Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Southwark, Hounslow, Paddington, Walton-on-Thames, City of London, Wembley, Islington, Croydon, Hackney, Hammersmith, Hayes, Watford and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 Watford |
Wi-fi | |
| City of Westminster |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet | |
| Hounslow |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Jade Sharp
(@jadesharp1992) reported
from
Richmond, England
@Joe_Zindani @virginmedia I've had this so much the last week just to cancel my contract lol! You having problems with them as well?
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carla morris
(@CarlaMorris18) reported
from
London, England
@virginmedia personal line breached,customer service a joke told me i cant log complaint, 29 yrs with you and told wont call me back !!!
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WilsonGao
(@WilsonGao10) reported
from
Lambeth, England
@virginmedia @VMSolutions_ hay I just want to transfer the account ownership to my roommate. But I tried to call u three times, each time I hv to wait 2hrs, but no one could help me to solve it, only transfer to other departments, and wait !!!!!!
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Josh
(@Jatkins__) reported
from
Camberwell, England
@virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?
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Jenny_Edwards CBE
(@Jenny_Edwards) reported
from
Enfield Lock, England
@virginmedia Well resetting gets if going again but the cut outs keep happening. I'll try ringing later but shortage of staff to help is likely to still be an issue
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Josh
(@Jatkins__) reported
from
Camberwell, England
I never fully realised how poor @virginmedia’s internet coverage was in south london until moving here and I’m now into my second two-day outage in the past month 🙃
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia You want to add 4.25 to my bill even after I took out new contract 2 months ago to reduce costs. You keep sending email asking me to contact c/s I can't get through & why should I have to phone you as I've made a complaint??? Going to watchdog 😡
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Riccardo Del Bello
(@RickDelBello) reported
from
Hackney, England
@virginmedia Is there any hope to see the broadband continuous interruptions issue solved anytime soon? People rely on it for work...#virginmediadown
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia What happens is when I connect to the @TicketmasterUK app from the priority app, it offers no option to actually purchase. @TheO2 suggested clearing all cookies and cache. The issue with that is passwords have to be re-entered for almost every app. There must be a better way
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
1 month down, and @virginmedia #VirginBroadband continues to disappoint! Doubled my bill costs over the last year only to have nom-existent internet, appalling customer service.. please let me know how I can switch! #VirginBroadbandFail #CXFail
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Mit
(@mit112112) reported
from
Brentford, England
@virginmedia I can't believe the level of customer service on my recent calls with the retention team... offers that last minutes incorrect information being given endless waiting on hold with agents the list goes on.
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Marco
(@marco_dirosa) reported
from
Islington, England
@virginmedia no internet connection since yesterday. The check service tool doesn't work, nor the one in the webpage. What should I do?
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Richard Perkins
(@anurbanpastor) reported
from
Bromley, England
Any particular reason @virginmedia why our broadband has been down all day? It's half term and we're chewing through our mobile data! Be terrific if you could make it right. Pretty sure it's nothing we've done at our end. Big valentine's love.
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Germán López-Campos
(@Sherm4nLC) reported
from
Camberwell, England
@virginmedia It seems there are some issues in SE22, could you confirm?
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S
(@MSROPER10) reported
from
London, England
@cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.
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Jenny_Edwards CBE
(@Jenny_Edwards) reported
from
Enfield Lock, England
@virginmedia Thanks for responding. My modem has yo be reset several times a day. Not a local area issue
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William Warren
(@willhenrywarren) reported
from
London, England
@virginmedia @trickythecat Will affected users get a refund for the lack of service? We haven't had internet for a week.
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia Yes! Both, bored of terrible embarrassing team calls. My bills have doubled and internet is pretty much nonexistent!
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Ben Hart
(@TheRealBenHart) reported
from
Hillingdon, England
@virginmedia 2nd time this week that the broadband has been completely down! Fed up with being sent in circles by your telephone system. Your fault reporting seems to flip between acknowledging there is a fault and proclaiming no fault.
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Swarbrick 🇬🇧
(@swarbrick77) reported
@virginmedia I'll probably just cancel my direct debit and report it to the ombudsman, how can you run a service when it is impossible to contact anyone and none of the staff manning the text/web chat want to help?
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Nicky Pinnell
(@nicky_pinnell) reported
@virginmedia We can't watch anything on ITV Hub also ordered a new box before Christmas which never happened your customer service was appalling
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Gilly 2.0
(@MarkGz11) reported
@btsport @virginmedia my bt sport ultimate channel has had a noise interference the last 2 times I have tried to watch. Any ideas how I can fix this? Thanks
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Fergus Maclean
(@fmaclean71) reported
@virginmedia - I can't sign into VirginTv Go App. I have the correct username and password and I have clicked the register button - my email is recognised. Any help appreciated.
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DWozza84848
(@DWozza) reported
@Ofcom @virginmedia Secondly, I spoke to someone on Jan 8th who told me the issue is still ongoing, however when I spoke to someone today who then told me there is no issue it was fixed on the 31st Dec
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Sophia
(@sdreyer_99) reported
@virginmedia I’ve been having issues all day with the internet and no reply from you, please get in contact
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Dominic Meehan
(@DominicMeehan1) reported
@virginmedia @JakeWarby96 03454541111 isn't recognised?! Are there problems in thurles area? 2nd day without broadband!!
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Weather Junkie 🌏🌒☀️🌩🌪🌊
(@WeatherJunkie85) reported
@virginmedia Hi Team, no all sorted. I did reply on another post but must have got lost in translation. Main customer serv number kept cutting off when trying to ring. All good now and Disney Plus is working. Marvel Marathon has recommenced 😎 #Huuuullllkkkkk
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k⁷
(@taesonyeontan) reported
@virginmedia hi! I'm trying to get through on live chat but I've been waiting for almost 2 hours now and nothing yet. My issue isn't urgent so is there an email address I can send my issue to and await a response that way? Thanks
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A
(@biltongeater) reported
@virginmedia cannot even be bothered to make contact to find out what services I’ve lost and try and help fix the issues.. @skytv @Ofcom diabolical customer services ! Phone line down, broadband down, tv on this occasion still works but had 2 x 5 day total loss of all services