Virgin Media Outage Report in Willesden, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 01: Problems at Virgin Media
Virgin Media is having issues since 01:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Hackney, City of Westminster, Croydon, Southall, Carshalton, Southwark, Mitcham, Camden Town, Newham, Enfield Town, Wembley, Ealing and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Paddington |
Internet | |
| Hackney |
Internet | |
| London |
Total Blackout | |
| City of Westminster |
Internet | |
| Croydon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
@virginmedia sort out your pissing Internet. The status checker says there's no problem but it's going on and off constantly. Resulting in me missing the England rugby. Why are we paying for **** that doesn't work
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Yes, we’ve all reported it and service update says fix by 4pm today. Thanks.
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🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️🌈🦒
(@TimmyLDN) reported
from
Ealing, England
@virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.
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Little_Missy2. MA. History🐝🏴🇪🇺🌹
(@Missy_Ports) reported
from
Barnet, England
@SilentMugger @virginmedia Yes I'm shocked too, didn't think it would be this long & they best fix it as I can't work and I'm using all my mobile data to try and contact them. Really bad service.
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Claire 🤦🎭 prefers animals to humans
(@playgirlc) reported
from
Lambeth, England
FFS - I wait 7 weeks for #BetterCallSaul to come back on for its final episodes, and fkn Virgin Media is down!!!!! Sort it out, now!!!!
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Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.
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Alex
(@ameehan71) reported
from
Bromley, England
@virginmedia I have not as its seem thatbif you want to reduce your service I get put on hold and then cut off.
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@lottiebirkin @virginmedia Awful company with the worst customer service. 😬
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Little_Missy2. MA. History🐝🏴🇪🇺🌹
(@Missy_Ports) reported
from
Barnet, England
@SilentMugger @virginmedia It's been over 24 hours now and I've now been told it will be 10am tomorrow. I'm in North London, not in the wilderness. Its shocking that there's no Internet in the city. Maybe there service is getting worse.
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
Er, @virginmedia we’re in Sw18 2 & we were promised our wifi would be restored at 11.59 last night. Still down. Wanna make us another bs promise you won’t keep? 😡 #virginfail #notagain why are we paying you again? 8th outage this year ffs
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia Still no broadband and now the estimate is over a week !?! Terrible
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David Renton
(@david_renty) reported
from
Barnet, England
@virginmedia I'd just like to cancel! Nothing personal! But stumbling blocks are being put up and it is tiresome.
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Michael James Weaver
(@Weaverfooty14) reported
from
London, England
@virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating
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Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?
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Nick
(@N1CKxP) reported
from
Tottenham, England
My internet is at a stand still as soon as I upload ANYTHING 🙃 what ******** do I pay Virgin Media for then
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David Renton
(@david_renty) reported
from
Barnet, England
@virginmedia bit of a pain that if you want to cancel a new connection on a weekend then the first line cancellation don't seem to know you can't do this...
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
So @virginmedia we’re without wifi YET AGAIN, sometimes it’s been for as long as a week. Your service is a disgrace & I’ll be delighted to ditch you asap. Service to be resumed at 11.59 pm isn’t good enough. 7 or 8 times this year. I’ll be sure to post this on Nextdoor #bye 👋
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Vlad
(@TrendafilovVlad) reported
from
Merton, England
@virginmedia worst experience with a utility provider in the UK. Back in June I let them know I am moving address. The agent I spoke with told me I don’t need to book an appointment and I can just take my equipment with me and connect it in the new place. I was surprised by 1
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
@djdymond @virginmedialife @virginmedia And you can only claim compensation for no service not a ****** service that cuts out about once an hour. I can not wait to get out of this contract. I have set a timer. Years and years of broadband with other providers and I have never experienced this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eb
(@Ebb1) reported
@virginmedia @Fandangofumbler Is this the address to write to to cancel, giving 30 days notice, after which we can cancel the direct debit. Should we send the letter recorded delivery? 2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;
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Chromar
(@Chromar_) reported
@ShinglyGS @virginmedia @MyNameIsByf Bro, is their Twitter account run by Siri? You should 100% cancel your contract with them and get a new one with literally anyone else. It speaks volumes of their service quality when their support line is not reachable. Trash tier provider.
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Eb
(@Ebb1) reported
@Traccarole @virginmedia Complaints, Virgin Media, Sunderland, SR43 4AA write to cancel. Give 30 days notice then cancel direct debit. Meantime search alternative provider to switch. Send letter recorded delivery and say you could not get through to customer service on phone. Job done.
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John Baseley
(@Baseley09) reported
@virginmedia The text service is a shambles it points you back to phoning in, which I have done and wasted another hour today on hold. Why can't you change services via the website - because you hope that people get bored of waiting on the phone and hang up.
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Mr Thomas
(@MrThomasMusic) reported
@virginmedia You have gave my mam and dad a phone number for there address which is incorrect. The number is for another property in a different town. I only wanted the correct number. They have been paying for this service since August and it’s not been provided.
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A.P
(@Amit91987) reported
@virginmedia Well why don’t your call me? I spoke to a customer service representative last week and even she said calls back can be made!
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Gracie Harris
(@gracieharris) reported
@virginmedia Still nothing at home. I reported the same issue a few months ago and was told there was nothing wrong.
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Miss Richardson
(@missrich96) reported
@virginmedia I have finally managed to get through to someone, but there are huge flaws in virgin media customer services, particularly when complaints never get responded to and there is only one number to ring to cancel, which never gets picked up. I would appreciate you passing that along.
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Andy
(@_AndyMurray) reported
WTF @virginmedia are your call centres designed to confuse and coerce?How has it taken over 30 minutes to find out why I was downgraded under the guise of a "discount" and I have call handler who is apparently just sat there doing nothing whilst "searching"
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Eb
(@Ebb1) reported
@leeharry100 @virginmedia Complaints, Virgin Media, Sunderland, SR43 4AA write to cancel. Give 30 days notice then cancel direct debit. Meantime search alternative provider to switch. Send letter recorded delivery and say you could not get through to customer service on phone. Job done.