Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Paddington, London, Wembley, Poplar, Croydon, Hackney, Islington, Leyton, City of Westminster, Newham, Wandsworth, Hounslow, Southwark, Hampstead and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Total Blackout | |
| London |
Internet | |
| Wembley |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Matt
(@MattX1971) reported
from
Hillingdon, England
@virginmedia - oh surprise surprise !! No broadband yet again in the UB8 postcode. #virginmediaisajoke Amazing business model - Customers paying for a **** or simply Zero service.
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
@virginmedia it’s not working again! Would be good if you could respond to my tweets
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia third time in four days no broadband - helpline and service status say ‘no problems’ but it’s not working. I hope it comes back in time for a full week of online learning we’ve secured for my 16 year old - first structured teaching in 4 months and this happens! HELP
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Help me
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Trying to get a late payment charge off me is not solving your problem here. Sure, charge me a late payment fee if you h e to but at minimum credit my account with a free month or something ..?!
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cycleoptic
(@cycleoptic) reported
from
Islington, England
@drewsonix @virginmedia @BAFTA I only use the broadband and landline, as I use Sky and Netflix for tv Is they’re much saving in ditching the basic tv part if the “package” I never use.
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Reece Hodges
(@DJReeceHodges) reported
from
Enfield Lock, England
@virginmedia why does my internet always have some sort of problem?
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mundele madesu
(@ornellasiobhan_) reported
from
Camden Town, England
@virginmedia **** wifi, awful customer service
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Intermittent .. and for the whole street. I tried repeatedly to engage VM on this and was impossible to contact / get response. Hence I have withheld payment . Service has been so bad I understand that I can cancel contract ..
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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neil sculley
(@NeilSculley) reported
from
Watford, England
@virginmedia forgotten password in a loop, keeps taking me back to change password screen, having put in a new one. Please help🤞
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Natalia
(@nut_ge) reported
from
Camden Town, England
@virginmedia #virginmediadown #virginmediauk hello. My connection is gone atm. Tried to reboot the router.. no improvement seen. Is someone looking at the issue?thx
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Hi, it came back on about 11 for 10 minutes, then at about 12.30 since when it has been stable. This is third outage of several hours in 4 days. Can this be fixed?
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aggy
(@aggy_mi) reported
from
Croydon, England
I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever
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The Jase 🐶 🎸 🎥
(@jasemonkey) reported
from
Camberwell, England
@simonmhickson @virginmedia They were so awful when I had a problem years ago. I only resolved it by finding out who their head of PR was and contacting them.
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Richard
(@rchrdctswrth) reported
from
Islington, England
@virginmedia my internet’s been gone for nearly an hour now, same thing happened last night too. The service status page on your website isn’t even working.
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Do you want me to post the whole conversation John? It reflects really badly on your customer service… Happy for the world to see how silly your text service is... completely useless, complete waste of time
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia , We had a full loss of service for days on end of my whole street… So what do you do about that?
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @Moneybox @Ofcom virgin media customer service DOES NOT EXIST.. all your paths to engage (phone, text, twitter) are all complete wastes of time. Stuck. Trying to engage. Impossible. Another customer forced to leave ..
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia again down!!! What a horrible service #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Salom
(@KarenSalom1) reported
@virginmedia According to your website, app and phone service no. My husband has just phoned again and be told there is a cable issue. This was supposedly fixed yesterday. Worked for 24 hours and now down again. No acceptable
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Ian Lord
(@iannffc4ever) reported
@virginmedia @Ofcom virgin my mother is a pensioner and lives on her own she has broadband only from you and after your recent price increase tried calling you every day for 3 weeks without getting through to anyone she wanted to either get a better deal or cancel HELP
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Stefan Novak
(@StefanNovak96) reported
@virginmedia 360 atm, it will go down to 30 again some time in the early afternoon. Like i said, I never had any problems with broadband, until they did works outside, and now it's shocking.
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They call me Shrugs
(@Cooksley) reported
@virginmedia I'm still trying to get through, why is your service so bad
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Tim Woods
(@TimWoods63) reported
@virginmedia It’s suggesting there ‘may’ be a problem with the ‘in-home’ connection and suggests rebooting the hub (I have done this prior to yesterday but will do it again now)
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Fraser
(@frazzz23) reported
@Soctty123 @virginmedia They really are so poor it’s unbelievable mate. Contacted them about a free WiFi booster a couple of weeks ago because the signal drops off anywhere outside the living room. The guy on the phone acknowledged it was their fault but still demanded we pay for the solution
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Shaun Wren
(@Shaun_Wren) reported
@virginmedia Yes and been told an estimate fix of 3:30 don't know if that's AM/PM I'm going with PM because nothing has changed. But this isn't acceptable and expect to have a refund of the hours lost for both us and my nan
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JBM
(@BMcoccinelle) reported
@virginmedia No, because it’s impossible to get through customer service. We have logged another complaint in the virgin community forum but this situation is getting ridiculous. I have to use 4G on my phone to attend Teams meetings.
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medicman4444
(@medicman4444) reported
@virginmedia hi SB i have registered interest over the years. but your website always shows our street as "connected" yet there is no physical connection on this half of the street. last time i asked two years ago your support told me it was not fanatically profitable to install
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Ian Rainsby
(@IRainsby) reported
@virginmedia Even when it is working the TiVo boxes and router are so unreliable needing to be rebooted on a daily basis. It’s a very poor service.