Virgin Media Outage Report in Willesden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willesden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willesden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Newham, London, City of London, Hammersmith, Southwark, Hackney, Paddington, Barnet, Waltham Forest, Hounslow, Bromley, Hampstead, City of Westminster and Muswell Hill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Total Blackout | |
| Croydon |
||
| Newham |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Willesden, England
Latest outage, problems and issue reports in Willesden and nearby locations:
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Meldrew
(@victormeldrew66) reported
from
Croydon, England
@virginmedia To be honest not sure if i can be bothered,do i want to go through that all again. Been a customer for years it's always been the same. When you do eventually talk you can be quite good.
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Richard Patterson
(@RichEPatterson) reported
from
Rickmansworth, England
@virginmedia I have internet connection problems and cannot get through to customer support. Help!
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West Ham Wesley ⚒️ #GSBOUT
(@CouchPotatoUK) reported
from
Stratford, England
@virginmedia your website is down in the UK. Cannot log into accounts or use SkySports app
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@virginmedia Hi better late than never I suppose. Yes I gave both mine and hers (as alternative contact). Just assumed I’d be primary contact and her secondary. Wondered why I’d not been used that’s all
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Rashid Iqbal ☔
(@Rashidfreed) reported
from
Kensington, England
@Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!
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Vinny Davidson
(@Vinnyd82) reported
from
Kingston upon Thames, England
@virginmedia Is there a particular issue with you call centre today? I have been cut off twice today, on hold for cumulative 3 hours, your instant messenger doesn’t respond and your text message service doesn’t reply. Is there anyway to actually get in touch
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Andi Thompson
(@andithompson) reported
from
Bromley, England
@virginmedia just been on hold for 30 minutes to cancel my service and got cut off by your IVR? Can you help me without me having to dial in again?
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Leon Spight
(@leonspight) reported
from
Richmond, England
@virginmedia Hi there I switched over onto the 1gig broadband service 10 days ago however the service/speed is v slow. Right now it’s 40mb down and 6mb up. I’ve rebooted many times over the last week however service remains poor. What should I do?
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Danica Corns
(@DanicaCharlotte) reported
from
Camberwell, England
@virginmedia I've had to put the phone down as I have a meeting. Will trying calling back.
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RayWilliamAllsop #RaRa
(@rayallsop1983) reported
from
Enfield Lock, England
@JackieMKM @KimberleyJayne4 @virginmedia That’s a lot of money for a poor service mate, I pay £50 a month that’s for tv phone and internet, but well worth for the quality of service you get. Your welcome 👍🏻.
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Neil Wigglesworth (He/Him) 💙
(@Neilwigg) reported
from
Bromley, England
.@virginmedia what’s the problem with your web site? Super slow and trying to check a house move but site is stuck and unresponsive
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Neil Wigglesworth (He/Him) 💙
(@Neilwigg) reported
from
Lambeth, England
@virginmedia My services were not the issue, your web site was the issue, I resorted to the chat function which was very slow and eventually sorted the issue I was trying to address. Sadly you don’t serve my new address
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia I’m trying to contact you but can never get through by telephone, what earth am I meant to do? Your customer service has gone to pot
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Neil Markell
(@tubbytel26) reported
from
Bromley, England
@virginmedia The picture begins to stutter and flicker. The tivo box also becomes very slow to respond to remote inputs. Our other tivo box is not affected. Thanks for replying
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia Hey @virginmedia Here i go again Tks for the new hub, the same model as the old one. The HUB was delivered to me but no technician to check the problem and no signal yet. I didn’t have broadband for 4 days, then it came back for 1 and today off again.only. Sorry @LifeInKilburn
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LEBOISNOIR
(@mwantumba) reported
from
Wandsworth, England
Been waiting 30 minutes on the phone for @virginmedia to pick up and still no one ! Not only their products are rubbish but their customer service is even worse ! Won’t recommend it AT ALL 😤😤😤😤😤
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Karen
(@KBaitup) reported
from
Kingston upon Thames, England
@virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?
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Leon Spight
(@leonspight) reported
from
Richmond, England
@virginmedia Yes I have and none are reported. I received a new router and 1gb service upgrade 10 days ago. Since then the speed has been so slow.
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Matt Kowaleczko 🇬🇧🇵🇱🇪🇺🇲🇽
(@KowaleczkoMatt) reported
from
Hillingdon, England
@virginmedia is there any support available? I am trying to move to another place and re-contract but it seems your phone and email are not working since good few days.
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Andi Thompson
(@andithompson) reported
from
Bromley, England
@virginmedia And just to add, your virgin customer service won’t speak to him about it as they say he is no longer the account holder as his contract has been cancelled.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Carroll
(@cragnet) reported
@virginmedia I will be calling but it looks like the only option is to leave and come back as a new customer
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Seamus Smith
(@Techyback) reported
@virginmedia Trying to cancel my fibre package with you people. Had 3 of your reps phone me in one day, thinking I wanted to sign up and then was ignored. Been on hold 2 hours yesterday and currently 3 hours today to speak to someone. Do. Better.
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S Fletcher
(@blowawayclouds) reported
@virginmedia because my complaint has taken over a month to get to the point I’m at now, I’m over my 14 days to cancel the contract.
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jodie landon
(@realjodielandon) reported
@virginmedia I am being charged over £55 for just broadband and i have shopped around for better offer. I have been with your customer service all morning try to cancel my account but no one picks up and there is no email address provided. Please help cancel the service
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Sarah Golding
(@execution84) reported
@virginmedia Why can't you actually fulfill your promise and call him. This is appalling customer service.
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S Fletcher
(@blowawayclouds) reported
@virginmedia shocking customer service experienced so far. I’m a new customer who experienced a theft during the installation. I’ve raised a complaint to try and get my stolen item back and I’ve had nothing but fob offs
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Curtis Raymond Green
(@curtisgreen062) reported
@virginmedia It says i have a connection issue check back in 23 hours and we'll help arrange a appointment with tech my connection is wired via cat 7 network cable and when i login to my account it says service issues for TV regarding sky content on virgin go
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Jamie Newman
(@challie1993) reported
@virginmedia They didn’t have the right equipment and told Virgin they will have to return at a later date. If I am honest I’m close to cancelling because Virgin do not seem sympathetic regarding the situation and would rather offer compensation of £50 than to take ownership of the issue.
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❤Donnelle❤
(@Msdonellio) reported
I DON'T KNOW WHERE @virginmedia GET THEIR STAFF IN CUSTOMER SERVICES BUT WOW SUCH INCOMPETENCE!!!
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Paul Reardon
(@Paul_Reardon23) reported
@virginmedia Unbelievable next you will want me to send out smoke signals , I am on hold via the landline - tweeting- going through online App and texting and getting nowhere fast amazing customer service 👏👏👏👏👏 time for a change I think