Virgin Media Outage Report in Highbury, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Highbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Highbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 01:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Highbury, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Finchley, Radlett, London, Lewisham, Enfield Town, Wood Green, Ealing, Croydon, Tower Hamlets, Hackney, City of Westminster, Islington, Harringay, Kingston upon Thames and Bushey.
| City | Problem Type | Report Time |
|---|---|---|
 Finchley |
||
| Radlett |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Lewisham |
Wi-fi | |
| Enfield Town |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Highbury, England
Latest outage, problems and issue reports in Highbury and nearby locations:
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Dreamboat
(@dreamboatsings) reported
from
Tottenham, England
Our @virginmedia internet goes down ALL THE TIME and it's been off for over a week and I'm nearly out of data so with my dying breath I curse Richard Branson.
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LegoGuard .... Ian
(@thelegoguard) reported
from
Camden Town, England
@virginmedia Are you having problems with your website currently? Trying to log in to my account but I keep gett ' Bad Request' on any page I load...
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Hanieh Vidmar
(@haniehvidmar) reported
from
Paddington, England
@virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment
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Debbs Durston
(@DEDNaive) reported
from
Enfield Lock, England
@virginmedia Congratulations on improving my service..AND making it worse!! Mind you seeing all the complaining tweets, I should not be surprised. #BetterConnected or not!
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the world's most copied Edward Moore
(@edshots) reported
from
Croydon, England
@virginmedia failed to turn up today for the rearranged date they couldn't make two weeks ago. Just turn up tomorrow, I shouldn't need to call you as it'll be the Edward Moore in Croydon you let down today.
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Lloyd Child
(@islingtonlloyd) reported
from
City of London, England
@virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.
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kevin richardson
(@kevinri00714924) reported
from
Poplar, England
@virginmedia Will this issue be resolved today
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kevin richardson
(@kevinri00714924) reported
from
Poplar, England
@virginmedia So someone fraudulently set up an account in my name. Because I don’t know the password to something I didn’t set up I’ve now spent 5 hours on the phone to 5 different @virginmedia reps and a debt recovery letter. Never use @virginmedia #badcustomerservice #stress
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Mona Lisa Saperstein
(@xfindingxemox) reported
from
Wandsworth, England
UK's biggest thieves? @virginmedia has been stealing money from me pretending they give internet service
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kevin richardson
(@kevinri00714924) reported
from
Poplar, England
@virginmedia No the chat ended and I couldn’t get back into it obviously finished work. I got nothing he was trying. He found the account in question but couldn’t get in with security. And again I’ll add I never set up account so I don’t know password. I’m left hanging again
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the world's most copied Edward Moore
(@edshots) reported
from
Bromley, England
@virginmedia The next slot was 28th April which I would not be in and so have taken 5th May. A loyal customer of about 12 years this a complete let down after arranging today from a previous cancellation on your company's part.
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Vegan join the PCS Union
(@Veganforever67) reported
from
London, England
@virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@virginmedia now onto the second week of no contact. No help and no communication. Imagine trying to call someone at this billion dollar company just to open a business account. And you can’t even get through for 14 days. It’s pathetic. This 02 merger has finished them.
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Paul Griffiths
(@PaulG_Lon) reported
from
Wandsworth, England
@DiageoLiam I think there’s a major issue with the internet / digital platforms. @itvlondon news has been affected all day. My @virginmedia connection down too.
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Vegan join the PCS Union
(@Veganforever67) reported
from
London, England
@virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia I'm sorry for the two poor support staff who are trying to sell us new remote controls, routers and O2 sims - for more money - till we hit the nuclear option and say we're leaving to get what we're asking? We're loyal customers; why does it need to get to that?
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MoMo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown
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S
(@MSROPER10) reported
from
London, England
@virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?
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Swami
(@swami102) reported
from
City of London, England
@virginmedia letting know that my installation date is moved just before a day of the original date isn't very professional. When you guys fix yourself???
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Dreamboat
(@dreamboatsings) reported
from
Tottenham, England
@virginmedia It happens every month at the moment. My housemate spoke to someone on Wednesday (as it is his account) and they said it would be active by Thursday and it's still down.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Jubb
(@Jubb_Boy) reported
@virginmedia Well. Restarting my company is a bit of an inconvenience indeed - but it's always the remuneration of effort to look forward to. Three months of, "Not being a Virgin Media Customer" has involved quite a lot more effort and stress than you'd really think!
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sean
(@YoLaSengo) reported
@virginmedia we gave our notice to cancel our broadband and tv service 1st December. Both still seem to be operational. Does this mean you’re still going to be charging us? Can you confirm when services will stop?
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t a z z i
(@CurlyTazzi) reported
@virginmedia I am not going to have any internet for a week! I cannot work and might potentially lose my job. How are you helping me resolve this issue?!
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Dave Kitson
(@davidpkitson) reported
@virginmedia I’m sorry, but you people are the worst. My partner has been on your online chat since 0840 this morning and whilst we respond immediately you guys take 10/15 mins to reply. We’ve taken serial numbers, checked cables and now we’ve been told you need a 15min tea break
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Neil
(@ratz09) reported
@virginmedia your customer service, even at this difficult time is a joke! On hold for 40 mins twice and the agent cuts me off before I can say anything, this is after trying to live chat only to be told I can’t be helped online and that I must call.
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Sanita
(@Gintovna) reported
@virginmedia I understand that, people who receive UC have their own package, yet people who receive other benefits are treated differently. My question was - if every customer will face price rise or not? The fact that price has not been raised for 18 months isn't ethical reason to do it now
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David Edmonds
(@DavidEdmonds100) reported
@virginmedia No. Please, please, please don't make me go through all this nonsense again. Last time you ended up giving me a text number that went to a bot that offered me £10 for 4 - 5 months of rubbish service. I want to speak to a human being. Too much to ask?
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Block 305
(@scousehawkeye) reported
@virginmedia Yes and I was told it would be checked and never heard a thing back. I have had to purchase 2 WiFi boosters at £35 so the signal reaches my kids rooms. I live in a normal 3 bedroom house and the signal is appalling yet you’re putting my bill up??
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DonnaM
(@KD0NNA) reported
@virginmedia No I gave up. However today has been the first day since Boxing Day that I have not experienced any problems.
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Adam Richardson 🤪🇬🇧
(@Adam_R_06) reported
Hey @virginmedia why cant i get in touch using any method?, im trying to change my broadband package to be better suited & cost efficient so i can remain a loyal customer. Having the website ONLY offer vastly more expensive packages & nothing for editing or downgrading is shady.