Virgin Media Outage Report in Brookmans Park, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brookmans Park, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brookmans Park and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Brookmans Park, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Waltham Forest, Enfield Town, Wembley, Barnet, Harrow, Chingford, Hampstead, Welwyn Garden City, Luton, Ilford, Waltham Cross, Cheshunt and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Hackney |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Hackney |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Brookmans Park, England
Latest outage, problems and issue reports in Brookmans Park and nearby locations:
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia on 14/11/20 you sold me a contract renewal for 18 mths @ £44 per month. Today, you sent a letter increasing my price by £3.50 from 1/3/21. Meanwhile you offer the same package to new customers on your website @ £40 for 18 mths. Is this how you treat loyal customers?
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia Got through on text: they offered to cancel the increase & restore the £44 price, but refused to match the £40 as it’s “only for new customers”! They referred me to Retentions, but they have now withdrawn even that offer & insist I must pay the full £47.50! Just unbelievable!
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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Shumailla
(@szdar) reported
from
Harrow Weald, England
@virginmedia sick to death of this absolutely rubbish WiFi. Rebooted several times, phoned your team, even installed a new router. Nothing seems to improve it and you supposedly pride yourself on being the best. Please fix this issue.
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Sam Miles
(@SamMiles87) reported
from
Walthamstow, England
@virginmedia Hi john, no there isn’t. All status pages and troubleshooter told me it was my devices at fault not the network, yet your colleague told me on phone it was an ‘area issue’ (unclear where) and would not say more other than 5-7day interruption. Can you DM me for my phone number?
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Still not working properly. It’s pointless calling you guys as takes so long.
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Davey L
(@daveybuoy) reported
from
Hackney, England
Why is @virginmedia so consistently crap. No WiFi pretty much all week and no phone, WiFi or TV today. So bloody basic! #virginmediadown #virginmedia
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔
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Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia We're expecting an engineer visit between 4 and 7pm today. It's 5pm now and no sign yet. Getting dark outside. If it's not fixed this time, we will have to think about switching to another service supplier, which we really don't want to do.
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HK
(@harrydotcom_) reported
from
St Albans, England
No info from contact centre staff - not able to help and told not getting compensation @virginmedia @MoneyTelegraph text yesterday say resolved, call today to say text sent in error - new resolve date of 18 feb. No explanation. No help. Slow and broadband cutting out.
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Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia All the customer service people I've spoken to (by mobile phone) have been very nice and tried their best with tests and notes on the file etc. The work on cabling seems to be a law into itself and repeatedly tried & fails, as far as I can gather, to though that is only surmise.
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Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
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Julie Lawrence
(@Juju79) reported
from
Hoddesdon, England
@virginmedia I have tried calling the customer service number but it says the call cannot be connected.
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Ash
(@Aiel_warrior) reported
from
Barnet, England
@virginmedia hi I would like a number that works so I can cancel my contract as I’m baffled tried 0345 454 1111 for the past week and no service hangs up? Can’t email anyone no chat bot!
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Sam Miles
(@SamMiles87) reported
from
Walthamstow, England
@virginmedia my WiFi isn’t working but there are no network issues in my area and no problems detected. I’ve rebooted, reset, re-attempted connection but nothing. When I call 0345 454 1111 no answer. Please help!
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia The local council resurfaced the pavement outside of our front garden wall shortly before these problems arose, so we're wondering if they damaged the cables there. I informed the engineer who came and customer services about that.
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Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia I think it's a standard engineer visit to address the broadband outage. We're hoping it won't lead to another cycle of cabling attempts, although I understand that things have to take their course and hopefully get there in the end.
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Caz 💙
(@e17caz) reported
from
Walthamstow, England
@virginmedia my internet has gone down every day this week (and again now, as I’m about to start remote teaching). I’ve checked and the website says there are no problems in our area but something isn’t right and I can’t carry on like this....please help ASAP #e17
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Dicken
(@AdamDicken3) reported
@ashstanfield @virginmedia I had the same error as you and fixed now… issue was the boxes weren’t linked to my account, activation team can sort this out remotely if you get through to them… sort it out @virginmedia…
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Doug Walker
(@dougwalkermusic) reported
@virginmedia No broadband for an hour in south Manchester- any help? Timescale for fixing the issue?
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Abdullah Nassar
(@Abdulla58914681) reported
@virginmedia 3rd time this week that we have had an outage... This is now 3 days in which I have had to upgrade my phone contract with 02 to get a service that I am paying for that you can't seem to provide. Get it together, Technician can get here on sat, so 1 week with no wifi.
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Raymond Elma
(@Raymond_Elma) reported
@virginmedia Let's me select it as new customer to my postcode and house number but not upgrade as existing.
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Gabby Harrington-Poole
(@Gabarillo) reported
@virginmedia why do I pay £150+ a month, having to watch tv on my phone with EE as @virginmedia can’t fulfil a My Shows recording. Or even BBC iplayer Sunday week 11 Strictly results ahow? WTF Virgin. I am slowly getting annoyed at all this no service, disruption, all the time!
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rebecca
(@rebecca_ruby21) reported
@virginmedia I am starting the process of small claims court! 4 days without heating or water in my house with 3 young children is unacceptable.your engineer caused this problem and no body is trying to help! I will tweet everyday
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liam sholder
(@liamsholder91) reported
@virginmedia Still never heard anything back so looks like I'm cancelling my TV with you guys then added 30 pound charge to my bill that they said they would take off because I'm customer Not having it I'll be on the phone shape in the morning to cancel my bills gone from 28 to 83 WTAF
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Andrée & Smudge
(@Glouc123) reported
Went most of last Thursday with no channels etc on @virginmedia . Now landline telephone has been down for 3 weeks. With no apologies and people hearing ring tone when no ringing at my end. I’m missing important pre-booked telephone calls.
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Darren Abdul
(@darren_abdul) reported
@virginmedia So my business internet has been down all day, I called and the first available appointment is Thursday, my heating is controlled by my wifi. Don’t know what I’m going to do with my son…he will be freezing! He’s only 2! #poorservice
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peter rogan
(@RoganTes) reported
@VirginMediaNews @gavreilly @MichealMartinTD At this stage it's virtual obsession with virgin media. That nphet have been so wrongfully treated it's nearly a hate crime. But no mention of mask's, antigen,HEPA filters,crazy modeling,we never said school was safe. Grow up ask the hard questions to them