Virgin Media Outage Report in Willesden, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Hammersmith, Croydon, City of Westminster, Islington, Paddington, Hackney, Southwark, Bromley, Poplar, Muswell Hill, Barnet, Hounslow and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
Internet | |
| Southall |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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jordan
(@wharfyoung) reported
from
Poplar, England
When you spend 2 hours on the phone to @virginmedia about a complaint that’s taken them over a month to respond to and they pretend not to hear you and hang up the phone coincidentally when they close at 9pm. I’m going to lose my **** soon.
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Stephen
(@pennacksplace) reported
from
Camberwell, England
Holy **** @virginmedia sent me a refund for an error on a broadband account that was closed over 5 years ago 🙌
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia I did & it said no issues. I have an engineer booked for tomorrow evening. Thanks
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
First time in a year that @virginmedia broadband is down. Amazing continual service through the pandemic. Still weird waking up to no WiFi!
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Christopher Brand
(@MrChrisBrand) reported
from
Walthamstow, England
How about everyone who will lose work due to the @virginmedia outage send them invoices for the lost earnings?
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💙Julie Featherstone 🇪🇺 🌹 💚✊🏿
(@jujurants) reported
from
Stratford, England
virgin media down in E7 #virginmedia #servicestatus
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia hi there is there a problem in N22 area, please. My broadband has been shocking today
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Rampopo
(@Rampopo) reported
from
Stratford, England
Hello @virginmedia no service at all, whole of our street in E15
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia is the service down across #london or ?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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jordan
(@wharfyoung) reported
from
Poplar, England
@joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help
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jordan
(@wharfyoung) reported
from
Poplar, England
So @virginmedia have just told me that a complaint I made over a month ago was actually never going to go anywhere and was only with the person I made the complaint to. I’ve just wasted a month on a complaint that was never going to get resolved. They wonder why ppl hate them
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia hi any problems reported in London N12? My WiFi is down (again)? Plus my TiVo box has just shut down & told me to reboot
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Oh they just hung up on me after being on hold for over an hour. If virgin media genuinely think I’m going to pay this bill after the level of service I’ve received they absolutely have another thing coming.
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia hi I’m waiting for an engineer to come & look@at my router/WiFi connection but they’ve not turned up. Can you help please
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia I was promised a call back from an engineer within 4 hours over 6 hours ago and nothing has happened yet my broadband and tv is still not working?
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia The SAR apparently should take up to 30 days by which point it will have been 8 weeks since original complaint with no response from VM meaning I can go to CISAS with all evidence needed.
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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United Fan
(@martyb191) reported
@virginmedia I have no service at all and haven't since 8am this morning. This has happened a few times recently and i use my mobile internet for home working, without it i have to go to my parents to work and connect to their internet. Its very inconvenient!
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Brett Hollins
(@bretthollins) reported
@virginmedia Oh yes. A couple of times. The two line (let's not call it sentences) response I got was: Compensation offered Technical support offered £20 compensation which I have had offered 3 times. Taken before but didn't bother again. After 9 months you want it fixed. £20 is a fob off.
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Dave R 🏴
(@The_Bloggyman) reported
@swanseasucks Still nothing Claire. Come on @virginmedia , get it sorted!! #poor
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Carronevans
(@Carronevans2) reported
@virginmedia @tandcbroking I had all mine go down too. Csme back for anout an hour but only one cannel now gone again.
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Jonathan Mahoney
(@hailthegallant) reported
@virginmedia Thanks for prompt response. Your outage message needs an update though because I was getting the channels quoted at 13:45 but not now. The whole lot has gone. You'll have experienced better days managing social media - good luck!!
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Jan
(@Janrd35723880) reported
@virginmedia tv came on and has now gone off again! Why are your phone lines cut?? Dreadful customer service, thank goodness my contract is almost up!!!
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michelle halford
(@shellbingo211) reported
@virginmedia Hiya i mo your working hard to fix the problems but an update you put out saying you can watch some channels that's not the case for a few of us in liverpool i can only watch channel 4 and that keeps going of saying V53 and C133
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Kevin
(@inmonopinion) reported
@davea31767 @virginmedia @daniel62r Have you ever had to ask them to sort a serious issue, given notice to move home and been told 3 months later you haven’t told them, had your 25 yr email account taken away wrongly? Good companies shine when problems occur not just when things are cool i feel… # VirginMedia
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Jade Love
(@JadeLov43168646) reported
@virginmedia is installing software page part of the national blackout? Saying check cables before restarting but al cables are fine
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EW1886
(@EW18861) reported
@Rockchic65 @Seons_Le @virginmedia Indeed I'm so sick of mine going on and off or trying to watch something online yet says internet speed too low well it shouldn't be I pay for the fastest speed they have and never get even halfway up to the highest speeds and if you call them they say its somehow ur fault?!?!