Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 12/15/2025 07:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Enfield Town, City of Westminster, City of London, Hackney, Harringay, Paddington, Croydon, Southwark, Southall, Islington, Watford, Ealing, Hounslow and Carshalton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomEnfield Town Internet
United KingdomLondon TV
United KingdomLondon Wi-fi
United KingdomCity of Westminster Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @virginmedia No change to devices being used, it starts to slow down from 500 to 30 between 9-11pm then nothing at all for around 30mins then back up.

  • Miaopow T (@Miaopow) reported from Richmond, England

    @virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please

  • sehsmiffy sarah smith (@sehsmiffy) reported from Richmond, England

    Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale

  • fackjossey Foss (@fackjossey) reported from Camden Town, England

    @virginmedia our cable doesn’t fit as it should (we were told an easy installation and just the box is required), and my partner is getting no response from anyone to help...? Just moved into a new flat with no wifi now so not ideal

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP

  • djbosher dj bosher (@djbosher) reported from Kensington, England

    Wifi fail incoming, **** you virgin media

  • AsadMoghal Asad Moghal (@AsadMoghal) reported from Kensington, England

    Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

  • PaxtonDan515 Danny Clark (@PaxtonDan515) reported from Enfield Lock, England

    @virginmedia your process for cancelling a contract is awful... no doubt telling your operators to keep hanging up. Wankers

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Islington, England

    @virginmedia still waiting for my call back re my complaint C-291120591. It is ridiculous one has to wait so long for a phone call, it’s not I require an engineer to attend!!! Is this your example of customer service? Joke

  • marie_haggerx 𝕞 𝕒 𝕣 𝕚 𝕖 (@marie_haggerx) reported from Borehamwood, England

    Why am I seeing this message @virginmedia when trying to watch the football on my iPad? I have watched it many times on this device now I am seeing this message .... PLEASE HELP!

  • annwyllie annwyllie (@annwyllie) reported from Richmond, England

    @virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting

  • Jmiragliotta89 JMiragliotta (@Jmiragliotta89) reported from Waltham Abbey, England

    @GrantHarvey10 Need help installing. Just got sent virgin media ones. But says ones gets connected to hub. Which I get and then the other plugged in the same room? Which i don’t get.

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @virginmedia Today it’s back to normally, but tonight it will most likely go down again, since this has been the trend since Xmas eve

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Patricia3690 Patricia Maxwell (@Patricia3690) reported

    @virginmedia I just spoke to a male member of the sales team, he was not very helpful, he was extremely rude and arrogant to me. You won't get new customers if this is how your sales team talks to people looking to get internet. It's completely unacceptable & unprofessional. 🙁

  • tigerlilly365 Alice Gledhill (@tigerlilly365) reported

    @virginmedia My contract ends in a month. I don’t want to renew as the price is going up by £44! Would love to get a batter deal but will cancel if I can’t.

  • mangymacaque Rosanne Gaggero (@mangymacaque) reported

    @LutzSchueler I have been on hold for Virgin Media customer service for 19 hours. Do you think this is acceptable?

  • LotharHex Lothar Hex 🏳️‍🌈 (@LotharHex) reported

    ******* finally. Got my Ombudsman complaint with Virgin Media resolved. Quarter off my bill for the next 18 months. Only took nearly 2 and a half months. Weej.

  • alfie_rosie Alfie&Rosie (@alfie_rosie) reported

    @virginmedia hi is the Virgin internet down in Manchester? I have been waiting for a reply on WattsApp. Conversation started an hour ago. No phone, no internet I am supposed to be working from home !!!

  • peejaydee70 Paul Docherty (@peejaydee70) reported

    @virginmedia I want to close my account. It can't be done on the website and I can't get through on the phone (or on Whatsapp) to anyone to help, so I remain an unwilling customer until the end of time. ...or until I cancel the direct debit. You figure out which one is likely to happen first.

  • lucitelu Lucy Alice (@lucitelu) reported

    @virginmedia It’s showing not an issue. The other is last nights. There’s no consistency & you saying you’re working to resolve ASAP when it’s been a month isn’t cutting it.

  • hugo33382 Eddie Hughes (@hugo33382) reported

    @virginmedia outage and expected to be fixed by 22:25! That's a full day's work lost. Horrendous service for the amount of money paid.

  • OJBorg OJ Borg (@OJBorg) reported

    @virginmedia Of course I have and it says no issues. Could really know with knowing due to what I have to complete from home today or wether I need to go somewhere else

  • rickross1212 Rick Ross (@rickross1212) reported

    @virginmedia I have received ZERO communication regarding my complaint! Complaint was regarding the overcharged bill! Although another complaint will be logged regarding the contract I agreed over a month ago not being put on my account and no email confirming yesterdays call as was agreed!