Virgin Media Outage Report in Willesden, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Enfield Town, Stanmore, Harringay, Greater London, Hackney, Camden Town, Croydon, City of Westminster, Barnet, City of London, Islington, Southwark, Paddington and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Wi-fi | |
| London |
Internet | |
| Enfield Town |
Internet | |
| London |
Total Blackout | |
| Stanmore |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
-
Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@virginmedia I'm still getting sound dropouts on BBC4HD. An engineer did fix this last year but its pixelating and dropping out again. #Eurovision is unwatchable!
-
DJ SEMO 🍦
(@DJSemo) reported
from
Hillingdon, England
Second time my @virginmedia has gone down right as #GamesOfThrones comes on! 😤
-
DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia They have a record, I called this morning as its lasted the weekend without issue. Compensation was refused. Hence the tweet. It was on an off whole week. Even tried changing a resistor which did not work
-
Emma Jones
(@Emmajones79) reported
from
Kingston upon Thames, England
@virginmedia This isn’t acceptable you’ve basically fooled me into signing another 12 month contract! I want to cancel it it’s not even been 24 hours
-
Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped
-
SWLONDON-FIST #BBBH #WELHORNY
(@SwLondonFist) reported
from
Lambeth, England
@virginmedia hi, i keep having problems with my hub3 losing its connection to the internet. I've tried all the troubleshooting options, its been going on for 6/7wks and each episode is getting more frequent & for longer periods of time. Had it a few yrs and could do with a new 1
-
Chris Sutcliffe
(@chrismsutcliffe) reported
from
Hackney, England
@laurakaykelly @virginmedia @virginmedia are terrible in every single respect, interacting with them is far and away the worst customer experience I've ever had
-
It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia Hi. That is the number I called this evening once I received my “final bill”. Woman on the phone told me I was given false information and that I would have to pay the fees. Yet the lovely woman I spoke to when moving told me I defo wouldn’t. Help pls
-
kim lawrence
(@peppernpig9) reported
from
Croydon, England
@virginmedia I can not get hold of any customer service teams! I am going to try a shop now but I am so fed up
-
DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia Hi thanks for the response We reported issue 1st on Monday last week it was intermittent all week 2 or 3 days we had nothing despite engineer visit It corrected itself Friday late pm. We had been told we had an issue but The engineer advised we were affected by a local outage
-
fone mechanics
(@fonemechanics) reported
from
City of London, England
Number of customers with @virginmedia having problems with calls, texts & data. They are working hard to get this rectified.
-
Pooja Davé
(@PBouhlel) reported
from
Harrow Weald, England
@virginmedia @virginmedia @virginmedia words cannot describe my frustration at your despicable customer service. I have been a loyal customer for 6+ years The way I was treated was outrageous, close to losing a customer, please contact me ASAP
-
DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia very disappointed with recent service in area 21 and no offer of #compensation. We were without service for most of last week often for a full day. Told was our issue turns out was an area outage #misleading . #virginmedia #Broadband #BREAKDOWN
-
Vimal Kataria
(@vim102) reported
from
Brentford, England
@sumitpatel84 @virginmedia Contact customer support or @Nickladwa
-
Bob Hawkins
(@salvatorRosa) reported
from
Bromley, England
Dear @virginmedia we rang repeatedly to complain about the quality of our viewing experience thro’ TiVo when watching through iPlayer the programme stops & we have to restart to get a signal
-
Alan Wheeler
(@alanandline) reported
from
Richmond, England
Ummm @virginmedia a day to use 5gb free data to compensate for no service, when the most important thing for me is being able to make calls. I get these things happen but you should know or ask what is important to your customers
-
Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!
-
Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@virginmedia Done that. Ive called, customer services dealing with it. Seen the forums and it's an occurance with other customers on the network. Thanks.
-
Adam Jamal
(@ONI_Assassin) reported
from
Hammersmith, England
@virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed
-
Jason Best
(@jason_best) reported
from
Camberwell, England
From what I'm seeing many people affected by @virginmedia outage (myself included, no mobile data) but yet they've yet to actually acknowledge it themselves... Hmmmmm
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Amit Mahay
(@AmitMahay1) reported
@virginmedia It's been 2 months when I moved from @SkyUK to @virginmedia and its been an absolute joke of a service. I probably called Sky about 3 times in the 15 years I was with them. I called you guys about 50 times in the space of 2 months. Great service to customers.. Awesome
-
Harry
(@HJA_24) reported
@virginmedia I have and they have said to me it is because of a construction issue. They have said this all four times now. They just told me to call the construction department to get more detailed information on the reason as they don’t know. What do you suggest?
-
PerrythePlatypus
(@Bonzo7767) reported
@OffMyNoodles @virginmedia Only after a total meltdown to the person on the phone did I get some “real” service. I hated myself for doing so but I had no option. Broadband was down, router fkd and they wouldn’t send another. I now use the new router as a modem & linked it to an ORBI system. 200+Mbps now!
-
Allie Anderson
(@funsizeAllie) reported
@virginmedia trying to speak to someone for hours re my account. On hold for 53 mins, opted for WhatsApp notification when agent is free, message saying 'Sorry we seem to have missed you' - no missed call or message! Desperate to talk to someone re my bills. HELP!
-
Amy
(@AmyAmiiAmy) reported
@virginmedia Yes, it says there's no issues in our area, we've tried everything now, restarted the hub, resetting the hub, but our connection is still dropping or very poor, so the issue is on your side but you're not picking up there's any issue at all.
-
Craig Anderson
(@craig_killie) reported
@virginmedia I called on Friday night but the only time I got through to someone he was unable to forward me to the right department due to system issues. I would have assumed that once the systems were fixed you would have chased up the people affected but it appears not.
-
Craig Anderson
(@craig_killie) reported
@virginmedia Thanks. I appreciate your help on here, but I already went through it with the representative on Friday and don't want to have to repeat it all again. I reached out because I was hoping you would be able to help me to restart that conversation which went cold at your end.
-
Sarah Charles
(@swanbertie) reported
@virginmedia Just called it says there is a system failure and to ring back later. I really don’t think your company has any idea about customer service. I appreciate we are in difficult times but it can’t take 5 days of ringing to get nowhere!
-
Helen Pastore
(@HelenPastore) reported
@virginmedia Just hung on the phone for an hour to speak to customer services, then cut off!
-
David Silcock
(@dave_silcock) reported
@virginmedia Phoned again this morning, another 15 minutes but at least I got answered, poor service.