Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, City of London, London, Hackney, Southwark, Paddington, Southall, Islington, Croydon, Watford, Ealing, Hounslow, Carshalton, Addlestone and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| City of London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Hackney |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.
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Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia @mundaytom Not true. No response to complaint letter sent August and when we’ve rung “manager will call you in 3-5 days”. Been told that 3 times. Not one callback. Shambles.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/
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Have you met Harj?
(@AussieHarj) reported
from
Walthamstow, England
Virgin Media you suck! Going down as England start to choke in the run chase. Switched to BBC/ABC Radio over Sky Go 🙄
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
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Joana
(@JoanaLoGomes) reported
from
Merton, England
Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!
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Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
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Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
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Sema Kaya Ocakoglu
(@Semykaya) reported
from
Merton, England
@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
@virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Palmer
(@ryanpalmer10) reported
@Megjay_ @virginmedia Suck so bad. Didn’t realize it was like Pandora’s box setting up WiFi 😠
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Hannah
(@HannahJMFarmer) reported
@virginmedia have tried to contact you over the phone for days to cancel my contract and no one has been able to answer at all. How do I go about sorting this out? Your customer service is beyond awful.
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MBrayshaw
(@Brayshawmpj) reported
@virginmedia can you pls explain why my bill has increased iv tried live support and chat I need someone to explain what has happened
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Ray
(@012_ray) reported
@virginmedia had my install completed yesterday My router had to be moved now I don’t have WiFi signal in my kitchen or the loft technician advised me to request the home Booster kit via the app. Which it won’t let me please could you help also I have one tv box not active
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Chrisrdtemple
(@chrisrdtemple) reported
@virginmedia Yes I did report it to your team and they have advised that I have no issues, I have run a broadband speed test and Im only getting 108MB, this isn't good, plus you have no boosters in stock (which again does not look good on your side), please help me!!
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Ran Young
(@Ran1ry) reported
@bevbaby123 @virginmedia I had the same problem it's so annoying when you are trying to do the right thing for your children
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Kiera Fyles
(@kiera77uk) reported
@virginmedia No, your Customer Service Team are NOT there to help! I have been trying to contact them for a week to say I want to end my contract & run next month, but the phone lines have an automated msg saying you are too busy! So, to clarify, I WANT TO END MY CONTRACT ON 3/3/21.
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Phil Wane
(@philwane) reported
Just had a fake support call from #virginmedia from someone trying to get me to give them remote access to my computer. Maybe coincidence but had something done by Virgin Media recently. Someone leaking customer details? #cybercrime #fraud Audio to follow...
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Kirk Hunter
(@kirkhunter) reported
@Virgin @virginmedia My wife made an order on Monday for a new phone contract, has not had the phone, has been passed around customer service, and has not had call backs as promised. Oh, and we’ve been charged. She’s a new customer. Can someone help eradicate this terrible start?
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Ian Braggins
(@IanBraggins) reported
@virginmedia What a joke been trying for weeks. Ring 150 and the automated system hangs up. Got through this morning spoke to two people then put through to moving section and waiting for over an hour then phone went dead. So will now cancel DD and you can make arrangements to pick up equip