Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, Hackney, Mitcham, Paddington, City of Westminster, Wembley, Fulham, Merton, City of London, Southwark, Enfield Town, Wandsworth and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| Croydon |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia are there problems in the Sw17 area
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Neil Edwards CQ
(@nlpedwards) reported
from
Richmond, England
@virginmedia so, having been on hold for 25 minutes, then cut off, called back on hold for a further 15 minutes... cut off again. Your customer service is atrocious... I can hear @SkyHelpTeam beckoning... they were crap, but they were never this shit.
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
@virginmedia We know of an issue in your area that results in loss of service [...] you may be eligible for bill credit if your service isn't restored within two full working days.” I don’t know about bill credit but I massively need to work from home today.
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Allison
(@afturain) reported
from
Richmond, England
@virginmedia They know they're taking to the right person because of all the other details, too. They are deliberately making it difficult. If I wanted to buy more from you there would be no problem.
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia system. Had gone down here in W10 your website shows no problem. Always the same. Phone service rubbish #badservice #poorquality @GripeO_Feed @GripeO_Outreach
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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davep
(@g_davep) reported
from
Croydon, England
@virginmedia #sw16 #broadband poor service can you confirm if you have resumed normal service the broadband is down since yesterday sw16 4sd
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Athletics Statto
(@athleticresults) reported
from
Southall, England
All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia Yep it’s broken in my area. Might get a fix tonight. Perhaps
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
The first thing I have to do when I come home is time WiFi off on my phone cos @virginmedia is soooooo bad.
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Rory Cellan-Jones
(@ruskin147) reported
from
Lambeth, England
Labour plan involves spending £20bn on rolling out a full fibre broadband network to all by 2020 - then providing free service to every home and business. But not clear where that leaves Virgin Media, TalkTalk etc
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia Well I am not being patient and will be taking my custom elsewhere. This is your issue outside of my house and I am not getting the service I am paying for so will look elsewhere for someone who can provide a proper service!
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia And if the issue is more@complex than originally thought, I should be informed and not keep having to waste even more time chasing information from you. It’s really not good enough.
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
dear @virginmedia your internet connectivity is broken.
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Eran Edry
(@EranE1980) reported
from
Camden Town, England
Hi @virginmedia . Since 5pm I've probably had a total of 3min of working internet in the flat - where I work. Full time. I'm aware there's an ongoing problem in the area (N19 5HY) but the fact is I have lost hours of work over this and I'm not happy. Awaiting your reply. Thanks
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia sadly broken in sw17 too...
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Amir Sharabi
(@Aiel_warrior) reported
from
Barnet, England
@virginmedia why is it so difficult to speak to someone and then when you do it’s an impossible mission to get anything sorted - worst customer service I’ve seen in a while.
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Stuart McGlone
(@semcglone) reported
from
London, England
@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia my internet and TV are down and seems like a supply or hub problem. Just called your call centre for help and I appreciate they have a script to follow but no help whatsoever. Earliest they could offer an engineer was tomorrow evening when we are not in!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dylan Mansfield
(@DylanMansfield6) reported
@bt_uk wow yesterday I rang BT to complain about overcharges and was told the systems were down and they would ring me back, well nearly 24hours later am still waiting. Worse customer service ever, how do they stay-in business, virgin media here I come!!
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Steve Manderson
(@Mando_Nottm) reported
@Aklamio @virginmedia I contacted customer support. There was no support forthcoming and a very dismissive response. I suspect incognito mode prevents cookies working but I’m not aware there were stipulations on this when applying the code.
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Giovanni
(@GiovanniSW6) reported
@virginmedia Just checked status and not showing as have a problem can you confirm that this has now been fixed ? SW17 7HE area 21
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Amy Elliott Peace
(@amypeace) reported
@virginmedia we had a call this morning claiming to be from virgin media saying there was an issue with our account. We think it might not have been genuine - is there a way to check/report this?
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Zebedee Springs
(@terribleuse) reported
@virginmedia @virginmedia I waited while TW investigated. Then I waited while your FM investigated, waited while TW chased, waited while the Network manager investigated, and am waiting while one of that team investigates. This has now ticked over into the third week. What can I do now?
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Barry
(@askhutch) reported
@virginmedia So after 5 days there is still no Internet. This is a joke @virginmedia fix it today or I will be looking for a better service provider.
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*•.•*ŵiητεr*•.•*
(@CoffeePowerrr) reported
@wagonxburnerx Reminds me of when my partner died young suddenly a decade ago when I was preg and I was in hospital with shock and @virginmedia called me re a bill. Told them the situation, I got ‘sorry bout that but this money needs to be paid now’. It was so cold & cruel I never forgot it😞
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Will Adams
(@soulpower01) reported
@virginmedia Nice to see the twitter page is just as on the ball as the rest of customer services. Unless your reply to me was sarcastic or patronising?
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Suzanne Owen
(@Suzanne11649685) reported
@virginmedia Now resolved took about 2hrs it's a constant issue in this area especially with the Internet and anytime we try to report we get advised there are no issues in area it's really frustrating
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Gareth Thwaite
(@GarethThwaite) reported
@GillibrandPeter Dump @virginmedia they are the worst company I have dealt with, I was a customer for all over 20 years but they offered new customers a better deal then they have ever offered me, and wouldn't match. Took me 3 hours on the phone to cancel!