Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southall, London, Croydon, Beckenham, Enfield Town, Merton, Waltham Forest, City of Westminster, Hammersmith, Paddington, Southwark, Newham, Hackney, Stratford and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
Wi-fi | |
| Southall |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Croydon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Phelan Hill MBE
(@PhelanHill) reported
from
Wandsworth, England
Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
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HeatherSkipsey
(@Heather_Skipsey) reported
from
Merton, England
@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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Curly O's
(@JanineAdelman) reported
from
Barnet, England
@virginmedia We have ongoing service fault making our viewing impossible. It cannot be rectified as engineers cannot work. Yet you still increase our bill by over £25!! Tried to phone but end up being cut off, no online chat working. Very frustrated.Please advise what can we do.
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Daniel W
(@damawa42) reported
from
Camden Town, England
@lornajane2 @virginmedia Yeah, clearly something wrong specifically with my Virgin kit, or something hyperlocal (cabinet/wiring)... But they refused to investigate my query as there was an outstanding issue until May 5th, and since then disgracefully haven't bothered responding. So can't get a diagnosis.
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Davey Murphy
(@daveyneilmurphy) reported
from
Wandsworth, England
@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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MO SYED
(@MoSyed110) reported
from
Harrow Weald, England
Why is @virginmedia so bad!!!!
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Luke William Reardon
(@ConfidingGoblin) reported
from
Tottenham, England
@virginmedia you've said the internet problems aren't down to user levels so what's the deal. Every damn night I'm cut off. I'm done with you.
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Nanjiba
(@NanjibaM) reported
from
Harrow Weald, England
@virginmedia hi, why did I receive this text message: Important update: so we can roll out network improvements, we're sending you a new SIM. Please follow the steps to swap it as soon as it arrives in 7-10 working days. I don't need a new one. Thanks.
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Milesfiles
(@MilesMalaya) reported
from
Hammersmith, England
@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia But your SMS team either a) never respond or b) refuse to help me specifically because they say there are outstanding issues. So, through a combination of a) and b), you never look at my issue. Because there's either always a wider issue, OR you ignore me. Utterly unhelpful.
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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Colin
(@burgcolin) reported
from
Richmond, England
@virginmedia can you please sort out your internet problems in tw11
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Tracey Brocking
(@tracey_brocking) reported
from
Wandsworth, England
@virginmedia #virginmediadown down in London SW17
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Julia Valerie
(@Julia___Valerie) reported
from
Kensington, England
@dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭
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Neil doesn't have a bookshelf
(@nlpedwards) reported
from
Richmond, England
Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Rob K
(@robtrs) reported
from
Hackney, England
@virginmedia my connection keeps randomly dropping all day today and has been for a week or so. Can’t test the connection when it happens (no Internet connection) but your service status says you have no issues. This is very frustrating #virginmediadown
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Andy M
(@AndyM_N3) reported
from
Barnet, England
Virgin Media is useless. Awful signal, worse customer service. Thanks for nothing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Albie Nisse
(@albienisse) reported
@virginmedia WiFi has been going down for the last 2 weeks and can’t do anything about it. Wanna explain?
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Zak Armstrong
(@ZakArmstron2001) reported
@virginmedia @VMSolutions_ I have Netflix set up with my package but don’t have the email to register it won’t allow me to sign in can I have some help
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Sarah Hammond
(@SarahHa74853627) reported
3 weeks of nonstop awful service from @virginmedia with continuous service outages. Even when you finally are allowed to speak to a human there is nothing they can do to help. And no other internet where we live - outrageous. How am I meant to work?!
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Kevin Orchard
(@kevorchard) reported
@virginmedia how can I speak to a human for tech support please?? Been calling for almost 2 years now. Automated s**t cuts me off and sends me to the app. This doesn’t help me 😡
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corby
(@Ian66232919) reported
@gazswain @virginmedia Yes kid and I’m furious. I need to cancel them. I was on the back of EE or vodaphone network before. Had service everywhere and no issues. Can’t even send a what’s app message now half the time. It’s shockingly bad. Thing we used to accept 10 years ago
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Thowfeeq
(@Thowfee67885830) reported
@virginmedia 1) My billing is not sorted as I was told i won’t be charged and yet I was charged this month 2) With referral, I got connection over a phone where I told the code to the person, I wanted to check whether it is applied Complaint reference C-020423311
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Loraine Silcox
(@silcox_loraine) reported
@virginmedia I’m sick to death with Virgin, problems again today! lucky I don’t work from home! We’ve been customers since Cable & Wireless, Nynex over 25years and spent a fortune and every time I think it’s okay, it craps out again!
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corby
(@Ian66232919) reported
@Avillafan @virginmedia My dad has got plusnet and to be honest when ever I have had to deal with them on his behalf it’s been easy and quick. He’s also never ever had any service problems. He’s never complained to me about going off line in about 4/5 years
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kevin hobbs
(@hobsie76) reported
@virginmedia - what a joke company you are!!! Valued customer for 17 years with no discounts or complaints! Now Wi-Fi only works in one room despite being in 240mbs package - Virgin only offer a booster for additional £8 per month - joke of a company
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Ryan Sher videos
(@Ryansher255Sher) reported
@virginmedia THREE TIMES!! I have been hung up on tonight trying to get through your cancelation team, I have been on the phone for 3 hours been passed from pillar to post to every single wrong department and had nothing but rude and useless members off staff!!!