Virgin Media Outage Report in Willesden, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 03: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Southwark, Croydon, Paddington, City of Westminster, Tower Hamlets, Bushey, Greater London, Poplar, Camden Town, Southall, Hampstead, Carshalton and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hackney |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| Southwark |
Total Blackout | |
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
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Gary 🏴🇬🇧Here for the cricket.
(@garythunt) reported
from
Islington, England
Dear @virginmedia yet again your super duper box is dropping the sound. Getting sick of it. Your help line is next to useless #sortitout
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
Get home from work....2 out of 3 kids sick...oh well at least I can catch up with some work this evening on my laptop....oh no @virginmedia outage today means no broadband & no telly either 😱😡....would be good to get a report on when this issue will be fixed.....
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chris whittart
(@fatwhit5) reported
from
Hounslow, England
******* shit @virginmedia WiFi has gone off AGAIN 😡😡
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@MickHarkin8 @virginmedia Not talking about a new customer.
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linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia This isn't currently affecting me, although I am a customer. I saw a friend caught by your clause. I think if you cannot supply a service when a customer moves home, you should not be charging the customer. By so doing it's highly unlikely the customer will return should 1/2
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Victoria Cuthill RN
(@VickyChas3) reported
from
Kingston upon Thames, England
@virginmedia Not fixed yet...automated message says 5.30pm for internet to be back on but nothing as yet and I have some really important work to do tonight.....help!
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Captain Zongo
(@CaptainZongo) reported
from
Croydon, England
@virginmedia has to have the worst hold music for a service line on the planet. And, as a #VirginMedia customer you get to listen to it every couple of weeks. One of the pluses of being a Virgin customer!
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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Victoria Cuthill RN
(@VickyChas3) reported
from
Harrow Weald, England
@virginmedia Errr I’m ahead of you...no-one’s telling me when my service will resume!
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Paul
(@PaulG_Lon) reported
from
Wandsworth, England
@TomMockridgeVM @virginmedia @richardbranson I’ve written to you twice today Tim, but haven’t had the decency of a reply. Please help me. Or you Richard. Thanks
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia 2/2 you be able to supply a service at a later date.
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia No - they always just ask you to do all the things we’ve already done a hundred times then say it’s not a problem with them.
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia Netflix freezes, loses signal and then just hangs. Only way round it is to turn box off. This is a very common problem that VM seem to choose to ignore
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Peter Boxer
(@peter_boxer) reported
from
Croydon, England
@virginmedia @Ofcom A shame indeed. This has been pretty appalling. Starting with a glitch over (IMHO) unfair charges, poor CS has led to me ending my time with you.
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Harry Norton
(@mrharrynorton) reported
from
Tottenham, England
Back in London and my 4G is shit again. @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sander
(@SVDD76) reported
@virginmedia I really need to chat with someone regarding my phone did never was delivered (delivery was supposed to be on April 26th). I spoke to one of your people over the phone a few days ago and I'm worried I got screwed over. Can I chat with someone?
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EV-rider
(@TipsterTrendy) reported
Nice to see @virginmedia customer service is still ******* terrible.
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Neil Hailwood
(@NeilHailwood) reported
@virginmedia A new remote control, as of last night still not working and no remote. Now after 4 hours of WhatsApp messages the old box is too old to turn back on so won't work, yet they were doing that last Friday. God only knows how much my new bill will be when you've sorted it
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Robin Shipston
(@RobinShipston) reported
@virginmedia you seem to have service problems and the Service Status Checker has been taken offline.
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🔰Kizza🔰
(@Kizza985) reported
@virginmedia My first hub was delivered Saturday broken. Spoke to an advisor Monday yet I have no email confirmation or tracking details for my replacement hub. Not at all impressed!
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PureBusiness
(@PureBusiness6) reported
@virginmedia Your "customer care" line has hung up o me 3 times now after me desperately trying to get my account password reset. PLEASE HELP ME, I can't even cancel my own contract?!?!
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Ross Suttie🏴🏳️🌈🇪🇺
(@rsuttie) reported
@virginmedia everyday this week my Internet has went down, my neighbours are also having same issue in ML1 area....this is simply not good enough!! Trying to check service status online and it just says oops there are issues on our side..yeah just a bit!!
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Mr Thornton
(@MrThorntonTTV) reported
I love how @virginmedia are trying to get £95 pound put of me when I haven't been a customer with them since February claiming I owe them money, when in fact the day I phoned up cancellation team they told me that my account was up to date no out standing balance.
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Umar
(@WhyAlwaysUmar) reported
@itsrameezeh @MoreThanAGamex @Ravz88 Tbf I’ve never bought off twitter I know there’s probably zero chance of getting a cup final ticket I just come across a tweet of someone selling for a ticket for £100 and I was on hold to Virgin media and I needed to kill some time so thought I’d have a laugh
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Sinai Fleary 🇬🇩🇻🇨
(@S_Fleary1) reported
Hi @virginmedia can you explain why there has been a power outage disrupting Internet connections for FOUR days now. This is not good enough.