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Virgin Media outages and service status in Willesden, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 7 outage signals in the last 24 hours around Willesden, including 7 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received May 27, 8:40 AM GMT+1.
  • 52% Internet (52%)
  • 19% Wi-fi (19%)
  • 13% TV (13%)
  • 8% Total Blackout (8%)
  • 7% E-mail (7%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 27: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Willesden, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Ealing, Camden Town, Kensington, Wembley, Greater London, Brent, Brent, Paddington, and Hampstead.

CityProblem TypeReport Time
Hammersmith Total Blackout 9 hours ago
Hammersmith Internet 11 hours ago
Hammersmith Internet 17 hours ago
Ealing Internet 18 hours ago
Hammersmith E-mail 18 hours ago
Camden Town Internet 19 hours ago

Nearby cities with recent reports

Hammersmith

33 recent signals

9 hours ago
Wembley

3 recent signals

2 days ago
Kensington

2 recent signals

1 day ago
Ealing

1 recent signals

18 hours ago
Camden Town

1 recent signals

19 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • ChristianRad
    Christian Radnedge (@ChristianRad) reported from Camden Town, England

    @virginmedia both broadband and TV down in nw3 most of the day now - I need both for work...

  • lucyfrancis_tri
    lucy francis (@lucyfrancis_tri) reported from Camden Town, England

    @johnalsochris @virginmedia I managed to speak to their customer service. It will only return to normal on the 24th August due to major work on their network

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.

  • haniehvidmar
    Hanieh Vidmar (@haniehvidmar) reported from Paddington, England

    @virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment

  • hasnat2002
    Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @virginmedia I'm sorry, without phone or Broadband I'm not able to confirm anything except that I don't have the service....or the service is being intermittent.

  • Marshall5Sharon
    shoegal (@Marshall5Sharon) reported from Kensington, England

    @virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check

  • ShahinA82783043
    Shahin Ali (@ShahinA82783043) reported from Camden Town, England

    @virginmedia I still can't believe you all let your staff get away with the way they treat customers especially lying on the notes too make customers pay the cancellation fee.. Thats some scummy tack tick!

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.

  • yessibelloperez
    Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia Thanks, John. No they didn’t confirm. All they said was that the issue *might* be fixed by August 2nd, which as you can imagine is far from ideal. Meanwhile, I’m also being charged a full month despite not having a reliable connection for over a week.

  • k_veves
    Konstantinos Veves (@k_veves) reported from Ealing, England

    One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia

  • eatcheeselouise
    MarshmallowMedia (@eatcheeselouise) reported from Camden Town, England

    @virginmedia You’re not working hard to get this fixed… nothing has been fixed in nearly 3 months

  • nickhooker
    Nick ****** (@nickhooker) reported from Kensington, England

    @virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!

  • Omnomnick
    Nick Blackburn (@Omnomnick) reported from Camden Town, England

    @hellylovesrawk @Ellydoestelly @CTweakThorne Oh no, never at work! This was to Virgin Media, who were clawing onto keeping me as a customer and sending me bills months after I'd cancelled the service!

  • TimmyLDN
    🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️‍🌈🦒 (@TimmyLDN) reported from Ealing, England

    @virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.

  • ImaginaryCard
    MoMo (@ImaginaryCard) reported from Hammersmith, England

    The audacity of #virginmedia to send a letter to me stating that their prices are going up in March after months of rubbish service... 🚮

  • aliceandtheink
    ALICE AND THE INK (@aliceandtheink) reported from Royal Kensington and Chelsea, England

    In the last four working days my graphics card has died, my boot up drive has died and now @virginmedia has a national outage. Get me on holiday now 🙏🏻

  • GabrielaLungu
    Gabriela Lungu (@GabrielaLungu) reported from Kensington, England

    @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.

  • jgraha14
    Jen Daly (@jgraha14) reported from Ealing, England

    @virginmedia we had an outage yesterday that you advised was fixed at around 2pm, but it isn't! Your service status says there is no longer an issue, but we're only getting broadband for about 5 minutes every few hours so there's definitely a problem. How do we report this?

  • JeffSalmon
    Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia Your bland response is no different to the info being said on your website. Rather than tell everyone that the fix will be ready in a few hours (as you have done for the past three days), why not tell us what the problem is and stop giving us false hopes. Your response please.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • FranPancheri
    Francesca Pancheri (@FranPancheri) reported

    @virginmedia we are into day 4 without internet and TV! Luckily I'm not working this week as I do work from home but this has to be the worst service we've had in the 20+ years we've been with Virgin and its predecessors!

  • theRealNickle
    Time for change (@theRealNickle) reported

    .@virginmedia made multiple phone call to report issues. Promises made, problems not resolved. Fortunately, contract is up soon.

  • duke_olaf
    DÏE BLUE BARON (@duke_olaf) reported

    @virginmedia You’re charging me £52 a month and I can’t use my service absolute criminals

  • kimtaylor18
    Kim Taylor (@kimtaylor18) reported

    Apparently now it’s not me it’s a network issue in the area… again!!!! Only taken a day to figure that out 🫣 awful @virginmedia

  • AlisonLewis_28
    Alison Lewis ❤️ (@AlisonLewis_28) reported

    @virginmedia you are a disgrace!! Your service is awful 😡

  • celestialdawwnn
    Katy ☆゚.*・。゚☆゚☾ .⭒˚ 🐈‍⬛🌌🌙 (@celestialdawwnn) reported

    @virginmedia It states there is an 'intermittent signal'. Does this mean an engineer is looking into it?

  • Louiseboxall
    Louise Boxall (@Louiseboxall) reported

    @virginmedia Yep, we’ve done all that. It says intermittent service. It’s been like this over a week. Now it’s worse! Even spoke to one of the customer service people on Friday, the issue is worse and we were told unless they get 360 then Virgin won’t help. Absolute disgrace!

  • Swinney_10
    Mark Swinglehurst 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Swinney_10) reported

    @virginmedia had a text to say broadband and TV should be back on, but nothing been on since yesterday in the SA5 area, can you explain what's happening as the time keeps being moved forward on the issue checker

  • TamieOfficial
    Iraq Lobster 🦞 (@TamieOfficial) reported

    @virginmedia Yes obviously I have. So ridiculous. You even have the cheek to text that the services have been restored when they haven’t. Can’t work & can’t use o2 either because reception is non existent especially since you merged your terrible services.

  • _MeJAdams
    Joseph Adams (@_MeJAdams) reported

    @virginmedia And also - 20 years I've been with you guys - this morning was to renew - the whole experience has left me looking - I can get cheaper and not be treated like crap elsewhere