Virgin Media Outage Report in Willesden, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 03: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Ealing, Islington, Croydon, Barnet, Hammersmith, Hounslow, Enfield Town, Southall, Southwark, City of London, City of Westminster, Tower Hamlets and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Hackney |
||
| Ealing |
TV | |
| Islington |
Internet | |
| Croydon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
-
Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
-
steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
-
Jill Stanford
(@JillStanford7) reported
from
Lambeth, England
@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
-
Richard Moses
(@Richardjmoses) reported
from
Spelthorne District, England
@virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡
-
Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
-
MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
-
MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
-
steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
-
Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
-
EkkoCity®
(@ekkocitymusic) reported
from
Tottenham, England
@virginmedia We have tried diagnostics and it told us there was an issue. The broadband was working fine last week, nothing has changed. The router has not been moved or altered in any way. Either issue with the line or the router is faulty.
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
-
Nate Brown
(@NA_Brown) reported
from
Hackney, England
@virginmedia having real trouble with your broadband of late. Previously very intermittent. Now no connection at all. Your website doesn’t help either
-
Charlotte Hall
(@Lotster911) reported
from
Tottenham, England
Just found out @virginmedia has been charging extortionate evening call rates on home phone but allegedly only have weekend call free ! Literally ripping people off ! Could have another mobile contract with what they charged for handful of calls to my blind elderly Dad- #bad
-
Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
-
steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
-
Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
-
EkkoCity®
(@ekkocitymusic) reported
from
Tottenham, England
@virginmedia It says no known issues for my area. N8 0AT. But broadband router is flashing green saying “Access Denied” in the control panel
-
Will Hide
(@Willhide) reported
from
Camden Town, England
@GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Najma Razaq
(@razaqnajma1) reported
@virginmedia Yes I pay Bt direct debit so when I say I want to cancel your service. You should have cancelled and I would have paid what was owed. By not cancelling when I requested you continued to charge me until I stopped the direct debit and now you are billing for that
-
Les The Legend
(@LesTheLegendttv) reported
@virginmedia Wouldn’t be necessary if your service was stable at all times
-
Jas Hummel
(@JasHummel) reported
@virginmedia Ok so we raised a complaint as instructed and what an absolute waste of time. The complaint was closed without the issue being resolved or any discussion. When I reopened it 5 days later, I asked to speak to a manager I was told I would have to wait 72 hours as per the process!!
-
samantha
(@samyidcharteris) reported
@virginmedia There’s no confusion, I don’t want it. I just want to see my account without having to be a stupid bloody avatar.
-
Michael 🗽
(@michaelastle2) reported
@virginmedia Hi I’ve spoken to one of colleagues and the engineer is still coming tomorrow to fit the new tv boxes and to check what the problem is with the broadband at the moment we have hub turned off like yesterday.
-
Manuele R. Pennisi
(@FaintlightWolf) reported
@virginmedia The status update shows that broadband is ok. But no broadband since last Monday here. But hey, I am a paying customer, why should I expect a service? You are ridiculous
-
Neville Gaunt 💡💡💡
(@NevilleGaunt) reported
@virginmedia Once again You are not answering the question … you’re in customer service aren’t you?
-
Wayne Markham
(@Markham2332) reported
@virginmedia I am unable to sign in to my account. There is an error message saying I am not connected to the internet but this is not the case. I definitely have internet connection despite what the error message is saying.
-
Tom Vincent
(@TomboBrewster) reported
@virginmedia The link you sent just gives a regular customer service phone number that I spoke to (and was on hold for) 4 hrs yesterday without resolving the issue. Do you have another line you can DM in order to lodge the complaint, please?
-
Neville Gaunt 💡💡💡
(@NevilleGaunt) reported
@virginmedia So my neighbours who are also having a problem … yes we all talk on a chat room … have equipment problems too?