Virgin Media Outage Report in Willesden, Greater London, England

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Willesden, England

The most recent Virgin Media outage reports came from the following cities: Enfield Town, Hammersmith, London, Newham, Southwark, City of Westminster, Kingston upon Thames, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Islington, Paddington, and Walton-on-Thames.

City	Problem Type	Report Time
Enfield Town	Internet	2 hours ago
Hammersmith	Internet	2 hours ago
Hammersmith	Wi-fi	3 hours ago
London	Wi-fi	5 hours ago
London	Internet	6 hours ago
Newham	Wi-fi	8 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

• 
  Josh (@Jatkins__) reported 10 seconds ago from Camberwell, England

  I never fully realised how poor @virginmedia’s internet coverage was in south london until moving here and I’m now into my second two-day outage in the past month 🙃

• 
  Dan (@danpowelldjp) reported 35 seconds ago from Esher, England

  @virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.

• 
  Daniel Hillman (@hillmandan) reported 2 minutes ago from Bromley, England

  Got to be the worse customer service in the world @virginmedia . No services for 3 days because your sub contractors cut through the cable and still no light at the end of the tunnel #fuming 😡

• 
  Jenny_Edwards CBE (@Jenny_Edwards) reported 3 minutes ago from Enfield Lock, England

  @virginmedia Well resetting gets if going again but the cut outs keep happening. I'll try ringing later but shortage of staff to help is likely to still be an issue

• 
  GeorgieCox (@SkyFlier6981) reported 8 minutes ago from Brentford, England

  @CalvinMoorley @virginmedia This is typical of them did the same when my internet down mid teaching due to their engineer!

• 
  Riccardo Del Bello (@RickDelBello) reported 12 minutes ago from Hackney, England

  @virginmedia Is there any hope to see the broadband continuous interruptions issue solved anytime soon? People rely on it for work...#virginmediadown

• 
  Martin 'Snazzy' Cox (@MartinCox0155) reported 14 minutes ago from Croydon, England

  @virginmedia What happens is when I connect to the @TicketmasterUK app from the priority app, it offers no option to actually purchase. @TheO2 suggested clearing all cookies and cache. The issue with that is passwords have to be re-entered for almost every app. There must be a better way

• 
  WilsonGao (@WilsonGao10) reported 19 minutes ago from Lambeth, England

  @virginmedia @VMSolutions_ hay I just want to transfer the account ownership to my roommate. But I tried to call u three times, each time I hv to wait 2hrs, but no one could help me to solve it, only transfer to other departments, and wait !!!!!!

• 
  Malkit Kaur (@mal_kaur) reported 21 minutes ago from Barnet, England

  1 month down, and @virginmedia #VirginBroadband continues to disappoint! Doubled my bill costs over the last year only to have nom-existent internet, appalling customer service.. please let me know how I can switch! #VirginBroadbandFail #CXFail

• 
  Malkit Kaur (@mal_kaur) reported 25 minutes ago from Barnet, England

  @virginmedia Yes! Both, bored of terrible embarrassing team calls. My bills have doubled and internet is pretty much nonexistent!

• 
  S (@MSROPER10) reported 28 minutes ago from London, England

  @cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.

• 
  William Warren (@willhenrywarren) reported 31 minutes ago from London, England

  @virginmedia @trickythecat Will affected users get a refund for the lack of service? We haven't had internet for a week.

• 
  Ben Hart (@TheRealBenHart) reported 31 minutes ago from Hillingdon, England

  @virginmedia 2nd time this week that the broadband has been completely down! Fed up with being sent in circles by your telephone system. Your fault reporting seems to flip between acknowledging there is a fault and proclaiming no fault.

• 
  carla morris (@CarlaMorris18) reported 38 minutes ago from London, England

  @virginmedia personal line breached,customer service a joke told me i cant log complaint, 29 yrs with you and told wont call me back !!!

• 
  Mit (@mit112112) reported 39 minutes ago from Brentford, England

  @virginmedia I can't believe the level of customer service on my recent calls with the retention team... offers that last minutes incorrect information being given endless waiting on hold with agents the list goes on.

• 
  Josh (@Jatkins__) reported 39 minutes ago from Camberwell, England

  @virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?

• 
  Richard Perkins (@anurbanpastor) reported 43 minutes ago from Bromley, England

  Any particular reason @virginmedia why our broadband has been down all day? It's half term and we're chewing through our mobile data! Be terrific if you could make it right. Pretty sure it's nothing we've done at our end. Big valentine's love.

• 
  Jade Sharp (@jadesharp1992) reported 50 minutes ago from Richmond, England

  @Joe_Zindani @virginmedia I've had this so much the last week just to cancel my contract lol! You having problems with them as well?

• 
  Jenny_Edwards CBE (@Jenny_Edwards) reported 50 minutes ago from Enfield Lock, England

  @virginmedia Thanks for responding. My modem has yo be reset several times a day. Not a local area issue

• 
  Marco (@marco_dirosa) reported 52 minutes ago from Islington, England

  @virginmedia no internet connection since yesterday. The check service tool doesn't work, nor the one in the webpage. What should I do?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Moeen (@moheenb) reported 5 minutes ago

  @vmbusinesshelp hi there is internet outage and i have been cut off twice on call while holding for hour both times. Whats going on? @virginmedia

• 
  JasonK (@JasonK47230171) reported 5 minutes ago

  @virginmedia I’m going to need to buy some APs through the house so it will be fine in modem mode, however, the average non tech person will think their internet is terrible (upload is still pathetic) but download speeds are way better than what SH4 can actually deliver

• 
  Twatter is shite (@shite_twatter) reported 5 minutes ago

  @virginmedia Just checked. No known issues that I can see. Would the constant disconnects be tied to some sort of limited data plan or something? I play games so I download regularly. I don't recall being told about such a thing but I cant think of anything else.

• 
  van der Finz 🐥🆙 (@JamesFinbow) reported 8 minutes ago

  @virginmedia I’ve done all the things mentioned and I’m still getting remarkably bad speeds. I’m on hub 3 - is hub 4 any better or would it be pointless changing?

• 
  TekGobble - I.T How To Guides Made Easy (@GobbleTek) reported 9 minutes ago

  @virginmedia Is your broadband issue affecting all UK services? I have 8+ sites with no internet connection all west midlands based! #notgoodenough

• 
  Caroline Downes (@CazDownes) reported 13 minutes ago

  @virginmedia @virginmedia after 3 days with nothing it came back on. But now it dips in and out all day long. Yesterday 12 hours no WiFi, and now it’s is off again. Please can you fix this issue??? ASAP.

• 
  Big Aldo (@_a_w_b) reported 17 minutes ago

  @kbarlee @vmbusiness @vmbusinesshelp Kenny i am in G33 in East Glasgow, Service been down since 12pm.. think its a UK wide issue..

• 
  Martin Anderson 🌈 NHS ✊🏿BLM mdtaUK (@mdtauk) reported 19 minutes ago

  @virginmedia So it's almost 12pm, and the service status has changed the time to 4pm. I'm surprised there was no contact from you, no details as to what the problem is that is causing the outage. And there hasn't been any offer of a 5G or 4GB dongle to provide some basic service...

• 
  JasonK (@JasonK47230171) reported 23 minutes ago

  @virginmedia The issues were always there. I tested it while the engineer was there who had already warned me about wired only. Tested my gigabit connection at 200mbps, 250-1000 depending on your contention ratio via wire

• 
  Rosie (@Rosiekiins) reported 23 minutes ago

  @virginmedia been waiting a week for a response from the cancellation team to sort out a new deal for me?? Actual ridiculous customer service!