Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hayes, Hammersmith, London, Watford, Brentford, City of London, Poplar, City of Westminster, Croydon, Harringay, Kingston upon Thames, Hackney, Wembley, Stanmore and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Watford |
Internet | |
| Brentford |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia Same for me. They’re a disgrace . When you phone their offshore call centre , rude operatives try to tell you it’s a loose cable on your box. Tv and broadband outages daily for me for last few weeks in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia Just cancel and take your business elsewhere . I just waited on the line for over an hour to talk to someone offshore who could not explain the constant faults
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlieboy055 @virginmedia Yup they’re a disgrace . The worst ‘customer service ‘ I ever experienced .broadband and tv keeps failing in sw5 and they don’t care! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@superstaryas7 @virginmedia Exactly the same issue for me. Constant tv and broadband outages for weeks and zero ‘customer service’ from @virginmedia cowboys
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Edward Baran
(@edward_baran) reported
from
Kensington, England
If you’re considering getting broadband / tv in SW5 central London don’t bother with @virginmedia. The service drops out almost daily for many hours and the customer service is non existent @ofcom
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Martha D'Arthur
(@MarthaDArthur) reported
from
Hounslow, England
@mattbundy82 @virginmedia Oh they are appalling! I was a loyal customer for years until their service quality plummeted.... and the. They just blatantly started lying on my customer record in order to close jobs and complaints down that hadn’t been resolved. I left pretty decisively
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davep
(@g_davep) reported
from
Croydon, England
@charley_ellx Best advise change provider virgin media has outsourced its call centre and those idiots in India don’t know how to solve the problem
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@HaugheyJulie @jpbroughton @virginmedia Indeed: you might as well not bother calling . The worst ‘customer service ‘ I’ve ever experienced @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@WaveNathan @virginmedia Same for me tonight . No tv or broadband in sw5. It’s the third or fourth outage in as many days
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@OoverMatic @virginmedia Same problem here in sw5. It never works , no explanation from the appalling rude customer service staff. Time to leave ! @ofcom
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
Why is @virginmedia so appalling. Had terrible connection for months. They keep promising to sort and to refund some £ but do neither.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@ariangarden @shep23 @virginmedia Mine constantly goes down in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Just now. The service is appalling. They have no up-to-date info on faults, they can’t explain why faults often happen in SW5 9, and point blank refused to put me through to someone who could explain the faults, and also refused my request for a call back from a Uk based manager
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia @Ofcom When they cannot even run a consistent broadband and tv service in central London you know they’re an unreliable organisation . Plus you cannot get through to customer service . On hold for hours and when you do get through you get someone rude who cannot communicate
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davep
(@g_davep) reported
from
Croydon, England
Is anybody experiencing poor service from virgin media
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Hussein Khan
(@HusseinKhan11) reported
from
Enfield Lock, England
@virginmedia why is ur internet so ******* shit all the time
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlwadephoto @virginmedia Same problem for me in Sw5. Worse of all they could not care less
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@robackroyd @virginmedia Trust me the call centre will never give you correct info . I say this as someone whose broadband and tv has cut out almost daily in last few weeks @ofcom
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia we have been without broadband, tv and phone for 2 days now😞 we are running out of data on our phones we r all on #virginmobile unlimited data would help us all right now!
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Spice Adams 🇬🇭🇳🇬
(@AlmightyUncle_) reported
from
Lambeth, England
@virginmedia hi I have an issue and no one is answering my call
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ThinkFast
(@ThinkFast2021) reported
@virginmedia Also my internet connection is still being slightly poor. It keeps dropping the connection. I just literally got the router installed yesterday, I expect it to be working very smoothly, not being unreliable!!!!
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CRON1N
(@CRON1N_) reported
@virginmedia Nope no fault reference just that they would log the complaint and fault. Still terrible today and affecting working from home.
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Matt Burnard
(@MattBurnard1979) reported
@Lordlinley @virginmedia Cowboys mate I just had them on the phone and the service they provide is shocking
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Scott Robertson
(@Scotteboy75) reported
@virginmedia Issue is there’s been no one here to even check as I’m working from home.
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Ffy S ❤️🏴❤️🐘
(@FfyX) reported
@virginmedia Why am I now being told I’ll be sent a LETTER to change my password?? I answered the sec Qs correctly but now a letter will take 5 days. Why can’t I do this online, like all other password changes? Is it a delay tactic? Cancel my contract NOW, as requested.
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Darren Borrow
(@dborrow88) reported
@EseanSzn @virginmedia Have you checked to see if BT full fibre is available? Had exactly the same issue during lockdown
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Ffy S ❤️🏴❤️🐘
(@FfyX) reported
@DigitalTrustPM @virginmedia I thought they were always good and would stick up for them. Not now and never again.
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Giles Stoakley
(@GilesStoakley) reported
@virginmedia once again this is the most terrible customer retention. As a long standing customer you are now asking me to pay £250 per year more than a new customer for the same service. I am baffled and disappointed by this policy. #broadband
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Hugh Woozencroft
(@HughWoozencroft) reported
So my partner got a new mobile which came with a @virginmedia offer for faster broadband connection. Even though we already have it, (that's bad enough) it's now even worse! Cheers!!
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Kuldeep Singh Harrad_MRO_AME
(@HarradKuldeep) reported
@virginmedia Currently on hold but I know deep down they will thob me off with another story.. #waitingforvirginmedia