Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 12/02/2025 20:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Wembley, Hackney, Waltham Forest, Southwark, Croydon, Ealing, Southall, Watford, Richmond, Newham, City of London, Paddington and Barnet.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • Bhavinchief Bhavin (@Bhavinchief) reported from Watford, England

    Just rang virgin they said that it’s going to be out until 4pm! Not good enough!! We should get free internet for the next 3 months as very bad service #virginmedia

  • NunoEd Nuno Lopes 🦦🏳️‍🌈 (@NunoEd) reported from Lambeth, England

    @virginmedia My internet keeps dropping (right now for instance) and it’s been like this for since I signed up (2 months). All my neighbours have been complaining about the same. During a period when I need my internet almost at all times it’s letting me down and making me lose business

  • RichWynne1979 Richard Wynne (@RichWynne1979) reported from Hackney, England

    @virginmedia Still terrible . Currently using 4G in my living room

  • BhavaniVadde Bhavani Vadde (@BhavaniVadde) reported from Wandsworth, England

    @virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that

  • agathodaimonix Miguel (@agathodaimonix) reported from Hackney, England

    got a phone call from a representative of @vmbusiness told them that I won’t talk to them unless they provide an email so I can track who I am talking with. the response: goodbye and hang down. Virgin Media Business customer care is the worst I ever experienced.

  • teresawhitfield Teresa Whitfield (@teresawhitfield) reported from Croydon, England

    @virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄

  • Bhavinchief Bhavin (@Bhavinchief) reported from Brentford, England

    @virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.

  • __dimeji ice (@__dimeji) reported from Enfield Lock, England

    @virginmedia fix your **** connection **** sake

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed

  • Bhavinchief Bhavin (@Bhavinchief) reported from Watford, England

    @virginmedia Internet down again!! So frustrating what’s going on!! Every weekend!!

  • keiranpedley Keiran Pedley (@keiranpedley) reported from Enfield Lock, England

    @virginmedia Thanks. Says no known issues but WiFi consistently drops & our TV cut out last night (only for 10 mins mind) so not sure what to tell you.

  • ThreePeaceSweet Three Peace (@ThreePeaceSweet) reported from Tottenham, England

    @milesSI @virginmedia Yeah sorry I know. It was just relating to their general approach to customer service

  • OpenMindMH Rachel (@OpenMindMH) reported from Wandsworth, England

    @DrEMcNaught @virginmedia They have the worst customer service I have ever known

  • Corey_XOTWOD Corey (@Corey_XOTWOD) reported from London, England

    @virginmedia your internet service is ******* ****, sort it outttt

  • karlea45 karen (@karlea45) reported from Camberwell, England

    @virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service

  • Leeirons Lee (@Leeirons) reported from Walthamstow, England

    Absolute woeful service from @virginmedia 😡 Pay out nearly £40 a month & the last 5 days has been nothing but problems! No service AGAIN today! Working from home & no internet is costing me money for not being able to work! Not happy!!!

  • Alarms_Are_Us Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England

    @virginmedia We have replaced several routers over the past year, had boosters and several engineers. I have explained that it’s the internet from the box not in the house that has an issue. this was confirmed by recent engineers who actually checked. After replacing cables to house from cab

  • basel_mahmood Basel Mahmood (@basel_mahmood) reported from Merton, England

    Let me guess. @virginmedia is down again.

  • Corey_XOTWOD Corey (@Corey_XOTWOD) reported from London, England

    @virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _katmarlow Kat Marlow (@_katmarlow) reported

    @virginmedia Day 5 of no tv or WiFi, your team keep saying that the fault is being fixed and will be resolved surely. Appalling service. If we do not get compensation once resolved you will be loosing a customer!

  • SLo157 Sian Lo (@SLo157) reported

    @virginmedia Back in January I experienced a total loss of wifi service for 3 consecutive days and got offered £25 compensation for it. Not much help, but I accepted it. It’s now June and still #virginmedia has failed to credit that good will gesture they had offered.👏🏽👏🏽

  • Dhilldow Dhillon Jones (@Dhilldow) reported

    Pay for 1k internet to get 10 down and 398 ******* ping. Driving my car into a virgin media store tomorrow

  • SLo157 Sian Lo (@SLo157) reported

    @virginmedia Few months ago I experienced a total loss of wifi service for three consecutive and got offered £25 compensation for it. Not much help, but I accepted it. It’s now June and still #virginmedia has failed to credit that good will gesture they had offered. 👏🏽👏🏽

  • tularosaax ً (@tularosaax) reported

    virgin media wifi is the worst. dunno why i’m still here

  • reala7maggedon A7MAGGEDON (@reala7maggedon) reported

    @Paul_Star @virginmedia @virginhelp Nah I had problems with sky too

  • CazDownes Caroline Downes (@CazDownes) reported

    @virginmedia @virginmedia .... around the clock, printing things out etc. There is a limit to how much I can do in local cafes. So yes it is very stressful. I don’t think I could get a new provider sorted quick enough for my deadline. I would appreciate this issue being sorted ASAP.

  • Jacquelineypp Jacqueline Y. Muntean (@Jacquelineypp) reported

    @virginmedia hi. Is there any issue with the Hub 3 broadband? Ours is having problem restart connectivity (after we woke up to see it was down and tried to reboot it) and the support page on your website is also down. Thanks

  • jumpingmuffin Alex Fowler (@jumpingmuffin) reported

    @virginmedia still no internet and service page states no problems, how am I meant to work!

  • RichmondpPaul Paul Richmond (@RichmondpPaul) reported

    @virginmedia 4th day in a week no broadband of TV absolutely crap service