Virgin Media Outage Report in Willesden, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 02: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Hammersmith, Croydon, City of Westminster, Southwark, City of London, Tower Hamlets, Ealing, Paddington, Richmond, Wembley, Newham, Northolt and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it over demand for infrastructure issues networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision?
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@virginmedia wifi down in Brixton (SW2). It says you’re not getting it fixed until tomorrow?! Any chance it will be done sooner than this? It’s a pretty vital resource for many of us right now!
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David Gillan
(@DavidRGillan) reported
from
Harrow Weald, England
@virginmedia From 27 Jan onwards I have had problems with the supply and activation of the new TV360 System. I’ve spent hours on the phone but without success. However I did receive 3 separate promises of a call from a manager, most recently on 9 March, but I am still waiting!!!
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Alex
(@alext87uk) reported
from
Watford, England
@virginmedia is there an issue with WiFi ? Currently have none in Wd18 area
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it overdemand or infustructure issues?
-
Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Yet another night of Virgin Media going down yet again. SW16. @virginmedia #virginmedia
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ian
(@IanBorrett) reported
from
Lambeth, England
@virginmedia without a doubt the worst company I've dealt with. But they have a great person in Stefano, an engineer in the SW4 area. He has actually gone above and beyond to provide some customer service. I hope Virgin notice this, but they probably won't.
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devanHD
(@devanHD) reported
from
Lambeth, England
**** #virginmedia No Broadband, No Tv and No Landline #SW2. Been an hour already, sort yr **** out or lose another 200,000 customers this quarter! Up To You!
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it overdemand or infustructure issues networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision
-
Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Clearly the 06:05 ETA for a fix is an arbitrary generic number, as on the 1st March when it went down, the fix ETA was 06:05 too. @virginmedia
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Pete Austin
(@PeteAustin_) reported
from
Kensington, England
@virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it over demand or infrastructure issues, networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision?
-
James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
-
ian
(@IanBorrett) reported
from
Lambeth, England
5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cc
(@CiaranCraig3) reported
@xxBexx1 @virginmedia Refusing to allow customers to cancel dropping calls after 30 mins shocking customer service 😡
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Darren Johnson
(@Darrenlj1976) reported
@NoContextBrits @virginmedia @virginmedia is the worst for customer service. Cut my service off 3 weeks too early after I told them I was leaving. Spent 6 hrs on phone to get it switched back on only for some other idiot to turn it off again the following day! Raised a complaint and they out right refuse to
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Roy Gore
(@RagBuster) reported
@virginmedia Your support is terrible, who uses whats app for support? and still not a response in hours. You lie to customers about auto-compensation. I have been informed I have been credited yet see nothing on my bill :(
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julie_julie_julie
(@juliejuliejul15) reported
@virginmedia Says there are issues and you aim to fix them by 21:00 tonight. I’ve had more pleasurable tooth extractions than this exchange
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Steven Wale
(@swale500) reported
@virginmedia @RobbieBain8 This sort of broken English Rob?!
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Stephen Martin MBE
(@samhockeygold) reported
@virginmedia what’s the problem in #holywood NI your even your suggested /tvcode isn’t working
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Jb
(@Jbpafc5) reported
@virginmedia I’m lagging on my game & it’s slow! Keeps cutting out! Only had problems since you made me plug a phone line in!!
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Elizabeth Jamieson
(@ElizaJamieson) reported
@virginmedia thanks for leaving us high and dry all day with no broadband and looks like tomorrow too. #KY129PF. Daughter had to take enforced holiday as wfh was not an option. Best part was you disabling the ‘register for service loss compensation’ option . Worst company ever 😡
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Jb
(@Jbpafc5) reported
@virginmedia Wired! It effects everything! Just drops out & speed is no where near where it should be! Been fine for years but since having to plug a phone line in then it’s gone awful
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Bri Bri
(@soup_gravy) reported
It's like @o2 and @virginmedia are battling for top spot on who can provide the worst services. 2+ weeks it's been daily issues with both companies