Virgin Media Outage Report in Willesden, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Paddington, Hackney, Islington, Camden Town, Wembley, Enfield Town, Croydon, Newham, City of Westminster, Richmond, Harringay, City of London and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Byron Leigh
(@kamon80) reported
from
Walthamstow, England
@virginmedia My Internet is not working and your service checker isn’t working.
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia I’m paying over £100 per month for my broadband package and haven’t been able to access movies since Sunday. Not happy in the slightest. Never had this problem with Sky
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Ian Fish
(@BubyFish) reported
from
Enfield Lock, England
@virginmedia - it is very rude for your operators to hang up the phone mid conversation especially given how long it takes to get through..
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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Counter Culture
(@CounterCultureG) reported
from
London, England
@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@jonslinn @virginmedia TW11. Nothing . All down
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Charlotte Tansey
(@CharlotteMossUK) reported
from
Camden Town, England
@virginmedia please improve how you treat your customers! Broadband + TV down in NW1 since last Thursday with no text updates, no online status and the only way I find out the latest is a 30 min call. This follows a previous 2 week outage in November where I was not compensated.
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Vanisha
(@lifeofvanisha) reported
from
Enfield Lock, England
I am so done with my @virginmedia being so slow
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AdeL
(@AdrianLiard) reported
from
Bromley, England
@virginmedia No need for escalation. Everyone has been courteous, it's just the lack of product package changes communication which has been an issue.
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Chris
(@call_horne) reported
from
Bromley, England
@virginmedia is there any reason why my internet is so slow. Last week I had hitting 100mbps now it’s not even 20.
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Lisa Hulme
(@lisa_hulme) reported
from
Richmond, England
@virginmedia no internet since 9.30am in TW11. Your website says fix will be 4pm TOMORROW. Can’t get to work -#SWTrainstrike, can’t work from home.
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
I do know people have worse problems but not having internet, mobile phone signal or home phone working is proving a nightmare. #virginmedia and explaining to a 2 yr old why he can’t watch Andy’s Prehistoric Adventures and Hey Duggee isn’t much fun either @CBeebiesHQ
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Syed Ali Naqi
(@alinaqi80) reported
from
Paddington, England
@DBUk11 @virginmedia Pathetic customer service non competent engineers not turn ups on appointments whenever call just sorry. It's better than everyone should banned @virginmedia
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia phone line still not working, no response to my complaint to the ceo & customer service couldn’t book a technician, system issues. Will be leaving you.
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Chris Scoffield
(@chrisscoff) reported
from
Merton, England
@Caryl_G2 @virginmedia Status page has the fix eta now at Midnight tonight - it was 13:55 a short time ago. Very unhappy.
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HMS Beagle
(@HMSbeagle1820) reported
from
Islington, England
@virginmedia Thanks db, but I really don’t understand how this is taking so long. Surely there must have been a Virgin Media support team in London at some point in the last 2 months
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dylan Dixon
(@Dylan_MUFC84) reported
@virginmedia I don’t have and pods or boosters. Think I need some because it’s none existent Got told every room would be full signal
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Obi One Two Three
(@ObiOneTwo3) reported
@rtenews Then virgin media interview a guy there with I think it was 7 or 9 kids and another on the way. Absolutely ridiculous going down to get a €50 voucher and you're having that many kids when you clearly can't afford them but making a nice amount on childrens benefit 🙄🙄🙄
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Nicki Boyle
(@NickiBoyle12) reported
@virginmedia No it arrived with no paperwork. Error code on box was ‘unable to locate hard drive’. Not working at all
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Alex
(@Alibabarrr) reported
@virginmedia Apprently so. But 52 days to install. Why sell a service that isnt ready??
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Taylor
(@TaylorG03) reported
@virginmedia Once again, no prepull team arrived to do the ground work at my property,the FIFTH time I was told they would arrive. 5th day with no TV, Broadband or phone. Called to cancel my subscription, absolute shambles @virginmedia. Back to @skytv #betterconnected
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Andy Newton
(@themightyred71) reported
@virginmedia Thanks for this. I'm not calling your pre install team again. I wasted time with them this morning and frankly they are hopeless. I was promised a resolution within 48hrs. If that doesn't happen, I'm cancelling immediately. This is a farce
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Obi One Two Three
(@ObiOneTwo3) reported
@Mickmac3210 @rtenews Then virgin media interview a guy there with I think it was 7 or 9 kids and another on the way. Absolutely ridiculous going down to get a €50 voucher and you're having that many kids when you clearly can't afford them but making a nice amount on childrens benefit 🙄🙄🙄
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JoT4ylor
(@jo_t4ylor) reported
@virginmedia I've had the same status for 12 days now, I have filed an online complaint but virgin are no longer responding to my emails. When I call you just give me the same status updates.
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adam
(@asmosel) reported
@virginmedia I have no broadband. When I've just checked it said to check back in 22 hours? Wtf, I need this for my security cameras and work.
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pand
(@pand237) reported
@virginmedia Too slow still!