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Virgin Media outages and service status in Willesden, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Willesden, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and E-mail.
  • The most recent signal from this area was received Jul 11, 9:21 AM GMT+1.
  • 60% Internet (60%)
  • 19% Total Blackout (19%)
  • 8% E-mail (8%)
  • 8% Wi-fi (8%)
  • 6% TV (6%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 11: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Willesden, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Wembley, Ealing, Camden Town, Greater London, and Kensington.

CityProblem TypeReport Time
Hammersmith TV 2 hours ago
Hammersmith Internet 6 hours ago
Hammersmith Internet 2 days ago
Hammersmith Wi-fi 2 days ago
Hammersmith Internet 2 days ago
Hammersmith Internet 3 days ago

Nearby cities with recent reports

Hammersmith

16 recent signals

2 hours ago
Wembley

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • GabrielaLungu
    Gabriela Lungu (@GabrielaLungu) reported from Kensington, England

    @virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑

  • k_veves
    Konstantinos Veves (@k_veves) reported from Ealing, England

    @1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.

  • ImaginaryCard
    MoMo (@ImaginaryCard) reported from Hammersmith, England

    Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now

  • markhayo
    MarcHayo (@markhayo) reported from Kensington, England

    Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.

  • k_veves
    Konstantinos Veves (@k_veves) reported from Ealing, England

    @LisaLewisWrites @virginmedia I told them on the phone, I feel like they are putting their hands in my pocket and still my money. Unacceptable and unreliable “service”. @virginmedia #virginmedia

  • yessibelloperez
    Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia I’ve had REALLY bad connectivity all week. Please can you help? Have reset device to little avail. Ty

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!

  • eatcheeselouise
    MarshmallowMedia (@eatcheeselouise) reported from Camden Town, England

    @virginmedia This has been escalated for 5 months now. Your escalation team dealing with emergencies doing nothing. Can anyone else help on this matter ?

  • subhajitb
    Subhajit Banerjee (@subhajitb) reported from Ealing, England

    @virginmedia hi no internet all day because you did essential work. What’s the eta for fix? Service status page unhelpfully says no issues at postcode

  • IstvanOFatyol
    Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.

  • chrisgreen
    Chris Green (@chrisgreen) reported from Hammersmith, England

    @virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?

  • IstvanOFatyol
    Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

  • soguerinet
    Sophie GUERINET (@soguerinet) reported from Ealing, England

    @virginmedia No it is straight from the smart TV but we ruled out that the problem is lnly when on Virgin broadband not on G4 or any other broadband when at friends for instance. Please help

  • charliewhu__
    char🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@charliewhu__) reported from Camden Town, England

    @virginmedia hi, received my new phone. Except there’s no 4G/5G showing up even though I can send messages, go on social media and I can’t access sky bet. Is there any solution to this?

  • JeffSalmon
    Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.

  • JeffSalmon
    Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont

  • Barchetta66
    Helen Pinkers (@Barchetta66) reported from Camden Town, England

    Our 4th day of no internet thanks to @virginmedia Can’t talk to a person. Fix date changes three times a day and it’s yet to be fixed. And yet they take a small fortunes out of our account every month.

  • Barmybuilder
    Shane (@Barmybuilder) reported from Camden Town, England

    @virginmedia what the hell is happening with the broadband in NW London - service is beyond a joke and has been for many weeks - customer support appalling I’d be better with 2 bean cans and a piece of cord #internetdown #virginbroadband #newproviderneeded

  • jtdavies
    John T Davies 💙🇺🇦💛 (@jtdavies) reported from Ealing, England

    @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • doubledutch13
    Jonathan Kirk (@doubledutch13) reported

    @virginmedia having been treated disgracefully just after my wife died I’m delight you are 28 000 000 lighter in the pocket. You were truly awful and I’ll never ever use you again. Ever. #youdeserveit #laughingnow

  • andy_rossiter76
    Andy Rossiter (@andy_rossiter76) reported

    @virginmedia VM: We’re switching you to VOIP phone Me: oh great now more stuff to go wrong In last 3 weeks the internet has gone down 4 or 5 times for 10 - 20 minutes, how can I check the status when all you do is point to a website 🤔🙈

  • kerbear_t
    Kerrin McIntosh 💙 (@kerbear_t) reported

    @Salfordoriginal @virginmedia Off since Weds and the fix only due by Monday. What kind of company is this - and we get no help or compensation.

  • StiffNips2
    Simone-Lee Deal (@StiffNips2) reported

    @ChrisCorney1 Had that with my 91 yr old mum, she was charged 2x the going rate by Virgin, had dementia and obvs couldn't remember what her password was, so Virgin wouldn't let her cancel. I got there in the end, but @virginmedia are bastards

  • jaluch
    Christine💙 (@jaluch) reported

    @virginmedia Received new remotes for your new service main remote works second one does not HELP.

  • Robertjameses
    Rob (@Robertjameses) reported

    @kwestfanclub @Stsantek @virginmedia No, the responsibility is with the customer to know what contract they are bound to, however unwanted it is

  • finn33
    Caroline (@finn33) reported

    @virginmedia why over 24 hours to fix an outage. What’s the deal with the broadband EN3.

  • walliks
    snakes on a plane (@walliks) reported

    @dollDCFC @virginmedia @siemaiqbal Pish that's what 15 years of garbage internet pay for 1giga internet 🛜 and get about 300gig speeds through a lan cable on ps5 had a guy out last year with obviously a charge fee as usual what become useless as the guy couldn't even open the box outside

  • tc9topcat
    Tariq Chowdry (@tc9topcat) reported

    @virginmedia - my internet has been down since 3pm in Bristol Can't get through to agent on phone. Please advise when it will be fixed.

  • kerbear_t
    Kerrin McIntosh 💙 (@kerbear_t) reported

    @virginmedia I’ve had no WiFi since yesterday and it tells me a fix likely by Monday. How do I run a business like this? Plus it costs me more using mobile data to try send emails. Poor service! And with the news this week one would think you’d be trying to keep customers happy!!