Virgin Media Outage Report in Willesden, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Croydon, Newham, City of Westminster, Richmond, Wembley, Southwark, Harringay, City of London, Poplar, Kingston upon Thames, Streatham, Enfield Town and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Croydon |
Wi-fi | |
| London |
Total Blackout | |
| Newham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
-
Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia out the number that we had been calling from the start and so after all that we were back to square 1 explained our issue once again for the third time. the new woman who answered was very blunt but she did move our delivery date to an earlier time which is all we wanted
-
Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia twice. without us knowing he made us another account with virgin for the WRONG address which has now caused them to have their wifi cancelled due to his mistake! he then told us to call a specific number to get through to someone who will in fact help us but he ended up reading-
-
Gary Brian Smith
(@MrGarySmith) reported
from
City of London, England
F**king typical! I’ve trying to get a @virginmedia engineer to come and fix our limited BB for weeks and an engineer turns up to fix our phone lines... which we didn’t even ask for. But he found a fault! At the virgin end... which doesn’t surprise me one bit. #useless #fuckwits
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
-
Cheryl Ewan
(@cheryl_peril) reported
from
Bromley, England
@richsnelling It doesn’t help that our Virgin Media is out of action. Long story and not their fault.
-
Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
-
Lauren © 💅🏼
(@Laurencrabs) reported
from
Barnet, England
@virginmedia Thanks for your reply, I got through in the end. Was calling regarding poor WiFi coverage in my flat, and the more pressing matter of our internet being down for over 24 hours - engineer booked for Friday but not an ideal experience so far with this broadband!
-
mrsbobie
(@lynners2) reported
from
Camden Town, England
@Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre
-
Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I cannot get back to 'my shows' on box 1 having tried to connect to box 2 which l no longer wish to connect with and I can't get out of it, please help
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
-
Sharron O'Connell
(@heysharron) reported
from
Hackney, England
@virginmedia i am your customer want to leave cause shit service tweet back #shit poor don’t care leave you hanging 😩
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
-
Leigh Van Bryan
(@LeighBryan) reported
from
Camden Town, England
@KadeKinase Ooh @virginmedia are the worst! I got the same email for watching a YouTube video
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
-
Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia we’re uni students who need wifi to do our work, when we called the first person completely disregarded our complaint as when we finished explaining our issue he told us he was putting us on hold when in fact he transferred us to a new person. Then vin / victor spent 45 mins on..
-
Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dougie
(@banana01uk) reported
virgin media appalling customer service, waiting to get to speak to advisor 1hour 15 minutes. Used landline to avoid call charges and phone just about out of charge. #callcentre
-
Chris Dixon
(@ChrisDixon77) reported
@virginmedia Why can I not receive any productive help with my intermittent wifi signal. After 4 calls to you and 3 different solutions given by you, including me forking out over £30 of my money to fix an issue with your equipment, it’s still not working? #poorservice
-
theshanellebanton
(@shanellebantonx) reported
A whole hour on hold for one of your incapable customer service teams to hang up? @virginmedia this is the most disgraceful customer service I have experienced in my life!
-
Jason Manninjg
(@JasonManninjg) reported
@virginmedia I wouldn’t consider a week a reasonable time to contact you to discuss this. But like with my outstanding complaint it seems next to impossible to speak to anyone at Virgin. I’m going to have to contact the industry regulator.
-
Ashleigh McCann
(@Ashleig73779007) reported
@virginmedia I have no phone service, only WiFi,i am unable to call customer services rn. My phone has had intermittent service or no service for almost 4 months, I have called several times and still have had no assistance, please can you put me in touch with someone who can?
-
smilerlovie
(@smilerlovie) reported
@virginmedia i need an engineer sent out. My TV box stopped working got another box sent to me and even that is doing the same thing. Can't find the answer anywhere on how to fix it so I think an engineer is needed.
-
Grace
(@gjepps) reported
@virginmedia @virginmedia I cancelled my broadband last month but you’ve sent me a bill for Feb-March... I’d like my final bill please! What is going on with your non-existent customer service?
-
Sun Gardening
(@Sun_Gardening) reported
Can't stress this enough. Never go with @virginmedia. Appalling company. Just look at #virginmediadown to see how bad they are. Ruining people's livelihoods during lockdown. Warn everybody!!
-
Charlotte Bruce
(@char_bruce) reported
Never had such appalling customer services than that of @virginmedia I have been waiting all afternoon for a call (as they said they would call back instantly to sort out our issues - after spending 2 1/2 hours on hold in the first place) to not have the decency to call back
-
Julie Giles
(@julgil) reported
@virginmedia Hours on phone. No answer. Need to cancel services!!