Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 11/22/2025 00:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of London, Harringay, Ealing, London, Wembley, Hounslow, Hackney, Hammersmith, Enfield Town, Watford, Newham, Paddington, Croydon, Poplar and Southwark.

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City Problem Type Report Time
United KingdomCity of London E-mail
United KingdomHarringay Internet
United KingdomEaling Total Blackout
United KingdomLondon Total Blackout
United KingdomLondon Total Blackout
United KingdomLondon Phone

Community Discussion

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Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • e17caz Caz 💙 (@e17caz) reported from Walthamstow, England

    @virginmedia having real problems with internet dropping out this weekend - how can I get it checked ASAP please? Working from home....! Thank you.

  • SamMiles87 Sam Miles (@SamMiles87) reported from Walthamstow, England

    @virginmedia my WiFi isn’t working but there are no network issues in my area and no problems detected. I’ve rebooted, reset, re-attempted connection but nothing. When I call 0345 454 1111 no answer. Please help!

  • jackjctaylor Jack Taylor (@jackjctaylor) reported from Islington, England

    @virginmedia Yes, but every time I’ve tried a web chat with you I have never received a response. I was waiting 4 hours on Wednesday last week and no one answered after the bot

  • Phil_precious1 Phil (@Phil_precious1) reported from Camberwell, England

    It is truly frustrating to be without internet for 5days. You promised 24hrs call back. Never happened. Shameful @virginmedia

  • Spinnofflondon Spinnofflondon (@Spinnofflondon) reported from Camden Town, England

    @virginmedia #hampstead still suffering in the village as the signal is still not fixed day 4 !

  • jackjctaylor Jack Taylor (@jackjctaylor) reported from Islington, England

    @virginmedia I’ve just received an email from you saying my new package is ready and shows me renewing for another 18 months, this is dispite the fact I called to cancel last week and we’re due to be cut off on Feb 11th. What’s going on?

  • stephen_j_moran Stephen Moran (@stephen_j_moran) reported from Harrow Weald, England

    @virginmedia I think it's a standard engineer visit to address the broadband outage. We're hoping it won't lead to another cycle of cabling attempts, although I understand that things have to take their course and hopefully get there in the end.

  • SamMiles87 Sam Miles (@SamMiles87) reported from Walthamstow, England

    @virginmedia Hi john, no there isn’t. All status pages and troubleshooter told me it was my devices at fault not the network, yet your colleague told me on phone it was an ‘area issue’ (unclear where) and would not say more other than 5-7day interruption. Can you DM me for my phone number?

  • stephen_j_moran Stephen Moran (@stephen_j_moran) reported from Harrow Weald, England

    @virginmedia All the customer service people I've spoken to (by mobile phone) have been very nice and tried their best with tests and notes on the file etc. The work on cabling seems to be a law into itself and repeatedly tried & fails, as far as I can gather, to though that is only surmise.

  • Phil_precious1 Phil (@Phil_precious1) reported from Camberwell, England

    @virginmedia Just signed a new contract and I wanted to retain my old landline but @virginmedia changed my number without informing me, yet my internet is not working. I’ve got deadlines to submit my schoolwork. My girls are also not able to study,

  • KarenMyring Karen Sarah Myring (@KarenMyring) reported from Croydon, England

    @virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help

  • AddingtonSteph Stephanie Addington (@AddingtonSteph) reported from Richmond, England

    Hello @virginmedia we’ve been trying to get a response from your customer service team about network performance. Emailed and called, but the call was cut off. Help!

  • CahalBannon Cahal Bannon (@CahalBannon) reported from Hackney, England

    @virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔

  • Phil_precious1 Phil (@Phil_precious1) reported from Camberwell, England

    @virginmedia Chatting with you is not solving my problem. This is day 6 with no internet to work in my house. Your company took it upon themselves to change my landline without informing me. I have called the old provider to find out if the line is still available with BT

  • jfkent93 James (@jfkent93) reported from Hounslow, England

    @virginmedia I have called your team 3 times and been hung up on each time. I am contacting about a problem, please can someone reach out on this.

