Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Hounslow, Waltham Forest, Newham, Croydon, Harrow, Southall, Waltham Cross, City of Westminster, Hampstead, Harringay, Greenford, Paddington and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Hackney |
Internet | |
| Hounslow |
Total Blackout | |
| Hackney |
Internet | |
| London |
Wi-fi | |
| Hackney |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia Well you said u only get compensation 4 certain things however for almost 3 weeks now the internet I rely on for nearly everything is slow &cuts out my neighbours the same . I have missed on line interviews , zoom meetings , unable to do some coursework & u guys say oh well ...
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Robin Pritchard
(@robinpr71) reported
from
Lambeth, England
So @virginmedia you keep telling me that my broadband is working again now but it’s been off since 7am and still is. The problem is not fixed in South East London 😤
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia In addition, when will it be fixed for good? If you don’t want your customers up in arms, be transparent, honest and say what the problem is and relay and exact date. No canned responses!!!
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vicky
(@vickyatwork) reported
from
Croydon, England
Waited on hold for half and hour then @virginmedia answers the phone and disconnects straight away 🙄 great service you're providing 🤬 #GIVEMEINTERNET
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
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Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
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Paul Vivash
(@paulvivash) reported
from
Lambeth, England
@virginmedia Day 2 of no broadband or TV in SE21. You’ve switched off your contact lines again and the fix time on your Status Checker keeps pushing out. How are people meant to WFH? Get your act together
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia answer your damn phone
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia how long is tv and broadband going to be down today in the Kensington area?
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia once again broadband down. Working from home, when will it be up and running again?
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia please give me a proper email for complaints I’m losing the will to live and your bots are ridiculously stupid even for bots
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???
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Michael Kamen
(@makamen) reported
from
Watford, England
@virginmedia hello, trying to change my package but the link on your website seems to be broken and can't get through on the phone can you help please? Thanks
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Matt 🇪🇺🏴
(@sumnerpom) reported
from
Bromley, England
Would be nice if @virginmedia admitted there was a problem. Broadband down since last night, same previous night. Just glad I don’t need out for work today. Shame everything else needs it tho #virginmedia #virginmediadown
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Lynsey Smith
(@LynsLot) reported
from
Croydon, England
@virginmedia please can you let me know what is wrong with your internet connection is SE25. It has been down for a long time and would like to know when we will have a connection again ? Thanks
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Chris
(@cjpokemon3) reported
from
Watford, England
@virginmedia been on the web chat for over two hours trying to cancel my account as moving and been cut off again! Is there an email address I can contact?
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Wasim Akram
(@ZoSo365) reported
from
Barnet, England
@virginmedia - I have a replacement router however when it is unable to connect to your network. Its is not getting a public ip and the 'Network Access' status is blocked as opposed to Allowed. I need to speak to someone from the technical dept to get this allowed.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia Your chat is a stupid bot who sends you in circles tells you they will find a person and then starts from the begining
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Maria David
(@2wheelchick) reported
from
Bromley, England
@virginmedia Is there currently a technical issue in South London? Wifi is not working. Please could you confirm. Have switched off and switched on my box but nothing's working.
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Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@Chris70862708) reported
@virginmedia I have called up. Sent sms many times and they refuse to come look at the issue. It’s a disgrace
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melodiouscode
(@melodiouscode) reported
Now that I finally have a @virginmedia engineer here they are finding physical issues, like damaged cables in the pit under the pavement. If only customer service had listened to me why I said 3 repeated factory resets of the router wouldn't solve anything. 1/x
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ben rosenfeld
(@benrosenfeld15) reported
@virginmedia I keep calling 150, selecting issue with broadband and then it just sends me a TEXT saying if I have further problems to click the link. Continuous cycle. I'm not actually getting anywhere!
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ASM_London
(@ASM_London) reported
@virginmedia stop using CV-19 as a reason for poor performance & customer services. Cancelled account in March & 2 months later I’m being charged repeatedly for not returning the equipment. Tell me the address and I’ll deliver by hand. Your call centre staff are an Absolute Joke
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Megan Whitton
(@PegWhitton) reported
@Libra_Comms @LDesesperes @virginmedia Yep, they had an incorrect number for my husband - sent him an email saying the complaint had been resolved as they hadn’t been able to contact him. He followed up with another complaint and has spoken with ofcom.
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Stephen Powell
(@stevio36) reported
@StaiteAnt @LDesesperes @virginmedia I hyhad that problem as well as they only want you to upgrade, is the customer service in India by any chance
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Carl Rodger-Fox
(@Carlitofox) reported
@virginmedia @BigPhilOn De24 also out second outage this week please confirm how much my bill will credited/reduced thank you
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Megan Whitton
(@PegWhitton) reported
@virginmedia I believe you’ve been speaking with my husband about a resolution. Though your current offering is ‘apology to customer’ - far less than satisfactory considering how you’ve treated us thus far
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Jimmy Swanston
(@jimswanstonlive) reported
@LDesesperes @virginmedia They never reduce my bill they just put it up even when I can’t pay it at the mo they don’t help
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MarkAmos
(@KenMamos) reported
The only time I use my @virginmedia landline, is to call @virginmedia to tell them my @virginmedia WiFi is not working (again)……!!🤬