Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Willesden, England
The most recent Virgin Media outage reports came from the following cities: Newham, Hammersmith, London, Southwark, City of Westminster, Kingston upon Thames, Enfield Town, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Islington, Paddington, and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Newham
|
Wi-fi | 2 hours ago |
|
Hammersmith
|
Wi-fi | 2 hours ago |
|
London
|
Total Blackout | 4 hours ago |
|
London
|
Total Blackout | 7 hours ago |
|
Hammersmith
|
Internet | 8 hours ago |
|
London
|
Internet | 9 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺 (@NoddyMaccy) reported from City of London, England@virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒
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john rice ✊ (@ricey1974) reported from Spelthorne District, England@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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Spinnofflondon (@Spinnofflondon) reported from Camden Town, England@virginmedia It’s very usual for Virgin in Hampstead but would be nice if you were in a bigger hurry to fix it , especially when we are all working from home
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Paul Lewis (@paulstevenlewis) reported from Barnet, England@virginmedia Finally got through to Retentions by phone & unlike their text service they were helpful & resolved it with an improved offer - something the text people insisted was impossible & that nobody else would be able to do more. Awful to think others will be ripped off by this attitude
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Shumailla (@szdar) reported from Harrow Weald, England@virginmedia sick to death of this absolutely rubbish WiFi. Rebooted several times, phoned your team, even installed a new router. Nothing seems to improve it and you supposedly pride yourself on being the best. Please fix this issue.
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Wendy (@Honeykiss) reported from Lambeth, England@virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help
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Joy Balfe (@Joybalfe) reported from Croydon, England@virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising
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Stephen Moran (@stephen_j_moran) reported from Harrow Weald, England@virginmedia We're expecting an engineer visit between 4 and 7pm today. It's 5pm now and no sign yet. Getting dark outside. If it's not fixed this time, we will have to think about switching to another service supplier, which we really don't want to do.
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Julie Pender (@Cdnchick74) reported from Richmond, England@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Rita capaldo (@rita_capaldo) reported from Camden Town, England@virginmedia can you send me a letter I need to know what the problem is and when it will be fixed.
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Rita capaldo (@rita_capaldo) reported from Camden Town, England@virginmedia I have been told that the issue will be fixed this morning at 9 but that’s not the case can you please check?
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Steve ✊🏻 (@Strattsy51) reported from Poplar, England@virginmedia Yes I do. I need to arrange cancellation of my broadband and tv service, in line with the email I received.
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Rita capaldo (@rita_capaldo) reported from Camden Town, England@virginmedia I have already raised a complain but it doesn’t help that my daughter is at home not able to study.
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Clare Ryan (@msclareryan) reported from Camberwell, England@virginmedia our connection is down in London SE15. When we log into our virgin account it says we’re not customers,the phone number - 150 and the alternative - both go dead when we dial, and your chat function is directing us to the phone. How do we contact you & sort this?
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Gemma Jarrett (@gemmajarrett) reported from London, England@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Cheryl Huggins MUA /Skincare Specialist (@cherylhuggins) reported from Bromley, England@virginmedia Loss of service and no phone line @virginmedia #customerexperience #businessowner
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Tor Skinner (@torskinner) reported from Lambeth, England@virginmedia we can get through to your telephone customer service team? It’s saying it’s been possible to connect your call. We’ve just upgraded to a new modem and the WiFi is so so bad
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@RobHPayne 🏴 (@RobHPayne) reported from London, England@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Paul Lewis (@paulstevenlewis) reported from Barnet, England@virginmedia Got through on text: they offered to cancel the increase & restore the £44 price, but refused to match the £40 as it’s “only for new customers”! They referred me to Retentions, but they have now withdrawn even that offer & insist I must pay the full £47.50! Just unbelievable!
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Keith (@CridlandKeith) reported from London, England@virginmedia Still not been able to get through to the support team 😢
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Garth (@Bronzey101) reported@blackcabfairy @virginmedia I was the same but they did not hang up, another person come on the phone and I had to repeat my whole story again to him. It always costs time and money with @VirginMedia. For such a large global company their website is amateurish and customer service on the phone is no better.
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Aurimas J (@AurimasJ26) reported@virginmedia Hopefully they dont hang up again. Not very good training if their natural reaction is to hang up.
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Alice Hexter (@alice_hexter) reported@virginmedia My mum 88 received a letter regarding her complaint because it’s 8 weeks old. Today you message my brother ? telling her to call you re complaint on your never answer 0345 454 1111. Just more crap service
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craig duda (@craigduda1) reported@virginmedia still no resolution to the issues, cheers kids are crying
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Tim (@timpav7) reported@ChrisEvangelou @virginmedia Absolute shite chris. Can never find anyone and then they’ll tweet u in 3 days asking if u still need help.
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Aurimas J (@AurimasJ26) reported@virginmedia More resets, allegedly a note in my account if i have the same issue again then an engineer will be sent out. Not much faith in these resets.
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Katy Blay (@littlekatyb) reported@virginmedia just been told our package will now be going up to £97 a month! Been a customer from the beginning and cannot get anyone in the phone to discuss and cannot change online . Sky is now looking like the better option unless a discount can be offered. What do we do?
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spokey wheeler (@spokeywheeler1) reportedCan someone tell me how to close my @virginmedia account? I am completely astounded as to how difficult that is. Help!!
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mark lowden (@lowden_mark) reported@virginmedia wish to cancel my services but phone numbers to contact your self's are not working
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The Plumber (@jewishplumber) reported@virginmedia Will some kind person who is able to sort faults please contact me. After 2x engineer visits, hours on the phone, promises of call backs that never occur, including no response from your online form for well over 2 weeks!