Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 12/09/2025 06:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Islington, Chingford, Paddington, City of London, Southall, Camden Town, Waltham Forest, Hackney, Newham, Southwark, Harrow, Tower Hamlets and City of Westminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomHammersmith Internet
United KingdomIslington Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @virginmedia Why do you offer a text service ? Then respond 24 hours later or don’t respond at all.I spent in totally 2 hours on the phone trying to speak to virgin media , but if I was a new Customer you pick up the phone within 2 mins . My broadband is down again

  • o0MattE0o Matthew John Earley BBC (hons) (@o0MattE0o) reported from Hillingdon, England

    @virginmedia Hi is there any way remove your "Advanced Network Error Search", it is stopping me access company related sites, if I want to search I would use #Bing or #Google. Look forward to having this removed not disabled from my account ASAP.

  • o0MattE0o Matthew John Earley BBC (hons) (@o0MattE0o) reported from Hillingdon, England

    @virginmedia That doesn't work when you have to use a work proxy filter and you think it not on your network, and when going to that website on another device it's disabled, this is why I asked for it to be removed as disabled for you is not disabled.

  • Nada_Altobaishi Nada Altobaishi (@Nada_Altobaishi) reported from Ealing, England

    @virginmedia I am so disappointed with the service. I moved to my house in August and joined Virgin Media because I thought they had the best service. To date we are not connected and the date we were given is 29th December!! Point to note that we have no internet in the house!

  • rana_banana Rana Brightman (@rana_banana) reported from London, England

    As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @nlitchfield @virginmedia @YodelOnline Aye, the fact it’s become a bit of a critical service from me to be able to work from home.

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @virginmedia Why when your team called me today regarding my decision to cancel my contract have I received an email confirming changes to my package (phone removed) and a PDF showing a contract start date of 30 Nov. The recoded call will show I’m cancelling everything and have given notice

  • TraceyElliott17 Tracey Elliott (@TraceyElliott17) reported from Wandsworth, England

    @virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    Not the best start to life as a @virginmedia customer. Radio silence from @YodelOnline who are supposed to be delivering the router, and stuck in an online queue for 45 minutes so far waiting to speak to a customer support advisor...

  • yoelbrightman Yoel Brightman (@yoelbrightman) reported from London, England

    @virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?

  • fatsherkey Anuradha (@fatsherkey) reported from Bromley, England

    @virginmedia your online bot is so rubbish. How on earth can I speak to a human who can help me to sort out my issue?

  • JetsetSusan Susan Elizabeth (@JetsetSusan) reported from Hackney, England

    @virginmedia Internet not working at all and router has no lights on. Yes, it’s plugged in. What’s the issue? Can’t get through to anyone on the phone.

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia Still with the problem, no answer

  • rana_banana Rana Brightman (@rana_banana) reported from London, England

    @k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!

  • hexham1971 adrian skelton (@hexham1971) reported from Barnet, England

    @virginmedia can you help me book an engineer visit....been trying for hours with no joy. Need some technical issues sorting ASAP ..thanks

  • maiku_akahane 赤羽マイク (@maiku_akahane) reported from Kensington, England

    I feel down as my @virginmedia internet.

  • Ryan_JL Ryan (@Ryan_JL) reported from Islington, England

    @virginmedia call constantly cuts out when ringing and I get ‘advised’ 5 times to go online (which doesn’t help at all). Really get the impression virgin don’t want to help! What’s going on?

  • OlaAgbaimoni Ola Agbaimoni (@OlaAgbaimoni) reported from London, England

    @virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!

  • JetsetSusan Susan Elizabeth (@JetsetSusan) reported from Hackney, England

    @mikast71 @virginmedia Thanks. I also finally got through to a human who said “everything looks fine on our side, sorry you’re having problems.” Kind of at a loss here. Just going to stop the direct debit for the month to see if that generates a response from them.

  • AmbroseBarnaby Barnaby & Chris (@AmbroseBarnaby) reported from Richmond, England

    Anyone else left virgin media and can explain my final bill. We have now served our 30 day notice our service was cut off today. We got billed on the 12th of every month. We just got another bill with a credit and a readjustment to the final amount due Is this normal B.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Psykicpup Laine Dore (@Psykicpup) reported

    @virginmedia No I have not, the agent reset the password for me, the point is it cant work for anyone due to POOR DESIGN. technically failure to update the site when moving to online billing I guess ...

  • Pilki Christine Pilkington (@Pilki) reported

    @virginmedia Never got through to you, went through the usual robot thing and then waiting...... Thought I was going to get straight through to you!!

  • DeviousPL PL84 (@DeviousPL) reported

    @virginmedia Your business model is screwing over and lying to customers once they’re locked in after falling for cheap headline prices. You don’t need feedback, you ignore it and are already aware of how appalling customer service is with long wait times and flakiness of the network.

  • sarahmannionuk Sarah Mannion (@sarahmannionuk) reported

    @guyrleech @virginmedia Can you just cancel the DD?

  • SomeMightSay95 Mark (@SomeMightSay95) reported

    @virginmedia Everything is installed. It just doesn’t all work. The person on WatsApp confirmed my last day is 10th Aug before I can cancel.

  • yido23sc Sean Collins (@yido23sc) reported

    @virginmedia Looks like we can't even get this right. Would like to formally cancel

  • MaisieFennerx 𝐌𝐀𝐈𝐒. (@MaisieFennerx) reported

    Absolutely furious that @virginmedia make it so difficult to leave their services! Continually hung up on when being told I’m being transferred to a colleague. Urghhh don’t recommend - overcharged, hard to cancel, and poor customer service :( #virginmedia

  • biggadave2004 David Hodgkins (@biggadave2004) reported

    @virginmedia please can I get help in relation to the Internet sadly fraudsters are quicker to respond

  • RosYogaRos Rosalyn Griffith (@RosYogaRos) reported

    @virginmedia Hours ( all morning ) on chat bots and various help Systems & then Just to be returned to the Bot on WhatsApp messaging… NOT Acceptable Customer Service ! I am exasperated. Trying to book a home engineer visit

  • HMcGBobbyTerry bobby Terry Scrooowed it Up (@HMcGBobbyTerry) reported

    Buzzing to discover that @virginmedia thinks so little of existing customer that it’ll them charge 17% more than they would a new customer. Gross.