Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 01/17/2026 15:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Beckenham, Hammersmith, Croydon, Wembley, Camden Town, Poplar, Harringay, Addlestone, Fulham, City of Westminster, Waltham Forest, Mitcham and Paddington.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomCroydon Internet
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomHackney Total Blackout
United KingdomHackney Internet

Community Discussion

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Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia @NeilWBallingall HELP!!!!!!!!!

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia Just called. Message says there are intermittent problems in the area. Then back to main menu on the phone says “ there are no problems in the area goodbye “. Not impressed

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia Same message that I always get. “Working to fix the problem” no indication of time. But my neighbours don’t have any issues

  • ACMru_ Akshay (@ACMru_) reported from Enfield Lock, England

    Virgin media 2nd line support have got to be one of the rudest and worst customer services I have ever ever ever spoken too. Contemplating just cancelling the service. @virginmedia

  • ACMru_ Akshay (@ACMru_) reported from City of London, England

    @virginmedia I don’t mind speaking to technical support and them trying to troubleshoot, but what I absolutely hated was being told contrasting information by all the different staff members in VM

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia Over a week to fix it seems ridiculous

  • ACMru_ Akshay (@ACMru_) reported from City of London, England

    @virginmedia And then told that they couldn’t do that either, all whilst being very rude on the phone for an issue with the equipment which frankly I believe is not an acceptable level of service ( I don’t expect 100% reliability - but something better than no service would be nice!)

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up

  • DavidWheater David “Still Not the Footballer” Wheater (@DavidWheater) reported from Richmond, England

    3 different @premierinn hotels this week and 6 in the last 3 weeks and I can honestly say that your Wi-Fi is absolutely atrocious. It’s always been bad, but some how it’s now even worse. It’s time to ditch @virginmedia and get a decent Internet supplier.

  • LouiseHatch1 Louise Hatch 🦋 (@LouiseHatch1) reported from London, England

    Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss

  • ACMru_ Akshay (@ACMru_) reported from City of London, England

    @virginmedia One of your agents said they would send across a WiFi pod (which never happened) and then we were informed that he didn’t have the ability to send them after a further call 1 month later. We were also advised they would send us a hub 4 to try and get rid of the existing hub 3

  • ACMru_ Akshay (@ACMru_) reported from City of London, England

    @virginmedia That’s absolutely fine, but again like mentioned before. I should not be receiving contrasting information from your employees. I can understand one isolated incident but having 2 incidents for the same issue highlights a form of incompetence somewhere

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia We can’t go for a week without this. Disabled person heavily reliant. Home security compromised. Not acceptable. Nobody else has the problem. This complaint is going to escalate

  • andyyoung2 Andyy 🇪🇺 (@andyyoung2) reported from Wandsworth, England

    Hi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    Now going to look at changing to Sky. Absolutely unacceptable delay by @virginmedia for a week. Trying to work from home. Definitely time to go. We pay a lot of money for a service that we’re not receiving. Don’t use them

  • hdoddles Hannah Dodd (@hdoddles) reported from Merton, England

    @virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia I’ve hammered my mobile data since the internet has been down it’s costing me a fortune. I’m not even sure that the site will benefit me.

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia There are no issues in my area supposedly. So why I’m I told that there are issues when I call. Nobody else around has a problem. My account says everything is working. Who’s telling the truth? Feeling very vulnerable here

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gcooper100 Gary Cooper 💙 (@gcooper100) reported

    @virginmedia Still no service. Disconnected without speaking to current owners first. Won’t take instructions from us only new owners who don’t get keys till 28th. 2 days of lost productivity and counting. Will be asking for compensation.

  • DBop86 Duncan Cheung (@DBop86) reported

    @mister_tee @HKesvani @virginmedia Logged a complaint on their website on Sunday - didn’t receive an acknowledgment so spoke to them & they told me that they already have a general ticket number for this particular issue (no service since 25/09/22) so they haven’t registered my complaint. Seriously, WTAF is that?!

  • KyleAll76732737 Kyle Allan (@KyleAll76732737) reported

    @virginmedia 100% correct. But thats not my issue. There is no Internet coming into the box.

  • Raz625772 Rand (@Raz625772) reported

    @virginmedia @ste_simpson @virginmedia has been problems since august in SW11.

  • GothKatie KatieGothL (@GothKatie) reported

    @virginmedia I'm a new customer. Been fobbed off & messed about awaiting connection for wks.Last minute emails saying you're not coming,work from home.Cust Serv dreadful,45min calls,cut off & charged for privilege.What is going on????

  • DBop86 Duncan Cheung (@DBop86) reported

    @virginmedia P.P.S. Even if a general ticket has been raised for an existing outage, you should still acknowledge when customers raise a complaint relating to it. This is bare minimum Customer Service 101. To hear nothing & then be told later about why I received no response is terrible form

  • BaldBreens The 🅱️reen Consort (@BaldBreens) reported

    Internet connection has become borderline unusable today, can't watch a video. Speeds of like 1Mb. Mega BIT. Virgin Media saying my area does not have an issue, and also is unable to test my connection.

  • DBop86 Duncan Cheung (@DBop86) reported

    @virginmedia That Virgin engineers have been unable to fix the problem. It was damage caused to a hub serving the area I believe. Do you feel £8.40/day is sufficient for no internet for nearly 4 weeks? 🤔

  • aytakmkatya aytak (@aytakmkatya) reported

    @JCPinSouthYorks @virginmedia god knows what a customer service job is because it's not for servicing customers

  • red27ferrari David Kearvell (@red27ferrari) reported

    @virginmedia So here we are another week later with another set of new remote controls and the same result. Go online and Virgin is too busy to take on new messages and the phone never gets answered!! This whole thing has been dragging on now for over two weeks!!