Virgin Media Outage Report in Willesden, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Poplar, Hammersmith, Southwark, Stanmore, London, City of Westminster, Merton, Barnet, Hackney, Croydon, Islington, City of London, Hounslow, Greenford and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
Internet | |
| Hammersmith |
Internet | |
| Southwark |
Total Blackout | |
| Stanmore |
Total Blackout | |
| London |
Internet | |
| Stanmore |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Daniel Fellows
(@danfellows) reported
from
Camberwell, England
@virginmedia Its just a consistently bad customer experience across mobile, TV and broadband. You CSR tools are archaic and your teams aren't suffucuently trained or empowered. The Virgin way died years ago.
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Kill on The Hill
(@lighthuggers) reported
from
Barnet, England
@virginmedia Been on call and waiting for 15 minutes. Very poor
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Curly O's
(@JanineAdelman) reported
from
Barnet, England
@virginmedia This call was in response to a well documented complaint that has been going on for months and someone calls who we are unable to communicate with and yet I believe you are a communications company. The last engineer did sort some of the issues but he left full of promises..
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@orientalsue @virginmedia This is a scam . Scammers and fraudsters are targeting (by dm) the literally tens of thousands of people who complain re #virginmedia’s appalling service and unreliable broadband / tv on here each hour @virginmedia @ofcom
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Nese Ceren
(@NeseCeren) reported
from
Camden Town, England
@virginmedia Thank u 4 quick response. customer services are aware of the issues. Today I called again for compensation, as I’m spending so much money daily to use mobile & other data. I’ve been forwarded a link to register fault (that is known in postcode area) yet web says no known issues.
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Revolution & Impression Beauty Clinic
(@abeautyclinic) reported
from
Barnet, England
@virginmedia still with out broadband from Saturday 26/10/19... I really don’t understood what’s happen. Is not possible call and fix problem. I highly don’t recommend your company!!!!
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EU
(@NeilRAndrews) reported
from
Islington, England
@virginmedia no telephone service here, please advise. Central London
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@drewthescrew @richardbranson @virginmedia @Ofcom Agree. To be honest the even bigger issue is the literally thousands of people comparing about #virginmedia every hour on here to no avail.. They don’t care about customers ! @virginmedia
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @SirJayKing I’ve had no tv or broadband for days in sw5 London . Dire customer service . You might as well talk to the wall
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Nope but your call centre and engineers told me that a ‘laser part’ needs replacing in Earl’s Court square sw5. They also said 500 homes are affected. Can’t tell me when it will be fixed. Problem ongoing for 3 weeks @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@daisymcandrew @SkyUK Whatever you do, do not go to @virginmedia . Totally unreliable broadband and worse customer service
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@AnotherRunHQ @virginmedia Same in London sw5. They won’t even acknowledge the issue
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amberjohill @virginmedia Same problem in sw5 . Good luck asking them for help ! They don’t care !
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Benjamin Owens
(@OwensBenjamin) reported
from
Hammersmith, England
@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!
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Nese Ceren
(@NeseCeren) reported
from
Camden Town, England
@virginmedia And I love (!) how you still say “if” I qualify for compensation... we have no internet since tuesday.. The issue is known. Your colleague mentioned “an intermittent loss” and suggested I should reboot every 2 hours and hope that I’m connected for minutes in btw.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@reeshashasha @virginmedia My internet and tv is off more than it’s on ...as for their customer services you might as well talk to yourself
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✨ jannette
(@JannetteMunroM) reported
from
Islington, England
@JayLatif @virginmedia That’s very frustrating I have so many issues with them because a lady on the phone messed up. Misled into a contract, told me channels were on my package and they weren’t. I hope you sort your problem. 😞😞
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Revolution & Impression Beauty Clinic
(@abeautyclinic) reported
from
Barnet, England
@vmbusinesshelp @virginmedia Engineer spend yesterday 2 h and today 4 h still not working. I trying call so many times. No one pic up phone.
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
@jackthorne @genevievebarr @BBCScotland Hello @virginmedia NOW your service is bad and your programme guide is totally wrong. Good job I knew #TheAccident was really what was on at 9pm.
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Greyman (Gary A)
(@GaryAblett3) reported
from
Kingston upon Thames, England
@virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Edmond Terakopian
(@terakopian) reported
@stuartfreedman @virginmedia @zeninternet Good to know. Thanks. To paraphrase, Virgin’s response a couple of days ago, was akin to, we’re just as bad as the others!!!!
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Sam Plant
(@SamPlan16007005) reported
@virginmedia Called them twice already, was told it had been escalated but heard nothing back. Also submitted a complaint. General outcome you never take any action just waste my time.
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Edmond Terakopian
(@terakopian) reported
@virginmedia Alas, third time this week, the #virginmedia #broadband is down. Unacceptable failure rate.
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Paul Dotter
(@Dotts1805) reported
@virginmedia Getting about 125Mb D/L and 25Mb U/L wired (paying for 500Mb) and where I can get a wireless signal about 70Mb down and 10Mb up. Wireless dead spots in places that were fine 12 months ago with no router changes or movement and no new devices added.
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No, Nook
(@nanoukacabra) reported
Jeez, the @virginmedia website is awful for checking and reporting broadband issues. It's literally just told me that there's a known issue that affects multiple customers in my area, so instead of letting me to log that it also affects me, it's asked if the router is plugged in
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Tim
(@Tim80422961) reported
@virginmedia Reset yesterday evening. Ping this morning is 2.12mbps download and 22.71mbps upload. Looks like the problem is further upstream? Download has been particularly poor lately and we are not doing anything different.
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No, Nook
(@nanoukacabra) reported
@virginmedia Yup, that's showing, possibly because I've reported it. The issue is that to get to the 'report an issue' stage, I need to cycle through at least two iterations of 'turn router on/off', which only serves to discourage customers reporting genuine faults
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Amy Buffone
(@ALBuff1) reported
@virginmedia And how do you propose I do that when I have no signal??
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🅺🅴🆅🅸🅽 🅹🅴🅽🅽🅸🅽🅶🆂
(@Kevinj86) reported
from
Harlow, England
Getting bombarded with calls from someone saying they work for @virginmedia and I have a problem with my broadband - five times this week! #nightmare @Ofcom
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Pete McKee
(@pjmckee) reported
Genuine question @virginmedia. Why might it take "between 2 and 48 hours" to reconnect a service? I'm not trying to be clever, I'm genuinely curious as to the process