Virgin Media Outage Report in Willesden, Greater London, England

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Willesden, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, City of Westminster, Kingston upon Thames, Enfield Town, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Islington, Paddington, Southwark, Walton-on-Thames, and Waltham Forest.

City	Problem Type	Report Time
London	Internet	49 seconds ago
London	Internet	5 minutes ago
London	Internet	29 minutes ago
London	Internet	57 minutes ago
London	Wi-fi	1 hour ago
London	Wi-fi	1 hour ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

• 
  Mariachiara (@mariesnotcool) reported 28 seconds ago from Islington, England

  @virginmedia we’ve had no service in EC1V London, since our Wi-Fi was installed last month. We’ve tried to call countless time and we keep being told about “area issues” that would be solved the day after but never do. This is just unacceptable behaviour!

• 
  Jeff Brown (@fadermonkeyking) reported 5 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 12 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  Nigel Ellway (@Nigelellway) reported 18 minutes ago from Camberwell, England

  @virginmedia I have no broadband or phone, your online checker doesn't work and neither does your helpline. What's going on?

• 
  SallyH (@sallyhhk) reported 19 minutes ago from Islington, England

  @virginmedia 3 hours of online chat and I’m still haven’t managed to cancel my subscription. Why is it so difficult??

• 
  Lloyd Child (@islingtonlloyd) reported 22 minutes ago from Islington, England

  Nope, not just me. Hurry up & fix it @virginmedia , I want to watch the game in UHD

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 24 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  Lloyd Child (@islingtonlloyd) reported 27 minutes ago from Islington, England

  @virginmedia Hi, yes I did. But still no service before I left home. Online service checker just said problems with TV & Broadband in my postcode area. Currently not at home, but will check upon my return.

• 
  Niro Knox (@niroknox) reported 38 minutes ago from Potters Bar, England

  @richardbranson virgin media U.K. business service is appalling , customer service and tech support are lying, promising callbacks just to get you off the line, 3 weeks no service my business is chaos, my SLA is 12 hours yet no one to talk to fault: F010324227 No one is helping

• 
  royal 🌈 (@elthampalacegay) reported 40 minutes ago from London, England

  @virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??

• 
  Helen Reihill (@BBLn15) reported 42 minutes ago from Tottenham, England

  @virginmedia It’s the same number I’ve had for over 30 years. Read previous tweets! I wanted rid of Virgin because Customer service is really lousy. I see you’re pushing the blame to other provider without evidence. Sounds about right How long wait for someone to answer the phone today?

• 
  itsnotOK (@itsnotO56763609) reported 43 minutes ago from Spelthorne District, England

  @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

• 
  Lloyd Child (@islingtonlloyd) reported 45 minutes ago from Islington, England

  Oops! Virgin Media seems to be down in N LDN, or is it just me @virginmedia

• 
  Stewart Daniels (@Editmonster) reported 47 minutes ago from Walthamstow, England

  @MoneySavingExp , good morning just wondering if having no service from @virginmedia for over 20 Days is that ground to cancel with no costs

• 
  royal 🌈 (@elthampalacegay) reported 48 minutes ago from London, England

  Can you please just sort out the broadband issues in SE9 @virginmedia Been ongoing since the 30th with timeline of resolution continually moving out.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 51 minutes ago from Spelthorne District, England

  @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

• 
  Stewart Daniels (@Editmonster) reported 51 minutes ago from Walthamstow, England

  @virginmedia got a bit of issue which has been doing on for two weeks and now been told it need to go to Networks Team , is there anyway of knowing when this repair will happen

• 
  marco salamone (@marcones87) reported 52 minutes ago from Tottenham, England

  @virginmedia n22 my line is down, this issue is due for the weather?

• 
  Mrs R (@KateRenton) reported 55 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 58 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clever(ish) (@kindacleverish) reported 7 minutes ago

  @Jayshum132 @virginmedia Thankfully full fibre lines are being built along my street (which I believe is at the behest of the council). Virgin media have had a chokehold on high-speed broadband for too long, using it as a blanket excuse to treat their customers like ****.

• 
  Cassandra Mayer (@cass19may) reported 10 minutes ago

  @virginmedia I'd already raised a complaint. Heard nothing back so far. But today lost a day's work only to find out this had been a network issue and that I face a second week with no WiFi, tv channels or internet. NOT GOOD ENOUGH.

• 
  Catherine Mayer (@catherine_mayer) reported 10 minutes ago

  @virginmedia @cass19may Why should she have to spend time raising a complaint when #VirginMedia has wasted so much of her time already!? And you’re not exactly making it easy for her to raise complaints given that she has to use ££mobile data on because you fail to provide the broadband she pays for

• 
  mark Hughes (@Mark56623345) reported 11 minutes ago

  @a516digital Out of everyone I know only 1 had something other than sky freesat or freeview, he has virgin media, but is so reluctant to talk about it because he has had so many issues with it, he wants to smash it up.

• 
  alex smith (@asmithhh1993) reported 17 minutes ago

  @virginmedia Is it best for me to call customer service about it?

• 
  Saf (@S4rfraz) reported 18 minutes ago

  @virginmedia Hi, apologies. I was liaising with one of your other colleagues David hence I didnt get back to you as I didn't want to duplicate the work. However he has gone silent on me since yesterday afternoon. Not sure what to do now, can you still look into my complaint?

• 
  Indian (@ChoudharyNeil) reported 19 minutes ago

  @virginmedia bigtime lead down. 2 months on and still no broadband connection. Numerous call to the customer service but no has a clue. Very disappointed. Not going to recommend to anyone

• 
  Andy Rossiter (@andy_rossiter76) reported 21 minutes ago

  @virginmedia its stating no issues in area, on the weekend it played up then after 2 hours it started working again. It seems to do it every other day.

• 
  Andy Rossiter (@andy_rossiter76) reported 22 minutes ago

  @virginmedia When we call, we just get told that an engineer will need to come out, this doesnt explaint why the street is also having issues. Just asked my brother who's further down the street & his internet is the same. So it seems its an area fault.

• 
  Big t (@spurs4life2019) reported 22 minutes ago

  @virginmedia OK 3rd visit from an engineer, only had the equipment less than 3 weeks, still can't sort out the problem with the on demand/catchup/apps. Beyond a joke now!!!