Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 01/21/2026 21:40

January 21: Problems at Virgin Media

Virgin Media is having issues since 02:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hackney, Croydon, Enfield Town, City of Westminster, Kensington, Twickenham, Camden Town, Hampstead, Harringay, Poplar, Wembley, Waltham Forest and Southall.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomSouthwark Wi-fi
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • jrseloto Francisco Soler (Jr) (@jrseloto) reported from City of London, England

    @virginmedia If you were sorry, this issues was fixed long time ago…

  • kevinri00714924 kevin richardson (@kevinri00714924) reported from Poplar, England

    @virginmedia So someone fraudulently set up an account in my name. Because I don’t know the password to something I didn’t set up I’ve now spent 5 hours on the phone to 5 different @virginmedia reps and a debt recovery letter. Never use @virginmedia #badcustomerservice #stress

  • swami102 Swami (@swami102) reported from City of London, England

    @virginmedia letting know that my installation date is moved just before a day of the original date isn't very professional. When you guys fix yourself???

  • kevinri00714924 kevin richardson (@kevinri00714924) reported from Poplar, England

    @virginmedia I’m pig sick of spending my time on the phone to not get a resolution. I’ll have another web chat and hope someone can finally see this issue out. Thanks

  • MSROPER10 S (@MSROPER10) reported from London, England

    @virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?

  • ImaginaryCard MoMo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown

  • xchezzacx Cheryl Cavanagh (@xchezzacx) reported from Merton, England

    @virginmedia Online chat waiting for someone to help seem to waste alot of time this week with Virgin

  • xchezzacx Cheryl Cavanagh (@xchezzacx) reported from Merton, England

    Dear @virginmedia any chance when a customer twice contacts you cos they want to remove services/reduce bill due to bereavement and bill's being too high you stop trying to sell them additional services

  • xchezzacx Cheryl Cavanagh (@xchezzacx) reported from Merton, England

    @virginmedia Well would've been useful to know that half an hour ago. What's the point of the online chat if even you guys don't think it's worse using! Doesn't really help

  • marianmartinart Marian Martin (@marianmartinart) reported from London, England

    @virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.

  • AlistairParkes1 Alistair Parkes (@AlistairParkes1) reported from Richmond, England

    @virginmedia logged out of my ‘Virgin TV Go’ & unable to log back in, I have been unsuccessfully repeatedly trying to reset my password for My Virgin Media, but unable - as keep getting same error message ‘DEF01’ adding ‘try again later’. Can you help me please? 🙏

  • edshots the world's most copied Edward Moore (@edshots) reported from Bromley, England

    @virginmedia The next slot was 28th April which I would not be in and so have taken 5th May. A loyal customer of about 12 years this a complete let down after arranging today from a previous cancellation on your company's part.

  • jrseloto Francisco Soler (Jr) (@jrseloto) reported from City of London, England

    @virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days

  • 22craftsman The Whisky Reiver.. (@22craftsman) reported from Watford, England

    @virginmedia Hardly, obviously you haven't read the post correctly. I left over 4 years ago due to your shabby customer service, it's @Jotterface who is now having the problem. Engage brain, open eyes and read the posts first FFS!

  • dreamboatsings Dreamboat (@dreamboatsings) reported from Tottenham, England

    Our @virginmedia internet goes down ALL THE TIME and it's been off for over a week and I'm nearly out of data so with my dying breath I curse Richard Branson.

  • dreamboatsings Dreamboat (@dreamboatsings) reported from Tottenham, England

    @virginmedia It happens every month at the moment. My housemate spoke to someone on Wednesday (as it is his account) and they said it would be active by Thursday and it's still down.

  • kevinri00714924 kevin richardson (@kevinri00714924) reported from Poplar, England

    @virginmedia No the chat ended and I couldn’t get back into it obviously finished work. I got nothing he was trying. He found the account in question but couldn’t get in with security. And again I’ll add I never set up account so I don’t know password. I’m left hanging again

  • blue_murdock Ritch Zablan (@blue_murdock) reported from Camberwell, England

    @virginmedia Hello.. wifi has been mostly down since last week. Been resetting several times a day. What is going on in SE22 area?

  • kevinri00714924 kevin richardson (@kevinri00714924) reported from Poplar, England

    @virginmedia Will this issue be resolved today

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NtotheHizzo Oshom Bob (@NtotheHizzo) reported

    @Gunnerzak @virginmedia I didn't like Virgin at all, Internet speed was so bad. Also had the TV package with them and I hated the interface. Who are you going with now?

  • craigieuk Stuart Craig (@craigieuk) reported

    @virginmedia 1/2 In October last year we had to leave our home due to a flooding incident and move to a rental property while repairs were carried out. We transferred existing services from home to rental, and took a new basic broadband contract for home. Now we are moving back and want to

  • Evestradiol Sorceress Ultimessia. (@Evestradiol) reported

    @virginmedia On restart, the initial ranging request fails. We've checked the wires/hardware, so guess it might be an internal fault, something outside the house, or a wider problem.

  • DisleyAndy Andy Disley (@DisleyAndy) reported

    @virginmedia I can’t call 789 as my phone won’t connect to virgin out here, and I cannot use another network as Iv hit my spend cap.. is there an email address that will actually work to resolve this

  • Evestradiol Sorceress Ultimessia. (@Evestradiol) reported

    @virginmedia Holy heck, could I ask the Service Status is updated accordingly at least? Also, could I ask what the nature of the outage, if it'll take that long? Is it likely to be consistently down between now and the 11th? As we both work from home (one in software dev), it'll help a lot

  • dullthings aiden clark (@dullthings) reported

    @virginmedia Do virgin just change people's contracts without their consent on a regular basis now? I need someone to call me asap to get this whole farce fixed as I'm being scammed out of money for a service I can't even use.

  • somepepeshit John (@somepepeshit) reported

    @virginmedia I need someone to contact me about my upcoming connection. New customer and I have to say it's been a shambolic experience already. Not a clue what's going on. Password reset by god knows who on the phone 2 weeks ago and still it's not working to get in

  • kels186 kelly bass (@kels186) reported

    @virginmedia Its not working. Can we go On wats app? Keep trying takes me to a new chat nland won't let me enter my name.. Says invalid

  • LaGazzaLadra Fiona (@LaGazzaLadra) reported

    @virginmedia All those links are for Virgin Media customers. Is the postal option the only way to raise a complaint without an account number? The webform requires a sign-in and the phone number requires account information

  • Evestradiol Sorceress Ultimessia. (@Evestradiol) reported

    @virginmedia Still the same as my first message. The Service Status Check for the area reports no issue. However, the connection check for the Hub does report an issue in the postcode area, but says nothing further. Trying to figure out the contradiction.