Virgin Media Outage Report in Theydon Bois, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Theydon Bois, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Theydon Bois and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Theydon Bois, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Bermondsey, Tower Hamlets, Poplar, Ilford, Islington, Dagenham, Tottenham, City of Westminster, Hackney, Romford, Hampstead, East Ham, Leyton and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Bermondsey |
Total Blackout | |
| Bermondsey |
Internet | |
| London |
Internet | |
| Tower Hamlets |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Theydon Bois, England
Latest outage, problems and issue reports in Theydon Bois and nearby locations:
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Thomas Matthews
(@thomasdmatthews) reported
from
Islington, England
@virginmedia no Internet in WC1X? Service has been so shite of late. What's the deal?
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
@virginmedia Rather loose a long-standing customer then?
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Drewery ****
(@drewerydyke) reported
from
Hackney, England
@virginmedia No, no further info save for 151’s automated voice saying there are ‘intermittent’ issues. For how long or what or impact - no info.
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Uptown entertainment discos
(@Uptowndiscos) reported
from
Harlow, England
@techdotintel @virginmedia @O2 I'm currently a Virgin media customer and business O2 customer. Do I qualify?
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Drewery ****
(@drewerydyke) reported
from
Hackney, England
@virginmedia On & off service; 151 helpline says ‘intermittent’ issues in London, N16. What can I do?
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Theo Theodorou 💙
(@theotheodorou) reported
from
Enfield Lock, England
@virginmedia my broadband is still down since this morning. Your engineers have not fixed the issue although your automated system says no issues in area. Please tell your engineers we are still down in N21. Impossible to talk to a human. Very frustrating.
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Paul Moston
(@Mostons) reported
from
Enfield Lock, England
@virginmedia So customer services are baffled by daily outages since July - you should advertise a “not a fault free service” expect months of business disruption , and forget working from home. Just fix the problem.
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
After 10 years with @virginmedia , & after weeks of terrible WiFi & customer service, I asked they equal BT’s deal. Operator could not do that and would not let me talk to manager, nor send a message for call back. I asked x3. Operator terminated call. Poor service!
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Sevki 💉 💉🎉
(@sevki) reported
from
Camden Town, England
@virginmedia I’m not hopeful. You have given a 10day lead time for a fix. It’s been 6 days and my connection is still unusable. I just had to switch to 5g again. I genuinely don’t get what could possibly cause a 10 day lead time. 10 days without internet when I still have to wfh
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David Mason
(@davymace) reported
from
Enfield Lock, England
@virginmedia Hub4. It’s bad everywhere but gets worse further away from hub. Avg c.40mbps when promised >100.
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Sevki 💉 💉🎉
(@sevki) reported
from
City of London, England
.@virginmedia “we’re really sorry you’ve been having issues since 21st but rest assured we will resolve this by 1st of Dec” On the same exact call that gave a 10 day resolution time @virginmedia: “looks like your contract has ended. Let’s talk through your upgrade options”
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Mark O'Brien
(@markandall) reported
from
London, England
@virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?
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DEREK BURGESS
(@derekcburgess) reported
from
Walthamstow, England
How ******** do I find #StarTrekDiscovery on @PlutoTV??? I have the app on my virgin media box but can't find Discovery. Is it only on at certain times, so if I miss it I can't watch it? It's not an easy platform to navigate
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Anita McCullough
(@cornbunting) reported
from
Walthamstow, England
@virginmedia I’ve never had a protracted problem like this before. It’s only ever gone down a couple of times before (in over 15 years!) and then come back within 7 hours or so.
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spite driven development
(@thomas_maurice) reported
from
Islington, England
Hello @virginmedia you appear to have yet again issues around London N7. And yes I have tried to turn it off and on again
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Uptown entertainment discos
(@Uptowndiscos) reported
from
Harlow, England
@techdotintel @virginmedia @O2 I'm a virgin HOME customer and an O2 business customer but I don't qualify
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Hannah Berryman
(@BerrymanHannah) reported
from
Tottenham, England
@AshAtalla Not on our **** virgin media it isn’t - just 1st 2 seasons (seen and loved)
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Timbo
(@timlardner) reported
from
Camden Town, England
@virginmedia your wifi has been broken at Elephant & Castle tube station for more than 2 weeks. Maybe get someone to look into it?
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mel smith
(@melsmith25) reported
from
Hoddesdon, England
@virginmedia totally unacceptable , over 1 hour, being cut off 4 times, explaining my request to 15 different people, and still I have no solution to my request complaint on its way
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FClay
(@MissFayeRay) reported
from
Romford, England
@virginmedia FYI - the service status on your website/app says there is no broadband issues, but when I go onto troubleshooting with intermittent WiFi, it says there’s a big problem in my area. Not overly helpful, have been trying for a couple of hrs to fix ourselves 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karma🖤
(@Carahaych_) reported
@virginmedia how long with the internet be down for in the WS3 area?
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Cllr Donna Greaves
(@Donna4Rainhill) reported
@virginmedia You've flatly refused to take a report of a fault for an elderly customer who's landline is faulty when somebody else has tried to report it for them you have said "computer says no" Your CSR confirmed "you do not have a dept that deals with vulnerable customers" WOW JUST WOW!
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Samo Chandler
(@SamoEdits) reported
@geraintthomas @TalkTalk Get Virgin Media fibre. Yes they're more expensive, and don't have great customer service themselves and won't give good deals to keep your business after your contract is up. But I've rarely ever had disconnection problems, the odd area-wide issue. But mostly always reliable.
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Lita Doolan
(@Litadoolan) reported
@virginmedia Yes still an issue. @richardbranson please advise. #virgin #email #volt
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✨SynchroJack88 - TL47✨
(@SynchroJack88) reported
@virginmedia I’m no novice and have worked in technology for over 14 years. I know how to reboot a router etc and it doesn’t solve the issue! Funny how the service deteriorated after the cooling off period ends
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Mia Culpa
(@UBSixT) reported
Further to previous @virginmedia tweet..just got a call back from Glasgow..they had a power outage so call was ended,Lady confirmed 150 call if I press option disconnection will go through to a UK call centre but it can be any of six or can be outsourced no numbers kniown. FARCE!
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Ricki Wellman
(@rickiwellman) reported
@virginmedia really need to sort out your business broadband services, have had NO internet all morning and have been told a fix will be done around 5/6pm, how am I meant to run a business 🤬
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Peter Wells
(@peterwells79) reported
@MelHorrocks19 @virginmedia Have you got a good data package in you phone contract? I use my iPhone as a Wi-Fi hot spot when my broadband goes down at work (not Virgin)
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Cllr Donna Greaves
(@Donna4Rainhill) reported
@virginmedia Furthermore a complaint was made from one virgin customer about the lack of support asking you to test the line for a fault and you incredulously sent a copy of that complaint to... the customer account that you are unable to act upon or test, that is just utter madness Virgin
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Peter Rossi
(@prprivate) reported
@virginmedia Virgin Media do - I don’t want you to call me from “Twitter” you have my complaint ID, please get someone to review it who has the capacity to resolve it and get them to call me