Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Borehamwood, Wembley, Paddington, Ashford, Hackney, London, Camden Town, Hammersmith, Croydon, Poplar, City of London, Greenford, Harringay, Hounslow and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Borehamwood |
Wi-fi | |
| Wembley |
Wi-fi | |
| Paddington |
Internet | |
| Ashford |
Wi-fi | |
| Hackney |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Charlie Baden
(@CharlieBaden1) reported
from
Wandsworth, England
@virginmedia Your WiFi service has been down for 5 hours any update
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia I need a new hub (which must already have been known) You have no next day delivery so this won’t come until Monday. Extremely poor service #virginmedia
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Carys Barton
(@CarysBarton) reported
from
Camden Town, England
@BeckyHyland3 @virginmedia I’ve had so many problems they overcharged me £600 and won’t refund !
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Antoni Luke Kijewski
(@BonjourAnt) reported
from
Croydon, England
@virginmedia It’s a solid white light with no other lights but my phone, iPad, alexa, or my missus phone won’t connect to the WiFi says no internet... and yes I checked via your website I signed in to check the service status
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia You seem to miss all the points - I’m still the one pursuing all of this - there’s is no attempt to reach out from virgin media at all. Truly crap customer service
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia your broadband service is down again in SW13 tired of arguing with your Indian call centres who never see any network problems and ask me to turn off and turn on my router! Seriously that does nothing, loose the script!
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David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
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Luke Major
(@Luke_major) reported
from
Richmond, England
Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10
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Ryan Curtis-Johnson
(@racj25) reported
from
Camden Town, England
@virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone
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Cllr Ian Manning #FBPE 🔶 🔶 🔶
(@IanGManning) reported
from
Poplar, England
@KrossPunk @virginmedia Yeah, I'll do that as soon as they've had their month. Really serious for me as I need internet to support constituents. I've messaged @Moneybox as well, clearly an issue affecting multiple people!
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@jodirilot @virginmedia Also issues in TW15 tried have old 2.0 hub which I’ve tried resetting but no luck so far. No WiFi at all since 5pm
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Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
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Phil Daoust
(@philxdaoust) reported
from
Lambeth, England
Crappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever
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Karl F
(@kazfla) reported
from
Southall, England
@virginmedia thanks virgin media for a wasting 5 hours of my day waiting for an engineer after I reported a fault with my landline on Sunday. Turns out it was a problem with your cabinet so the engineer didn't need to check my property.
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Vinny Davidson
(@Vinnyd82) reported
from
Kingston upon Thames, England
@virginmedia The issue is with the virgin go app on my mobile. Channels such as BT sport are not showing....
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Bryan Scott
(@lifeofbry) reported
from
Lambeth, England
@SonosSupport I’ve only noticed it today, I’ve had the same set up for 3 years and then just stopped. Doesn’t seem to be an issue with any other devices. No extenders as I live in a tiny flat and my speakers are all less than 5m from the router - my router is a Virgin Media hub 3.0 - ta
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Andrew Burdett
(@andburd) reported
from
Camden Town, England
@virginmedia To be clear: the only issue *is* the absence of emergency phone line. This was my first experience of Virgin Media as I am new customer.
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Chris Hall
(@chrishallrides) reported
from
Hackney, England
@virginmedia quite a bit of a laughing stock from how bad their service has been today. I’ve had no internet for a week now and I know it’s a minor problem but it’s becomes a pretty major one when you work at home a fair amount.
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia @SnowballDj Same issue and rebooting the hub makes no difference. Beyond frustrated with your service (or lack of it) now
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia What a load of rubbish - again it is me who is left to resolve / investigate the resolution that you likely won’t understand or resolve.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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phoebe 🕷
(@Mistyff999) reported
@AinsleyWx @virginmedia My problem is minor compared to yours! But when they contact me to tell me my bill is going up, but I haven't been a customer for 2 months so cannot contact through normal channels to complain, it's really annoying. If I don't pursue it they'll keep making the same errors.
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Jake👻
(@jakedelgiudice3) reported
I’ve never dealt with anything as shitty (customer service wise) than @virginmedia
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_hayzey_
(@_hayzey_) reported
@TomoTheTechie @jukeyz buy a nighthawk and in settings there is an option to change it to a dynamic ip then meaning the ip changes constant and also a option to enable a vpn on the router itself im on virginmedia myself and since doing that i have not had any issues with being booted offline
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Megan Watkins
(@MeganWatkins6) reported
@virginmedia deeply unhappy at your £4.50 price hike on my package. Already paying over the odds. At a time like this too. Will be looking into leaving so that's another customer lost.
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Aye and Susan
(@Ayegardening) reported
@virginmedia We specifically asked customer services for two virgin sockets to be checked and for a reconnect to one of the sockets. The engineer Sam turned up and admitted he was inexperienced with this and hadn’t been allocated enough time. We are homeschooling 4 of our 5 children.
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Jo/Sup Fam
(@SupFamPuddi) reported
@kumaran_rajesh @virginmedia As I advised another person earlier: if you're running wireless on the hub(in router mode), swap it to modem mode and use a third party router. Assuming speed/connectivity is good when hardwired, usually this solves the trashy WIFI issues.
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.
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Louise Liebenberg
(@ledt_liebenberg) reported
And when you call customer services, nobody replies; there is only an automated message before you’re cut off. This is so frustrating. I switched to #virginmedia on the recommendation of a friend who is a long-standing customer of yours, but in all honesty I wish I hadn’t.
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Jo/Sup Fam
(@SupFamPuddi) reported
@kumaran_rajesh @virginmedia If the connection is bad in general, my advice of modem mode won't matter. That's when you need to dive further. TBB graphs, check power levels/post and pre RS errors, etc.
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Jade Donovan
(@JadeDonovan1) reported
@virginmedia why is it my broadband is going up but my bf and mothers that are in the same area reference aren’t?? Brilliant for a single mum who’s monthly bill is already more then theirs. Not like I can cancel my account like you suggested because I’m homeschooling #nothappy