Virgin Media Outage Report in Willesden, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 14: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hampstead, Croydon, Hackney, City of Westminster, City of London, Southwark, Paddington, Islington, Camden Town, Wembley, Enfield Town, Newham, Richmond and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hampstead |
Total Blackout | |
| Croydon |
Internet | |
| Hackney |
Internet | |
| City of Westminster |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.
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JC1980
(@JClinton37) reported
from
Camberwell, England
@virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly
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Prash
(@prashthambi) reported
from
City of London, England
@virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer
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Paul Goldsmith
(@PaulGoldsmith73) reported
from
Brentford, England
@virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Mitchell Feldman
(@feldmannews) reported
from
Bushey Heath, England
@virginmedia my broadband has been down since yesterday and I’ve subscribed to text alerts for updates. Ironically no updates received so I can only assume you need your network to work in order to send them! Come on Virgin, this is unacceptable service.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Toby Everett
(@tobyeverett14) reported
from
Wandsworth, England
@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Luke Archer
(@Luke_Arch3r) reported
from
Camden Town, England
Trying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!
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Junojac
(@leigh_jacqui) reported
from
Enfield Lock, England
@virginmedia determined to leave you this month . Fed up of price hikes and customer service with an attitude! Nothing for customer loyalty!
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though
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Andry T
(@andryt1981) reported
from
Enfield Lock, England
@virginmedia so disappointed with the service I have received, phone answers then they hang up, can’t wait to leave such a bad provider
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Nick
(@nickgusset) reported
from
Bromley, England
@Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.
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Robin
(@mistergrainger) reported
from
Brentford, England
@virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Burbridge
(@SarahLeeder1) reported
@virginmedia Ok. So is there a chance they could be seen sooner? They're both worrying as there's no one nearby who they could ask to use a phone in an emergency and have no family. My mum lives to far away. The elderly couple don't drive either.
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⟬⟭에이미⁷ ⟭⟬💜👽🎸花樣年華 🐱🐿🐰
(@sopekookie7) reported
@virginmedia Thank you, but I already checked that, and it's saying it should be fixed by 11pm. Not sure what I'm supposed to do until then it also doesn't say what the actual problem is
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Ryan 👽
(@Dixie_Deano) reported
@virginmedia I keep popping them a message but the bot doesn't put me through to a real person to help. Infuriating.
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Scott Cunnington
(@StumpyC94) reported
@virginmedia The resolution to my complaint has come through yet no one has reached out saying I have to contact the team I have been contacting that haven't done a thing to help me. The browser link in the email doesn't work, the complaints chat isn't even loading. Why dont you want to help?
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lawman
(@Jimmilaw) reported
@virginmedia Ha ha 6 days at Christmas time absolute joke I'm just going to have the box removed and my subscription cancelled the service is an absolute joke the engineer should have made sure it was working before leaving
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LEON 🇯🇲
(@SirLeonP) reported
WFH and Virgin Media has been down since lunch time. Nothing in the U.K. works anymore.
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Mila
(@LYCOICAT) reported
@virginmedia None there. Just internet is crazy slow. It shouldn’t be this slow. I feel like I’m the 90s with a modem.
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Matt Widdowson
(@Wid83) reported
@virginmedia Yeah doesn’t matter I’m going to cancel it. The only reason to go with VM was to get it done quickly.
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Not a king or a kitten.
(@KingKittenOCE) reported
@virginmedia Thanks for the reply, no success so far! It is an old virgin box/remote but surely that shouldn’t be a problem?
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gwilliams886
(@gwilliams886) reported
@virginmedia omg when u sign a new contest and not get given what was agreed! Complaint going in to virgin and ofcom this is a joke