Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 03/13/2026 11:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Hackney, London, Hammersmith, City of London, Waltham Forest, Wembley, Merton, Islington, Kensington, City of Westminster, Newham, Southwark, Watford and Paddington.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomHackney Phone
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomHammersmith Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • pisaint pi (@pisaint) reported from Croydon, England

    @virginmedia hi I reported an issue on sunday & an engineer booked for today who has not shown up. I have hardly any programmes & rebooted box numerous times.I am now unable to get through on the phone as message is saying there is an issue but my service update says no issues

  • HunteLucy Lucy Hunte (@HunteLucy) reported from London, England

    @virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!

  • SamanthaOvens Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    Less than two weeks on from having to wait a week to get my wifi back up & running, here we are again. No service (Battersea) and 4 days wait for an engineer @virginmedia I deserve to be compensated. This is ridiculous and unworkable. #virginmedia

  • Maria_Wilder Miss Wilder (@Maria_Wilder) reported from Kingston upon Thames, England

    Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.

  • BellaMarieUk Bella-Marie (@BellaMarieUk) reported from Walthamstow, England

    @virginmedia my internet is down again. I was without internet from Tue to Sat and now it’s happened again. What is going on? I can’t do any work!!!

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia Nobody has said anything. They said they would fix it at last and then they left leaving the box in pieces in the flower bed and with no phone signal.

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    @virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.

  • Nadine_MrsSpoon Nadine_TeamTimmons 💙 (@Nadine_MrsSpoon) reported from Croydon, England

    @virginmedia my tv and broadband dropped out about half an hour ago. cant get through on the phone cos says office is closed and online help link connects then disconnects. no way of getting assistance.

  • Maria_Wilder Miss Wilder (@Maria_Wilder) reported from Kingston upon Thames, England

    @virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.

  • smellmycheese Jenny (@smellmycheese) reported from Walthamstow, England

    Virgin Media, have, Virgin Media style, ****** up so we have no internet connection at home, so can't do any work and taking emergency LFT so I can go into the office if needed, yet another entirely normal day

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia Having had a quick read of the forum it looks like it’s a common problem. Several call outs happened without results.

  • Maria_Wilder Miss Wilder (@Maria_Wilder) reported from Kingston upon Thames, England

    @virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.

  • MiahShipon shipon miah (@MiahShipon) reported from Poplar, England

    @virginmedia sort your network out unable to call any mobile numbers from my phone. It looks like it is affecting a lot of users. The least uou can do is put a website or twitter update

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well

  • Maria_Wilder Miss Wilder (@Maria_Wilder) reported from Kingston upon Thames, England

    @NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒

  • derekxgl Derek (@derekxgl) reported from Kingston upon Thames, England

    @virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.

  • alirah1986 Ali Rahman (@alirah1986) reported from Croydon, England

    @virginmedia absolutely ridiculous from virgin media **** Servis, unprofessional staff, No net for 11 days, no help, 4 times phone been put down. Thieves

  • HunteLucy Lucy Hunte (@HunteLucy) reported from London, England

    @virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!

  • StantonWarriors Stanton Warriors (@StantonWarriors) reported from Brentford, England

    .@virginmedia sucks!

  • ImaginaryCard MoMo (@ImaginaryCard) reported from Hammersmith, England

    Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Lucy8720 Lucy87 (@Lucy8720) reported

    @virginmedia Ive managed to cancel my contract 👍

  • NKQueenie Karen (@NKQueenie) reported

    @virginmedia how do we get out of contract with you for failure to provide the service we are paying for? CONSTANT issues, apparently did an upgrade this week and its managed to make it even worse! Can't watch TV and can't work from home thanks to your diabolocal services.

  • top_dave1982 D (@top_dave1982) reported

    @virginmedia How long is it going to take fsor your engineers to fix han on issue in my area E6 3JF. It's been over 4 weeks now.

  • BeccieLS Beccie Stevenson (@BeccieLS) reported

    @virginmedia I couldn’t get through - I was on hold for ages. Internet now down again too.

  • Bakesville Ross Baker (@Bakesville) reported

    @virginmedia @virginmedia no other alternatives were offered. I’d have thought any company worth their salt would put the offers to me as a loyal customer instead of me having to ask what they could provide. I’d already told them what I’d want so it’s down to them to offer best deals for me

  • mysonisno1 Linda H (@mysonisno1) reported

    @virginmedia No fix time, wifi is back up (for now)

  • edwards0819 Jan (@edwards0819) reported

    @virginmedia @SpotifyUK Sadly your chat is a nightmare, cut off three time! can’t get any help, maybe get the basics right for your customers before you do anything else.

  • patsybelcher X Patsy X (@patsybelcher) reported

    @virginmedia Absolutely shocking service! No Internet since 11pm Friday- checked all cables, switched on/off etc- phoned VM yesterday-"try cables, switching on/off etc" "we have already done all that". "Ok give it 24hrs and if u still have issues we'll get someone to you ASAP!"

  • Bakesville Ross Baker (@Bakesville) reported

    Terrible customer service from @virginmedia - called to match contract offered to a family member for £75 p/m (1GB BB, sports & movies, all tv channels and landline) only to be quoted £119 for same! Loyal customer since 2009 counts for nothing!!

  • Bakesville Ross Baker (@Bakesville) reported

    @virginmedia I appreciate they change, but knowing someone is paying less p/m for WAY more than we are getting is an insult. The offer of £119 was best offer they could give me. I was told I could call back and speak to someone else or to cancel contract for £300 approx