Virgin Media outages and service status in Willesden, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 8 outage signals in the last 24 hours around Willesden, including 8 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received May 25, 12:48 AM GMT+1.
- Internet (49%)
- Wi-fi (20%)
- TV (16%)
- Total Blackout (8%)
- E-mail (7%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 24: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Willesden, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Wembley, Camden Town, Ealing, Greater London, Brent, Brent, Paddington, and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 6 minutes ago |
|
Hammersmith
|
Internet | 4 hours ago |
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Hammersmith
|
Internet | 7 hours ago |
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Kensington
|
Internet | 7 hours ago |
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Hammersmith
|
Internet | 10 hours ago |
|
Hammersmith
|
Internet | 16 hours ago |
Nearby cities with recent reports
25 recent signals
2 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Konstantinos Veves (@k_veves) reported from Ealing, England@1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.
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Shane (@Barmybuilder) reported from Camden Town, England@virginmedia what the hell is happening with the broadband in NW London - service is beyond a joke and has been for many weeks - customer support appalling I’d be better with 2 bean cans and a piece of cord #internetdown #virginbroadband #newproviderneeded
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Shahin Ali (@ShahinA82783043) reported from Camden Town, England@virginmedia the customer service at virgin media is below 0 star they treat there customers like crap and lie. I have a recording of the agent I spoke to and she put a bunch of lies on her notes and transferred me to there cancellation team. Terrible service!! Rubbish connection
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MoMo (@ImaginaryCard) reported from Hammersmith, England@virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown
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Jeff Salmon (@JeffSalmon) reported from Camden Town, England@virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont
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Timbo (@timlardner) reported from Camden Town, England@virginmedia your wifi has been broken at Elephant & Castle tube station for more than 2 weeks. Maybe get someone to look into it?
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Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England@virginmedia I’m afraid not. I did ask to speak to a supervisor/manager and they said they would submit this request. My question is: is there actually a fault or is this an ongoing issue? It seems to be the latter, tbh.
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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Nick Blackburn (@Omnomnick) reported from Camden Town, England@hellylovesrawk @Ellydoestelly @CTweakThorne Oh no, never at work! This was to Virgin Media, who were clawing onto keeping me as a customer and sending me bills months after I'd cancelled the service!
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Jose Carvalho (@josethepotter) reported from Hammersmith, EnglandExtremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin
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Konstantinos Veves (@k_veves) reported from Ealing, EnglandOne more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia
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MoMo (@ImaginaryCard) reported from Hammersmith, EnglandThe audacity of #virginmedia to send a letter to me stating that their prices are going up in March after months of rubbish service... 🚮
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Bruno Belcastro (@argen) reported from Camden Town, England@virginmedia more than 12 hours without service today. Are there any updates for NW3?
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Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England@virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?
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Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England@virginmedia Yes, it says that there are issues. Info isn’t clear, though. This morning it said you were doing planned improvements whereas now it talks about actual issues. It wont let me register for compensation either
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
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Andrew Lawden (@tobe2b) reported from Camden Town, England@virginmedia , bad customer service , yesterday , 1hr of my time , 3 x calls , cut off twice , put through to department you said had been closed for an hour , and demanding money for an old paid up contract, to maintain the service .....unacceptable ! How u resolve this
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Gabor (@GaborPfalzer) reported from Kensington, England@Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.
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Bruno Belcastro (@argen) reported from Camden Town, EnglandVirgin Media down since Saturday and EE with intermittent issues in the area today (can barely read Twitter). Universe conspiracy to stop me from working?
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Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England@BBCWatchdog I was without TV service with Virgin Media for over a week this month, could only use chat bot, eventually a live chat with a person because I took to twitter, but they couldn't help me either. Still waiting for the comp form they said would come automatically.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave. (@Notonyournell10) reported@virginmedia Appt booked for between 8 and 12 today, phoned you at 12, took 25 minutes to speak to someone, was told engineer would call me with a time within the hour, still heard nothing. Shambolic customer service.
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♫ ♪ ♫ ღ(¯`◕‿◕´¯) ♫ ♪ ♫ (@noxiousjellyfis) reported@IamCarrieagain @virginmedia The BNC (round) cables are the same, and the ethernet cables are the same. The only real issue you might have is changing your WiFi password on each device you have, and swapping the power brick depending on where you have your router.
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Ben Grant (@MrBenGrant) reported@willywillett @virginmedia Had a similar issue with an engineer, they booked an appointment for 4-7pm on a Saturday and it turned out they engineers stop at 5. So the engineer wasn’t able to get to me. They came a few days later and said they would never come after 5 on a Saturday
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Paul (@PaulUtd16) reported@TonyDabell @mark_wootten @virginmedia 100% virgin are absolutely atrocious! Customer service skills of Darth Vader!
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Alma Lapuebla-Funk (@almacchiato) reported@virginmedia Hi! I noticed our internet has been experiencing service outage frequently this year (17 times). We have a new Wifi Hub but we’re still experiencing the outage. What’s going on?
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David kirk (@Selhurst1905) reported@virginmedia @teamwedge999 I need help @virginmedia. App not worked since joining 5 weeks ago fibre is lagging all the time yet all I keep getting told is our team is dealing with it over 5 weeks shocking customer service
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margaret petrie (@maggiemumof7) reported@virginmedia Down again been down all night.
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Vicky Leigh (@vickiferris) reportedSpoke to customer service on Thursday she said new box should arrive soon and the pre-paid envelop is on the way. Success finally... oh no. Pre-paid envelop still not arrived and no sign of box, should be with yodel by now and nothing (8) @virginmedia
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Tracey Russell (@TraceyR16154277) reported@rpd_pacer @claireroberts01 @virginmedia I left Virgin Media a couple of years ago, after being with them for 20 years. Customer service is non existent, I got sick of trying to deal with Indian call centre staff who barely understood English. The equipment was crap and waiting weeks for engineers was a joke.
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michael albertina (@scoggs70) reported@virginmedia why do none of my apps work after the upgrade to TV360 ... thought I was going to get a better service?