Virgin Media Outage Report in Willesden, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 31: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Enfield Town, Hammersmith, Newham, London, Hayes, Tower Hamlets, Croydon, City of Westminster, Islington, City of London, Poplar, Southwark, Southall, Hounslow and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Enfield Town |
Internet | |
| Hammersmith |
Total Blackout | |
| Newham |
Total Blackout | |
| London |
TV | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Jazzhk
(@aejazk) reported
from
Bromley, England
@virginmedia Hi, I have 1GB line on Hub 4. When I start my MacBook I get 500gb, if I leave on standby for 15-20 minutes it goes to 20 mb unless I restart my laptop which is so annoying could someone please help me to stay on the same speed all the time
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia hi I’m waiting for an engineer to come & look@at my router/WiFi connection but they’ve not turned up. Can you help please
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia I was promised a call back from an engineer within 4 hours over 6 hours ago and nothing has happened yet my broadband and tv is still not working?
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💙Julie Featherstone 🇪🇺 🌹 💚✊🏿
(@jujurants) reported
from
Stratford, England
virgin media down in E7 #virginmedia #servicestatus
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia I did & it said no issues. I have an engineer booked for tomorrow evening. Thanks
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Christopher Brand
(@MrChrisBrand) reported
from
Walthamstow, England
How about everyone who will lose work due to the @virginmedia outage send them invoices for the lost earnings?
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia There's the problem. Service status says 'no known issues'. Phone line says service interrupted back by 1000. Confusing information and inaccurate? The service has been dreadful for FOUR days now!
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jordan
(@wharfyoung) reported
from
Poplar, England
@joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help
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Rampopo
(@Rampopo) reported
from
Stratford, England
Hello @virginmedia no service at all, whole of our street in E15
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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jordan
(@wharfyoung) reported
from
Poplar, England
When you spend 2 hours on the phone to @virginmedia about a complaint that’s taken them over a month to respond to and they pretend not to hear you and hang up the phone coincidentally when they close at 9pm. I’m going to lose my **** soon.
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia is the service down across #london or ?
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia Hi - still no broadband! Day four now. Conflicting information on the website and the phone. Can someone help? This is a really dreadful service
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia hi there is there a problem in N22 area, please. My broadband has been shocking today
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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jordan
(@wharfyoung) reported
from
Poplar, England
So @virginmedia have just told me that a complaint I made over a month ago was actually never going to go anywhere and was only with the person I made the complaint to. I’ve just wasted a month on a complaint that was never going to get resolved. They wonder why ppl hate them
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Oh they just hung up on me after being on hold for over an hour. If virgin media genuinely think I’m going to pay this bill after the level of service I’ve received they absolutely have another thing coming.
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia The SAR apparently should take up to 30 days by which point it will have been 8 weeks since original complaint with no response from VM meaning I can go to CISAS with all evidence needed.
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jonnah
(@TarkusTank) reported
@virginmedia All working fine. Which it was. Only had issues when personalising the hub
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Loulie
(@birdofmanywords) reported
@virginmedia bringing us closer to the things and people we love… by taking my parents’ 45+year old phone number away so nobody can contact them for the last 6 weeks, promising to rectify the problem and provide compensation, not sorting it out AND billing them.
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Veronica
(@Veronic35709033) reported
@virginmedia Anyone waited more than a whole Saturday afternoon trying to get assistance from @virginmedia tried phone & msg service and there’s no one there. Diabolical service!
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Becky Green
(@BecksGreeny) reported
@virginmedia Still having WiFi problems. A status check says there is a TV issue in the area, expected to be solved 17th January 12.00 😕 TV is working, but the broadband isn't.....
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jonnah
(@TarkusTank) reported
@virginmedia The hub doesn’t support WPA2 AES or WPA3
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andychoo64
(@andychoochoo64) reported
Shocking customer service from you, now a week after the service was orederd and I'm still waiting for it to be activated. Absolute joke!!!! @virginmedia
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Alex Trowers
(@BulkPaint) reported
@virginmedia Again, you don't seem to understand. My phone is right next to the router. It connects to the 2.4Ghz network - although that's patchy. The 5Ghz network is non-existent. It's not about optimising the placement of the router - which has worked just fine where it is for years.
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Veronica
(@Veronic35709033) reported
@virginmedia We are attempting to install a new hub and getting the red light. I believe we need our line re-activated. Tried calling twice & gave up after holding for an hour both times. Tried msg & still no response after 2 hours on the browser. There’s obviously no customer service today!
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ScuttLΞ 🦇🔊
(@chainsandtrains) reported
@virginmedia Yep both connections drop out, I check area service status everytime it happens and shows no issues, and neighbouring VMs stay up. So think an issue with my equipment or wall socket
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G A V 👋😀
(@imgavinwwilson) reported
@virginmedia ALL On-demand services down AGAIN in SR4, it's starting to be off more times than it's on. Possible fix by Monday 17th at 12pm.......rediculous!! 😡😡😡