Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Southwark, Croydon, Hampstead, City of Westminster, Newham, Hammersmith, Muswell Hill, Southall, Camden Town, Barnet, Mitcham, Harringay and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| London |
Total Blackout | |
| Southwark |
Total Blackout | |
| London |
Internet | |
| Croydon |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@ben_reed_73 @Scoutsscarter @BBCBreakfast @virginmedia I have been with them for 12 years. Love the product, hate the service
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Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It keeps going down on all devices now.
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.
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Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It is only effecting one room in the house. On all devices. I have checked my area and there are no known issues
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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Mark Gould
(@yiddo71) reported
from
City of London, England
@virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk
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Paul Goldsmith
(@PaulGoldsmith73) reported
from
Brentford, England
@virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.
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Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.
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دانه الضبيب
(@DanaAldubaib) reported
from
Paddington, England
@virginmedia Yes I would like to cancel my service and still no one answer !!
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.
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Jane Hirst
(@JaneLHirst) reported
from
Barnet, England
@virginmedia I'm sorry, if your people can't get their acts together I'm not going to chase them and I'll be looking into our service options tomorrow
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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JC1980
(@JClinton37) reported
from
Camberwell, England
@virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lady Linda Catwoman #SlavaUkraini 🇺🇦🇺🇦🇺🇦
(@Catwomanx6) reported
@virginmedia Yes. The call is automated and ends up saying to call the next day if there's still a problem. But it's an intermittent fault so it comes and goes all day long. It's hard to work!
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Murray Sale
(@muzza38) reported
@virginmedia possibly the worst customer service over the phone I have ever witnessed. #poorcustomerservice #virginmedia
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Dan Southern
(@Dboy) reported
Here’s some @virginmedia logic for you. I have a problem with my broadband, no issue in area on website. I therefore call for help, automated response says there IS an issue in my area so they’ll keep me up to date via a link in a text. Link says no issue in the area. 👍🏼
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Faz Azim
(@AzimFaz) reported
@virginmedia my complaints keep falling on deaf ears, your service is shambolic i've complained several times, never improves. How about you actually show these tweets to your management team. It's no wonder companies like @CommunityFibre are doing well. How about that for feedback
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Murray Sale
(@muzza38) reported
@virginmedia Too long on here. I’m trying to get a new deal and I’m moving house. You are supposed to be calling me back but never do. I’ve wasted 3 hours. Been cut off twice!!!
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Tony Young
(@gimoc90) reported
@virginmedia Yes but the issue since engineers come out today. They didn’t check to see if everything was ok and now the area is down! This is unacceptable
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Kayleigh McLean
(@Kails87) reported
@virginmedia I'll give that a try. I have been trying for a few days at various different times, so either there are very little agents or it's not working. I would expect it should tell you there are no agents and not just not work if none are available
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Charly
(@therealcharly) reported
I’m not really sure why I’m still surprised at the absolute shocking service from @virginmedia but there we are…. @richardbranson
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Steve Froggatt RVM
(@FroggattSteve) reported
@virginmedia VirginMedia “retail is detail” but honesty is vital, if I’d know it was major I’d not have wasted time, I’d have waited, you also need to put on your service website that it’s not fixed, I hope my followers don’t retweet this sorry saga #VirginMedia
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Paul Want
(@Wanty72) reported
from
Royal Leamington Spa, England
@virginmedia messaging you here as using the website to find help I just get lots of Bad Request errors. Our Virgin Box keeps turning on and off by itself and we need a replacement. Please advise, thanks