Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hackney, City of Westminster, Southwark, Poplar, Greater London, Chingford, Wandsworth, Hayes, Harringay, Newham, Hounslow, Enfield Town and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out
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raimundo vazquez
(@raimundo) reported
from
Tottenham, England
Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
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marksonofjohn
(@marksonofjohn) reported
from
Camberwell, England
@virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@BBCWatchdog I was without TV service with Virgin Media for over a week this month, could only use chat bot, eventually a live chat with a person because I took to twitter, but they couldn't help me either. Still waiting for the comp form they said would come automatically.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia Still terrible. Can’t even watch TV. It works some hours and then it fails
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia wifi doesn’t work. It’s impossible to get in touch with them in the phone. The worst internet service I have had…
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kenneth Hay
(@kennyhay89) reported
@virginmedia Can anyone help me I currently have an outage of TV and broadband since Thursday 3rd March and no one can resolve this issue. I have a technican coming on Tuesday but my partner works from home and losing money every day.
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Tom
(@jaggertime) reported
@virginmedia I've literally had 4 engineer appointments about this fault, but still not allowed to walk away from my contract. Horrendous service, which I can't escape without paying a load more money. Advising everyone to avoid your lot like the plague
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Piotr Goralski
(@tomeechanfan) reported
@virginmedia what sort of engineers have you hired at virgin media? it's been an hour since the broadband has gone down. yayyy
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Forestfan
(@You_Reds_NFFC) reported
@virginmedia Virgin Media. You are the WORST company I have to deal with. New 18 month contract, told 14 days cooling off period & nothing will change. Sadly everything has changed & a complaint has been raised? I guarantee I won't hear a word. Virgin Media speak complete Lies...
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Jtte 💙
(@Jtte20) reported
@virginmedia I have & I was cut off.I phoned back & the next person made an offer of £20 more & couldn't offer me what the previous had.I can't tell you how many times I've had to say who I am over the last 3 days!My a cancellation order submitted now.Frustrated with the service!
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Himesh
(@RealisticView89) reported
@virginmedia I don't know, something to do with the cables and external eork. But this has happened twice!!! How long do I have to wait!!!! But how long am I supposed to wait. My current service is high prices because I am out of contract. I have to suffer and wait constantly for Virgin Media
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Rebekah Louise
(@BecksCarr88) reported
@virginmedia I can’t test the wired speeds the box was only installed today can I have an email adress to make a complaint please
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David Hunter
(@davehunter64) reported
@virginmedia I've put in a formal complaint now. You won't be able to do anything or look at account info due to data protection , so whats the point? The purpose of the tweet was to let people know not to let virginmedia staff put you on hold as they will keep you on hold, then hang up!
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Himesh
(@RealisticView89) reported
@virginmedia I raised a complaint through the complaints process the last time my installation was cancelled and I still haven't had a response from anyone at Virgin Media. Do I just carry on paying my current provider high prices and continue to wait for Virgin Media to one day install
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SaoirseEire
(@SaoirseEire) reported
@virginmedia worst provider on the planet. No customer service or compassion. #notovirginmedia