Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 03/02/2026 22:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southall, Enfield Town, Hackney, London, Southwark, City of London, Hammersmith, Croydon, City of Westminster, Tower Hamlets, Ealing, Paddington, Richmond, Wembley and Newham.

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City Problem Type Report Time
United KingdomSouthall Internet
United KingdomEnfield Town Wi-fi
United KingdomHackney Wi-fi
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomCity of London Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • mgrazia_baf sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋 (@mgrazia_baf) reported from London, England

    In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband

  • Nikhil_Saglani Nikhil Saglani (@Nikhil_Saglani) reported from Barnet, England

    @virginmedia Be nice to get an answer on the phone as to why I’ve been charged £60 for leaving despite you guys not being able to service our new house - and telling us we’d face no leaving fee. Sat on hold three times for 30+ minutes. Great service!

  • FiorePanke Fiorenza M. J. Panke 🇪🇺 (@FiorePanke) reported from Islington, England

    @virginmedia Internet is down! It’s connected but it doesn’t work! I tried everything, also calling your support team but still on hold!

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia No - you don’t seem to think anything’s wrong. But there is - our neighbours also have no service. So there’s definitely a problem.

  • BenAlderweireld Mate Parlov (@BenAlderweireld) reported from London, England

    @virginmedia omds can you sort out your ‘service’

  • BronBron283 Bronwyn MacDonald (@BronBron283) reported from Merton, England

    @virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.

  • majrav Majid Ravandi (@majrav) reported from City of London, England

    @virginmedia without doubt the most DISGRACEFUL service EVER. You constantly attempt to take advantage of elderly vulnerable adults. We have been trying for weeks to talk to u & have me put on as authority to talk, & you won’t help, but you continue to send threatening letters.

  • Tunjihi_MCFC MrMystical (@Tunjihi_MCFC) reported from Tottenham, England

    @virginmedia what is your customer service email address

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @BBQColin @virginmedia Fingers crossed they resolve it soon. No amount of money can make up for it, I would just like decent customer service that gives you concise, current and correct information as well as regular updates #virginmedia #fixmybroadband #poorcustomerservice

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Stratford, England

    @BBCWatchdog Can you look into @virginmedia appalling service and dreadful customer service. This is my 7th day with out internet and all I get is fobbed off. Not acceptable service. #virginmedia #fixmybroadband #poorcustomerservice

  • JCunninghamUK Jordan Cunningham (@JCunninghamUK) reported from London, England

    @virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated

  • elifnur Elif Nur Karlidag (@elifnur) reported from Camden Town, England

    @virginmedia 5. Not only I am upset and surprised of the problem, I also feel abused by your representative in the call center.

  • elifnur Elif Nur Karlidag (@elifnur) reported from Camden Town, England

    @virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia @curu We appreciate your sympathy but we need action. And I’m gonna need therapy if I have to keep listening to the same three awful songs on a loop on your 0345 number - I’ve been on hold for over 40 minutes now ... 😐

  • tonypaulway Tony Way - Bloke off the telly (+Films) (@tonypaulway) reported from Hackney, England

    @profanityswan I mean, his pinned Tweet is a public complaint to Virgin Media customer service from 2016. So that’s what your dealing with.

  • TheLostArsenal Reo (@TheLostArsenal) reported from Tottenham, England

    Time to get rid of @virginmedia Premium service with shitty internet. Never had a stable internet connection with them

  • elifnur Elif Nur Karlidag (@elifnur) reported from Camden Town, England

    @virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RosevearJS Jon Rosevear 🇺🇦 🇬🇧 🇺🇸 (@RosevearJS) reported

    So cancel @virginmedia subscription August, pay credited Sept bill in October, only for them to take full DD today. Turns out “someone” cancelled the disconnect!! But no October bill!! Absolutely useless!

  • MichaelGladdin2 Mick Gladding 💙 🇺🇦 (@MichaelGladdin2) reported

    @virginmedia @virginmedia having agreed this price 31 days ago your team seemed to have failed to put it through on the system correctly and despite having WhatsApp evidence and email confirmation they seem to fail to be able to stand by the offer.

  • ForrestRory Rory Forrest (@ForrestRory) reported

    @virginmedia If you are interested in sorting this out. I have raised a further complaint. Contact me and I will provide the ref so you can in estimate why my previous complaint was removed.

  • conyersjoe1992 Conyersjoe1992@gmail.com (@conyersjoe1992) reported

    @virginmedia such a bad experience with virgin had no internet for 26 days as virgin media was doing work in my area and they admitted i had no internet but still wont give me the 8.40 a day am due in compensation

  • JohnAllum16 JAllum (@JohnAllum16) reported

    @virginmedia after a webchat with Bethany and the promises of a referral to the area field manager and raising a complaint…… heard nothing back , this error has been going on nearly two months with no resolution, absolutely rubbish

  • Matt2593 M A T T (@Matt2593) reported

    @virginmedia Seems pointless after the way your “service” team treat people. Maybe @Ofcom would offer more solutions.

  • Matt2593 M A T T (@Matt2593) reported

    @virginmedia @O2 By the amount of complaints here I can see why I’m waiting so long for an engineer to fix your problem. Why don’t we all make official complaints or better still all cancel our contracts and stops using virgin.

  • ryandaniel79 Ryan Milner #teamLH 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@ryandaniel79) reported

    @virginmedia please help. Our broadband keeps cutting out. Done everything I can, turned off, checked wire etc. Area is sg18 in Biggleswade????

  • bwood567 Ben (@bwood567) reported

    @virginmedia I’ve read this and because it is on for limited times each day I am not eligible. Due to you not being able to provide the service can I leave my contract early because I need a reliable service and you can not provide this

  • Matt2593 M A T T (@Matt2593) reported

    @virginmedia Nothing you can do. All I can do is cancel the contract pay the fine and know to never ever use virgin in any capacity ever again.