Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hackney, Southall, Ealing, Camden Town, Southwark, Islington, Croydon, Tower Hamlets, Waltham Forest, City of Westminster, Paddington, Harringay and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| Hackney |
Total Blackout | |
| London |
Total Blackout | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Vanisha
(@lifeofvanisha) reported
from
Enfield Lock, England
I am so done with my @virginmedia being so slow
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AdeL
(@AdrianLiard) reported
from
Bromley, England
@virginmedia No need for escalation. Everyone has been courteous, it's just the lack of product package changes communication which has been an issue.
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia phone line still not working, no response to my complaint to the ceo & customer service couldn’t book a technician, system issues. Will be leaving you.
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.
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AdeL
(@AdrianLiard) reported
from
Bromley, England
@virginmedia In my humble view the customer call centres, specifically abroad need more training...I've been on the phone 3 times to amend packages & in truth not many are up to speed when the change occurs As a customer of over 11+ years it's been a poor experience
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Ian Fish
(@BubyFish) reported
from
Enfield Lock, England
@virginmedia - it is very rude for your operators to hang up the phone mid conversation especially given how long it takes to get through..
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LifeOfTy__
(@LifeOfTy__) reported
from
Enfield Lock, England
@virginmedia Sort your shit out. Broadband and TV continuously going down today
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Marko Valonen
(@MarkoValonen) reported
from
Brentford, England
@virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.
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nicole mcpolin
(@nicmac_design) reported
from
Hillingdon, England
@virginmedia paying £26.95 for pay per view and it’s glitching and freezing every couple of seconds. I’ll be expecting money off my next bill, this is not the service I expect to receive for a ‘special event’ #RuizJoshua2 #boxing #virginmedia
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia I’m paying over £100 per month for my broadband package and haven’t been able to access movies since Sunday. Not happy in the slightest. Never had this problem with Sky
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alastair mccoll
(@alastairmccoll) reported
from
Brentford, England
@virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
@virginmedia spoke to your rep today by phone. Offered me a deal at £20pm, then tried to tell me that I'd agreed to £28 pm. I did have a contract with you. My phone line never worked. @Ofcom
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Syed Ali Naqi
(@alinaqi80) reported
from
Paddington, England
@DBUk11 @virginmedia Pathetic customer service non competent engineers not turn ups on appointments whenever call just sorry. It's better than everyone should banned @virginmedia
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Counter Culture
(@CounterCultureG) reported
from
London, England
@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
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HMS Beagle
(@HMSbeagle1820) reported
from
Islington, England
@virginmedia Thanks db, but I really don’t understand how this is taking so long. Surely there must have been a Virgin Media support team in London at some point in the last 2 months
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Charlotte Tansey
(@CharlotteMossUK) reported
from
Camden Town, England
@virginmedia please improve how you treat your customers! Broadband + TV down in NW1 since last Thursday with no text updates, no online status and the only way I find out the latest is a 30 min call. This follows a previous 2 week outage in November where I was not compensated.
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Byron Leigh
(@kamon80) reported
from
Walthamstow, England
@virginmedia My Internet is not working and your service checker isn’t working.
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Rob Barnett
(@barnettenergy) reported
from
Islington, England
@virginmedia Yes. That’s correct. When I am on my home network (Virgin), Netflix video will not stream — watching Amazon Prime right now, which is working fine. YouTube also works, so it only seems to apply to Netflix. (And Netflix works fine when I switch to 4G / Vodafone.)
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Chris
(@call_horne) reported
from
Bromley, England
@virginmedia is there any reason why my internet is so slow. Last week I had hitting 100mbps now it’s not even 20.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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dd82
(@paddybrown82) reported
@virginmedia I can't get through to your number I was on hold for 50 minutes and hung up as it was costing me 55p a minute to be ignored by you!!! How am I expected to work tomorrow without any internet..this is a complete shambles I just want to talk to someone who can help!!!
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
Everyone using @SkyUK Broadband, what devices to have connected and how many? Am getting fed up @virginmedia this year. Nothing but issue and disconnections! Customer service non existent, engineers unable to help unless were happy to have no internet until January!
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Goutam
(@Goutam54206511) reported
@virginmedia Virgin reply Hi,Thanks for taking the time to contact us. We’re just writing to let you know that we’ve received your letter regarding the recent problems you’ve had.First, we'll look into your complaint and try to get back to you with our findings and a resolution as quickly as
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Richard Ridgway
(@T1Karmann) reported
@virginmedia people should AVOID virgin they offer a service they can’t deliver and when you call you just get cut off CONTACT ME CONTACT ME CONTACT ME by someone who has the power to offer me a better deal why do I get past to loads of people ?
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Alex Hulme 🌹
(@_AlexHulme_) reported
@virginmedia Or you know actually sort it out yourself? We pay for a service, you aren't delivering and you haven't delivered in 1 year. We're changing to a different provider.
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daniel
(@daniellynass22) reported
@virginmedia I logged an issue last night regarding my Internet cutting off. I rebooted the Internet after instructed by your online chat. It has been continuously flashing green since and saying it has a technical fault now. How can this be resolved ASAP?
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J7Games-FUT Trader
(@J7Games) reported
@virginmedia internet down in the SW10 area...?
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Goutam
(@Goutam54206511) reported
@virginmedia @BBCWatchdog Breach duty of care and still collecting money regularly on evey month without addressing the issues last 2 years - why taking payment happening on time without addressing the issue @virginmedia
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Neill Boatman
(@neillboatman) reported
@virginmedia your ability to justify things never fails to astound me. Expecting us to be on hand for a call that we have no idea when it is going to be day or night. And no we were not asked a suitable time to call.
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Catherine Austin
(@PowersCat) reported
@virginmedia Told it was an issue in the area. This was before the 10th December. We were not given a new appointment time or a call back