Virgin Media Outage Report in Willesden, Greater London, England

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Willesden, England

The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Croydon, City of Westminster, Newham, Enfield Town, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Brent, Hackney, Islington, Paddington, and Walton-on-Thames.

City	Problem Type	Report Time
London	Internet	34 minutes ago
London	Internet	2 hours ago
Camden Town	Total Blackout	10 hours ago
London	Internet	12 hours ago
London	Total Blackout	13 hours ago
Croydon	Internet	13 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

• 
  Raynes Park Lib Dems (@RPLibDems) reported 4 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  mark (@PieFaceMark) reported 6 minutes ago from Poplar, England

  Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

• 
  peter james wigley (@pjwigley) reported 7 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 12 minutes ago from Poplar, England

  @virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?

• 
  Mira Burton (@MiraBur44156853) reported 17 minutes ago from Tottenham, England

  @virginmedia It went down about 45mins ago again and came back about 20mins later.

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 19 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  Dionne (@dionnepat2000) reported 25 minutes ago from Walthamstow, England

  @virginmedia I shouldn’t have to. It’s a new issue that other people are having too. I can turn off wifi on my phone and it’s fine. Please tell them who fix things to fix it. Not only me

• 
  Dionne (@dionnepat2000) reported 28 minutes ago from Walthamstow, England

  @virginmedia please fix this issue. Recently not loading some emails over wifi saying it’s to do with network settings. Ok if I turn wifi off. Reading lots of people having the same problem with you on iPhone.

• 
  Jonny Paul (@StrummerJonny) reported 29 minutes ago from Barnet, England

  @virginmedia is there any point, why not just give up? #virginbroadband down again, x4/2 days and at least once a month you are guaranteed #broadband #outage

• 
  Mira Burton (@MiraBur44156853) reported 29 minutes ago from Tottenham, England

  @virginmedia It's ok for now but evenings are the worst.

• 
  Mamba 〽️🦋 (@imbranzo) reported 32 minutes ago from Bromley, England

  holy **** @virginmedia fix up mannnn how you disconnecting when I’m in a ranked match on @PlayOverwatch ???

• 
  James Brown (@JammieBun) reported 32 minutes ago from Enfield Lock, England

  @virginmedia No response to texts; no response to WhatsApp. Live chat unavailable. Please can you advise how to terminate my contract now, since you’re not providing any kind of service?

• 
  Patrick Smith (@P4TTL) reported 35 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Manny Montanaro (@MannyMontanaro) reported 36 minutes ago from Enfield Lock, England

  @virginmedia I won’t hold my breath fir that to happen. By the way, will @virginmedia still send me an invoice even though I’ve had no TV and ultra slow #broadband for a week? I think I already know the answer to that 🤔👎🏼

• 
  Francesco Marchet (@MarchetF) reported 41 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Manny Montanaro (@MannyMontanaro) reported 52 minutes ago from Enfield Lock, England

  @virginmedia The @virginmedia box has completely broken down since yesterday & we can’t watch TV. My broadband is also affected. I’m a fairly new customer & I’ve had constant issues since moving from @sky I’ve now got to wait until Saturday before a technician can come & repair everything 👎🏼

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 54 minutes ago from Islington, England

  I called @virginmedia back and they are now saying they won’t be able to install my internet until February 15th, a month after they sent me the modem. They’ve already activated my account and are charging me, but are telling me that shouldn’t have happened and they can’t fix it.

• 
  Dionne (@dionnepat2000) reported 58 minutes ago from Walthamstow, England

  @virginmedia my WiFi is going on and off. Is there a known problem in E4 London

• 
  Manny Montanaro (@MannyMontanaro) reported 58 minutes ago from Enfield Lock, England

  @MissyElly @virginmedia Worst thing I did last year was move from #sky to @virginmedia I’ve only had it installed for about 6 months & I’ve never had a single month without having some sort of issue. You’re better off elsewhere!

• 
  Mac Laubscher (@LinkedinMac) reported 59 minutes ago from Bushey Heath, England

  @virginmedia any idea why services are down across the board in WD23 postcode area?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gemma Poulter (@GemmaPoulter6) reported 3 minutes ago

  @virginmedia I seam to still have intermittent problems but iv restarted everything again this morning checked all the cables etc

• 
  Duck (@DuckMT7) reported 3 minutes ago

  @virginmedia Hello, my broadband has been down since yesterday. I have switched on/of and tried the reset button too. The problem remains. I have solid green WiFi symbol and solid green bar (but sometimes flashes) and the two arrows keep flashing green (sometimes switching off).

• 
  BeegRich (@RichardCHoskins) reported 5 minutes ago

  @virginmedia I’ve set a 48 hour deadline for your customer services to come back and advise.

• 
  𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪 (@IamAbulShelby) reported 6 minutes ago

  @virginmedia my internet connection has been down in BB10 area..can you let me know when it will be back up and running please

• 
  Z3E (@zonethreeeast) reported 8 minutes ago

  @virginmedia I have tried to file a complaint. And it hasn’t worked because your system is preventing me.

• 
  Robffc88 (@robffc88) reported 9 minutes ago

  @virginmedia It told me to reboot the hub because I do t have any issues with connectivity but I didn’t have any problems at the time, the issue comes at night and sometime throughout the day.

• 
  Liz Tray (@LizTray) reported 10 minutes ago

  @virginmedia Done it, engineer coming on Thurs but you've let this problem go on and lied about what it is (it is NOT an intermittent outage in the area, it's a hardware issue). There should be compensation for this, days, weeks without proper service. It's not on.

• 
  Fencemaster (@fencemaster) reported 14 minutes ago

  @O2 @GoodThingsFdn @virginmedia #O2 has gone from bad to worse. A decline in overall customer service and now little to no signal all of 25 miles from London. 18 years of loyalty and this is what I get is it? Looking to move to a supplier with a service that works right now.

• 
  Muna barasab (@Miahadams) reported 14 minutes ago

  @virginmedia @BBCNews @SheffieldStar I tryed to make a complaint and was told not to pick up the phone are you not understanding what am saying

• 
  Ross Flanigan (@Leafonthewinds) reported 16 minutes ago

  @virginmedia Thanks for the reply. Both. It drops off and then comes back some time later. Hub doesn't even show the problem most of the time. Speed sometimes fast...sometimes disconnected! Apparently a problem that needs 24 hrs to resolve....for last 4 days...