BT (British Telecom)

BT (British Telecom) Outage Report in Willesden, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Willesden, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Willesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Willesden, Greater London, England 01/20/2026 16:35

January 20: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Willesden, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Hackney, Hampstead, London, City of London, Edgware, Croydon, Uxbridge, Wembley, Southall, Poplar, Hammersmith, Hounslow, Greater London, Harringay and Thames Ditton.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Total Blackout
United KingdomHampstead Total Blackout
United KingdomLondon E-mail
United KingdomHackney Total Blackout
United KingdomLondon Internet
United KingdomCity of London Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • jackdiakou jackdiakou (@jackdiakou) reported from Enfield Lock, England

    @shoeburger @SkyHelpTeam @SkyUK @SkySports @btsport won’t even let you pause or cancel.

  • dickster0103 Richard Easton (@dickster0103) reported from Camberwell, England

    @bt_uk Love your complaints process! You fail to deliver on your commitments. I contact you repeatedly. You offer to raise a complaint, which you do....And then close it again an hour later without actually doing anything or consulting me! Must make you KPI's look great.

  • jugolotus Jules Ugo (@jugolotus) reported from Camberwell, England

    Just enjoyed blood-curdling levels of horrendous customer service from @bt_uk arrogant and rude beyond belief.

  • danfellows Daniel Fellows (@danfellows) reported from Camberwell, England

    Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess

  • ainey68 Lorraine Wall (@ainey68) reported from Harrow Weald, England

    @bt_uk I’ve been trying to get through to you for three days to pause my BT Sport package. I don’t understand why you can’t take the easy customer friendly approach the Sky Sporys via their app. Please contact me. Thanks

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    @btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!

  • NeilFranks7 Neil Franks (@NeilFranks7) reported from Hounslow, England

    @bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!

  • abbyhandbridge abby handbridge (@abbyhandbridge) reported from Islington, England

    @bt_uk my 78 year old step mother has been without Broadband for over 48 hours. This is unacceptable as we can’t contact her easily... please help

  • RyanSkeggsUK Ryan Skeggs (@RyanSkeggsUK) reported from Tottenham, England

    Listening to @jjenas8 on @btsport is sickening. Such a pony commentator with terrible opinions on the game.

  • shoeburger Kieran Shew (@shoeburger) reported from Merton, England

    @jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!

  • sahabedi Ali Abedi (@sahabedi) reported from Merton, England

    @SkySports @BBCSport @btsport until you stop interviewing celebrities outside etc, ppl won’t take #COVIDー19 seriously. Your interviews shud b via Skype etc. Pls use the tech. Ppl think if a footballer can talk from outside on TV, then it’s not so bad. But it is, is horrendous.

  • ejp72 Liz (@ejp72) reported from Walthamstow, England

    @btbusinesscare major problems with our internet. Has randomly disconnected throughout the day for weeks.

  • glebefootball Glebe Football Club (@glebefootball) reported from Bromley, England

    I’ve just come off the phone to @SkySports and @btsport both companies are not charging rental to sports clubs from 15/3/30 a real help @KentishFootie @SCEFLeague

  • EJWardNews EJ Ward (@EJWardNews) reported from Lambeth, England

    @streathamalley @bt_uk My area is not cabled for Virgin. I had them before I moved here and never had a single issue.

  • PBarlow85 Paul Barlow (@PBarlow85) reported from Rickmansworth, England

    @bt_uk @TalkTalk @OpenreachHelp @UKPowerNetworks when are you going to fix the power supply to the cabinet on Tudor way/shepherds lane been since the 28th February & you keep blaming each other for not fixing it.

  • RyanHeatly Ryan Heatly (@RyanHeatly) reported from City of London, England

    @lee4ord @btsport @SkySports Not a bad shout

  • Geords Jo Clennell (@Geords) reported from Merton, England

    Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice

  • R4T3D_R7 R4T3D_R7 (@R4T3D_R7) reported from Poplar, England

    @Sidchopsmum @btsport You won’t be able to cancel. Instead they will review it on a monthly basis

  • NEMUSA1 Jason Azz @robandjas (@NEMUSA1) reported from Camberwell, England

    @bt_uk the connection is so poor is driving me mental

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • GordonS78 Gordon Smith (@GordonS78) reported

    @bt_uk reported a broadband issue yesterday morning which is affecting a number of streets around me. Got a text confirming an engineer was booked to attend next Tuesday. When I log in to MyBT, no issues are shown. How can I confirm the engineer has not been cancelled?

  • OtterMcK 🌟STARJAMMER🌟 Lord Of The Gap (@OtterMcK) reported

    @bt_uk It also means there's some services, like the one in question here, where because of my learning difficulties I forgot to update the email address... and since you discontinued the service, I have no way to access them any more. This is a 9 year old game account that I've lost.

  • DaviesJeremy Jeremy Davies (@DaviesJeremy) reported

    @broadwayptrs your service is flaky, we are 2 days with no service and your tech support see that as low priority P4 and no timely interest to resolve ! Maybe we should have stayed with @bt_uk

  • C099i St Pauls Fire (@C099i) reported

    @bt_uk Wife’s got login details and she’s away, is there anything you can do?

  • samhowson Sam Howson (@samhowson) reported

    Atrocious customer service from @bt_uk - not had internet for a *month*! The provided @EE 4G box has now decided to no longer work either. @openreachhelp still nowhere to be seen...

  • Joshjoshmma Jimmy Luke (@Joshjoshmma) reported

    @arielhelwani I never bought a single ppv. BTsport

  • Scott1984FP Scott1984FP (@Scott1984FP) reported

    Been With: @BT_Uk Since 2016 Alone At Bedford House & Both Had Settled Closed Accounts, & Both Excellent Credit History, Yet No Options Apply To Us At All @EE Credit Checks , & Can't Just Add To @BT_Uk Accounts/Bills Like Past Deals Or Sim Only Deals :( Help :(

  • ShanbhagRoshan Roshan G shanbhag (@ShanbhagRoshan) reported

    @bt_uk BT demonstrating the highest level of inefficiency in resolving total broadband downtime since 16th Nov 2022 in canning town. Life has come to a standstill and the issue is not going to be fixed till 29th. Total disappointment!

  • ClareJannetta Clare Jannetta Smith (@ClareJannetta) reported

    @bt_uk So disappointed we’re now almost 2 working days with no service & only starting to be fixed now. Really unhappy at this dismal, disjointed and totally shambolic customer service. At best, misinformation; at worst, a total fob off yesterday.

  • Mr_Peteroy peter simmons (@Mr_Peteroy) reported

    @bt_uk your customer service is shocking!