Virgin Media Outage Report in Willesden, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, Hackney, London, Hammersmith, Islington, City of Westminster, Newham, Croydon, Southwark, Watford, Paddington, Tower Hamlets, Wembley, Camden Town and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Total Blackout | |
| Hackney |
TV | |
| City of London |
Wi-fi | |
| London |
Total Blackout | |
| City of London |
Wi-fi | |
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Sergio
(@Sergios_13) reported
from
Paddington, England
@virginmedia Hi, thanks for your reply. We keep having the same problems with connection over and over. For the last months, I have called at least 3-4 times / the calls are charged. I expected from your side to offer services to inspect the connection and router. Thank you
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia router says access denied for internet connection and I’m without broadband service.
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Mandy
(@Mandyped1007) reported
from
Bromley, England
@virginmedia my parents are still awaiting a password so they can call to cancel something your rude representative forced them in to!
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Shame!!! You shud terminate your contract with @virginmedia @Virgin @richardbranson
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aliyah
(@_aliyahfaith) reported
from
Lambeth, England
Virgin media is the worst broadband ever!
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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Michael McDermott
(@ElGuiri13) reported
from
Barnet, England
Yet ANOTHER problem with @virginmedia broadband & TV. Third time this week and that’s not unusual! #PayingTooMuchForNothing #VirginMedia
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Jonny
(@jonnytbonewils) reported
from
Camberwell, England
@virginmedia enough is enough. Broadband in the Nunhead/ Peckham are has been useless for nigh on@a year. We were promised big improvements in Sept that never came. We now re-boot 2 to 3 times a day. Had enough of your suggestions that never work. Please arrange an engineer ASAP
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
Truly @virginmedia must have the worst customer service. Still hassling me for something they came in person to collect yesterday! #seriouslyhopeless #canttrustaword
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Michael harrison
(@mackenziedarcy) reported
from
Stratford, England
@virginmedia The finer details are you are putting my £4.13 bill up by £9 with 2 years left of my contract, disgusting customer service
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Well - what a surprise. No contact after 48hrs which I believe is part of your resolution criteria. Don’t know how else I can move a complaint through this process when I am ignored!!! A court letter will no doubt wake someone up there 😊👏👏🤭
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
@virginmedia Your telephone service claimed it was a general outage in my postcode between 2am and 2pm. I was up at 5am to take a call. I couldn’t take that call bcos I didn’t have a working tv/phone/broadband connection. No warning. No explanation.
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Catherine Cooke
(@Catherine1090) reported
from
Walthamstow, England
@virginmedia Passive aggressive sarcastic responses using my name are creepy and unhelpful. If you would like to help me please follow me so I can Dm you my account details.
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Peter Boxer
(@peter_boxer) reported
from
Bromley, England
@virginmedia Yes. And no one asked. I have given my notice. My account is in credit. Was there a reason to stop my service with no email or text. And frankly no reason to seek to shift blame. Poor #CustomerService #fail
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My escalation is the the British Court and Justice system. Fed up with all this shit. Just shows levels of competence and CRM interactions.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have completed your online form to extend this complaint before I apply to SCC. Let’s hope we hear from Virgin today. If not, I have tried and wouldn’t be surprised if I am not contacted because my account is closed as of Nov 18.
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Chris Hampson
(@chrishampson) reported
from
Richmond, England
@virginmedia is down. Area 3. Please fix ASAP.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claudette Hewitt
(@Claudette966) reported
@virginmedia I am sadly with virgin media and have had no tv or internet for the past 2 days. Each time I contact virgin media they give me a time when it will be back on. Each time that given time comes and goes and my tv and broadband are still down. Virgin Media's service is rotten!
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Glamour is me 🎶🇬🇧
(@rendle_tina) reported
@MrGee27 @virginmedia Same with #sky so I pay a stupid amount for a line rental frustrating 😡🎶🇬🇧
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Adam
(@Defraaag) reported
4 Virgin Media host vs 4 Open Reach is the worst thing I've ever been apart of
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Loty Ray
(@Loty__Ray) reported
@virginmedia I understand, but it has been 3 weeks now which is a long time for the service to be so affected, its struggling to even let me send emails. We have not been told what the exact issue is at all which is frustrating despite numerous calls. Do you have any info?
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John Kelly
(@donegaljohnjdk) reported
@virginmedia not great customer service. Logged a complaint got a resolution, don’t agree with it. Phoned up to talk about it and was told deadlock. Get an email today to say that I haven’t been in contact the case is now closed.
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•🦋ℭ𝔥𝔩𝔬𝔢
(@chloexchm) reported
@virginmedia why do i pay for wifi when it literally never works
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Tarek Khwiss
(@Tarekkhwiss1) reported
@virginmedia Hi There, still to this day our WiFi hasn’t been the same since it went down 2 weeks ago. It’s not loading content properly. I’ve been using my cellular. It says it’s working however it’s not.
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Marcus Dimbleby
(@MarcusDimbleby) reported
@virginmedia Once I’ll take as unintentional. But twice? And disconnecting my service? That definitely wasn’t unintentional. Can someone actually call me? And not from a call centre.
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Zoey Deacon
(@Zoeyyyyd) reported
@virginmedia Shocking service!!! Trying to sort out my bill, was on a chat and the person I was talking to said it was time for them to go home so they were adding me back in the queue and now I have to wait 45 mins
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Alice Roseberry-Haynes
(@aliceandtheink) reported
@virginmedia Yes, it was supposed to be fixed at 10am today. Checked again and it said 4pm today and there’s still absolutely nothing. The service checker reports no issues in our area but it hasn’t worked since Wednesday evening. Not working for neighbours either.