Virgin Media Outage Report in Shoreditch, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shoreditch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shoreditch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 25: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Shoreditch, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hackney, Bermondsey, Ealing, Southwark, Islington, Bromley, Lewisham, Paddington, Leyton, Walthamstow, Poplar, Radlett and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Total Blackout | |
| London |
||
| London |
Internet | |
| Hackney |
Internet | |
| Bermondsey |
Internet | |
| Ealing |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shoreditch, England
Latest outage, problems and issue reports in Shoreditch and nearby locations:
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue
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♻Michael J Keane ♻
(@KeaneMJ) reported
from
Lambeth, England
@virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!
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Tony Way - Bloke off the telly (+Films)
(@tonypaulway) reported
from
Hackney, England
@profanityswan I mean, his pinned Tweet is a public complaint to Virgin Media customer service from 2016. So that’s what your dealing with.
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Scott Brindley
(@scottyboy1973) reported
from
Ilford, England
@virginmedia Day 7 without internet! Just has the following from you which is simply false:- Virgin Media Outage Update - ID: F007272603 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team
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Jordan Cunningham
(@JCunninghamUK) reported
from
London, England
@virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated
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Tricky
(@trickyvondickie) reported
from
Kensington, England
@virginmedia trying your text service now
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Bronwyn MacDonald
(@BronBron283) reported
from
Merton, England
@virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave
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sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋
(@mgrazia_baf) reported
from
London, England
In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband
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Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@BBQColin @virginmedia Fingers crossed they resolve it soon. No amount of money can make up for it, I would just like decent customer service that gives you concise, current and correct information as well as regular updates #virginmedia #fixmybroadband #poorcustomerservice
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D Warwick
(@DWarwick19) reported
from
Enfield Lock, England
@virginmedia I've sent you a message and am being ignored I've spent 6 hours on the phone over 4 days trying to get connected to virgin and still nothing I've been hung up on twice and no one is sorting the problem I would like someone to call me back ASAP on 07765703606
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Dawn Gould
(@gouldydl) reported
from
Dartford, England
@virginmedia is there a problem with your phones, twice in the q and both times cut off. 😡
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Majid Ravandi
(@majrav) reported
from
City of London, England
@virginmedia without doubt the most DISGRACEFUL service EVER. You constantly attempt to take advantage of elderly vulnerable adults. We have been trying for weeks to talk to u & have me put on as authority to talk, & you won’t help, but you continue to send threatening letters.
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
And although operative insists there is no local issue, 5 people in my street have no @virginmedia
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Scott Brindley
(@scottyboy1973) reported
from
Stratford, England
@BBCWatchdog Can you look into @virginmedia appalling service and dreadful customer service. This is my 7th day with out internet and all I get is fobbed off. Not acceptable service. #virginmedia #fixmybroadband #poorcustomerservice
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Nikhil Saglani
(@Nikhil_Saglani) reported
from
Barnet, England
@virginmedia Be nice to get an answer on the phone as to why I’ve been charged £60 for leaving despite you guys not being able to service our new house - and telling us we’d face no leaving fee. Sat on hold three times for 30+ minutes. Great service!
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MrMystical
(@Tunjihi_MCFC) reported
from
Tottenham, England
@virginmedia what is your customer service email address
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Reo
(@TheLostArsenal) reported
from
Tottenham, England
Time to get rid of @virginmedia Premium service with shitty internet. Never had a stable internet connection with them
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Faz
(@FazLovesTweets) reported
@virginmedia Hi John. Yes it confirms no known issues. Just wish the speed of my bb was at least 1/2 of what the M500 provides. Shame as have been with you for 6 years as there were no other fibre based bb providers. Now BT have managed to provide in my area
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penny horner
(@PennyJst) reported
@virginmedia absolutely useless company, I come home to find a most concerning error in green across my tv screen. And no one around to answer the phone or help and your text message was no help either
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Maša (aka Marsha)
(@masa_kepic) reported
. @virginmedia when ******** are you going to sort out your broadband service in Brighton? If my phone can run my laptop then so TF can you — it’s what I pay you for! You’ve barely worked for weeks. Are you going to compensate me for lost earnings when I work from home?!
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Julie Delderfield 💙
(@jucleary) reported
@virginmedia shocking service since switching from sky….no end of problems even though promised the best connection & shocking customer service to try & resolve….I won’t give up like most & will demand a refund & will switch if necessary
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Lu 💫
(@RhodesyLu) reported
@virginmedia Hello. I have an old LG KG130 phone locked to Virgin. I've read that I can request a free network unlock code from Virgin. How would I go about this? I no longer have a Virgin sim. Thank you.
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Faz
(@FazLovesTweets) reported
@virginmedia I’m not even asking for 500 mb and would be content with 250. I’m so reliabt upon the internet for my home and work use. I appreciate outages on occasion but this appears to be monthly and no notice provided or any customer service. No doubt Virgin are aware of their poor cs
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sofia
(@sofia_uk) reported
@virginmedia Ok. But surely there should be some communication to say we have received your complaint but I have had no communication how am I suppose to know its been recieved? Communication is non existent
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Marcus Aurelius
(@El_Emiratis) reported
@virginmedia Just to let you know the fifth attempt - all recorded - I confirmed with the lady of the lone cuts off she will call back - Janine - like cut off - no call back - I’ve never seen anything like it- one lied at 8:15 saying cancellation closed-another put me to another dept
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bakilonder
(@solgarvitaminc) reported
@virginmedia Every time when internet is gone, I check if there is any local outage using your website. Today it evolved to a new level. There is a internet yes but 0,5Mb speed. It is like this for hours. Tried to reset, restart. nothing changed.
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L0ND0N89
(@SamLndn) reported
@virginmedia And it's down again. You lot are pushing your luck