Virgin Media outages and service status in Willesden, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 5 outage signals in the last 24 hours around Willesden, including 5 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received May 28, 2:14 PM GMT+1.
- Internet (53%)
- Wi-fi (19%)
- TV (13%)
- Total Blackout (8%)
- E-mail (7%)
- Phone (1%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 28: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Willesden, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Ealing, Camden Town, Kensington, Wembley, Greater London, Brent, Brent, Paddington, and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 6 hours ago |
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Internet | 9 hours ago |
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Wi-fi | 10 hours ago |
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Internet | 18 hours ago |
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Internet | 24 hours ago |
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Total Blackout | 1 day ago |
Nearby cities with recent reports
33 recent signals
2 recent signals
2 recent signals
2 recent signals
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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lucy francis (@lucyfrancis_tri) reported from Camden Town, England@virginmedia I sent you the screengrab, it says “your mailbox is not available at the moment”. Can you confirm what the issue is with your mail server?
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Joseph Machta⭐⭐ (@pepemac27) reported from Kensington, England@virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?
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VM (@BowTieMendoza) reported from Kensington, England@Queen__Leiaa @virginmedia did this me 5x , sch install in Feb now saying end of July, each time with text night before and reply chat never worked, I even got 2 differ answers on the same day, engineer said no one home then told engineer never came to work
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Neil Boote (@MisterBoote) reported from Ealing, EnglandVirgin media clearly has monopoly / dominant position in hi speed cable provision of bdband. It's unhealthy & deleterious to consumers & UK productivity given consistently poor service. UK needs "world beating" broadband NOT 2nd rate + anti competitive @ofcomCH @UKLabour @RupaHuq
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Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England@virginmedia I’m afraid not. I did ask to speak to a supervisor/manager and they said they would submit this request. My question is: is there actually a fault or is this an ongoing issue? It seems to be the latter, tbh.
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Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England@BBCWatchdog I was without TV service with Virgin Media for over a week this month, could only use chat bot, eventually a live chat with a person because I took to twitter, but they couldn't help me either. Still waiting for the comp form they said would come automatically.
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Bruno Belcastro (@argen) reported from Camden Town, England@virginmedia second weekend in less than a month without broadband/tv service. Disappointed.
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Helen Pinkers (@Barchetta66) reported from Camden Town, EnglandOur 4th day of no internet thanks to @virginmedia Can’t talk to a person. Fix date changes three times a day and it’s yet to be fixed. And yet they take a small fortunes out of our account every month.
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Alan Hodge (@hodgie_hd) reported from Kensington, England@virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown
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John T Davies 💙🇺🇦💛 (@jtdavies) reported from Ealing, England@virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!
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Gabor (@GaborPfalzer) reported from Kensington, England@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Shahin Ali (@ShahinA82783043) reported from Camden Town, England@virginmedia the customer service at virgin media is below 0 star they treat there customers like crap and lie. I have a recording of the agent I spoke to and she put a bunch of lies on her notes and transferred me to there cancellation team. Terrible service!! Rubbish connection
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Shahin Ali (@ShahinA82783043) reported from Camden Town, England@virginmedia I still can't believe you all let your staff get away with the way they treat customers especially lying on the notes too make customers pay the cancellation fee.. Thats some scummy tack tick!
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Sumaya (@Purp_Amethyst) reported from Camden Town, England@virginmedia you guys are awful man!! I pay £34 for broadband and can’t even do basic tasks on my computer. I can’t wait to leave you bastards.
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Jen Daly (@jgraha14) reported from Ealing, England@virginmedia we had an outage yesterday that you advised was fixed at around 2pm, but it isn't! Your service status says there is no longer an issue, but we're only getting broadband for about 5 minutes every few hours so there's definitely a problem. How do we report this?
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Jeff Salmon (@JeffSalmon) reported from Camden Town, Englandcont/- Every 2/3 hours you say that it is going to be fixed within three or four hours. It has not. We could not give a **** about £8 compensation per day. You are costing us thousands of pounds in lost revenue for those of us working from home. More @virginhelp @virginmedia
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Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England@virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.
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Jose Carvalho (@josethepotter) reported from Hammersmith, EnglandITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson
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Jose Carvalho (@josethepotter) reported from Hammersmith, EnglandExtremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin
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Guy Leech (@guyrleech) reported from Camden Town, England@virginmedia Here we go, phones again. This is the 21st century where other communication methods are much more efficient. I'll be surprised if they do respond to me and actually help with my 2 open support tickets (both failing your SLA)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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master P (@mastersdog) reportedI had the same problem with @skybroadcasting and left to join @virginmedia early this year.
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Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported@virginmedia @PeteUK7 HOW LONG does it take it to update your accounts? Asking on behalf of all auditors, everywhere. Also, template posts like this do not assuage and make you look uncaring to an even wider audience. How HUMANS work :- 1) This sort of post should trigger a HUMAN with AUTHORITY to handle. It's not "a few days", it's a few months. I'm pissed because in my case I'm still dealing with an idiot org (not Virgin) after THREE YEARS. 2) They apologise. In Public, without reservation or excuse. 3) Privately, they apologise and make a concrete gesture. In this perhaps, "let us know if they supported any charity, we'll send you a cheque for £1000 made out to it". Privately because otherwise grandstanding. £1000 because you want to show you're sorry, and that this sort of thing is so rare that you can be generous. £100 just looks a cost of doing incompetent business. CHEQUES : still the only way to send money via a third party where you need the third party to know it got paid. And yes, they still exist. Even if Branson has to get it from his branch in person.
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Veena Khetia (@veenakhetia) reported@PeteUK7 @virginmedia This companies are so bad how are they allowed to bully people with januine reasons for canceling the contract, all they care about fleacing the costumes.
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GR-Bear🏆x55 (@GR_BEAR1979) reported@virginmedia @PeteUK7 Horrible Company !! Will never go back to them. After their 18 month introductory offer, they turned into absolute ***** !! Even when I left the chased me for all sorts
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Rob Dew (@RobDew8) reported@virginmedia My virgin broadband has been down since Sunday 24/05….had engineers booked yesterday and today, but no one turned up ! Apparently this is a wider issue but tbh I have no idea what’s going on.shambolic customer service. Looking to leave them asap
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zoe (@mrsdefleppard_) reported@PeteUK7 @virginmedia I rang an insurance company cos I put in a claim for a cancelled holiday asked them if they needed my dads death certificate their reply was has he died erm wtf. Some companies have no tact at all 🤬
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Kitty (not a cat) (@shamingjezebel) reported@PeteUK7 @virginmedia We told British Gas 4 times my grandad died, I couldn't deal with them in the end as I was broken, and had to get my mother to deal with it. The whole bereavement services need looking at.
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Technicslover (@technicslover) reported@PeteUK7 @virginmedia Virgin Media are absolute ***** and would never ever get a penny of my money.
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Steve1968mills (@steve1968mills) reported@alisterrussell @PeteUK7 @virginmedia Please name the company - service like that would encourage people to use them.
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Biohazardboy (@Biohazardboy2) reported@virginmedia @PeteUK7 Used to punt cable and phones in Virgin media years ago. The bereavement process has always been dogshit. The amount of customers coming into store with this same complaint was insane. This was 2014-2019. Never changed.