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Virgin Media outages and service status in Willesden, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 19 outage signals in the last 24 hours around Willesden, including 19 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received May 14, 4:19 PM GMT+1.
  • 50% Internet (50%)
  • 19% Wi-fi (19%)
  • 16% TV (16%)
  • 10% Total Blackout (10%)
  • 5% E-mail (5%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 14: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Willesden, England

The most recent Virgin Media outage reports came from the following cities: Wembley, Camden Town, Ealing, Hammersmith, Kensington, Greater London, Brent, Brent, Paddington, and Hampstead.

CityProblem TypeReport Time
Wembley TV 1 hour ago
Camden Town TV 4 hours ago
Ealing TV 4 hours ago
Ealing TV 4 hours ago
Wembley TV 4 hours ago
Ealing TV 5 hours ago

Nearby cities with recent reports

Hammersmith

21 recent signals

5 hours ago
Wembley

5 recent signals

1 hour ago
Ealing

5 recent signals

4 hours ago
Camden Town

4 recent signals

4 hours ago
Kensington

1 recent signals

6 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Hammersmith, England

    @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼

  • IstvanOFatyol
    Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

  • g_neale
    Geoff Neale (@g_neale) reported from Camden Town, England

    @premierinn no Free WiFi or Ultimate WiFi at Premier Inn Euston. Twitter has lots of other complaints of the same issue nationally… why I am asked to speak to Virgin Media, how hard can it be? Forget Network does not force the page to reload, what else can I do?

  • chrisgreen
    Chris Green (@chrisgreen) reported from Hammersmith, England

    @virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.

  • DuarteMendonca
    Duarte Mendonça (@DuarteMendonca) reported from Hammersmith, England

    @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.

  • TimmyLDN
    🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️‍🌈🦒 (@TimmyLDN) reported from Ealing, England

    @virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.

  • madebycatem
    Cate McLaurin (@madebycatem) reported from Camden Town, England

    Hello @virginmedia I get that things break sometimes. Do you think there’s a way you cld keep customers informed about how long it might take to fix it? I’ve tried your status page which tells me both that there’s no issue in our area and also that there is an issue . .

  • haniehvidmar
    Hanieh Vidmar (@haniehvidmar) reported from Paddington, England

    @virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment

  • argen
    Bruno Belcastro (@argen) reported from Camden Town, England

    Virgin Media down since Saturday and EE with intermittent issues in the area today (can barely read Twitter). Universe conspiracy to stop me from working?

  • lucyfrancis_tri
    lucy francis (@lucyfrancis_tri) reported from Camden Town, England

    @virginmedia I will again but i get the recorded message. Thank you for trying to help.

  • yessibelloperez
    Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia I’ve had REALLY bad connectivity all week. Please can you help? Have reset device to little avail. Ty

  • GabrielaLungu
    Gabriela Lungu (@GabrielaLungu) reported from Kensington, England

    @virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.

  • yessibelloperez
    Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?

  • josethepotter
    Jose Carvalho (@josethepotter) reported from Hammersmith, England

    Extremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin

  • hasnat2002
    Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @virginmedia I'm sorry, without phone or Broadband I'm not able to confirm anything except that I don't have the service....or the service is being intermittent.

  • JeffSalmon
    Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    cont/- Every 2/3 hours you say that it is going to be fixed within three or four hours. It has not. We could not give a **** about £8 compensation per day. You are costing us thousands of pounds in lost revenue for those of us working from home. More @virginhelp @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • walnuts34
    Lee Johnson (@walnuts34) reported

    @virginmedia Must admit, generally not had major issues over the years, but the last few weeks have made up for that😡

  • simon201831
    simon (@simon201831) reported

    @virginmedia When will service be back approx

  • LorryLocket
    Karen’s Tweets (@LorryLocket) reported

    @virginmedia My emails went down yesterday morning too! Still waiting for it to be resolved.

  • Roberto_Gadgio
    Will.i.am.not (@Roberto_Gadgio) reported

    Anyone else having issues with Virgin Media TV and Broadband today (pixelated screen and intermittent sound)? Online news outlats reporting thousands in the UK affected.

  • amyc5621
    Amz (@amyc5621) reported

    @virginmedia down again, can't access tv services. #Alwaysanissue #Notvformetoday

  • UrTradingDiary
    Investor (@UrTradingDiary) reported

    Anyone else having the same issue? Just got the following update. This is ridiculous! Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012285465. The estimated repair time is now: 18/05/2026 10:10:00. 🙀🙀🙀 @virginmedia time to switch?

  • haircut52
    Kashmira Irani (@haircut52) reported

    @virginmedia your customer service is atrocious. Tried to get an engineer visit as not getting barely any channels. On the phone now for 30 minutes This problem has happened before . Only an engineer can fix this. HELP

  • FreddieLumby
    Freddie Lumby (@FreddieLumby) reported

    @virginmedia @Da8blue How long will this issue persist for? It is a disgrace.

  • g_joyce
    Graham Joyce 🏴󠁧󠁢󠁳󠁣󠁴󠁿🦋 (@g_joyce) reported

    @virginmedia How do I cancel my VM?

  • pantherBigT
    Tony johnson (@pantherBigT) reported

    @virginmedia have you got tv problems again my tv is fooked up