Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 11/22/2025 13:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of London, London, Enfield Town, Harringay, Hackney, Barnes, Hampstead, Poplar, Hammersmith, Croydon, Ealing, Wembley, Hounslow, Watford and Newham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomCity of London Phone
United KingdomLondon Internet
United KingdomCity of London Internet
United KingdomEnfield Town Internet
United KingdomLondon Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    @TomW83mcfc @singinghands @virginmedia It’s bigger than that... main internet cable for SW London was severed on Thursday.... outage affecting thousands, will take days

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    @janeillustrates @bristolboudicca @VirginMediaCorp @virginmedia @Ofcom If she receives any care support, the agency ought to be checking up on her more regularly. That doesn't help with the isolation of no TV though.

  • tonystwit Tony Mills (@tonystwit) reported from Kingston upon Thames, England

    @telnetport25com @EdwardJDavey @virginmedia Ed likes to campaign for populist issues with no success, so don’t hold your breath. Virgin media is his current target after failing with his SWR campaign. South of the Borough lost faith in him!

  • JonGardner_gb Jon Gardner (@JonGardner_gb) reported from Richmond, England

    @____________jkg @harerik @virginmedia You have a backup hub that you can route traffic too if one is down. In a business environment this is standard practice. If Virgin want to just be a home TV provider, fine. But if they want to sell services to schools, other public services and business things need to change.

  • AradDeea Rus Andreea Emilia (@AradDeea) reported from Merton, England

    @virginmedia I can’t believe it takes so much time to fix these issues, it’s been 3 days and now I got an email that it will only be fixed on Monday, this is outrageous. Such an awful company, you have no respect for your customers!!! Shame on you

  • jasonford1988 Jason Ford (@jasonford1988) reported from Kingston upon Thames, England

    @Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    Appalled by lack of response from @VirginMediaCorp @virginmedia to me, colleagues & most importantly thousands of customers struggling without broadband, phone or TV for at least 2 days. Lack of info and misleading fix times unacceptable. An urgent case for @Ofcom to investigate

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    @singinghands @virginmedia Agree!!!! I know that a third party is responsible but they should own the problem and care for us customers

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    @hamptonbaglady @munirawilson @HamptonPN @VirginMediaCorp @virginmedia @Ofcom @UKLabour Which wouldn’t have stopped the outage of course

  • PBCFC Paul Barnett (@PBCFC) reported from Richmond, England

    @thistle5460 @virginmedia WTF is soccer.

  • SarahCo85095085 Sarah Cox (@SarahCo85095085) reported from Richmond, England

    I cannot believe we are still without a service @virginmedia in SW London. Please give us a sensible update - it is the least that can be expected after 3DAYS of no service. It is an utter disgrace. Already looking for a new provider #virginmediadown @Ofcom

  • thistle5460 Billy Martin (@thistle5460) reported from Richmond, England

    @jonslinn @virginmedia That’s what a decent red costs down t’pub I’ve had to purchase thirty two since Thursday to cope

  • Tomch1966 Tom Chant (@Tomch1966) reported from Richmond, England

    I thought the design of the internet provided redundancy but @virginmedia seem to have relied on one point for all of SW London. One broken cable kills TV, broadband and phone. Time to move provider.

  • Biancaaa89 Biancaaa 💕 (@Biancaaa89) reported from Kingston upon Thames, England

    @jamesburns1990 @virginmedia Ridiculous isn’t it. Service seems to have rebooted now thank god

  • Pientello Christian Furr (@Pientello) reported from Richmond, England

    @smittyonline @virginmedia Virgin Media has been down in Richmond upon Thames since 9am Thursday 19th December. Over 2 days now at the busiest and most needed time of year. No Internet, phone, TV or customer service information. Shocking

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia your site states the issue will be fixed by 1600hrs today Friday and they laughed apparently it will take them days to install new cables and make the intricate connections to each fibre optic strand. They said they were likely to have it all working again on Monday

  • deb_mae_ellis Deborah 👩‍💻 (@deb_mae_ellis) reported from Poplar, England

    @virginmedia Just want the service m paying for it’s been going on to long.... East London

  • PilotBoyGD Gary (@PilotBoyGD) reported from Merton, England

    @alexodam @virginmedia I'm in Raynes Park... Fix estimate now Monday morning at 9. Three days without broadband man. And I thought no nut November would be hard.

  • JonGardner_gb Jon Gardner (@JonGardner_gb) reported from Richmond, England

    @harerik @virginmedia They sell a business class service to businesses, schools and all manor of other organisations. They should be able in emergency to reroute traffic around a problem like this in minutes or hours, max..... #virginmediadown

  • Chilly_in_the John Steele (@Chilly_in_the) reported from Merton, England

    So now two full days of no internet or Tv. Seems some muppet put a digger through the fibre to local hub. It’s amazing how much we’ve come to rely on it for al sorts of things. Banking probably being the most useful. Anyway crack on & fix it @virginmedia I’ve got bills to pay.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dovermonkey Kirk Hughes (@dovermonkey) reported

    @virginmedia I guess that's my next step as cant seem to get a simple answer as to why my complaint was marked as resolved with no explanation. Who is the regulator (ofcom?)

  • NattoBri Natalie (@NattoBri) reported

    @virginmedia It’s been intermittent all week! When we called today we were told there’s a fault in the area ( however when I check says no fault) then we were told to reboot , which we did and now no internet and won’t have any until 23rd earliest, we have had issue after issue since Dec

  • piperj50 Sheila Bell (@piperj50) reported

    Anyone else had problems with cancelling their @virginmedia account?? Seem to be going round in circles here.

  • NattoBri Natalie (@NattoBri) reported

    @virginmedia yet again I am having to send a tweet as we are unable to get anywhere with the service! We have had intermittent service for weeks! was told to reboot as there has been an issue since 11th and now we have nothing until 23rd! I work from home and need urgent access!

  • VintagePast Past Design Antiques & Vintage (@VintagePast) reported

    @virginmedia I have no TV service. Been trying to sort this for months, without success. Spent all afternoon speaking to your technical department, following directions and STILL no TV service. Asked for broadband only. Told this will be £40 per month. Why £27 for new customers?

  • HendrickYong Hendrick_Yong (@HendrickYong) reported

    @virginmedia is there a chat function I can access to for broadband issue? My laptop is connected to the router via a LAN cable and I am seeing a drop of connection very often. Usually last for about 1-2 seconds.

  • gwfvrowell Garry Voss (@gwfvrowell) reported

    @virginmedia So what about intermittent service which is just has problematic? Or extremely low speeds, some days I am getting latency in the 100s of ms

  • MicbOliver Mark Oliver 💙 (@MicbOliver) reported

    @TaiDragon @virginmedia Sounds more like a router restriction rather than a bandwidth issue. Light bulb are unlikely to be sending that much data.

  • brianj49 Brian Jacobs (@brianj49) reported

    @YodelOnline how come my package has not arrived within the designated window? How come your driver's tracking device is disconnected? How come you can't call your driver? How come your chat line assistant disconnects mid-chat? How come @virginmedia use such a rubbish service?

  • EJC1234 Emma Conway (@EJC1234) reported

    @virginmedia I am very disappointed with your service every time I speak to an advisor I am being told completely different things. You have dis connected one of my boxes for no reason whatsoever, so now I am on the phone trying to get answers. 1