Virgin Media Outage Report in Earlsfield, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Earlsfield come from postal codes SW5 and SW18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Earlsfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Earlsfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Earlsfield, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Wembley, London, Croydon, Bermondsey, City of Westminster, Islington, Bromley, Redbridge, Ruislip, Ealing, Acton, Tower Hamlets, East Ham, Hackney and Finchley.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Wi-fi | |
| London |
Internet | |
| Wembley |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Earlsfield, England
Latest outage, problems and issue reports in Earlsfield and nearby locations:
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Dan
(@danpowelldjp) reported
from
Esher, England
@virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.
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Pippa Moss
(@PIPPAaM) reported
from
London, England
@virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.
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Mit
(@mit112112) reported
from
Brentford, England
@virginmedia I can't believe the level of customer service on my recent calls with the retention team... offers that last minutes incorrect information being given endless waiting on hold with agents the list goes on.
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Josh
(@Jatkins__) reported
from
Camberwell, England
@virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?
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Josh
(@Jatkins__) reported
from
Camberwell, England
I never fully realised how poor @virginmedia’s internet coverage was in south london until moving here and I’m now into my second two-day outage in the past month 🙃
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Matthew90
(@MattyCPFC) reported
from
Croydon, England
@virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia appalling service. Been with you three months of which we’ve the slowest wifi speeds we’ve ever had. We can’t work from home as a result. No accountability or compensation or urgency to fix this. Dreadful.
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Daniel Hillman
(@hillmandan) reported
from
Bromley, England
Got to be the worse customer service in the world @virginmedia . No services for 3 days because your sub contractors cut through the cable and still no light at the end of the tunnel #fuming 😡
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.
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William Warren
(@willhenrywarren) reported
from
London, England
@virginmedia @trickythecat Will affected users get a refund for the lack of service? We haven't had internet for a week.
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Daniel Hillman
(@hillmandan) reported
from
Bromley, England
@virginmedia So after 10 days and loads of phone calls I’m still without any virgin services . For a communications business you are very poor at communicating to your customer and as for the complaints link 28 days to respond is a joke. I bet my bill arrives on time though !!! #whatajoke
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Hannah Williams
(@flamingnora) reported
from
Lambeth, England
@CameronYardeJnr @virginmedia Apparently it’s a scam. The problem is the company’s actual call centres are so dreadful it’s almost impossible to tell the difference
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Richard Perkins
(@anurbanpastor) reported
from
Bromley, England
Any particular reason @virginmedia why our broadband has been down all day? It's half term and we're chewing through our mobile data! Be terrific if you could make it right. Pretty sure it's nothing we've done at our end. Big valentine's love.
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S
(@MSROPER10) reported
from
London, England
@cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.
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Fiona McSorley FCCT
(@Fifimc60) reported
from
Croydon, England
@virginmedia why do we pay so much when TV and broadband not worked all week? 😡Engineer came to neighbour and says its a network problem not likely to be fixed until 10th March. Surely we qualify for refund??
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GeorgieCox
(@SkyFlier6981) reported
from
Brentford, England
@CalvinMoorley @virginmedia This is typical of them did the same when my internet down mid teaching due to their engineer!
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Marco
(@marco_dirosa) reported
from
Islington, England
@virginmedia no internet connection since yesterday. The check service tool doesn't work, nor the one in the webpage. What should I do?
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Daniel Hillman
(@hillmandan) reported
from
Bromley, England
@virginmedia No and no . No idea , I’m just the customer . Just want someone to ring me with exactly what is going on . Why can’t this happen ? Your service is laughable now . Am expecting a TV crew to turn up in a minute saying it was a big wind up
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Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
Getting pissed off with the @virginmedia internet service at the moment. For the past few weeks the internet has constantly going on and off. Joke how much we are paying for a crap service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ℂ𝕙𝕣𝕚𝕤
(@ChrisDeityUK) reported
Every single time there are games on the Red Button it never works for one reason or the other. @virginmedia sort it out. And don’t ask for more info, it’s always a nationwide issue aka a you issue!
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jamie Kirkhouse
(@JamiePKirk) reported
@virginmedia Can you fix the Sky Sports red button please?
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Anton Connor
(@Anton1817) reported
@virginmedia my internet has been down for a wee while now. Is there anywhere I can contact someone to see what the problem is? Thanks
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Benjamin james Rees
(@BenjaminjamesR5) reported
@virginmedia Hang on now it's decided to work...... So now what do I do?
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Big Steve Noble
(@stevenoble85) reported
@virginmedia no red button service for sky sports tonight?
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dolmang
(@geoffstatic) reported
@virginmedia I have run the app on phone but the connection is never long enough. It shows devices then says no wi fi
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Ashley Crompton
(@AshleyCrompton1) reported
@virginmedia sort your red button service for sky subscribers. How do I claim a refund for this service failure please
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Duds
(@AdamHingley) reported
@virginmedia why is your sky's ports red button not working again?
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Louise 💙
(@lou1875) reported
@virginmedia Also we shouldn’t have to keep phoning you for an update! This should automatically be provided. It isn’t fair on the customer to keep having to chase you and to sit in queues.
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⚽⚽ L E E ⚽⚽
(@_Fletch__) reported
@virginmedia why is the red button not working on sky sports charge a fortune offer nothing