on the phone! Every option would lead to dead end. It’s just not good enough considering how much you charge each month!

  • chefjames1982 James (@chefjames1982) reported

    @virginmedia Well, I want to either bring my package price down or cancel the tv package all together!

  • gary__harman Gary Harman (@gary__harman) reported

    @virginmedia Thanks, what I’m receiving is only SD & not really watchable. Your retentions dept just given me a new contract inc sport / films in HD but the F1 channel was a priority. How do I get this sorted without spending 1 1/2 hours phoning Malaysia again which led to CEO complaint?

  • cammyboo Penny BartlettOBoyle (@cammyboo) reported

    @virginmedia Again, superb customer service. You can see I'm having problems but none of you want to help, why can't you pass the details across?

  • Shas1987 Shashi kiran (@Shas1987) reported

    @virginmedia i need your CEO's mail id to address this quality of service issue.Pls can i get?

  • theplumster The Plumster (@theplumster) reported

    Hey @virginmedia what's the latest on the internet/broadband outage in SE18? Pretty much no internet access all weekend