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Virgin Media outages and service status in Willesden, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 3 outage signals in the last 24 hours around Willesden, including 3 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received May 20, 11:20 PM GMT+1.
  • 48% Internet (48%)
  • 19% Wi-fi (19%)
  • 17% TV (17%)
  • 9% Total Blackout (9%)
  • 7% E-mail (7%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 21: Problems at Virgin Media

Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Willesden, England

The most recent Virgin Media outage reports came from the following cities: Wembley, Hammersmith, Camden Town, Ealing, Kensington, Greater London, Brent, Brent, Paddington, and Hampstead.

CityProblem TypeReport Time
Wembley TV 8 hours ago
Hammersmith Wi-fi 10 hours ago
Camden Town Internet 20 hours ago
Hammersmith Wi-fi 1 day ago
Hammersmith Internet 1 day ago
Hammersmith Wi-fi 1 day ago

Nearby cities with recent reports

Hammersmith

30 recent signals

10 hours ago
Ealing

7 recent signals

1 day ago
Wembley

4 recent signals

8 hours ago
Camden Town

3 recent signals

20 hours ago
Kensington

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • Barmybuilder
    Shane (@Barmybuilder) reported from Camden Town, England

    @Robshaw00 @virginmedia Thank you I have now emailed CEO as both Twitter and phone line are hopeless 😞 Neighbours have been advised outage is likely to continue until 12th - A further week @virginmedia #customersupport #customerclusterfuck more like

  • subhajitb
    Subhajit Banerjee (@subhajitb) reported from Ealing, England

    @virginmedia hi no internet all day because you did essential work. What’s the eta for fix? Service status page unhelpfully says no issues at postcode

  • IstvanOFatyol
    Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.

  • soguerinet
    Sophie GUERINET (@soguerinet) reported from Ealing, England

    @virginmedia No it is straight from the smart TV but we ruled out that the problem is lnly when on Virgin broadband not on G4 or any other broadband when at friends for instance. Please help

  • lucyfrancis_tri
    lucy francis (@lucyfrancis_tri) reported from Camden Town, England

    @virginmedia I will again but i get the recorded message. Thank you for trying to help.

  • ChristianRad
    Christian Radnedge (@ChristianRad) reported from Camden Town, England

    @virginmedia both broadband and TV down in nw3 most of the day now - I need both for work...

  • k_veves
    Konstantinos Veves (@k_veves) reported from Ealing, England

    @1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.

  • SCcrowther
    Simon Crowther (@SCcrowther) reported from Camden Town, England

    @plonkymiff @virginmedia I had the same issue and they were just as ridiculous

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated

  • emmalouchu
    Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England

    @virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.

  • nickhooker
    Nick ****** (@nickhooker) reported from Kensington, England

    @virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!

  • JeffSalmon
    Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.

  • DuarteMendonca
    Duarte Mendonça (@DuarteMendonca) reported from Hammersmith, England

    @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

  • g_neale
    Geoff Neale (@g_neale) reported from Camden Town, England

    @premierinn no Free WiFi or Ultimate WiFi at Premier Inn Euston. Twitter has lots of other complaints of the same issue nationally… why I am asked to speak to Virgin Media, how hard can it be? Forget Network does not force the page to reload, what else can I do?

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.

  • Robertjp0121
    Robert Józef (@Robertjp0121) reported from Ealing, England

    @virginmedia issue with Router (wifi) — no internet and intermittent connection; pls fix this bloody issue!!!!

  • argen
    Bruno Belcastro (@argen) reported from Camden Town, England

    @virginmedia second weekend in less than a month without broadband/tv service. Disappointed.

  • booshkla
    Alex (@booshkla) reported from Camden Town, England

    @virginmedia I’ve been on that website 1000 times in the last few weeks. It constantly says there are issues in the area. When I call the number, I don’t get through to an agent, just an automated system. Is there a direct email address at all? I literally can’t achieve anything right now

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • VoWSilla
    VoW Silla (@VoWSilla) reported

    @Benleo @virginmedia I phoned virgin due to having extremely slow Internet. They tried to sell me several other packages that would make me "wifi" faster as extra costs but insist I got the best speeds. And before I ended the call we were discussing mobile phone contracts that has nothing to do with my speed and I was honest to say, I can tell you are trying to sell me products that will not improve your service.

  • rwfc236
    Howard Freeman (@rwfc236) reported

    @virginmedia Internet down again, TV Down last week, problems are happening too often to be comfortable, perhaps the time has come to review my provider, there are many companies who chase me, I have resisted so far, but these mounting issues are too much

  • NoumaanQ
    Noumaan Qureshi (@NoumaanQ) reported

    @HeyBroadband my Internet has been down more almost 48 hours and your technical team has done nothing to help your service is atrocious I regret leaving @virginmedia

  • KevinMoss136938
    Kevin Moss (@KevinMoss136938) reported

    @virginmedia Cannyou tell me when the outage in the PR2 area will be fixed Tv on but no internet connection

  • HoleshotBMX
    Holeshot BMX (@HoleshotBMX) reported

    @Benleo @virginmedia Glad I’ll never be using Virgin media

  • Cakes6G
    Cakes6G | Art on Objkt (@Cakes6G) reported

    @Benleo @virginmedia Saw this coming a long while ago which is why I bailed when my contract finished, awful customer service and awful products, let this be a lesson to all of you on X!

  • mandy83906280
    mandy (@mandy83906280) reported

    @Benleo They, Virgin media are terrible. I'm with Plusnet now, wonderful customer service, always speak to an English person in UK, they pick up quick too.

  • tag4UK
    tag 🇬🇧 (@tag4UK) reported

    @Benleo @virginmedia They told you that you have to buy a 2 year contract in order for them to fix their own cable, and you believed them? 🤪

  • RetroGamer90
    RetroGamerX (@RetroGamer90) reported

    @Stephencheatley @virginmedia We had the full VM package quite a few years back but always had issues with their tv service. We ended up going with Sky and havent had any problems since then. We kept the broadband with Virgin because we get 1GB for £38 month with Netflix included. Shop around mate 👍

  • LongshanksE10
    Richard Astley (@LongshanksE10) reported

    @virginmedia Hey I was told earlier by customer services on IM that an engineer will come to fix or replace my WiFi hub on Friday, but I haven’t received any email or text confirmation. Will one be forthcoming?