Virgin Media Outage Report in Willesden, Greater London, England

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Willesden, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Poplar, City of London, Hackney, Wembley, Camden Town, Enfield Town, Kingston upon Thames, and Westminster Abbey.

City	Problem Type	Report Time
London	Internet	21 minutes ago
Croydon	Wi-fi	26 minutes ago
Hammersmith	Internet	2 hours ago
London	Internet	2 hours ago
London	Internet	5 hours ago
Southwark	Internet	5 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

• 
  nala. (@Skky16) reported 18 seconds ago from Croydon, England

  If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.

• 
  KP (@kptweetsstuff) reported 5 minutes ago from Harrow Weald, England

  @virginmedia I did this & the advisor was very rude, I messaged for someone to contact me via your chat function but nobody has

• 
  nala. (@Skky16) reported 8 minutes ago from Croydon, England

  @virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN

• 
  Suren Perera (@darthteddy) reported 10 minutes ago from London, England

  So @virginmedia is down again. App says everything is fine but clearly not.

• 
  Karen Gerardi (@KarenGerardi) reported 13 minutes ago from Harrow Weald, England

  @virginmedia television viewing is painful ! Most channels are scrambled . Been a problem on and off for a month. How do we sort !!!!

• 
  catskidschaos (@catskidschaos) reported 15 minutes ago from Richmond, England

  Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!

• 
  Dan Vikman (@DanVikman) reported 16 minutes ago from Merton, England

  @virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?

• 
  Dominic Sender (@dcsender) reported 19 minutes ago from Camden Town, England

  @virginmedia please can you advise what is happening with your WiFi service in the NW2 area. WiFi keeps dropping out. Impossible to get through to anybody and on the meantime I have lots of work to do.

• 
  nala. (@Skky16) reported 25 minutes ago from Croydon, England

  @virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work

• 
  IanEastLondon (@ianeastlondon) reported 26 minutes ago from Poplar, England

  How do I urgently my @virginmedia broadband hub. My broadband keeps dropping. Help!!!!!!! I keep getting thrown out of urgent NHS meetings.

• 
  Suren Perera (@darthteddy) reported 28 minutes ago from London, England

  @virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?

• 
  Daniel W (@damawa42) reported 31 minutes ago from Camden Town, England

  @virginmedia Also "we're" not "were" Yes pls - can you give update on "Trouble Call 12165447"? I was given that as a reference number for issue engineers were investigating; I received a text saying it was fixed but the problem persists. Also - insane that your bot asks for bank sort code!

• 
  DanielSSmith FRSA (@DanielSSmith) reported 35 minutes ago from London, England

  @virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew

• 
  Dan Vikman (@DanVikman) reported 36 minutes ago from Merton, England

  @virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.

• 
  Xiaqua-Shiyeon (@xiaqua_shiyeon) reported 37 minutes ago from Lambeth, England

  @virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .

• 
  nala. (@Skky16) reported 38 minutes ago from Croydon, England

  @virginmedia fix up

• 
  David Elliott (@dagadave) reported 40 minutes ago from Enfield Lock, England

  @virginmedia how long approx is it taking to get thru to customer services via telephone plse? is it still 1 hour ?

• 
  Toby Willis (@TobyTryTri) reported 45 minutes ago from Bromley, England

  @virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!

• 
  Toby Willis (@TobyTryTri) reported 51 minutes ago from Bromley, England

  @virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬

• 
  Dave (@BigadeeDave) reported 58 minutes ago from Richmond, England

  @virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sue Hutton (@suehutton) reported 6 minutes ago

  @virginmedia yes I have and that's when I get told the line will be tested and the dialogue gets hung up. I choose the option for technical support

• 
  mooch (@stpetersmooch) reported 6 minutes ago

  @SamRSparrow @virginmedia I’m in ct10 and mine has been off since 1 and so has a family members so it seems there is a problem. Given that the status page now says it’ll be fixed by 8am tomorrow I’d say it was a major issue. You’d think you’d know about that and be able to give us some info, wouldn’t you?

• 
  B67 dazza (@b67dazza) reported 8 minutes ago

  @virginmedia Yes and unfortunately unless you press that you're thinking of leaving you never seem to be able to listen to a human voice and in that case they cannot answer quick enough but anything else you become entrenched in ever decreasing circles

• 
  tom™ (@StickyWW) reported 11 minutes ago

  @virginmedia Hi could you contact me regarding my internet, in the last week it seems to have got throttled down possible and I lose connection for a few seconds consistently

• 
  neal (@nealsmith1976) reported 11 minutes ago

  @virginmedia If this problem with the site is due to access from mobile device then what use is the site

• 
  Tom Vodden (@TVodden) reported 14 minutes ago

  @virginmedia Have done numerous times, sitting in a queue on hold is getting pretty tedious. Internet still dropping connection intermittently and fast becoming unusable as it is too unreliable to serve my requirements. Connection outage at least 3 times today - twice during an online meeting

• 
  James ★ [SDMN] 🌐 (@TheAgroJim) reported 17 minutes ago

  @virginmedia When I do the test on the app it suggests I go online and do it which causes the issue again.

• 
  neal (@nealsmith1976) reported 18 minutes ago

  @virginmedia Having no way to respond to text message has made me use the email they sent me but surprise surprise that doesn’t work as when i click on change date for collecting, the site will not work correctly, the same problem with send message if problem returning

• 
  Chris (@Chris2_0_2_1) reported 21 minutes ago

  @nestpensions Hi, no problems Virgin Media. Working on my phone on the mobile site but trying on a 3rd laptop the same.

• 
  B67 dazza (@b67dazza) reported 23 minutes ago

  @virginmedia And me having to get some customer service by going public on Twitter should actually speak volumes to the problem