Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hayes, City of Westminster, London, Harringay, Enfield Town, Newham, Hampstead, Croydon, Hackney, City of London, Southwark, Paddington, Islington, Camden Town and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes |
Total Blackout | |
| City of Westminster |
Wi-fi | |
| London |
Wi-fi | |
| Harringay |
Internet | |
| Enfield Town |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia looks like I'll never have internet again. No connection since this morning!
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
Nothing but issues with @virginmedia internet goes down regularly and when calling get no help. And have to wait months for any sort of engineer!
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia No known faults in the area, which means nothing since I don't have any connection at all. Would love to know two things: 1) when you'll fix this problem? 2) are we getting any compensation since we are using our 4g to get our work done?
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
So I won’t be having my Gig1 internet installed today by @virginmedia due to network issues! Now have to wait until 6th January! I pay £110 for this lack of service! Thanks guys 👍🏻
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
Everyone using @SkyUK Broadband, what devices to have connected and how many? Am getting fed up @virginmedia this year. Nothing but issue and disconnections! Customer service non existent, engineers unable to help unless were happy to have no internet until January!
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@virginmedia internet intermittent for weeks have not had a connection all morning. Quick to take our money but shocking service.
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@JMeyler87 @virginmedia Yes we have the same problem but virgin are not interested
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@virginmedia I have done and waiting for a technician to call me back! Nothing but issues all year! I pay £110 a month for your service and just upgraded (still waiting) to Gig1 and to be honest I’m not getting value for money!!
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@virginmedia Oh now the TV is going down, getting glitches! Couldn’t be a more inconvenient time for your systems to fail
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@virginmedia any chance of help. Internet is intermittent for last 2 weeks. No internet this morning trying WFH no chance. Rebooted hub several times checked connects no issues in the area what next??
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia If I remember correctly, he was supposed to come back with a ladder to check the cables outside the building. The connection goes down on all the devices at the same time.
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Pocket Tips
(@invisiblehive) reported
from
Camberwell, England
@virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝕽𝕺𝕾𝕾
(@dad_in_plaid_) reported
@VikTheViking85 @virginmedia We’ve been told about 3 or 4 times that someone would come out. No help, kept cancelling the engineer. We were told it was our network too
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acharlie
(@acharli98428725) reported
@virginmedia Update: now it’s postponed AGAIN to 7pm :( great it never ends
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Peaky
(@peaky91) reported
I think @virginmedia might have the worst customer service going. Utter shambles, try to cancel your account and they just keep fobbing you off hoping you give up.
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Oak Financial
(@OakFinancial_) reported
Hey @virginmedia my phone isn’t working but service checker says no faults. 2 different phones have no dial tone. How can I fix this?
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David Longstaff
(@Toadfish007) reported
@virginmedia If it's one of your call centre or someone working for virgin I have just had another call and they are very rude, not a good look for the company
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VikTheViking85
(@VikTheViking85) reported
so.. after a week of back and forth with @virginmedia on the phone about our most recent connection issues and being dealt with by the person on the phone in a less that professional manner and being told it's our home network that's the issue, it turns out there is a fault (1of2
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Charlie Shaw
(@cshaw0001) reported
@virginmedia It happens with the phone I’m currently using as it makes it randomly use data instead of wifi. It does happen in other rooms where wifi decreases but this room is the worst.
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Peaky
(@peaky91) reported
@virginmedia I’ve gone from bot, to agent, to customer relations, to moving team, to retentions team and now back to customer relations…load of shite
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Neil Hoskins
(@NeilHoskins77) reported
@TommyBarnett69 @virginmedia If your price is being adjusted mid-term, then you could potentially exit the contract right away without penalty as they have adjusted the terms of your contract…..your main obstacle here will be Virgin’s diabolical customer service
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Dominic Conte
(@dominic_conte) reported
@virginmedia No error, but the comms preferences are on email. The instructions on your website (go to My Profile, Find eBilling) don't work. There is no My Profile when I login. And no ebilling option on the portal. I've asked your customer services to switch us over many times.