BT (British Telecom)

BT (British Telecom) Outage Report in Greenwich, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Greenwich, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Greenwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Greenwich, Greater London, England 01/31/2026 12:50

January 31: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Greenwich, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, Croydon, Thornton Heath, Hampstead, City of Westminster, Ilford, Southwark, Dartford, Paddington, Camden Town, Tower Hamlets, Wandsworth, Islington and Poplar.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomCroydon Internet
United KingdomThornton Heath Phone
United KingdomLondon Internet
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Greenwich, England

Latest outage, problems and issue reports in Greenwich and nearby locations:

  • R_Tillo_x SALTED CARAMEL 🍫🍯 🇯🇲♑️ (@R_Tillo_x) reported from Camberwell, England

    @bt_uk my internet has been redistricted for 2 days because i want to cancel and i work from home! #btarebullies

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!

  • adampearceuk Adam Pearce 💙 (@adampearceuk) reported from Longfield, England

    Anyone with @BTCare for tv? Is it any good? Can you still schedule record and all that jazz? @sky have DOUBLED my bill even though I am a 'Loyal Customer'

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @bt_uk please fix your PS5 app! Doesn’t let me watch live sport with constant buffering or crashing. Works fine on other devices, just not PS5.

  • MidEssexOD Steve Rowley (@MidEssexOD) reported from Islington, England

    @Ofcom Please encourage @bt_uk to make it more obvious that once the BT home phone service goes digital as the PSTN is being switched off 999 calls cannot be made in the event of a power cut or broadband failure. On their comms its in the small print.

  • EdwynUK Louise Brooker (@EdwynUK) reported from Walthamstow, England

    @bt_uk is broadband down in Leyton E10? No service and router not responsive

  • Lochlanndg Lochlann (@Lochlanndg) reported from London, England

    @SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…

  • DavidRobson84 David Robson 🎧🎬🌈 (@DavidRobson84) reported from Lambeth, England

    @bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…

  • PurpleDon1973 MadameCholet (@PurpleDon1973) reported from Chigwell, England

    Was eagerly awaiting broadband installation/engineer to arrive today. Nobody came. Nobody rang or emailed. I had to call you. Brand new customer. People waited in for you. This is shocking customer service @bt_uk when is the engineer actually coming???

  • andrew_youngers Andrew Youngman (@andrew_youngers) reported from Sutton at Hone, England

    @bt_uk hi there, is the BT broadband network compromised in the Carshalton/Wallington area? Unusually poor internet today!

  • DaniVegaNFL Dani (@DaniVegaNFL) reported from Sutton at Hone, England

    What a **** show. Dreadful night of boxing. When is Match of the day on? #boxing #lionsinthecamp #btsport

  • atkin_julie julie atkin (@atkin_julie) reported from Hackney, England

    @bt_uk Done the text. It's occurring frequently lately. I'm still waiting for supervisor to call me regarding problems on my account and still no call to me. Waited all day after calling 150 at 12pm.

  • peter33266430 peter (@peter33266430) reported from Kensington, England

    @bt_uk called Bt to upgrade my services she said she’d call me back 30 minutes, it’s been over an hour know, I don’t think I bother anymore , what crap service, as usual by BT , I don’t why I even bothered thinking I should up grade with BT , useless

  • TalieDelemere talie (@TalieDelemere) reported from London, England

    @bt_uk hi there, I need to send my old BT box back and I'm getting reminders about it but I've never had the box/envelope whatever sent to me to do that

  • DanfromtheSouth Danny Attle (@DanfromtheSouth) reported from Bromley, England

    @btsport College Football now please. I love Cricket but if the weather causes problems, so be it. Stick to the scheduled programming! 🏈

  • dpmunn19 daniel munn (@dpmunn19) reported from Aveley, England

    I am so gutted I can’t watch @WestHam all thanks to @btsport and @EE when I pay £15 a month for a service and now I can not log in because my BT ID no longer works and get told I have to wait 72 hours for it to be sorted. Absolute Joke. 😡😡😡😡

  • danielhirschman Daniel Hirschmann (@danielhirschman) reported from Hackney, England

    Wow, @bt_uk your customer service and internal systems are utterly disappointing. First you send me the wrong kit multiple times over 5 weeks(!) and then send me a message telling me if I don’t return the most recent one, I’ll be charged £50 - eventhough its STILL the wrong kit!

  • PurpleDon1973 MadameCholet (@PurpleDon1973) reported from Ilford, England

    @bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?

  • atkin_julie julie atkin (@atkin_julie) reported from Hackney, England

    @bt_uk fix my broadband it's disgusting charging people money and not providing a service.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Rusrem_Obidov Рустем Обидов (@Rusrem_Obidov) reported

    @rioferdy5 @btsport Hello. I'm a resident doctor. I study on a paid basis. $8000 for two years. I can't pay for it myself, so I have to ask for help with the payment. There is not enough time to work and study. I'm from St. Petersburg. The payment deadline is until the end of this year. Help please.

  • cryo_nebula Cryo_Nebula69 (@cryo_nebula) reported from Marchwiel, Wales

    @bt_uk my Internet is down I phoned the number but it dint work also one of my friend is also with u and his Internet is down

  • RickWiggans Rick Wiggans (@RickWiggans) reported

    @bt_uk well, after many years loyal custom paying over the odds, finally persuaded to go FTTP. ABSOLUTE SHAMBLES. After 20 hours on the phone, me having to go on the roof to fix the cable, we now have NO phone and NO Internet.

  • 1940_macarthur Mrs D MacArthur 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@1940_macarthur) reported

    @bt_uk Because it doesn't work, third time it's been reported and still nothing. Stuck in a bloody queue for an operator.

  • M_in_the_city__ M 💙💛💙💛💙💛 (@M_in_the_city__) reported

    @bt_uk everytime my mum calls she is made promises that are not kept, engineers do not show up and staff seem to be unable to help despite her repeated calls and her age. This is not an acceptable way to treat a customer of over 4 decades to leave her like this

  • esiotrot54 Nemesis (@esiotrot54) reported

    @BTCare @bt_uk trying to log into MyBT on iPhone—says its sending passcode but it never arrives —so annoying—what is the problem?

  • RuthRoperWylde Ruth Roper Wylde (@RuthRoperWylde) reported

    @bt_uk Thanks Jordan, I did, yes, and was able to get an answer on the problem x

  • Coldpepper75 Matthew (@Coldpepper75) reported

    @bt_uk internet has just gone out, flashing purple light,done the turn off and on #help

  • Joanna_Wilson Joanna Wilson (@Joanna_Wilson) reported

    @bt_uk Another ticking the box email! As long as you can say you respond to the customer, whether or not you have actually addressed the issue, that’s the important bit I suppose @bt_uk ?

  • Joanna_Wilson Joanna Wilson (@Joanna_Wilson) reported

    @bt_uk Incidentally my internet went down twice whilst I was trying to send that last tweet. Luckily @bt_uk hasn’t got to my area yet so my phone was still working