Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 03/21/2026 22:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Borehamwood, Wembley, Paddington, Ashford, Hackney, London, Camden Town, Hammersmith, Croydon, Poplar, City of London, Greenford, Harringay, Hounslow and Uxbridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomBorehamwood Wi-fi
United KingdomWembley Wi-fi
United KingdomPaddington Internet
United KingdomAshford Wi-fi
United KingdomHackney Total Blackout
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • CharlieBaden1 Charlie Baden (@CharlieBaden1) reported from Wandsworth, England

    @virginmedia Your WiFi service has been down for 5 hours any update

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @virginmedia I need a new hub (which must already have been known) You have no next day delivery so this won’t come until Monday. Extremely poor service #virginmedia

  • CarysBarton Carys Barton (@CarysBarton) reported from Camden Town, England

    @BeckyHyland3 @virginmedia I’ve had so many problems they overcharged me £600 and won’t refund !

  • BonjourAnt Antoni Luke Kijewski (@BonjourAnt) reported from Croydon, England

    @virginmedia It’s a solid white light with no other lights but my phone, iPad, alexa, or my missus phone won’t connect to the WiFi says no internet... and yes I checked via your website I signed in to check the service status

  • glenwil glen william pratt (@glenwil) reported from Poplar, England

    @virginmedia You seem to miss all the points - I’m still the one pursuing all of this - there’s is no attempt to reach out from virgin media at all. Truly crap customer service

  • AlexanderRyll Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England

    @virginmedia your broadband service is down again in SW13 tired of arguing with your Indian call centres who never see any network problems and ask me to turn off and turn on my router! Seriously that does nothing, loose the script!

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    @virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience

  • Luke_major Luke Major (@Luke_major) reported from Richmond, England

    Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10

  • racj25 Ryan Curtis-Johnson (@racj25) reported from Camden Town, England

    @virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone

  • IanGManning Cllr Ian Manning #FBPE 🔶 🔶 🔶 (@IanGManning) reported from Poplar, England

    @KrossPunk @virginmedia Yeah, I'll do that as soon as they've had their month. Really serious for me as I need internet to support constituents. I've messaged @Moneybox as well, clearly an issue affecting multiple people!

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @jodirilot @virginmedia Also issues in TW15 tried have old 2.0 hub which I’ve tried resetting but no luck so far. No WiFi at all since 5pm

  • themib Martin Bentley (@themib) reported from London, England

    Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).

  • philxdaoust Phil Daoust (@philxdaoust) reported from Lambeth, England

    Crappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever

  • kazfla Karl F (@kazfla) reported from Southall, England

    @virginmedia thanks virgin media for a wasting 5 hours of my day waiting for an engineer after I reported a fault with my landline on Sunday. Turns out it was a problem with your cabinet so the engineer didn't need to check my property.

  • Vinnyd82 Vinny Davidson (@Vinnyd82) reported from Kingston upon Thames, England

    @virginmedia The issue is with the virgin go app on my mobile. Channels such as BT sport are not showing....

  • lifeofbry Bryan Scott (@lifeofbry) reported from Lambeth, England

    @SonosSupport I’ve only noticed it today, I’ve had the same set up for 3 years and then just stopped. Doesn’t seem to be an issue with any other devices. No extenders as I live in a tiny flat and my speakers are all less than 5m from the router - my router is a Virgin Media hub 3.0 - ta

  • andburd Andrew Burdett (@andburd) reported from Camden Town, England

    @virginmedia To be clear: the only issue *is* the absence of emergency phone line. This was my first experience of Virgin Media as I am new customer.

  • chrishallrides Chris Hall (@chrishallrides) reported from Hackney, England

    @virginmedia quite a bit of a laughing stock from how bad their service has been today. I’ve had no internet for a week now and I know it’s a minor problem but it’s becomes a pretty major one when you work at home a fair amount.

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @virginmedia @SnowballDj Same issue and rebooting the hub makes no difference. Beyond frustrated with your service (or lack of it) now

  • glenwil glen william pratt (@glenwil) reported from Poplar, England

    @virginmedia What a load of rubbish - again it is me who is left to resolve / investigate the resolution that you likely won’t understand or resolve.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Mistyff999 phoebe 🕷 (@Mistyff999) reported

    @AinsleyWx @virginmedia My problem is minor compared to yours! But when they contact me to tell me my bill is going up, but I haven't been a customer for 2 months so cannot contact through normal channels to complain, it's really annoying. If I don't pursue it they'll keep making the same errors.

  • jakedelgiudice3 Jake👻 (@jakedelgiudice3) reported

    I’ve never dealt with anything as shitty (customer service wise) than @virginmedia

  • _hayzey_ _hayzey_ (@_hayzey_) reported

    @TomoTheTechie @jukeyz buy a nighthawk and in settings there is an option to change it to a dynamic ip then meaning the ip changes constant and also a option to enable a vpn on the router itself im on virginmedia myself and since doing that i have not had any issues with being booted offline

  • MeganWatkins6 Megan Watkins (@MeganWatkins6) reported

    @virginmedia deeply unhappy at your £4.50 price hike on my package. Already paying over the odds. At a time like this too. Will be looking into leaving so that's another customer lost.

  • Ayegardening Aye and Susan (@Ayegardening) reported

    @virginmedia We specifically asked customer services for two virgin sockets to be checked and for a reconnect to one of the sockets. The engineer Sam turned up and admitted he was inexperienced with this and hadn’t been allocated enough time. We are homeschooling 4 of our 5 children.

  • SupFamPuddi Jo/Sup Fam (@SupFamPuddi) reported

    @kumaran_rajesh @virginmedia As I advised another person earlier: if you're running wireless on the hub(in router mode), swap it to modem mode and use a third party router. Assuming speed/connectivity is good when hardwired, usually this solves the trashy WIFI issues.

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.

  • ledt_liebenberg Louise Liebenberg (@ledt_liebenberg) reported

    And when you call customer services, nobody replies; there is only an automated message before you’re cut off. This is so frustrating. I switched to #virginmedia on the recommendation of a friend who is a long-standing customer of yours, but in all honesty I wish I hadn’t.

  • SupFamPuddi Jo/Sup Fam (@SupFamPuddi) reported

    @kumaran_rajesh @virginmedia If the connection is bad in general, my advice of modem mode won't matter. That's when you need to dive further. TBB graphs, check power levels/post and pre RS errors, etc.

  • JadeDonovan1 Jade Donovan (@JadeDonovan1) reported

    @virginmedia why is it my broadband is going up but my bf and mothers that are in the same area reference aren’t?? Brilliant for a single mum who’s monthly bill is already more then theirs. Not like I can cancel my account like you suggested because I’m homeschooling #nothappy