Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 02/07/2026 13:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Poplar, Croydon, Hackney, Islington, Leyton, City of Westminster, Newham, Wandsworth, Hounslow, Southwark, Hampstead, City of London, Enfield Town and Stanmore.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomPoplar Internet
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    @virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference

  • fmasefield Fraser Masefield (@fmasefield) reported from Hammersmith, England

    @TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣

  • harispurs82 Hari Patel (@harispurs82) reported from Tottenham, England

    Just cancelled my @virginmedia account due to the person on the other side of the phone was not worthy of my hard earned money because of mr Tosin you lost a valued customer of over 5 years. @SkyUK @TalkTalkTV @BTGroup I am available for your services. Best offer wins

  • GolloglyDeirdre Deirdre Gollogly (@GolloglyDeirdre) reported from Barnes, England

    @browndogbarnes Always had Virgin Media with no problems

  • paulstevenlewis Paul Lewis (@paulstevenlewis) reported from Barnet, England

    @virginmedia Truly terrible customer service. Need to change my package, can’t do it online, long phone wait times & when I finally get through, so slow to get any info, then cut off. Think I’ll have to cancel & move elsewhere as it seems always to be this way with you. Hopeless!

  • jackwenman Jack (@jackwenman) reported from Ealing, England

    @virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.

  • jonny_pearson Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.

  • 55factory 55factory (@55factory) reported from Tottenham, England

    VIRGIN MEDIA are stealing money from accounts. Last week @virginmedia stole £150 from an account, they are now avoiding paying it back EVEN after accepting the mistake. They have gona as far as to just not take a call, never phone back and bypass the customer

  • cllrcharles Charles Kelly (@cllrcharles) reported from Borehamwood, England

    Speaking to a human being is impossible. You are taking around the loop and then they hang up on you. You have to listen to this infuriating patronising voice for 10 minutes before being cut off. @virginmedia @BritishTelecom @richardbranson #badcustomerservice #virgin

  • harispurs82 Hari Patel (@harispurs82) reported from Tottenham, England

    @virginmedia Thank you I have already made a compliant about tosin. Awaiting your best customer services colleges to call me and convince me why I should remain with you. Where new customer get a better service then a loyal one.

  • islingtonlloyd Lloyd Child (@islingtonlloyd) reported from Islington, England

    My @virginmedia V6 box must be broken, it's suggesting I record the Michael MacIntyre show. WTFlip #MichaelMcIntyresBigShow

  • harispurs82 Hari Patel (@harispurs82) reported from Tottenham, England

    @virginmedia Maybe you should try and look after your existing customer before trying to get more customers. I’m leaving due to the better value for money sky are offering I will be saving well over £300 a year joint them. If only you offered me the new customer deal which you are doing£79

  • MaryWindmill Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    @virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.

  • harispurs82 Hari Patel (@harispurs82) reported from Tottenham, England

    Been on the phone with @virginmedia the level of customer service is ridiculous. Been on the phone for over an hour explaining I received I call on Friday from them about upgrading my tv broadband and phone. However I explained @SkyUK we’re doing a amazing Black Friday deal.

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.

  • MaryWindmill Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint

  • mxchelleex Michelle Sanders 🗺🌴 (@mxchelleex) reported from Kingston upon Thames, England

    @virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭

  • ChelseaDogWalk Chelsea Dog Walker (@ChelseaDogWalk) reported from Kensington, England

    @virginmedia not working again

  • lifeofvanisha Vanisha (@lifeofvanisha) reported from Enfield Lock, England

    Oh come on @virginmedia my internet is ridiculously slow and I'm on the biggest package you guys offer

  • jonny_pearson Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    @virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • inmonopinion Kevin (@inmonopinion) reported

    @virginmedia So why may I ask are you not as a social media dept looking to improve your customer’s experience able to just make accounts, moving home, cancellations departments make a call. Would you agree that would make a sense tool in your armoury? Am I missing something #virginmedia

  • lorrain34369904 lorraine williams (@lorrain34369904) reported

    @virginmedia My internet is down in Derby East Midlands any idea what is going on, I have done the check online and booked for a maintenance man tomorrow.

  • rebekah_holly Bex 🤓 (@rebekah_holly) reported

    @virginmedia please explain to me why you have gone to my new property that you don’t have permission to do until the end of April and your engineer has dug up and destroyed my neighbours garden and your staffs response is “write us a letter”. Awful customer service

  • AMontguire Andrew Montguire (@AMontguire) reported

    @xXTHLXx @virginmedia If there’s anyone els in your household then just have them join as a new customer that what most people have been doing .....

  • pmurraydesign Paul Murray (@pmurraydesign) reported

    @virginmedia Is there no way to just create a support ticket through my account somehow?

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill

  • yiddo71 Mark Gould (@yiddo71) reported

    @virginmedia Thanks but that’s who I have been speaking to everyday since Friday like I say useless customer service

  • chrisjhack Chris 💙 (@chrisjhack) reported

    Genuinely impressed with the new @virginmedia 360 experience. A huge improvement over the slow, clunky performance of Tivo on the V6.

  • David62644399 David (@David62644399) reported

    @virginmedia hiya. Our Internet is down any news wen it will b up and goin again?.

  • sarn4 sandra Clifton (@sarn4) reported

    @xXTHLXx @virginmedia I have to say I rang to discuss my new quote for this year .. As contract had ended .. As a long standing customer of many years they gave me a really fantastic deal. I always ring to speak to them