Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Hammersmith, Poplar, Southwark, Newham, City of Westminster, Hayes, Southall, Islington, Croydon, Hounslow, Bromley, Mitcham and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of London |
Phone | |
| Hammersmith |
Internet | |
| Poplar |
Internet | |
| Southwark |
Internet | |
| Newham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Umar 馬 ➡️ 🇨🇭
(@UF1902) reported
from
Hounslow, England
@PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia Still terrible. Can’t even watch TV. It works some hours and then it fails
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.
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marksonofjohn
(@marksonofjohn) reported
from
Camberwell, England
@virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@BBCWatchdog I was without TV service with Virgin Media for over a week this month, could only use chat bot, eventually a live chat with a person because I took to twitter, but they couldn't help me either. Still waiting for the comp form they said would come automatically.
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia wifi doesn’t work. It’s impossible to get in touch with them in the phone. The worst internet service I have had…
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Rose
(@Markrose70) reported
@virginmedia Wi fi. Ongoing issues (all logged) for years with service. Last 4 weeks or so really bad. Now I have had hardly any service for 3 days, lost work and money yet I have no chance of compensation. I am really, really angry.
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Ian Hughes
(@IanGHughes) reported
@virginmedia Something to do with if an an agent spends too much time on something they get in trouble & to close 4 accounts takes too long so it wasn’t done
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Vince Naik #FBPE
(@MaidTime) reported
@virginmedia I'm your customer. You know that when you call me, so why do you ask me security questions? Fair enough if I call, but bonkers when you call me. 1/2
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paulhooker
(@paulhooker4) reported
So it seems not only through the nw5 area that virgin media keeps going off tv and broadband when will this be fixed I think you should be taking something of our billing for lack of service
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FIZZYAN
(@FYZN_Artwork) reported
@virginmedia I then called to raise a complaint regarding this and as I was on the call waiting to get put through to the escalation team I was cut off. No attempt from your agent to call me back or any contact. Absolutely unacceptable.
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HeavyHarmonics
(@egane) reported
@virginmedia what on earth are you doing about the broadband outage in Aylesbury? Give me an honest answer.
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joeperkin
(@joeperkin1) reported
@virginmedia Apparently there’s no known issues which is weird, my friends houses near me are also with virgin and their WiFi is down too, so not too sure what’s wrong
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joeperkin
(@joeperkin1) reported
@virginmedia I’m going to restart it again and if that doesn’t fix it I’ll call that number and see if there’s an update available, Thankyou
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Jonny 🌀
(@Jonny_Neeves) reported
@virginmedia Yeah, they didn't really/couldn't really help at all. How do I log a fault? In case it lasts for a long time and I need to get compensation?
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Fiona Sullivan
(@FiFiSullivan75) reported
@virginmedia My issues and complaint is too lengthily to put on here as not enough characters! Install was due today, not happened, current provider has stopped and I work from home! Shambles start to finish, would never recommend Virgin to anyone!