Virgin Media Outage Report in Willesden, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 03: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Hounslow, Enfield Town, Southall, Hackney, Southwark, City of London, Croydon, City of Westminster, Tower Hamlets, Ealing, Paddington, Richmond and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Phone | |
| London |
Internet | |
| Hounslow |
Internet | |
| Enfield Town |
Phone | |
| Southall |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia
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Beth
(@bethcanadian) reported
from
Lambeth, England
@virginmedia I came home to it working so whatever you did to fix it, thank you!
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown
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Andrew Wood
(@andrewlwood) reported
from
Hounslow, England
@virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesn’t work and hasn’t since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.
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Dukè 🇩🇪🇱🇰
(@itsstheasianone) reported
from
Harrow Weald, England
anyone else’s virgin media down?
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SA Punk
(@michaelsamuels4) reported
from
Hackney, England
@virginmedia I have no phone signal so no WiFi. Webchat not working. Any suggestions?
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Muloongo Muchelemba
(@muloongo) reported
from
Kensington, England
@virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia
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Lusitano71
(@Lisboadolphin71) reported
from
Camden Town, England
@virginmedia no services for all 5 days now! Your customer care is appalling! And, apparently, nothing is wrong, according to your website. Bad!!
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Cate McLaurin
(@madebycatem) reported
from
Camden Town, England
Hello @virginmedia I get that things break sometimes. Do you think there’s a way you cld keep customers informed about how long it might take to fix it? I’ve tried your status page which tells me both that there’s no issue in our area and also that there is an issue . .
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@rachel_uk_ @virginmedia Feel your frustration. 2 promised callbacks never happened,web complaint form doesn’t work. No email address for complaints. Sent letter of complaint 28/09z No response despite website saying I’d get one within 48 hours. Virgin do not care about customers.
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia Even this link isn't working. Takes me straight to auto bot/live chat messaging service and there is no one actually responding.
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia Even this link isn't working. Takes me to the auto bot/live chat messaging service which has no use at all as no one is actually responding.
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Adam H-Matthews
(@AdamHMatthews) reported
from
Camberwell, England
@virginmedia How does £8.40 a day cover 2 people unable to work for a full day? Still no contact from Virgin engineer or any comment on what the issue is? The time to fix the issue just keeps getting later.
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.
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Bhaven Dusara
(@Fatty_Koo91) reported
from
Harrow Weald, England
How can it be called Virgin Media when it goes down so much??? #VirginMediaDown
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sinauth
(@sinauth) reported
@virginmedia wheres the ******* internet you monkeys. Complete outage today
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Sallyann LDee
(@LawsonSallyann) reported
@virginmedia Phone and broadband. Had the easy connect service but there was no working socket in the house. Engineer came out. Fixed socket. Hub installed. House is big. Three floors. Six bedrooms. Socket at front of house. Coverage in 3 rooms of our 13 rooms. ..
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Ethann
(@OfficialBznkzy) reported
@Bostonian7119 @virginmedia Mines down too
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Susan Love
(@SusanLove2314) reported
@virginmedia @virginhelp I have had no update had to walk to daughters again so I could do my work it's not good enough I have mobility problems , I will be changing providers wheb my contract runs out
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Mags
(@mags_louise) reported
@virginmedia Nothing just got told to go to help pages, which are no help. So, explained again what the issue is and now we are just being ignored.
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Sallyann LDee
(@LawsonSallyann) reported
@virginmedia @Ofcom new customer broadband&phone. No coverage. Calling every day for extender Pods.Told they were ordered. Now told they weren’t. Call back promised in an hr 2 days ago. Nothing. Had to spend >£30 on extra phone data. 0345 454111 complaints line is dead. #FFS
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The Garbage
(@the_garbage) reported
@virginmedia internet down in B75, checked status and it says you’re doing scheduled work from 0900 to 1500, we weren’t told about this and totally not acceptable with people working from home!
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Mags
(@mags_louise) reported
@virginmedia Still having problem, can't upgrade no one will help via phone, tried forum, help pages and nothing. Have no app and even tho it says on box that TV360 upgrade will happen automatilly after 5 days were on day 9 and nothing. Completely fed up now. Can you help??
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Nick Brown
(@Nick_A_Brown) reported
Can't decide if @virginmedia are callous or just stupid. My father died suddenly in May leaving my disabled mother with his account to deal with. She rec'd a new contract - all okay. Today she gets a bill stating she owes £399 and it doesn't reflect her new contract at all.
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Sallyann LDee
(@LawsonSallyann) reported
@virginmedia 3/ trying to call to make a complaint. 0345 454 111 ‘Help’ line is dead. I’ve already had to buy over £30 extra data for phones because there is no coverage and signal sometimes goes to nothing. We all work from home. Please help urgently. This is taking sooooo much time