Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Hammersmith, Southwark, Waltham Forest, Fulham, Poplar, City of London, Paddington, West Molesey, Woodford Green, Croydon, City of Westminster, Southall and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Neil doesn't have a bookshelf
(@nlpedwards) reported
from
Richmond, England
Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
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Andy M
(@AndyM_N3) reported
from
Barnet, England
Virgin Media is useless. Awful signal, worse customer service. Thanks for nothing.
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Dewald Hanekom
(@DewaldHanekom) reported
from
Hounslow, England
@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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Chris Wade
(@wadoinlondon) reported
from
Richmond, England
Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
Also @SkyUK and @virginmedia the engineer that solved the problem today is what customer service looks like - Gavin Wilson from @virginmedia get him to train your teams. We had at least 8 engineers over past 15 months between your services and this guy sorted it in 1 visit! 5*
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Luke William Reardon
(@ConfidingGoblin) reported
from
Tottenham, England
@virginmedia you've said the internet problems aren't down to user levels so what's the deal. Every damn night I'm cut off. I'm done with you.
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Rob K
(@robtrs) reported
from
Hackney, England
@virginmedia my connection keeps randomly dropping all day today and has been for a week or so. Can’t test the connection when it happens (no Internet connection) but your service status says you have no issues. This is very frustrating #virginmediadown
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Erik
(@seldnfoodie) reported
from
Camberwell, England
We won our case against @virginmedia for refusing to refund our money after they failed to cancel our landline. They owe us £321 and today they say they "can't refund due to #COVIDー19 so they will apply the credit to our account." Oh no you won't! Another poor #Virgin brand
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
Sad that we had to leave, go to @SkyUK - was worse. clearly focused on sales and NOT Service. All the engineers from @virginmedia & @SkyUK were really nice people, but did not seem too technically skilled passed - replacing router, swirling in/off etc. Today’s guy new his stuff
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Milesfiles
(@MilesMalaya) reported
from
Hammersmith, England
@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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Dean Porter
(@Deanporter_84) reported
from
Bromley, England
@virginmedia can someone please respond to my previous tweets- I have moved and still haven’t managed to cancel my services
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Tracey Brocking
(@tracey_brocking) reported
from
Wandsworth, England
@virginmedia #virginmediadown down in London SW17
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🦥
(@caprettino) reported
from
Bromley, England
ughhh @virginmedia pls sort out your internet connection problems!!
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
Sad that we had to leave, go to @SkyUK = worse. clearly focused on sales and NOT Service. All the engineers from @virginmedia & @SkyUK were really nice people, but did not seem too technically skilled passed - replacing router, swirling in/off etc. Today’s guy knew his stuff
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
I work with underachieving students with acute behaviour issues. I am unable to offer my services online due to @virginmedia being down now for the 3rd week in E15. Justify this!!
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia internet cut out 20 mins early tonight. Don't know if that's progress or not. Think I might progress to sky or BT. Absolute disgrace of an internet provider you are.
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Simon Kimber
(@simoneats) reported
from
Hackney, England
It’s bad enough that I can’t see friends and family (or frankly anyone) at the moment, but my @virginmedia internet connection is so bad these days even virtual catch ups are a struggle 😔
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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Noor
(@nooriiiy) reported
from
Paddington, England
Can @virginmedia WiFi please fix up!! Gave me a right scare
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Julia Valerie
(@Julia___Valerie) reported
from
Kensington, England
@dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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M Pez
(@Bobs420Bobs) reported
@virginmedia Why are you telling customers that service is normal when it isn't?? My web works on wifi but not on Ethernet. It connects, it disconnects, it connects, it disconnects. You owe me money back!! @Ofcom Virgin media are lying to their customers for 5days now!!
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Magic Ice
(@MagicIce) reported
from
Ramsgate, England
Does anyone else on @virginmedia still geting internet outages and issues???
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Greg Ireland
(@indie_arcade) reported
@virginmedia your customer service is the worst of any company I have ever experienced. I will be leaving the minute my contract expires.
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Magikos_IT
(@Magikos_IT) reported
@virginmedia Unable to call from the location directly as it's a care home and we are remotely monitoring the landline broadband going up and down. Any other checks you can perform?
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Mark Baldwin
(@3balders69) reported
@johnwilliedean @virginmedia @Sonos Try virgin banking .....comical service
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Jay ✍🏼
(@ComplxPSD) reported
@virginmedia i would like a full refund on my payment for this months service please or im moving to another provider your service is so so bad for a week its been on and off mostly off due to so called "Unknown reasons" pathetic.
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David Lemon
(@DavidLemon777) reported
@virginmedia Oh yes. Tomorrow. Have a transcript of the live chat closing the account down, days spent on the phone, but still the texts come (and, ironically, so might an engineer now we've cancelled after 5 previous no shows.
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Jishi Jose
(@jishi05) reported
@virginmedia your customer service is a joke. Price is increased even when you are within a contract period. Your Sales team, online whatsApp service and telephone team all seems to have different price and packages.
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Ross
(@rossyboyc) reported
@virginmedia Wired connection and it is still 5mb. Was 50mb for 10 minutes last night but still a problem in my area, like it has been for a week at least.
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Craig Abbey
(@CraigAbbey7) reported
Another day full of issues from @virginmedia Have people round to watch the football we’re paying a fortune for each month and we can’t watch it 😡 10 days of issues and counting #virginmedia #virginmediadown #VirginMediaoutage Looks like returning to @skytv