Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hampstead, Uxbridge, London, Hackney, Croydon, City of London, Hammersmith, Islington, Surbiton, Hayes, Waltham Forest, Southwark, Walton-on-Thames, Enfield Town and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
Total Blackout | |
| Uxbridge |
Wi-fi | |
| London |
Internet | |
| Hackney |
||
| Croydon |
Internet | |
| City of London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?
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Paul Berry
(@bazelrock) reported
from
Tottenham, England
@sainsburys Update, it might be @virginmedia with the problem.
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Sarah Leveridge
(@sarahleveridge) reported
from
Rickmansworth, England
@virginmedia no internet again any issues in Rickmansworth?
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it overdemand or infustructure issues networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision
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ian
(@IanBorrett) reported
from
Lambeth, England
5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it over demand or infrastructure issues, networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision?
-
Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it over demand for infrastructure issues networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision?
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Done a service rest of area, say no. My router diagnostic says there is a problem.
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Alex
(@alext87uk) reported
from
Watford, England
@virginmedia is there an issue with WiFi ? Currently have none in Wd18 area
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ian
(@IanBorrett) reported
from
Lambeth, England
Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it overdemand or infustructure issues?
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia slow internet in NW9 - please help!
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Yes I have this app, have scanned. Sometimes coverage is bad.
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Ricardo Motti
(@RMotti) reported
from
Richmond, England
@virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Calum Gregson
(@CalumG02) reported
@virginmedia wifi is down for the second day in a row?? Haven’t told us anything?? Wtf is going on?
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Chris Scott
(@christtocs) reported
@virginmedia your website is awful, not been able to make a payment for the last two days?
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Free Palestine 🇵🇸
(@Ricko7_) reported
@virginmedia Can I say how appalling your customer service was too? On the phone 4 times because you kept cutting us off and then eventually when you did answer we were so angry that we didn’t let the woman on the phone offer us anything to combat our frustrations.
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Smita Bavisi
(@to_smita) reported
@virginmedia no status update in W5 area broadband down since 11 pm yesterday and it’s still down. Even more difficult when we are all WFH online school homework And there’s absolutely no fixed timeline given … what’s happening? Pathetic that it’s taking so long
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Kate Smith
(@KatePinkSmith) reported
@SamHay @virginmedia Last time I called it cost me £40 using the 0345 number! So there’s no way of contacting for free for real support.
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Jan
(@Janrd35723880) reported
@virginmedia I won’t be doing this John! I cannot wait another 40 minutes on your phone line to sort this out!! It’s not my error! My contract is 3 days old!! Absolutely disgraceful, please tell me how I cancel this contract!!
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Graham Adamson
(@Graham6161) reported
@virginmedia Prices going up again. The service is not good enough for what you charge. I am waiting for disconnections to answer the phone now.
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Nomadabroad
(@nomadabroad) reported
@virginmedia 1 hour and counting still waiting on the line…is this what you call customer service?
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Nomadabroad
(@nomadabroad) reported
@virginmedia after waiting for 1.5 hours on the line, the call line dropped…USELESS customer service team, USELESS wifi with UNRELIABLE speed. You should win the Nobel Prize for WORST customer service of the decade. i am done dealing with your uselessness
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Amber Hartley
(@ahxrt) reported
@virginmedia @chattyshaz1 Know the feeling, been trying to get through for 2 hours, they keep cutting me off and funnily enough ignored all my tweets to them. How can they justify increasing their customers bills when their customer service is none existent