Virgin Media

Virgin Media Outage Report in Willesden, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willesden, Greater London, England 02/13/2026 21:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willesden, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, Southwark, Hackney, City of Westminster, Paddington, Islington, Camden Town, Wembley, Enfield Town, Croydon, Newham, Richmond, Harringay and Poplar.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomCity of London Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • louiseash3 louise ash (@louiseash3) reported from Spelthorne District, England

    Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia

  • PhelanHill Phelan Hill MBE (@PhelanHill) reported from Wandsworth, England

    Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    @lornajane2 @virginmedia Yeah, clearly something wrong specifically with my Virgin kit, or something hyperlocal (cabinet/wiring)... But they refused to investigate my query as there was an outstanding issue until May 5th, and since then disgracefully haven't bothered responding. So can't get a diagnosis.

  • OptimiseOrDie Craig Sullivan (@OptimiseOrDie) reported from London, England

    @virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!

  • MilesMalaya Milesfiles (@MilesMalaya) reported from Hammersmith, England

    @virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    @virginmedia But your SMS team either a) never respond or b) refuse to help me specifically because they say there are outstanding issues. So, through a combination of a) and b), you never look at my issue. Because there's either always a wider issue, OR you ignore me. Utterly unhelpful.

  • edmoses ed moses (@edmoses) reported from Harefield, England

    @Ian_H_007 @virginmedia I pay for 500Mb - currently getting 86Mb. I can just about live with that. Being on hold during Skype/Teams/Zoom calls is unacceptable. The boys are having problems gaming and our video downloads on Sky keep failing - not great service.

  • burgcolin Colin (@burgcolin) reported from Richmond, England

    @virginmedia can you please sort out your internet problems in tw11

  • JanineAdelman Curly O's (@JanineAdelman) reported from Barnet, England

    @virginmedia We have ongoing service fault making our viewing impossible. It cannot be rectified as engineers cannot work. Yet you still increase our bill by over £25!! Tried to phone but end up being cut off, no online chat working. Very frustrated.Please advise what can we do.

  • MAL_T7 Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England

    @xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.

  • NanjibaM Nanjiba (@NanjibaM) reported from Harrow Weald, England

    @virginmedia hi, why did I receive this text message: Important update: so we can roll out network improvements, we're sending you a new SIM. Please follow the steps to swap it as soon as it arrives in 7-10 working days. I don't need a new one. Thanks.

  • MAL_T7 Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England

    Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.

  • louiseash3 louise ash (@louiseash3) reported from Spelthorne District, England

    And the checking service on Virgin Media page gets you nowhere.

  • Julia___Valerie Julia Valerie (@Julia___Valerie) reported from Kensington, England

    @dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭

  • MoSyed110 MO SYED (@MoSyed110) reported from Harrow Weald, England

    Why is @virginmedia so bad!!!!

  • nlpedwards Neil doesn't have a bookshelf (@nlpedwards) reported from Richmond, England

    Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.

  • Heather_Skipsey HeatherSkipsey (@Heather_Skipsey) reported from Merton, England

    @virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia any idea how long broadband outage in TW11 will last. Thanks

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @robertgilbert86 @virginmedia Hm, ok. Today has been a nightmare. Bf listening to hold music for an hour, lied to about when a technician was coming, then he was aggressive and both he & customer services then seemed to be gaslighting.

  • daveyneilmurphy Davey Murphy (@daveyneilmurphy) reported from Wandsworth, England

    @virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jaybank04553818 jay banksy (@jaybank04553818) reported

    @virginmedia I don’t have the app it won’t let me log into it, is there any way I could cancel the appointment through you?

  • Gordiniroy Gordy (@Gordiniroy) reported

    Not only did my router **** the bed, @virginmedia did too. Apparently they don't do 24 hour assistance on a 24 hour service. Bye then.

  • Stephanie26322 Stephanie Horne (@Stephanie26322) reported

    @virginhelp @virginmedia Please can you assist me. Why is my wifi down, its been down for the last 2 days. I cannot get any tv or anything

  • VijayRoRitz Vijay Patel (@VijayRoRitz) reported

    @virginmedia When you click check service status takes you to a blank page

  • ptomtom48 Paul (@ptomtom48) reported

    @virginmedia Hi KF I’ve actually just called again making it the 8th call today now and finally found out there has been an problem/error in the 360 migrations. This caused a delay. Not greatly impressed that it has literally taken all day to find this out. Pretty poor service

  • MissSDonnelly Siobhan Donnelly (@MissSDonnelly) reported

    @virginmedia I’ve not been able to access any apps all day - when calling the helpline it says system upgrade means they can’t run diagnostic. When will this be resolved please? I’m paying full price for half a service!

  • shilly1982 Scott Shelton (@shilly1982) reported

    @virginmedia internet is down in Wakefield area, never had this problem with Sky!! Gutted I moved to this shower of ****!!

  • wadds Stephen Waddington (@wadds) reported

    @virginmedia Your service page is down in NE27

  • LornaThompson24 Lorna👩‍👧‍👧 (@LornaThompson24) reported

    @virginmedia no wifi properly for over two weeks and the tv box constantly being ridiculously pixilated so much you can’t watch it? Absolute joke!! I’ll be phoning customer services tomorrow about leaving, not paying for a service we can’t use!!

  • BranchPhotos Jay (@BranchPhotos) reported

    @virginmedia Hi Virgin... I'm having issues with my connection again... happened just last week too. The connection just drops out. Router restarted a few times, same issue. Ran a ping to Google DNS and its clearly dropping packets. Can you check my equipment please?