Virgin Media Outage Report in Theydon Bois, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Theydon Bois, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Theydon Bois and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Theydon Bois, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Bermondsey, Holborn, Tower Hamlets, Enfield Town, Walthamstow, Hackney, Upminster, Tottenham, Belsize Park, Wood Green, Hampstead, Paddington and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| City of Westminster |
TV | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Theydon Bois, England
Latest outage, problems and issue reports in Theydon Bois and nearby locations:
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Hanieh Vidmar
(@haniehvidmar) reported
from
Paddington, England
@virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment
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Robert Dearle
(@DearleRobert) reported
from
Harlow, England
@virginmedia It was def.used within time scale. She just said it's not working after we tried to scan twice amd she tried typing in then numbers so both ways..she didn't know why and told me to contact 02 but that's why she gave me the receipt.
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Debbs Durston
(@DEDNaive) reported
from
Enfield Lock, England
@virginmedia Congratulations on improving my service..AND making it worse!! Mind you seeing all the complaining tweets, I should not be surprised. #BetterConnected or not!
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Dreamboat
(@dreamboatsings) reported
from
Tottenham, England
Our @virginmedia internet goes down ALL THE TIME and it's been off for over a week and I'm nearly out of data so with my dying breath I curse Richard Branson.
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Frankie
(@FrankUgboro) reported
from
Tottenham, England
@virginmedia down in my areas for up to 4 +hours now. At the very least you could send an email to inform your customers of this outage.
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Vegan join the PCS Union
(@Veganforever67) reported
from
London, England
@virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault
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Sav..............
(@savvaschristo) reported
from
Hoddesdon, England
@virginmedia your company has the worst custermer service that I have ever had in my life. Spent nearly 2 hours on the phone today being cut off and transfered and now on whatsup since 4.15pm until now still waiting to be dealt with. VIRGIN YOU ARE COMPLETE JOKE OF A COMPANY.
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Pippa Moss
(@PIPPAaM) reported
from
London, England
@virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.
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S
(@MSROPER10) reported
from
London, England
@cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.
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LegoGuard .... Ian
(@thelegoguard) reported
from
Camden Town, England
@virginmedia Are you having problems with your website currently? Trying to log in to my account but I keep gett ' Bad Request' on any page I load...
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Swami
(@swami102) reported
from
City of London, England
@virginmedia letting know that my installation date is moved just before a day of the original date isn't very professional. When you guys fix yourself???
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Robert Dearle
(@DearleRobert) reported
from
Harlow, England
@virginmedia Ok thanks. No I've used it for a long time. I use cafe nero every week for a free coffee. So I know how it all works. The app tells us to call 02 for help. But they just tell me I should not use it if not an 02 customer.
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia hi nope just saying unavailable at this time which is no help! working all week so now have to plan to work from home incase the update is its coming tomorrow!!! was all going good just yodel a nightmare! when there updated at 21.15 last night it said 15.00! so lied there!
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Pippa Moss
(@PIPPAaM) reported
from
London, England
@virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN
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Vegan join the PCS Union
(@Veganforever67) reported
from
London, England
@virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done
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Robert Dearle
(@DearleRobert) reported
from
Harlow, England
@_CaffeNero_ Want help with 02 priority app as a virgin media customer. App says to call 02..they told me to call virgin? Who can help. Failed me in Nero today.
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Lloyd Child
(@islingtonlloyd) reported
from
City of London, England
@virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.
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Nancy S
(@mizznansea) reported
from
Aveley, England
So trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.
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Paul Newby
(@paulnewbz) reported
from
Hoddesdon, England
@virginmedia my router is showing a message saying update in progress. It’s been like this all day. Service status says the networks being updated but fix by 3pm. Is there a fix? I cannot log in to the router.
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DBP196
(@dbp196) reported
@virginmedia Our tv has an intermittent black screen problem from the start. When I call the system tells me to reboot the system. I’ve done that 10 times. As I could not speak to someone I called Sales who put me through to technical who I waited for 75 mins with no answer. Any help Virgin?
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Rhys Caswell
(@CaswellAlun) reported
@virginmedia Absolutely give up with you Virgin, 8 just hope other new builds don't put you in as the main provider. Customer service shocking, resolution shocking, can't even give a call back, what do you do?
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Tom Grater
(@tomsmovies) reported
@virginmedia Hi, any idea what's happening in SE19 area? Internet down all day and now not estimated to be fixed for another 12 hours. Would appreciate more info as me (and many others I imagine) are working from home.
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Al-Kahlan
(@_yasminnox) reported
@Delfty_ @virginmedia Omg virgin media is the worst!!!!!
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PrinceIsLonely
(@PrinceIsLonely) reported
@FakeChloe_x @virginmedia Ik acc the worst i have the same
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ben
(@Bennzky) reported
@virginmedia internet has gone down again I think every day for the last 3 weeks but yet no help
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Covyid_UltimateFandemic
(@covyid) reported
@virginmedia Your bills are so hard to understand, I made a payment last month because of issue with Direct Debit, why is it showing that I still owe this? I have an email receipt of payment
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Spurs Mad
(@THSpursMad) reported
@virginmedia so engineer has been, reset everything. For one day fine and again it’s been dropping off and getting worse by the day. Engineer told me that the signal was sporadic which is causing me to lose internet connection why can’t you sustain my paid for service? @WhichUK
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Trevor Baddeley Mills
(@fatpants2012) reported
@virginmedia Yet no one has asked for my postcode or details? Hmmmm. This has been like this for weeks. Stop putting off trying to get me into your DM and help me look in to whats going on
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Neil Gardner
(@Bestheadkase) reported
@virginmedia Why do you use a coaxial cable from the box to the router, that's a really poor way of doing it?