Virgin Media Outage Report in Willesden, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Willesden, England
The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Hammersmith, Southwark, Croydon, Poplar, City of London, Hackney, Wembley, Camden Town, City of Westminster, Newham, Enfield Town, Kingston upon Thames, and Westminster Abbey.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 5 minutes ago |
|
London
|
Internet | 7 minutes ago |
|
London
|
Internet | 10 minutes ago |
|
London
|
Internet | 1 hour ago |
|
Wandsworth
|
Internet | 3 hours ago |
|
Hammersmith
|
Internet | 10 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Luke William Reardon (@ConfidingGoblin) reported from Enfield Lock, England@virginmedia internet cut out 20 mins early tonight. Don't know if that's progress or not. Think I might progress to sky or BT. Absolute disgrace of an internet provider you are.
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Saba (@saba_shaukat) reported from Richmond, England@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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Antony Jardine (@antonyjardine) reported from Lambeth, England@virginmedia I just asked for a booster so I can do my NHS work from home. Looks like you have signed me up for an unwanted 12 month contract extension, as part of it, without telling me at any point. Cancel this now please!
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Nick Bunclark (@74bunick) reported from Bromley, England@virginmedia my internet speed is terrible. Please can you confirm if you are having issues again thanks #internet #virginmedia
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Erik (@seldnfoodie) reported from Camberwell, EnglandWe won our case against @virginmedia for refusing to refund our money after they failed to cancel our landline. They owe us £321 and today they say they "can't refund due to #COVIDー19 so they will apply the credit to our account." Oh no you won't! Another poor #Virgin brand
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Daniel W (@damawa42) reported from Camden Town, EnglandAhhh brilliant, first time in a week I get a response from @virginmedia on their SMS 'help' service, and they've now disappeared for over an hour with 'technical issues'. Utterly disgraceful service.
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Stephen Anthony Davids (@SADLondon) reported from Stratford, EnglandI work with underachieving students with acute behaviour issues. I am unable to offer my services online due to @virginmedia being down now for the 3rd week in E15. Justify this!!
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Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, EnglandAlso @SkyUK and @virginmedia the engineer that solved the problem today is what customer service looks like - Gavin Wilson from @virginmedia get him to train your teams. We had at least 8 engineers over past 15 months between your services and this guy sorted it in 1 visit! 5*
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Chris Wade (@wadoinlondon) reported from Richmond, EnglandYoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer
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Simon Kimber (@simoneats) reported from Hackney, EnglandIt’s bad enough that I can’t see friends and family (or frankly anyone) at the moment, but my @virginmedia internet connection is so bad these days even virtual catch ups are a struggle 😔
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Dan Hall 🏳️🌈 (@LimehouseDan) reported from Lambeth, England@virginmedia Seems a bit cheeky showing a Zoom call with lots of users when I understand from friends that your services are so slow this is in fact impossible.
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Noor (@nooriiiy) reported from Paddington, EnglandCan @virginmedia WiFi please fix up!! Gave me a right scare
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Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, EnglandSad that we had to leave, go to @SkyUK = worse. clearly focused on sales and NOT Service. All the engineers from @virginmedia & @SkyUK were really nice people, but did not seem too technically skilled passed - replacing router, swirling in/off etc. Today’s guy knew his stuff
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Jonny Baldwin. (@itsjonnybaldwin) reported from London, England@virginmedia sort your shit out, this is beyond poor
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🦥 (@caprettino) reported from Bromley, Englandughhh @virginmedia pls sort out your internet connection problems!!
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Jay Richards (@jaykrichards) reported from Stratford, EnglandVirgin media is down again! Right in the middle of a Zoom call! @virginmedia
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Dean Porter (@Deanporter_84) reported from Bromley, England@virginmedia can someone please respond to my previous tweets- I have moved and still haven’t managed to cancel my services
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Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, EnglandSad that we had to leave, go to @SkyUK - was worse. clearly focused on sales and NOT Service. All the engineers from @virginmedia & @SkyUK were really nice people, but did not seem too technically skilled passed - replacing router, swirling in/off etc. Today’s guy new his stuff
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Ore Meta (@OreMeta) reported from Wandsworth, EnglandTHANK YOU @virginmedia despite over 14 years of custom. Paying my bills before time and NOT succumbing to other providers. You have FAILED my 81 old mother yet AGAIN. I tried to call you, send you emails and resolve the Broadband problem through you website. To NO AVAIL !
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Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, EnglandOver 13 months with @virginmedia fighting with them over the phone to say there is a problem with our service and explaining it’s not the equipment it’s the line this engineer arrives runs tests and “checks cables” as prt of his assessments and not prompted. Finds cable faults!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grace Moffitt (@GraceMoffitt) reported@virginmedia what is the point in your customer service team? They don’t respond to complaints or fix faults. C-2601213341 #fedup #worsttvever #worsethanannalogue
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Juggzy Malone (@Juggzy) reported@virginmedia Sorry, I mean no. Because I have no Internet. Because you broke it and seem to be unable to send an engineer to fix it.
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Karl (@karljm93) reported@virginmedia Do you have any info about faults in the NE34 8LL area? For almost 2 weeks now our BB connection cuts out/off constantly, particularly around 9pm each night. 151 just says they're working on a fix with no time estimate info. It's quite frustrating now. Thanks.
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Alison Mackenzie (@Alison1mackITV) reported from Richmond, England@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
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Brian (@bri__m) reported@virginmedia I have no Internet. Tried calling and you just send a text telling me to restart then hang up. What the hell!
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Dean West (@iamwestd) reported@virginmedia After 3 hours on the phone 6 operators. I believe everything is cancelled. You need to fix this process.
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Baz828 (@baz828) reported@virginmedia I find it hard to believe Virgin are sorry, since they still refuse to fix the issue, dispute saying its been fixed, for it to go again 30 minutes ago.
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Darren Parker (@dazlad70) reported@virginmedia got my hub 4 delivered today for quick self setup the modem just won’t register idiot on the end of the phone couldn’t even read his script A BIT OF ADVICE DONT USE THEM UNLESS THERE YOUR ONLY OPTION
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Georgina Z (@Bourb76) reported@virginmedia Still having this issue! And you’ve put my price up! Disgusted that I have been loyal to you for over 15 years when the service is so bad! Once my contract is up I am leaving
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V (@Vickythe_Viking) reported@virginmedia Wondering if routers ever need to be replaced or updated, ours is running very very slow this last couple of weeks.