Virgin Media Outage Report in Willesden, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, Hammersmith, City of Westminster, London, Newham, Hackney, Stanmore, Enfield Town, Bromley, Southwark, Southall, Waltham Forest, Paddington, Croydon and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Barnet |
TV | |
| Camden Town |
Internet | |
| Hammersmith |
Internet | |
| City of Westminster |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Nick
(@NickO_L1805) reported
from
Richmond, England
@MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.
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Curly O's
(@JanineAdelman) reported
from
Barnet, England
@darin_burrows NOT @virginmedia package is great as is broadband, but Customer Service is hopeless if it doesn't work correctly. One year in still not sorted and getting ready to leave.
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia I’ve called this evening told me to wait said signal sent to activate but I’m still waiting for channels
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Neil Edwards
(@nlpedwards) reported
from
Richmond, England
Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.
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Curly O's
(@JanineAdelman) reported
from
Barnet, England
@virginmedia If you read this correctly you would see that I said broadband is not the issue - it's everything else, and trust me we gave engaged with you on numerous occasions including 6 engineers who have so far failed miserably.
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gracieface
(@GracialNation) reported
from
Hackney, England
@virginmedia what is your complaint phone number please as I’ve filed a complaint but no one as contacted me yet.
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need to cancel my service ASAP. You won’t even answer the phone..
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Jason White
(@JasonWhite09) reported
from
Hounslow, England
@virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.
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Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
@JessSRWhite @virginmedia There’s problems with Virgin in our area, just seen someone post x
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Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
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Köksal A.
(@koksal) reported
from
Hammersmith, England
@virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers
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Lucy Oulton
(@Lucy__Oulton) reported
from
Tottenham, England
@virginmedia Also, it's really ethically bad of you that as soon as I reduce services and money you start calling me anyway, I don't know what the 1st call or the 18th call is going to do apart from make me switch providers from the harassment
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Justin Ho
(@justinctho) reported
from
Richmond, England
@virginmedia tv not working in the TW2 area
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Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
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JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
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Köksal A.
(@koksal) reported
from
Richmond, England
@virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03
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Nicolò Arena
(@nicoloarena) reported
from
Hackney, England
@virginmedia No, thanks. I need to cancel ASAP
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Dave
(@BigadeeDave) reported
from
Richmond, England
@deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@ianbriggs @virginmedia This is why I left them for Sky years ago. They are poor. Been with Sky for 12 years, and they have always been good customer service wise, and rectifying faults quick.
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Still can't stream 4k @NetflixUK and @YouTube as frame rate issues. Same since installed mar2017 :-(
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dora XP
(@DeedeeVerde) reported
@Murci_UK @virginmedia @EgoCityGaming What is happening in SN1? Internet intermittent since Saturday 3 Sept, bad connection, status service doesn't work, impossible to talk to a human, no updates. Some of us actually use the Internet for work, not just entertainment.15 years with VM and seriously thinking of leaving.
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Dora XP
(@DeedeeVerde) reported
@AllayahBlake @virginmedia How did you manage to contact VM? I can't get past the prerecorded message, which is a one size fits all ("phone has a problem in your area"-I only have broadband!).
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ifiwasaballoon
(@GI1970) reported
@virginmedia Already done. It says there's an issue but I already know that. When will it be fixed? We're trying to work.
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Chirag
(@chirag_t1) reported
@virginmedia Service is running fine according to your website. This issue has been intermittent for weeks now. Its becoming a massive irritation
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Warren Digney
(@Woztista_uk) reported
@virginmedia broadband down in PR25?
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Liz
(@lizwoodford) reported
@virginmedia my internet and phone line is down Colchester uk Co40dy what’s going on ??
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Al
(@Al49636751) reported
@virginmedia . What’s going on with the internet in SW19? Not been working properly since last night. Mediachecker says there is a problem in our area but no ETA
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Jackie morrall
(@jackie_morrall) reported
@virginmedia is there an issue in the B90 area of Birmingham as neither of my boxes are reacting to the control, yes controls are fine. Can’t find a number to call
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Sammie
(@Sammie58986987) reported
@virginmedia @AxisofElvis Why haven’t Virgin put out a statement yet to admit to the problems facing customers country wide? Its obvious just from your twitter page complaints there is a problem your end.
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M
(@MelERoy) reported
My @VirginMedia broadband is down again. This is ridiculous.