  • ianmckennaftrc Ian McKenna (@ianmckennaftrc) reported from Islington, England

    It must be time to strip the bearded #TaxDodging #Conman @richardbranson of his knighthood every company called #virgin just rips people off & gives appalling service especially @virginmedia

  • BowenKnight_24 Theo M-T🏎🏁✝️ (@BowenKnight_24) reported from Spelthorne District, England

    **** Virgin Media and their bullshit WiFi man😒

  • noneybean Antje Southern (@noneybean) reported from Islington, England

    @virginmedia Your customer service tops the worst ever experienced. Paying for top connection and receiving intermittent and weak broadband signal. Hour long waiting times on the phone and evasive explanations. Absolutely shambles

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    Virgin Media putting up prices. Under the guise of network upgrades! “like it or leave it” they say. Fair enough, “leave” it is. @SkyUK @bt_uk I’m coming to one of you! #leavevirginmedia #virginmedia

  • infolakedistri1 info@lakedistrictcottages.net (@infolakedistri1) reported from Camden Town, England

    @virginmedia I have now been without broadband for over 24 hours and on your service status page, it says I have no problem. When I call, you admit the problem but give no indication when it will be resolved. When can I expect broadband in Nw3?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AmyJohn89652328 Amy Johnson (@AmyJohn89652328) reported

    @virginmedia are clueless. This is completely unacceptable and I'm still no closer to sorting it. I've never known such shocking customer service for such a big, multi billion pound company

  • ben_slack28 Benjamin Slack (@ben_slack28) reported

    @virginmedia hello. I am a new customer and I have noticed that your on demand movies don't have subtitles. Is there a reason for this? They have subtitles available when played off the regular channels. This seems like a feature that should available.

  • Daveyasprey Davey Asprey (@Daveyasprey) reported

    @Matt_B4DG3R @virginmedia I'm sure if i didn't pay my bill, they'd be on to me the same day, yet connectivity issues can roll on for years, and they turn a blind eye, or blame your devices etc. I get faster internet speeds using my mobile phone as a hub, which is ridiculous.

  • PrimaryxTeacher Angela 💫 (@PrimaryxTeacher) reported

    @virginmedia I had a power outage this morning and the modem hasn’t worked since. Yes everything is affected. Will call now.

  • mikeycharles93_ Mikey Charles (@mikeycharles93_) reported

    @virginmedia absolute disgrace how your customer support team/ marketing team speak to existing customers. Nearly 24 hours of communication with various staff constantly upselling and not listening to what we actually want. Ridiculous. Will be leaving - @SkyUK interested?

  • Catheri61359019 Catherine S (@Catheri61359019) reported

    @virginmedia my name is Craig shand after 4 complaints no reply and engineer visit who said you just have to findle with it to get signal we still don’t have internet upstairs!!!! We pay over £90 a month get this sorted!!!!

  • Verns79 Mark (@Verns79) reported

    @virginmedia No they didn't ask to check wires but I've done that, after 25 minutes on the phone they did a reset and upgrade or something and then wouldn't tell me the problem, just kept saying there hadn't been an issue yet clearly there was as they had fixes the issue. I have a hub5

  • Verns79 Mark (@Verns79) reported

    @virginmedia The hub 5 is slow as hell and 9 times out of 10 when I'm upstairs or in the living room (considering my home is open plan) I turn my WiFi off ?

  • treborddot rob todd (@treborddot) reported

    @virginmedia @BackOnTrack__ Nope and on service check apparently I have connection issues with 9 devices !!!! I’ve only got one internet hub !! I would suggest you send a new one out

  • zsdesigns22 zsdesigns (@zsdesigns22) reported

    @virginmedia this is still ongoing after 3 days and I’m still being asked the same questions by customer service. If I could rate your customer service it’s -10/10