Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 03/21/2026 04:50

March 21: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, London, Poplar, City of London, Hackney, Greenford, Harringay, Paddington, Hounslow, Uxbridge, Feltham, Hayes, Newham and Ealing.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Total Blackout
United KingdomCroydon TV
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomPoplar Wi-fi
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia I don’t think so but your team has run us through so so many calls and online chats of how to improve service.

  • hillmandan Daniel Hillman (@hillmandan) reported from Bromley, England

    @virginmedia No and no . No idea , I’m just the customer . Just want someone to ring me with exactly what is going on . Why can’t this happen ? Your service is laughable now . Am expecting a TV crew to turn up in a minute saying it was a big wind up

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia appalling service. Been with you three months of which we’ve the slowest wifi speeds we’ve ever had. We can’t work from home as a result. No accountability or compensation or urgency to fix this. Dreadful.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia Sadly, your team has never made any thing clear at all. About connection, contracts or about how you dupe people into staying with you while you ‘fix issues’ then issues are fixed and because we trusted you were now in a contract we can’t get out of??!??

  • MattyCPFC Matthew90 (@MattyCPFC) reported from Croydon, England

    @virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.

  • MSROPER10 S (@MSROPER10) reported from London, England

    @cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.

  • SkyFlier6981 GeorgieCox (@SkyFlier6981) reported from Brentford, England

    @CalvinMoorley @virginmedia This is typical of them did the same when my internet down mid teaching due to their engineer!

  • PIPPAaM Pippa Moss (@PIPPAaM) reported from London, England

    @virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.

  • Fifimc60 Fiona McSorley FCCT (@Fifimc60) reported from Croydon, England

    @virginmedia why do we pay so much when TV and broadband not worked all week? 😡Engineer came to neighbour and says its a network problem not likely to be fixed until 10th March. Surely we qualify for refund??

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia so kind of you support line staff to answer back to customers who are getting poor service, even better when they hang up on the customer

  • MrCADwiz Everest, Sam (@MrCADwiz) reported from Bromley, England

    Getting pissed off with the @virginmedia internet service at the moment. For the past few weeks the internet has constantly going on and off. Joke how much we are paying for a crap service.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia can you explain why you broadband team always ask for the router units to be reset! Its the rudeness of being told that a support call cannot progress unless you turn it off and on!

  • hillmandan Daniel Hillman (@hillmandan) reported from Bromley, England

    @virginmedia So after 10 days and loads of phone calls I’m still without any virgin services . For a communications business you are very poor at communicating to your customer and as for the complaints link 28 days to respond is a joke. I bet my bill arrives on time though !!! #whatajoke

  • hillmandan Daniel Hillman (@hillmandan) reported from Bromley, England

    Got to be the worse customer service in the world @virginmedia . No services for 3 days because your sub contractors cut through the cable and still no light at the end of the tunnel #fuming 😡

  • danpowelldjp Dan (@danpowelldjp) reported from Esher, England

    @virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.

  • flamingnora Hannah Williams (@flamingnora) reported from Lambeth, England

    @CameronYardeJnr @virginmedia Apparently it’s a scam. The problem is the company’s actual call centres are so dreadful it’s almost impossible to tell the difference

  • Jatkins__ Josh (@Jatkins__) reported from Camberwell, England

    @virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia Nothing was made clear to us, this is what I’m saying. If we had known that you’d tie us in for something which isn’t even working we would have left day 1!!! I want to make a formal complaint. Please send me a link or details. I will then be reporting you to CISAS.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • markdickson51 Mark (@markdickson51) reported

    @Pistol1874 @virginmedia I left sky to join virgin and left virgin for sky again, my broadband was awful I used my data most of the time

  • davidjb1988 David Bowman (@davidjb1988) reported

    @virginmedia I called today to cancel. The issue I have is you only emailed me on the 17 August about the contract ending. So you expect me to give 30 days notice even though you didn't give me 30 days notice. You're going to charge me until 22 Sep for a service I cannot use.

  • Sherl06303 David Holmes (@Sherl06303) reported

    @virginmedia Your representatives appear to just lie to terminate the transaction and the customer just has to start again (and again, and again, and again, and again, and again, and again, and again, and again, and again, and again, and again, and again, and again, and again, and again….)

  • RobinhoEBFD Robinho (@RobinhoEBFD) reported

    @virginmedia Well it's obviously not worked twice before. Seems obvious it's unlikely to work again. I've also not seen a single penny saved from this supposed automatic compensation scheme. It seems you can't provide me with a service but still expect me to pay for it.

  • stevewotton Steve Wotton 🔶 (@stevewotton) reported

    @virginmedia Yes, construction work needs to happen outside my house, but that hasn't happened and there does not seem to be any plan to make it happen or any urgency to fix things. A permit is required, but it was abandoned, and I have no idea if another permit has been applied for. 1/

  • markdickson51 Mark (@markdickson51) reported

    @Pistol1874 @virginmedia Virgin media is awful mate, would leave them asap

  • MarkHay47782617 Mark (@MarkHay47782617) reported

    @virginmedia Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

  • fgfmurray Gerzinho (@fgfmurray) reported

    @virginmedia Not a good start @virginmedia - installed at 3:30 - down at 6:30 ??

  • terry_ev Terry Everett 🇿🇦🇬🇧 (@terry_ev) reported

    @virginmedia I will let you know, on Saturday, between 12 and 4, which is apparently the first opportunity you have to get someone to fix the problem 😡

  • stevewotton Steve Wotton 🔶 (@stevewotton) reported

    @virginmedia I raised a complaint more than a month ago, apart from a couple of attempted phone calls no one has responded to the complaint, despite promising to call me back (I have had more call back promises than hot dinners), however no one has ever, ever called back. end/