Virgin Media Outage Report in Willesden, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Willesden, England
The most recent Virgin Media outage reports came from the following cities: City of London, Hammersmith, London, Poplar, Wembley, Camden Town, Croydon, City of Westminster, Newham, Enfield Town, Southwark, Kingston upon Thames, Westminster Abbey, Brent, and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 City of London
|
Total Blackout | 15 minutes ago |
|
Hammersmith
|
Internet | 1 hour ago |
|
London
|
Wi-fi | 2 hours ago |
|
London
|
Internet | 2 hours ago |
|
London
|
Wi-fi | 4 hours ago |
|
London
|
Wi-fi | 9 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Louise Hatch 🦋 (@LouiseHatch1) reported from London, EnglandHi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Akshay (@ACMru_) reported from Enfield Lock, EnglandVirgin media 2nd line support have got to be one of the rudest and worst customer services I have ever ever ever spoken too. Contemplating just cancelling the service. @virginmedia
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia @NeilWBallingall HELP!!!!!!!!!
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David “Still Not the Footballer” Wheater (@DavidWheater) reported from Richmond, England3 different @premierinn hotels this week and 6 in the last 3 weeks and I can honestly say that your Wi-Fi is absolutely atrocious. It’s always been bad, but some how it’s now even worse. It’s time to ditch @virginmedia and get a decent Internet supplier.
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Bruno Belcastro (@argen) reported from Camden Town, England@virginmedia It’s a bit of a joke that the deadline keeps being pushed away even more now. Almost 2 days without service.
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Craig R 🇹🇩🌹 (@craigr98_2016) reported from Hillingdon, England@virginmedia I made a formal complaint against your company and was told 28 days I’d get a response - it’s been longer than that, what can we do to get my complaint moving?
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Bruno Belcastro (@argen) reported from Camden Town, England@virginmedia The service fault is still a thing, been more than 24 hours now. How long is it going to be? Your website keeps pushing the estimated time further.
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Akshay (@ACMru_) reported from City of London, England@virginmedia That’s absolutely fine, but again like mentioned before. I should not be receiving contrasting information from your employees. I can understand one isolated incident but having 2 incidents for the same issue highlights a form of incompetence somewhere
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!
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Akshay (@ACMru_) reported from City of London, England@virginmedia And then told that they couldn’t do that either, all whilst being very rude on the phone for an issue with the equipment which frankly I believe is not an acceptable level of service ( I don’t expect 100% reliability - but something better than no service would be nice!)
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Hannah Dodd (@hdoddles) reported from Merton, England@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
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Christian Radnedge (@ChristianRad) reported from Camden Town, England@virginmedia Yeah - to well past 5pm tonight. I have to work and this is almost two days of no service. Aboslutely ridiculous. Never going to use virgin after this month.
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Christian Radnedge (@ChristianRad) reported from Camden Town, England@virginmedia both broadband and TV down in nw3 most of the day now - I need both for work...
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Bruno Belcastro (@argen) reported from Camden Town, England@virginmedia more than 12 hours without service today. Are there any updates for NW3?
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Akshay (@ACMru_) reported from City of London, England@virginmedia I don’t mind speaking to technical support and them trying to troubleshoot, but what I absolutely hated was being told contrasting information by all the different staff members in VM
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Akshay (@ACMru_) reported from City of London, England@virginmedia One of your agents said they would send across a WiFi pod (which never happened) and then we were informed that he didn’t have the ability to send them after a further call 1 month later. We were also advised they would send us a hub 4 to try and get rid of the existing hub 3
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pat Hamilton (@going59) reported from Walthamstow, England@virgin media every week I am having problems connecting to my tv because of the internet, can you supply me with a new router because the one I have now is so old?
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?
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The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️🌈 (@SourdoughCycle) reported from Wandsworth, England@virginmedia @VirginMediaCorp One of your vans just drove down Kyrle Rd London SW11 at 40mph in a 20. Absolute ****! Do you have tracking telematics and do you pay attention?
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LondonRando (@blobbybobber) reported@catmur34 @virginmedia Similar to James. We called to say the complaint was ignored, they gave us a number C-170222706. Then we get an email to say it’s closed. Ok… we will be going to @ofcom. What a joke.
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Tom Bycroft ❤🥁 (@BycroftTom) reported@virginmedia Over the phone agent was so rude and not helpful at all sick of your company i bought new contract and now been told no to get 3 wifi boosters which am entitled to
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David (@D_Law666) reported@virginmedia @virginmedia My point was really about your call centers causing more problems than solving them. Miscommunication has ended up with a technician coming out to the house when he isn't really needed. I was originally told all I needed to do was swap a new box for an old one.
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xxDonnaxx 🌸 (@donnaxx_xx) reported@virginmedia 1gb broadband is useless with hub 4. Son has been told he needs to buy a mesh router or put up with no wifi. Having to connect to mobile for teams calls and you won’t let him go back to hub 3. Service is disgusting
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Ian1558 (@Ian1603) reported@virginmedia Thanks - still issues but I have checked the service status site and that site has confirmed I still have issues. Asked me to check again in four hours. If still not fixed they will book an engineer
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Patricia F (@patfxl) reported@virginmedia I have signed in my account to check many times now and followed all the usual reboot... and done hard reset as discussed with your team. There is obviously an issue at a different level but there is no communication
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PEMPEHREMPE (@Theoola1) reportedVirgin are fools. How can they reduce my unlimited phone data and now my signal coverage is moving mad. Can’t even keep up 4g @virginmedia
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katie hoolahan (@spacked) reported@virginmedia To even get the option to talk to someone I have to be willing to have my internet restarted/turned off for a bit, but I can't because it would interrupt my housemates that need it for work. Then phone lines are closed outside the hours that its okay for me to do that.
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Bill Duncan® (@Real_BillDuncan) reported@virginmedia Your lieing to a #Loyal customer been on the phone and your telling me £57 a month is the cheapest you do,its all LIES. #TheCustomerIsAlwaysRight
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Phil (@phil_miller87) reported@virginmedia The complaint was raised through your WhatsApp. I have spoke to them again today. They said it's not possible to ring me. I showed them the screenshot and then said sorry, we will ring you within 2 hours. 5 hours later still nothing. sthey are as useful as a chocolate teapot