Virgin Media Outage Report in Willesden, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Newham, Hackney, Croydon, Ealing, London, Poplar, Southwark, Hammersmith, City of London, Barnet, Camden Town, City of Westminster, Stanmore, Enfield Town and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Internet | |
| Hackney |
Internet | |
| Croydon |
Total Blackout | |
| Ealing |
Wi-fi | |
| London |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
dear @virginmedia your internet connectivity is broken.
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Prince 👑 🇺🇬
(@GoldSoul_P) reported
from
Enfield Lock, England
I swear I’m tired of @virginmedia last week the tv box decides to act up and I had to wait 3 days for a new one and now the broadbands not working so I’m without internet for God knows how long smh
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Kimberley Morris
(@Kimmy_CPFC) reported
from
Croydon, England
@virginmedia Your 150 service is saying we owe you money. How can that be when the payment is due today and you take it by direct debit. Actually livid right now
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!
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nik_masters
(@masters_nik) reported
from
Camden Town, England
@virginmedia Yes, the area has a fault. Expected to be resolved later this evening. However, that is @virginmedia fault , failing for which do not have service which we pay for. Pls. organise compensation. Have reported via phone as well. Thanks.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.
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H a n n a h
(@HanHan1) reported
from
Bromley, England
@virginmedia I haven’t rebooted anything, it has just always been this slow for the whole time I have had it
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@AyoCaesar Problem is that Sky have no control over it, because its actually owned by Openreach. They own the lines for all providers, apart from obviously Virgin Media.
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Billie Ing
(@BillieIng) reported
from
Lambeth, England
@virginmedia Broadband fixed - but still can’t get into my account. I joined you in August and it’s still not resolved... have tried phone, Twitter, text, asked the engineer f2f - no one can help
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Billie Ing
(@BillieIng) reported
from
Lambeth, England
@virginmedia It won’t let me. That’s the issue
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Haston Oliveira
(@HastonOliveira) reported
from
Hounslow, England
@latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!
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Allison
(@afturain) reported
from
Richmond, England
@virginmedia They know they're taking to the right person because of all the other details, too. They are deliberately making it difficult. If I wanted to buy more from you there would be no problem.
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Boris
(@gradinho97) reported
from
Kingston upon Thames, England
Well done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼
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Mikey Schmikey 🏴 🏳️🌈 🇪🇺
(@mikeyplewis) reported
from
Islington, England
@moocowuk @virginmedia I’ve never lived anywhere that they’ve cabled up :/
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia I’ve been with your service for just over 24hrs and still no internet connection. This must resolved before the end of the week.
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
I will now make a point of tweeting every time my @virginmedia broadband service is down so we can keep a live record of how often this happens. It will be a wild ride! (Down for the last 20 minutes, website also down for maintenance apparently).
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
@virginmedia We know of an issue in your area that results in loss of service [...] you may be eligible for bill credit if your service isn't restored within two full working days.” I don’t know about bill credit but I massively need to work from home today.
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H a n n a h
(@HanHan1) reported
from
Bromley, England
What is the point of having @virginmedia when the Internet NEVER works and when you mention it no one helps! What am I even paying for 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlotte 🫧
(@Charlottel1994) reported
Imagine being on phone to @virginmedia for over an hour for them to out the phone down and not even resolve my problem. Not even been with them a week and this is how they treat customers. Back to @SkyHelpTeam I go!!
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Chelsea Rose
(@Chelsea55469992) reported
@virginmedia what a surprise, trying to get through to you AGAIN because you haven’t done what you said you would. Your service is disgusting! Just another thing to add to my complaint! You really know how to keep your customers don’t you! #absolutejoke
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Adam H
(@Adam_SAFC) reported
@virginmedia 💩customer service from virgin as always. Last contract before I move to grain 👋🏻
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Racoon Dog
(@ForensicFred) reported
@virginmedia Your plan is not to help customers, not to pay compensation, whatever it takes to just push your customers away, how you exist I really have no idea
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Laimonas 🇺🇦🇱🇹🇬🇧
(@Laimonas131) reported
@virginmedia How fck i can contact you. Fck custumer service. You piss me off. Two weeks no one picking up phone.
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JOHN
(@Clarke1John) reported
@VirginMediaIE hi, tv reception has been pixelated all day on all channels, thin bars of colored pixels flashing on the screen and some stations wont even load , ive rebooted the virgin media box and still persisting, internet fine no issues there-Dundalk here.
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James Croydon
(@jimmycroyds) reported
@virginmedia absolutely appalled by your “customer service” - 3 phone calls totalling over 2.5 hours just to try and discuss a price reduction. Long standing customer but you don’t seem in the slightest bit interested if I leave judging by the attitudes of your employees 😡
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Kubetzky
(@Qb3c) reported
@virginmedia Your chat is offline ever since I've tried to contact you for the past 2 freaking weeks... stop telling lies... it's offline so you charge people for calling on your landline... get your crap together
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liam bonthrone
(@bonthrone_liam) reported
@virginmedia how long does it take to get transferred to agent from chatbots. Got kicked from call y’day, no idea how long I have to wait today - waiting,waiting, waiting. It’s dreadful customer service….
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DustyFlapdragon
(@DustyFlapdragon) reported
absolutely ***** me off when you can only cancel a service by phone, only to sit on hold for 30 minutes (and counting) like I have nothing better the do on a saturday @virginmedia