Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 12/03/2025 01:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Newham, Hammersmith, London, Wembley, Hackney, Waltham Forest, Southwark, Croydon, Ealing, Southall, Watford, Richmond, City of London, Paddington and Barnet.

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City Problem Type Report Time
United KingdomNewham Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • dmxcrew dmxcrew (@dmxcrew) reported from Islington, England

    @virginmedia I'm trying to canx TV service and see what deal you can offer a long term customer for broadband/phone line. Told no offers available, tx to someone else who could not find my account no who then gave me a duff no to call. I just wish to canx the whole lot now pls

  • jjrob1312 Jenny (@jjrob1312) reported from Bromley, England

    @virginmedia so disgusted with the service I’ve received . Trying to sort out a trade up since November 11th, I’ve spent over 2.5 hours on the phone with no one able to help and you are ignoring my written complaint. Awful.

  • sallyhhk SallyH (@sallyhhk) reported from Islington, England

    @virginmedia But the service page is saying there isn’t an issue - so how does that help?

  • poundland_thor Chris sweet (@poundland_thor) reported from Richmond, England

    @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.

  • soguerinet Sophie GUERINET (@soguerinet) reported from Ealing, England

    @virginmedia No it is straight from the smart TV but we ruled out that the problem is lnly when on Virgin broadband not on G4 or any other broadband when at friends for instance. Please help

  • MisterBoote Neil Boote (@MisterBoote) reported from Ealing, England

    Virgin media clearly has monopoly / dominant position in hi speed cable provision of bdband. It's unhealthy & deleterious to consumers & UK productivity given consistently poor service. UK needs "world beating" broadband NOT 2nd rate + anti competitive @ofcomCH @UKLabour @RupaHuq

  • soguerinet Sophie GUERINET (@soguerinet) reported from Ealing, England

    @virginmedia We already called several time and they always start saying there is no problem and we spent hours on the phone with virgin team and nothing is solved

  • josethepotter Jose Carvalho (@josethepotter) reported from Hammersmith, England

    ITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson

  • tony1945 Tony Crean (@tony1945) reported from Richmond, England

    @NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...

  • cjcunners Carol Cunliffe (@cjcunners) reported from Bromley, England

    What a joke no Internet since yesterday afternoon . I have two people trying to earn a living .This morning at 6 still telling me no issue in my area. Come on please @virginmedia

  • LGuard123 S Dyett Gicquel (@LGuard123) reported from Hackney, England

    @virginmedia So much for assistance? I talked to you to get help returning equipment for 2 months & you assured me I won't be billed due to your incompetence! I have just been billed. Sort out picking up your equipment!

  • LGuard123 S Dyett Gicquel (@LGuard123) reported from Islington, England

    @virginmedia Brilliant & I appreciate your help

  • subhajitb Subhajit Banerjee (@subhajitb) reported from Ealing, England

    @virginmedia hi no internet all day because you did essential work. What’s the eta for fix? Service status page unhelpfully says no issues at postcode

  • BaldockPatricia Patricia Baldock (@BaldockPatricia) reported from Lambeth, England

    @virginmedia oh and further to my last tweet quite a few of us in the block have had enough now so don't be surprised if we leave and go to someone where we do actually get a service and probably for less money

  • k_veves Konstantinos Veves (@k_veves) reported from Ealing, England

    @virginmedia The same stupidity again.. Your status page. Like it is my job to check why AGAIN, your b...t services do not work. I will not tolerate another 2021 with your unacceptable service guys. We haven't started the year well.

  • cjcunners Carol Cunliffe (@cjcunners) reported from Bromley, England

    @virginmedia Yes my husband was trying to report it first thing when it was still not working . It keept saying no issue . Eventually accepted there was a issue . Estimated time 3pm .

  • t3xuga 𝒯𝑒𝓍𝓊𝑔𝒶 (@t3xuga) reported from London, England

    @virginmedia with the new price increase it states with don't need to pay any cancellation fees. My contract ends on the Summer, if I were to cancel do I need to pay the remaining months?

  • realdealpod therealdealpodcast (@realdealpod) reported from Lambeth, England

    @virginmedia WiFi not working most of today. I’ve done all the router resets, turned things off and on, app not working to report the issue. When will this be rectified?

  • josethepotter Jose Carvalho (@josethepotter) reported from Hammersmith, England

    Extremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GraemePuttock Graeme Puttock (@GraemePuttock) reported

    @virginmedia But my OP tweet was about the volume of the hold muzak on your customer service line, which (in case you've never had occasion to call it) is louder than a thousand harrier jump jets all taking off at once. I may be exaggerating slightly but you get my point.

  • GabrielaLungu Gabriela Lungu (@GabrielaLungu) reported from Kensington, England

    @virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.

  • ShanefulShane Shane (@ShanefulShane) reported

    Having a Virgin Media account has been, and continues to be, the worst mistake of my entire life. @virginmedia it is six months since I left UK and I'm still charged over £70 a month for phone, TV etc, none of which I use. No option on website to downgrade. Tantamount to theft.

  • ShanefulShane Shane (@ShanefulShane) reported

    Having a Virgin Media account continues to be the worst mistake of my entire life. @virginmedia six months since I left UK and I'm still charged over £70 a month. No option on website to downgrade. Feels like theft. Told to phone. From US!

  • BluMarTen Blu Mar Ten (@BluMarTen) reported

    @virginmedia I have about 50 fault refs from the last 18 months but i don't even bother reporting it any more, you never improve it.

  • christaIIize shay 🐺 (@christaIIize) reported

    @virginmedia is there any way I can speak to someone about my service without calling? I’m hard of hearing and can’t speak on the phone. Thanks

  • RyanHunterRadio Ryan Hunter (@RyanHunterRadio) reported

    @virginmedia Still not working. Tried contacting customer services but no luck

  • theoj1 Theo (@theoj1) reported

    @virginmedia still waiting for my engineer !!! I just think I’m being lied to !!! Maybe you think I will give up !!! Such appalling customer service !!!

  • Quantum_iPhone Rob (@Quantum_iPhone) reported

    @virginmedia Still not working.

  • Yellowman71 Yellowman71 (@Yellowman71) reported

    @virginmedia and again, no internet. For a service provider you don’t provide a lot of service. Probably 5x in the last couple of weeks - no service