Virgin Media Outage Report in Theydon Bois, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Theydon Bois, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Theydon Bois and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (33%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Theydon Bois, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Dagenham, City of Westminster, Waltham Forest, Enfield Town, Hackney, Romford, Islington, Chingford, Hampstead, City of London, Poplar, Ilford, Upminster and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Dagenham |
Internet | |
| City of Westminster |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Theydon Bois, England
Latest outage, problems and issue reports in Theydon Bois and nearby locations:
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DEREK BURGESS
(@derekcburgess) reported
from
Walthamstow, England
******* typical. Self isolating & my @virginmedia Internet & TV have gone down due to some issue in the area. Had just started working my way through season 8 of #SilentWitness.
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@LDesesperes @virginmedia Customer service is terrible, no point in making a complaint as they say they'll contact you to discuss but never bother. As soon as an alternative option comes to our address we are leaving
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Alicia Carney
(@aliciaverbs) reported
from
Walthamstow, England
@virginmedia There's always engineering work. It resolves a drop in the bucket when there are reported outages every. Single. Day. Not being hyperbolic. We were told we need to call and document every issue. So we do. Every day the automated message says engineers are coming. It's a joke.
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Alicia Carney
(@aliciaverbs) reported
from
Walthamstow, England
@virginmedia Looping this conversation back into noisy, bottomless support channels and forums isn't gonna cut it. I am fed up from wasting my time waiting on hold for 45-90 minutes only to be told "we've already told you engineers are coming, bye." This is infuriating.
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
Terrible customer service from @virginmedia . Don’t offer coverage at my new house and want £250 to cancel my existing connection. Would be happy to take it with me but they can’t offer a service (that should be their issue not mine). #dreadful #avoid
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Yao Song Ng
(@notquiteYao) reported
from
Islington, England
I love @virginmedia ‘s new initiative to get customers to reduce screen time and experience world. As a customer you will be connected to Virgin Media wireless whenever available and have absolutely no data at all.
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia Considering I’ve experienced multiple internet and TV issues over the last few weeks (whilst trying to work from home) it would be appreciated to see some compensation on next months bill
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Kate
(@whoiskatrin) reported
from
Islington, England
@aliciaverbs @virginmedia I’m similarly pissed with Sky, didn’t have internet in North London the whole day yesterday. Such a **** show
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@thealisonedgar I would understand if they offered a service and I was choosing not to take it. They can’t offer a connection in London - it’s not the outer Hebrides. Leaves a bitter taste. Will never go back to @virginmedia
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Mbilla Arts
(@Mbilla_Arts) reported
from
Walthamstow, England
@virginmedia There was a fault- already checked. Need to know why this keeps happening - paying £63 a month for a service that hardly ever works!
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia you have less than 20 minutes it get the service back up and running or it’s contract cancel time #LineOfDuty
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@virginmedia I am not disputing the validity. I am stating that this is dreadful customer service. You cannot offer a connection and therefore I have no alternative. This is reflective of your lack of coverage. The poor customer service certainly means I’ll never be back. A very bitter taste
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia Provide a more reliable service and a time machine
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@virginmedia As I said, I am aware of the contract - however it reflects very poorly from a customer service perspective. You can’t offer a service to the capital city and want to charge me for your lack of coverage. Shocking business practise. #avoid #ripoffbritain @bbcone
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Alicia Carney
(@aliciaverbs) reported
from
Walthamstow, England
@virginmedia Yeah, there are outages. Every single day. I can't remember a day WITHOUT an outage. The only reliable part of my wifi is that my colleagues expect it to be painful talking with me. It's embarrassing. Contract ends in October. You're gonna charge me £250 to leave. I've tried.
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@MartynJohnPR @virginmedia I’m half way through an 18month contract - so it would be slightly more to let in run out. So frustrating as they’re saying it’s a disconnection fee but are the ones forcing me into it as they don’t offer the service
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia are you actually kidding?? Service down for #LineofDutyFinale (and not going to be fixed until the 5th May)
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Peter
(@medicman2011) reported
from
Loughton, England
@virginmedia Of course I'm a customer. It's you renewals call centre that ring twice a day.
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P_R£NZÉL
(@PactzLdn) reported
from
Walthamstow, England
@virginmedia outage🙃, they best reimburse my data as im trying to finish it till this issue is resolved 🤔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Wayne Hansford
(@WayneHansford) reported
@virginmedia getting 59mbps when I pay for 350. I phone on 14th promised a new router, that was never sent and now Krishna hangs up on me after a 29 minute call because she couldn’t solve the issue. Yet another example of poor customer service 😡
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Ahmed Varachhia
(@AhmedVarachhia) reported
@virginmedia I have been missold a package and I am currently being overcharged. Case ref is : c1612201073. Can you get a line manager to contact me please to discuss. The customer service team have not been helpful and the experience with them has been awful
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Biomarvel
(@biomarvel) reported
Anyone on @virginmedia had fluctuating speeds this week? Mine has been up and down all week with discord chat being particularly temperamental
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Josh McM
(@mcm_josh) reported
@virginmedia is the servers down because i’ve reset my router 3 times and I still can’t connect to the internet
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Esther
(@Esther49470193) reported
@virginmedia i would like a copy of our final virgin bill. Online doesn't work & no point in ringing as can never get through. Please can someone respond.. thank you.
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John Taylor
(@JohnTay15849025) reported
@virginmedia still no reply from you :-( My 77 year old mother has no services & due to isolation she needs Internet to do shopping & managing her electric etc. Can you please help. She is vulnerable and I have tried for over 1 hour last night and useless chatbot messages
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baloowho54🇬🇧➡️55
(@Al74lan) reported
@virginmedia I could have arranged an engineer but I was told by your colleagues I wouldn't need one!! Your answers are quite frankly condescending and lacking any real customer service. Just saying sorry doesn't help my job security!!!
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Breaking Bad
(@BreakingBadA1) reported
@virginmedia I'm expecting a call back today. I've been trying to send an efax (an employee gave me the number) as there have been major problems trying to switch my services to a new address . Would you be able to confirm that the fax number is accurate? It keeps saying my faxes have failed.
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ListenToYourself
(@Paullup76) reported
@grahamcoxon @virginmedia I bet it took you about 2 hours going round and round while listening to their god awful hold music to find this out too. Their customer service is shockingly poor. Anyway, have a good Christmas otherwise man ✊🏻
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Breaking Bad
(@BreakingBadA1) reported
@virginmedia I have never used efax before (and I had to pay as well) so it's been quite a hassle. I can remember the virgin employees first name.