Virgin Media Outage Report in Willesden, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Willesden, England
The most recent Virgin Media outage reports came from the following cities: Wembley, London, Poplar, Camden Town, Croydon, City of Westminster, Newham, Enfield Town, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Brent, Hackney, and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley
|
Internet | 3 hours ago |
|
London
|
Internet | 3 hours ago |
|
Poplar
|
Internet | 4 hours ago |
|
London
|
Wi-fi | 4 hours ago |
|
London
|
Internet | 11 hours ago |
|
London
|
Internet | 13 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Adrian Davies (@amdavies141a) reported from Bromley, England@virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!
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Nutri-Train (@nutr1_train) reported from Wandsworth, England@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
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Jo Marion Pauline (@Lindor1306) reported from London, England@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Lynne Arnett (@laaqpr) reported from Hillingdon, England@SpaQPR @virginmedia we’re still waiting for a customer service manager to reply been waiting since 28th February
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Nikhil Judge (@NikhilJudge) reported from Hounslow, England@virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...
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Nikhil Judge (@NikhilJudge) reported from Hounslow, England@virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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It's me, John (@johnrahers) reported from Lambeth, England@virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help
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Ryan Fowler (@ryanpfowler) reported from Croydon, England@virginmedia poor internet service yet self check says no issues and no online agents available
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Zayd (@zeed_96) reported from Poplar, England@virginmedia some dead ass network, I get better network on the underground @TfLRail
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Nikhil Judge (@NikhilJudge) reported from Hounslow, England@virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution
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Tazul Islam (@Tazul2015) reported from London, England@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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Michael (@michaelck1972) reported from Hackney, England@virginmedia Guys, the business does the work to retai the customer, not the other way round!
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#OddMotion (@ShahlaaTahira) reported from London, England.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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Nutri-Train (@nutr1_train) reported from Wandsworth, EnglandAs a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌
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Tom Adams (@TPAdams) reported from London, England@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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BarryDanser (@BarryDanser) reported from Brentford, England@virginmedia Useless info link. It's #virginmedia who are bad here not our internal equipment. We know all this but what are you doing about your #badcustomerservice
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crosswhatfields (@crosswhatfields) reported from London, England@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Lynne Arnett (@laaqpr) reported from Hillingdon, England@ArnettCharlie @SpaQPR @virginmedia It’s a joke!!No customer loyalty
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BarryDanser (@BarryDanser) reported from Brentford, England@virginmedia broadband really slow and on and off yet your checking service says nothing wrong
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Long Esq, (@StuartLong01) reported@missradders @virginmedia @Onestream_UK I’d done that, they came back 3 months later without contract and proceeded to deduct money from my bank for a service they did not & had not provided for over 3 months - hence its current location
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Hannah 🙋🏻♀️ (@missradders) reported@realjohnmurphy @virginmedia I’m telling you what it said when I signed up to switch. I haven’t signed up for any changes so the email suggests someone has told them I’ve switched. The same happens presumably as when you switch energy providers. I’ve never had to cancel an existing provider myself.
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Mike of Leeds (@PeopleofLeeds) reported@missradders @virginmedia When Branson sold Virgin Media to Libert Global it slowly has just gone downhill from my personal experience I have no idea on the business and tech side. Just purly as a customer. I ditched mine months ago they basically could never fix a fault in our street for ever
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Ayresie (@ayresie__) reported@odellykins Yeah bro been looking around a bit, only annoying thing is that virgin media do the best speeds in my area so if I switch ISP imma be going from 400 down and 40 up to like 30 down and 7 up, and theres still the possibility it could lag ://
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Barbara Leonard #WearAMask #FBPE 3.5% 🕷🔶 (@BILStuff2018) reported@virginmedia No web chat box poppng up. Just the basic 'sign in' stuff which is what I can't do....
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Anita Whittaker (@summitsleap) reported from Conisbrough, England@virginmedia please please can someone help me. I left virgin in October and have had several calls to say I didn't ask to. Now they are threatening me with debt recovery. Is this correct
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lisa hawkins (@rainbowscout250) reported@virginmedia No he cut me off after 3 and a half hours he would ask a question then take half an hour to reply to my reply. Absolutely disgusting. I definitely won't be recommending you to anyone if they are looking for good customer service
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Hannah 🙋🏻♀️ (@missradders) reported@realjohnmurphy @virginmedia I won’t be. They have clearly been told I’ve moved to another provider hence why they’ve done some weird switch on my account. They can just cancel it when I call them tomorrow. I’ll cancel the direct debit so they can’t have any more of my money. Why would I want 2 services?
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John Murphy (@realjohnmurphy) reported@missradders @virginmedia Or television, or any service that Virgin provide, that I can think of.
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Louisa Legg (@LouisaLegg) reported@virginmedia A significant issue. This has been the case for two weeks! What is your recommendation to resolve this poor customer experience?