Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Barnet, Southwark, Hammersmith, Chingford, Enfield Town, Hackney, Rickmansworth, Hayes, City of London, Newham, Wandsworth, Southall and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
TV | |
| London |
TV | |
| London |
Internet | |
| Barnet |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Fredrik Cornell
(@fiddecornell) reported
from
Hackney, England
@virginmedia i have now answered 101 questions in the Virgin Support Chat. Every ten question or so is along the line of ”pick one option to continue: 1. I really love Virgin Customer Services OR 2. I have a really small ****”. Worst experience for a long time. BOT heavy, no fix.
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
A question for @virginmedia Is it more important for an engineer to a) resolve a customer's service problem b) get to next appointment because the engineer is measured on appointments attended rather fixed? You have one unhappy customer #poorcustomerservice
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia more than 12 hours without service today. Are there any updates for NW3?
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pat Hamilton
(@going59) reported
from
Walthamstow, England
@virgin media every week I am having problems connecting to my tv because of the internet, can you supply me with a new router because the one I have now is so old?
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The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️🌈
(@SourdoughCycle) reported
from
Wandsworth, England
@virginmedia No sorry - telematics should help you out
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Gav Mac
(@Gavarnos) reported
from
Croydon, England
@PaulbernalUK @virginmedia I had multiple dramas with mine last year/18 months while they were doing the network upgrades, having to resort to 4G. Annoying. Once all the pain is done & you get gigabit broadband using your own router/mesh system & the superhub as just a modem it’s staggeringly good.
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia So you can't help me either! What's the point! Another @virginmedia #fail
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The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️🌈
(@SourdoughCycle) reported
from
Wandsworth, England
@virginmedia @VirginMediaCorp One of your vans just drove down Kyrle Rd London SW11 at 40mph in a 20. Absolute ****! Do you have tracking telematics and do you pay attention?
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@virginmedia Not helpful. Service checked no issues but still had to call this morning as on internet. Down again this afternoon. Spend more time working though the phone than using a load for internet service from virgin. What a waste of money.
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia The service fault is still a thing, been more than 24 hours now. How long is it going to be? Your website keeps pushing the estimated time further.
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia It’s a bit of a joke that the deadline keeps being pushed away even more now. Almost 2 days without service.
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Fredrik Cornell
(@fiddecornell) reported
from
Hackney, England
@virginmedia i have an open and unresolved complaint C-2206212351 which I fear your bots will ”resolve” and close without my consent.
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Santero, human ambassador to ducks
(@djsantero) reported
from
Camberwell, England
@arunsbasra @virginmedia Fuuuuuuck, that's terrible. I just signed up for Virgin yesterday too... 😬
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Maria Marchant, MBACP
(@lovetosleepy) reported
from
Bromley, England
@virginmedia Internet is down in BR76HH. Engineer allegedly coming Fri as it’s only one house at fault. Now a neighbour is saying that there’s outage in the whole area & 30 June is meant to be the day we get our internet back. Any advice on which VM advice to believe, please?
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia both broadband and TV down in nw3 most of the day now - I need both for work...
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Craig R 🇹🇩🌹
(@craigr98_2016) reported
from
Hillingdon, England
@virginmedia I made a formal complaint against your company and was told 28 days I’d get a response - it’s been longer than that, what can we do to get my complaint moving?
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits
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David “Still Not the Footballer” Wheater
(@DavidWheater) reported
from
Richmond, England
3 different @premierinn hotels this week and 6 in the last 3 weeks and I can honestly say that your Wi-Fi is absolutely atrocious. It’s always been bad, but some how it’s now even worse. It’s time to ditch @virginmedia and get a decent Internet supplier.
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia Yeah - to well past 5pm tonight. I have to work and this is almost two days of no service. Aboslutely ridiculous. Never going to use virgin after this month.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anne-Marie Lees
(@lizzydrip91) reported
@virginmedia I need an update on this. We're thinking of leaving you anyways as the WiFi never works (see my many tweets) and the TV is forever crashing. Why should we pay for goods we're not receiving to the high quality you promise?
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russell lehman
(@russelllehman2) reported
@virginmedia Thanks, will try again the wait was over an hour though. Was hoping it would be a simple fix that could be done remotely instead of having to call and wait.
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GamingDad
(@GamingDad18) reported
@virginmedia whats happened to the live chat option. I find that the best way to get things done. My Internet has been shockingly poor for a few weeks now and after 10 years with virgin with constant issues with the Internet I'm thinking about pastures new!
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Daniel_Bevis 🌈
(@Daniel_Bevis) reported
@AndyCarolan @virginmedia Ah really. Well, try and shop / ask around [if you've done the whole 'I'm gonna quit / Ohh. Have a reduced price for X period!' calling card already] your local area. There may be better service elsewhere :)
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Andy Carolan
(@AndyCarolan) reported
@Daniel_Bevis @virginmedia Yup, tried that, and the reaction from the person who surprised at me asking was “tough” They have zero awareness of brand loyalty and treat new customers better than those who have been with them for nearly 8 years.
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Moinul
(@Moinul123) reported
@virginmedia Funny you reply to my tweet on a reply of another tweet and not when I tweet you directly. Your Internet is **** and unstable, the fact that the majority of customers as you put it expect this level of service goes to show how bad your broadband is.
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Philip Parker
(@Phil91Mufc) reported
@virginmedia Good morning. I had fibre installed yesterday, but the internet has been dropping out intermittently, despite being connected to the router. The WiFi also does not reach the whole house as promised, which is a concern. Can I get help with this please?
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K
(@ovoKyle) reported
@virginmedia how do I request a call back... trying to get in contact contact you guys is a JOKE! #HELP #CustomerService
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Andy Carolan
(@AndyCarolan) reported
@Daniel_Bevis @virginmedia I feel differently about the Netflix price increase as they keep adding new content. Also, the service has been very solid. I can only recall once when the service went down, and that was quickly resolved. VM never adds anything to my plan, and their customer service is a joke.
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Sarah Ellis
(@seellis11) reported
@virginmedia Intermittent broadband since install in September. Made formal complaint in Nov - still unresolved. Shocking customer service. Still haven’t had a call from a manager. Daughter Yr11 doing GCSE lessons online, we’re key workers working from home. Not good enough.