Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Islington, Croydon, Leyton, City of Westminster, Newham, Wandsworth, Hounslow, Poplar, Southwark, Hampstead, City of London, Enfield Town and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Hackney |
Total Blackout | |
| London |
Total Blackout | |
| Islington |
Internet | |
| Croydon |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia We're expecting an engineer visit between 4 and 7pm today. It's 5pm now and no sign yet. Getting dark outside. If it's not fixed this time, we will have to think about switching to another service supplier, which we really don't want to do.
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Oriental Food 吃货铺子
(@fareastfood126) reported
from
Islington, England
@vmbusiness Broadband is down followed by @UKPowerNetworks power cut. We are done today.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been here 10 days .. I’m paying for a service that you are not providing whilst trying to work from home . Please just provide that rather than promised and vague fix it dates
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia Finally got through to Retentions by phone & unlike their text service they were helpful & resolved it with an improved offer - something the text people insisted was impossible & that nobody else would be able to do more. Awful to think others will be ripped off by this attitude
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia I’ve tried the basics and First time I called customer services the message was “we are very busy at the moment, please try again later” and later I waited 30min to speak to someone who didn’t sort the problem out. Instead she told me the technician will visit in 4 days!!! What??
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Well the forums were useless... now all my virgin services are down, again.
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Meldrew
(@victormeldrew66) reported
from
Croydon, England
Broadband supplier #VirginMedia customer service is awful. Twice today spoke 2 people both had my account in front of them, was told hold whilst i transfer you. After waiting for over 30 mins on both occasions i hung up, Web chat tell you to call. #customerservice has to be 0
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Shumailla
(@szdar) reported
from
Harrow Weald, England
@virginmedia sick to death of this absolutely rubbish WiFi. Rebooted several times, phoned your team, even installed a new router. Nothing seems to improve it and you supposedly pride yourself on being the best. Please fix this issue.
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Wendy
(@Honeykiss) reported
from
Lambeth, England
@virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help
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john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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Elise Tapper
(@elisetx) reported
from
Barnet, England
@virginmedia your service is AWFUL!! Been cut off twice and my problems are still not solved 😡
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia Got through on text: they offered to cancel the increase & restore the £44 price, but refused to match the £40 as it’s “only for new customers”! They referred me to Retentions, but they have now withdrawn even that offer & insist I must pay the full £47.50! Just unbelievable!
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Jessica Tovey
(@jessie_tovey) reported
from
Islington, England
@virginmedia The issue you ‘fixed’ hasn’t resolved anything. I’m now being told earliest at-home tech appointment is 4th Feb. I am a freelancer who relies on internet to make an income wfh. If it doesn’t work, neither do I - and I lose jobs. PLEASE HELP.
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John Smith
(@Temple64Sybil) reported
from
Harrow Weald, England
Feel like killing someone, Virgin Media gone down again while watching football so missed second half, total ******* bollocks. Fuming.
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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添柏司 TDP
(@tianbosi) reported
from
Hackney, England
@virginmedia ok so my contract is ending and you are increasing it by 50pct to £60... With nothing extra. And still no compensation for 3 days internet outage. BT and Sky are offering £45. So what's the story????
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Katie Scott
(@kat1esc0tt) reported
@virginmedia Hi, I have an o2 priority account via my virgin media account but every time to try and go on the website or app and log in, as it’s waiting to log in it glitches and goes randomly back to the home page. I have deleted the app and reinstalled it etc. help!
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Caroldavies
(@Caroldav0117) reported
@virginmedia This number you have provided is not accepting text messages as you advised! Please contact your accounts team to terminate my account! @Ofcom
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Avatar7
(@Avatar777897645) reported
@virginmedia Why don’t virgin employee good engineers - why is that virgin engineers only seem to drill people houses down and leave cable box open, and wires hanging or on the floor in the most unsafe way. Why don’t virgin recruit competent people to avoid these issues
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Claire Nicholson - science & tech marketing
(@clairen_digital) reported
Can't believe that after a week of total loss of service @virginmedia books her an appointment for 21st Dec for specialist cabling...!!! No help to get her back online temporarily either, Christmas time and she has no phone, TV or Internet!!
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Olivia Petter
(@Oliviapetter1) reported
@virginmedia *urgent* still no wifi. Yodel can't deliver it to the newsagent I selected because the newsagent says it doesn't accept deliveries from Yodel. Now Yodel say it needs to get sent back to you, which will take 5-7 days. Pls help I need wifi urgently.
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Laura Sheppard
(@LoveLauraism) reported
@virginmedia No, it says there are no issues in the area - to be clear my issue here is the lack of notice given, as I said is it hard for you to have said 'we'll be digging up your street on the 6th December in the morning' the answer is no, its not hard.
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Tom Primrose
(@tomprimrose) reported
@virginmedia No wifi has been pretty consistent, although the reason we needed them in the first point was because it can be unstable and doesn’t travel far
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Avatar7
(@Avatar777897645) reported
@virginmedia If Matt was able to fix the problem he would have done it by now. He told me someone attended - I said I have a ring door bell and cameras outside … I can prove nobody came
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Avatar7
(@Avatar777897645) reported
@virginmedia I have been speaking to Matt everyday via virgin app forum since 27thNov. Since Matt has been chasing to get it fix. Before we know it will be 2023 December and problem not fixed. I’ll probably end up paying an engineer privately and do the job.
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Avatar7
(@Avatar777897645) reported
@virginmedia Matt is not getting any help from operation team he can only tell me that he has made a request. Nobody got back to him