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Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Willesden, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Newham, Enfield Town, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Islington, Paddington, and Walton-on-Thames.

CityProblem TypeReport Time
London Wi-fi 9 minutes ago
City of Westminster Internet 1 hour ago
City of Westminster Internet 2 hours ago
City of Westminster Wi-fi 2 hours ago
Newham Internet 6 hours ago
London TV 6 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • HowarthCharles
    Charles Howarth (@HowarthCharles) reported from Hackney, England

    @jonwensley @virginmedia Just wait until you try to cancel!

  • JeffSalmon
    Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.

  • jim_dawes
    James Dawes (@jim_dawes) reported from London, England

    @virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.

  • Purp_Amethyst
    Sumaya (@Purp_Amethyst) reported from Camden Town, England

    @virginmedia you guys are awful man!! I pay £34 for broadband and can’t even do basic tasks on my computer. I can’t wait to leave you bastards.

  • SarahJoLindsay
    Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • SarahJoLindsay
    Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

  • alanburkittgray
    Alan Burkitt-Gray (@alanburkittgray) reported from London, England

    I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?

  • AdrianLiard
    Ade Liard (@AdrianLiard) reported from Bromley, England

    @virginmedia Apart from a pre-recorded message..Any updates on repairs on BR6 0AE..Outage running to about 3hrs!!

  • JeffSalmon
    Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont

  • CPH83
    Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap

  • SarahJoLindsay
    Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • eloisarod
    Eloisa Rodrigues (@eloisarod) reported from Tottenham, England

    @virginmedia There seem to never be a problem, and yet everyday the internet drops out…

  • AdamJT99
    Adam Thomas (@AdamJT99) reported from Bromley, England

    @virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.

  • Eyebee
    Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia This hasn’t cured the issue of sudden connection drops from all devices using Wi-Fi

  • AdrianLiard
    Ade Liard (@AdrianLiard) reported from Bromley, England

    Dear @virginmedia how many incompetent people (now on my 10th call in 2 weeks) before one of your staff get it right..No sooner had my tv, bb etc working then someone in your movers dept disconnects my service.

  • MurrayAlanLee
    DREAMVIEW ESTATES (@MurrayAlanLee) reported from Bushey Heath, England

    @virginmedia I would have assumed that would have put a larger team on it if it’s an area issue

  • Eyebee
    Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia Ethernet is fine. It’s when I contact my tablets and phones that it continually drops out. Hub3, whilst having poor range, had a solid connection.

  • derekxgl
    Derek (@derekxgl) reported from Kingston upon Thames, England

    @virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.

  • afcvicki
    Vics. 💙 (@afcvicki) reported from Hackney, England

    @virginmedia hey. I’m having problems with my tv. Your status says it will be fixed by 20th December. That’s not good enough. It’s Leeds v Arsenal today and I need to watch it. Any updates? London N4

  • SarahJoLindsay
    Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • FordLainey
    Elaine Ford (@FordLainey) reported

    @virginmedia Unbelievable - just spoke to someone else on technical team who again told me that couldn’t help and the password change should of fixed. Now waiting for 24 hours for a tech person to help ???? How is this acceptable

  • FordLainey
    Elaine Ford (@FordLainey) reported

    @virginmedia Yes but not without this other weird things popping up about authenticating devices ? Separate issue they don’t understand either ! Don’t understand why you make us speak to a tech person who can’t help.

  • Nicola_Askham
    Nicola Askham #TheDataGovernanceCoach (@Nicola_Askham) reported

    @virginmedia who should I contact to cancel my Dad's contract with you? He has moved into a care home - you have a power of attorney on record for me

  • CarpeGalactica
    Carpe Galactica (@CarpeGalactica) reported

    @virginmedia Now I'm on the phone to someone in the disconnections team who can't offer me what I was just offered, so instead I'm just going to cancel. Goodbye @virginmedia, tired of being messed around

  • LindopSmart
    Accident Repair WXM (@LindopSmart) reported

    @rhij7xx @wrexham @virginmedia Will be no redress for non service as well. Pretty poor all round really moving the repair completion date all the time & being fully transparent of the issue

  • CarpeGalactica
    Carpe Galactica (@CarpeGalactica) reported

    @virginmedia Yet another two hang-ups today. I was literally just offered a renewal that was acceptable to me, then 5 minutes of silence before being disconnected. Then, I immediately call back, and I couldn't even get through authentication before being disconnected.

  • floellaella
    Kim Moore: #FindMeAHome:NOW!PLEASE (@floellaella) reported

    @virginmedia You are by far the worst organisation Ive ever had to deal with. I've been fighting to get money back you owe me for 3 months. Im sick, disabled and genuinely too ill to keep fighting. But you are a BAD COMPANY and I shall make sure I tell everyone I can.

  • awilliamsonuk
    Ashley Williamson (@awilliamsonuk) reported

    @virginmedia When trying it yesterday, during the outage, the checker failed after entering details. Do you not have a general outage map available? There's no issues currently, but two drops in the same day for lengthy periods is concerning for a fibre line.

  • elaineocdonnell
    Elaine O'Donnell (@elaineocdonnell) reported

    @virginmedia internet has been down since 9pm last night in SE12. No update through service status on when it will be resolved. Please can you update asap? Trying to work from home tethering through phone

  • straubarry
    Baz (@straubarry) reported

    @virginmedia Hi, my TV went down first and now the hub. The lights are flashing green