Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hampstead, City of Westminster, Hackney, Newham, Croydon, Hammersmith, Southwark, Muswell Hill, Southall, Camden Town, Barnet, Mitcham, Harringay and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hampstead |
Internet | |
| City of Westminster |
Total Blackout | |
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Head ball boy
(@Richardnash12) reported
from
Bromley, England
@virginmedia my phone line still not working after the engineer fixed a fault in my area please can this be rectified immediately
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
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Courtney Lynn Murray née Hauseman
(@Courtneyxx) reported
from
Brentford, England
@virginmedia No idea? can you let us know and provide compensation for a decade of terrible service?!
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David Elliott
(@dagadave) reported
from
Enfield Lock, England
@virginmedia how long approx is it taking to get thru to customer services via telephone plse? is it still 1 hour ?
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
For a whole hour now to connect with @virginmedia customer services!!!!
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Sean Hickey
(@SeanHickeyUK) reported
from
Croydon, England
Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!
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Simpsdj 😷
(@Simpsdj) reported
from
Walthamstow, England
@yourolly @virginmedia You can cease paying as if you don’t have service they’re in breach of contract.
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Simon Young
(@YoungSimon43) reported
from
Walthamstow, England
@virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬
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Xiaqua-Shiyeon
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Mike Grimmel
(@mikegrimmel) reported
from
Hillingdon, England
@virginmedia utterly dreadful service which has been deteriorating week on week until today I have 350Mb at the speed of dial up and a TV service that just doesn’t work. Sort it out
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia
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Linda Robinson
(@rindalobinson) reported
from
Harrow Weald, England
@virginmedia Have been losing internet connection intermittently for the past 2 weeks and unable to work/homeschool consistently. Is there a known issue?
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan
(@alan38545757) reported
@virginmedia No answer as expected. I want to now terminate my contract with no fee based on happily having a service as per my contract and now not having the service due to you forcing a change on me with no answer to resolve other than you want me to apparently buy new equipment
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ismet vural
(@ismet_vural) reported
@virginmedia We are business members for a broadband package with virgin and have been experiencing such difficult times at our work place for weeks now!! We understand there can be out offs due to work but 2 weeks worth of business loss is bad. Do not join if you have thechance
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Grace
(@Grace41132347) reported
@virginmedia Our new home already had virgin wifi before, I want this issue resolved I was informed this was going to be a simple process of unplugging my old box and taking it to my new flat, if this was not the case they could have just informed us and get us a engineer out.
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Navdeep Heer
(@__Heer__) reported
@virginmedia They called me to say we need to change your date. @LutzSchueler @richardbranson . You lot just have no clue what you lot are doing . I’ve got all the recording and I’m going to be filing a big complaint. The amount of lies is unbelievable.
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Sheila Freeman
(@Skellyfree) reported
@davedawes @virginmedia Wow. That's some time! I have had it confirmed there are "Issues" in my area. Note to self: download and save documents I need to work on, so I can access them offline...😒
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darren miller
(@bittertwisted1) reported
@virginmedia after being on hold for just short of a year I finally got through regarding archived emails to be told after a lengthy conversation it would be rectified within 3 days, 3 weeks later still nothing and yet again hours on hold, please help
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kazbel
(@kazbel) reported
@virginmedia Please help. I’ve just been notified of a possible service outage on Monday when my work requires me to be online. Is it possible to have more details of potential service disruption (e.g. limits to affected area, more precise times)? Thank you.
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Carla Morson
(@CarlaMorson) reported
@virginmedia I couldn't call on 150 as my landline was down and I was unable to call the 0345 number from my mobile as it kept coming up as 'couldn't connect', i also tried the live chat but that's a robot so not a lot of good as it just told me to ring. Landline is now working.
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Gareth
(@Gareth53178094) reported
@O2 @virginmedia @ollymurs So O2 why do you ignore my DM’s to you for the poor treatment to your customers with PTSD. Really poor service
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Johnaan
(@JuanJohnaan) reported
@virginmedia I’ve now been ignored on your live chat for 2 hours, Twitter for approaching an hour and your support forums for 5 days. Can somebody please provide my home with the broadband I pay for??