Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Hackney, London, Croydon, Southall, Beckenham, Enfield Town, Merton, Waltham Forest, City of Westminster, Paddington, Southwark, Newham, Stratford and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
||
| Hackney |
Wi-fi | |
| London |
TV | |
| Croydon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
@TomW83mcfc @singinghands @virginmedia It’s bigger than that... main internet cable for SW London was severed on Thursday.... outage affecting thousands, will take days
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Biancaaa 💕
(@Biancaaa89) reported
from
Kingston upon Thames, England
@jamesburns1990 @virginmedia Ridiculous isn’t it. Service seems to have rebooted now thank god
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia Just want the service m paying for it’s been going on to long.... East London
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Gary
(@PilotBoyGD) reported
from
Merton, England
@alexodam @virginmedia I'm in Raynes Park... Fix estimate now Monday morning at 9. Three days without broadband man. And I thought no nut November would be hard.
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Sarah McKenna-Ayres
(@tigerbeanmedia) reported
from
Richmond, England
Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house! #nightmare
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Jon Gardner
(@JonGardner_gb) reported
from
Richmond, England
@harerik @virginmedia They sell a business class service to businesses, schools and all manor of other organisations. They should be able in emergency to reroute traffic around a problem like this in minutes or hours, max..... #virginmediadown
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Billy Martin
(@thistle5460) reported
from
Richmond, England
@jonslinn @virginmedia That’s what a decent red costs down t’pub I’ve had to purchase thirty two since Thursday to cope
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Paul Barnett
(@PBCFC) reported
from
Richmond, England
@thistle5460 @virginmedia WTF is soccer.
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
@hamptonbaglady @munirawilson @HamptonPN @VirginMediaCorp @virginmedia @Ofcom @UKLabour Which wouldn’t have stopped the outage of course
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Christian Furr
(@Pientello) reported
from
Richmond, England
@smittyonline @virginmedia Virgin Media has been down in Richmond upon Thames since 9am Thursday 19th December. Over 2 days now at the busiest and most needed time of year. No Internet, phone, TV or customer service information. Shocking
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Tony Mills
(@tonystwit) reported
from
Kingston upon Thames, England
@telnetport25com @EdwardJDavey @virginmedia Ed likes to campaign for populist issues with no success, so don’t hold your breath. Virgin media is his current target after failing with his SWR campaign. South of the Borough lost faith in him!
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
@singinghands @virginmedia Agree!!!! I know that a third party is responsible but they should own the problem and care for us customers
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Gavin Poole
(@GavinJPoole) reported
from
Merton, England
@virginmedia Ok, thanks, we had service this am but when the portal@shows three greens and a good device it should be updated to at least amber.
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Sarah Cox
(@SarahCo85095085) reported
from
Richmond, England
I cannot believe we are still without a service @virginmedia in SW London. Please give us a sensible update - it is the least that can be expected after 3DAYS of no service. It is an utter disgrace. Already looking for a new provider #virginmediadown @Ofcom
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John Steele
(@Chilly_in_the) reported
from
Merton, England
So now two full days of no internet or Tv. Seems some muppet put a digger through the fibre to local hub. It’s amazing how much we’ve come to rely on it for al sorts of things. Banking probably being the most useful. Anyway crack on & fix it @virginmedia I’ve got bills to pay.
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Rus Andreea Emilia
(@AradDeea) reported
from
Merton, England
@virginmedia I can’t believe it takes so much time to fix these issues, it’s been 3 days and now I got an email that it will only be fixed on Monday, this is outrageous. Such an awful company, you have no respect for your customers!!! Shame on you
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@janeillustrates @bristolboudicca @VirginMediaCorp @virginmedia @Ofcom If she receives any care support, the agency ought to be checking up on her more regularly. That doesn't help with the isolation of no TV though.
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Sarah McKenna-Ayres
(@tigerbeanmedia) reported
from
Richmond, England
Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house for days!😂😂#nightmare #firstworldproblems
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Bev Fitzsimons
(@fitzy45) reported
from
Merton, England
After 4 days without broadband, TV and phone what is particularly vexing is the ‘no known problems’ message on the @virginmedia website. The communications about what has been going on has been shocking
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Jon Gardner
(@JonGardner_gb) reported
from
Richmond, England
@____________jkg @harerik @virginmedia You have a backup hub that you can route traffic too if one is down. In a business environment this is standard practice. If Virgin want to just be a home TV provider, fine. But if they want to sell services to schools, other public services and business things need to change.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Irene
(@iluvglitter) reported
@virginmedia Got it but been waiting on a reply for 1 hour 40 min not a good service to be waiting that long?
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Andy Farrell
(@APFaz) reported
@virginmedia Still one you managed to make during a nation lock down though isn't it which believe it or not is why your customers have had the misfortune of using you more than ever.
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Kevin Burgin
(@KevinBurgin5) reported
@virginmedia I have done the diagnostic check several times and have accessed your web page all comes back with no problems, I have even tried it with the flashing green WiFi on the router but obviously because I can't access the internet the diagnostic fails, so what's the next step ?.
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wolverine
(@wolverine_tech) reported
@smudger2005 @virginmedia I used the Eero mesh to solve my wifi issues; best to have the router in modem mode - but then you loose their support. upto you? as their support is rubbish, then again my network has never been better!
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simon p durston
(@simon98760) reported
@virginmedia having problems logging on to virgin mobile can anyone help? Not a good start after renewing my contract...
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chris
(@christhedec) reported
@virginmedia I’m losing patience with you! I’ve had WiFi issues for months now. I can’t get through on the phone, the last time I was on hold for 1hr40mins! I’m out of contract and am looking for a fast reliable service. If you can’t help I’m off!
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Mrs Ranting
(@mrsranting) reported
@virginmedia 1hr 20 mins on hold & no answer... we just want the service we pay for. Please get someone to respond.
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AdaM BcFc 93
(@AdaM_BcFc_93) reported
@PFhunting @virginmedia Good luck with that. 7 months down the line I am looking to take legal action. I cant talk about an account I don't have yet am being billed and now a debt recovery agency are asking for Virgin Media's money!!
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AdaM BcFc 93
(@AdaM_BcFc_93) reported
@virginmedia AGAIN TOLD OVER THE TEXT SERVICE I CANT TAKL ABOU THE ACCOUNT!!!!!!!!!!! I DO NOT HAVE AN ACCOUNT TO USE THE SERVICES!!! YOU'RE ALLOWING AN OLD ACCOUNT TO AMOUNT TO DEBT AND THERE IS NOTHING I CAN DO!!!!!!!!! VILE SERVICE
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Andrew Furness
(@AndyDFurness) reported
@virginmedia My internet works, but I can’t access my employers website still. My post is on the forum and the moderator tells me I’m not the only one with the issue. There is a fault with Virgin’s DNS name resolved affecting Teesside, Wearside and Tyneside. I’d be grateful if it was resolved