Virgin Media Outage Report in Brookmans Park, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brookmans Park, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brookmans Park and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (15%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Brookmans Park, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Finchley, Radlett, Watford, Luton, Leyton, Wembley, Hackney, Ruislip, Ilford, Bushey, Hampstead, Enfield Town, Rickmansworth and St Albans.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hampstead |
Internet | |
| London |
Wi-fi | |
| Finchley |
Internet | |
| London |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brookmans Park, England
Latest outage, problems and issue reports in Brookmans Park and nearby locations:
-
添柏司 TDP
(@tianbosi) reported
from
Hackney, England
@virginmedia ok so my contract is ending and you are increasing it by 50pct to £60... With nothing extra. And still no compensation for 3 days internet outage. BT and Sky are offering £45. So what's the story????
-
Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia This issue was chased on the 30th Nov 2020 (had to wait 45 days for the cheque) & then once again on 15th Jan 21, as cheque not received. Advised it would be posted in 14 days & still nothing.
-
Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia wii fi gone again, not good when you trying to watch wandavison on Disney plus, and the tech dept in India are closed, pay £50 per month for this ? Think am being ripped off, HELP
-
Matthew Carter
(@matthewcarter7) reported
from
London, England
@TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻
-
lee leyland
(@leeleyland3) reported
from
Barnet, England
@virginmedia you have without doubt the the worst internet service going, your customer service is shocking !!! I spent over 12 hours on the customer service chat going around and around only to have them terminate the conversation. Next day "how can we help"
-
Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia Apologies do not resolve the problem.
-
Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Well the forums were useless... now all my virgin services are down, again.
-
Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia Don’t waste my time with this response. The online customer services team are bloody useless.
-
Richard Patterson
(@RichEPatterson) reported
from
Rickmansworth, England
@virginmedia I have internet connection problems and cannot get through to customer support. Help!
-
Mr B
(@MisterBurak) reported
from
Hackney, England
@sezelerol @virginmedia The worst customer services! I’ve had my fair share never again!
-
Sam Morris
(@samorrisuk) reported
from
Walthamstow, England
@virginmedia you are an absolute disgrace! My internet has been awful all week, I work in the NHS and need a stable connection for working from home which I have been unable to get this week! And your chat support person just went on their “break” mid conversation! Sort it out!!
-
Dr James Morris
(@Cyberwest) reported
from
Tottenham, England
@katerussell Virgin Media support once told me that 2 days of no service were because “accidents happen”. I immediately switched to another broadband provider and will never go back to Virgin.
-
TomRileyPhotography
(@TomRileyImages) reported
from
Harrow Weald, England
@virginmedia yet again .. no Internet or land line on and off 4 days running.. today seems to be off longer than normal..ran test and says this normal service
-
Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia really disappointed now. Unable to watch on any devices! Can’t get through on phone, no help on line! Waited again! To change my devices still told I have reached maximum devices. Disgraceful service, you keep convincing me to stay but patience is very low now! HELP!
-
Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
-
Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@TheEmmaGoodwin @virginmedia I left this company after lockdown 1.0. It’s a pain getting a new service provider BUT it’s worth it in the end.
-
RayWilliamAllsop #RaRa
(@rayallsop1983) reported
from
Enfield Lock, England
@JackieMKM @KimberleyJayne4 @virginmedia That’s a lot of money for a poor service mate, I pay £50 a month that’s for tv phone and internet, but well worth for the quality of service you get. Your welcome 👍🏻.
-
Moyra Campbell
(@Moyraluton) reported
from
Luton, England
@virginmedia l have been on the ph for hours all week trying to get though to cancel my contract. I even tried to use the Chat box and no assistant helped me. Your customer service it terrible. I would never use or recommend you to any of my friends. Answer the phone ,
-
Richard Patterson
(@RichEPatterson) reported
from
Rickmansworth, England
@virginmedia Not spoken to the team today but thankfully service has improved 👍
-
添柏司 TDP
(@tianbosi) reported
from
Hackney, England
@virginmedia That number had wait times of over an hour. You still haven't compensated me for my 3 day outage last year. Why should I pay 50pct more?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Unknown Soul
(@UnknownSoul028) reported
@virginmedia I had called the team twice previously with no luck getting my issue sorted, called today again before I had to go to work and still don't have a time when my issue will be fixed. Waiting for yet another call between 4pm and 5:30pm today.
-
Jay
(@cheesycobdave) reported
@virginmedia Finally got through to someone. There is apparently a local fault, but your service checker says there isn't... expected fix time of 7pm so that's a days work up the shitter 👍
-
Lewis Robinson
(@LewisRobboJr) reported
@virginmedia Last night and no, still speed up lag, still delays, still lagging, slow download speeds, slow upload speeds, slow overall.
-
Les Crisp
(@crisp_les) reported
@virginmedia At this stage I do not wish to talk about it on a public forum. I am seriously considering taking legal advice. The incompetence I have experienced is utterly astounding. If you truly wish to see if you can help, contact by private message please.
-
JayDeePee
(@johndanielpalm1) reported
@virginmedia Thanks for the reply. I don’t think it’s a service issue in my area but more of a peering issue. The hops from the router outbound appeared to be solid until it left virgins owned IPs. It seems to have calmed down now.
-
Paul 🏡🗝⬇
(@PorlyP) reported
@virginmedia Not currently - I persevered with the helpline and a lady called Khyati helped find out the issue, amd an engineer is coming tomorrow. Thanks again for all the replies!
-
prettyyp✿
(@iPrettyouch) reported
@virginmedia Yes login then jump onto mobile data and then it says theres seems to be no issue with service in yur area but there is an issue which is why i am on it ...i give up
-
Damian🌐
(@ThisIsDAMO_) reported
@virginmedia hello, having issues with Virgin Hitron router no internet but no issues in my area. Can you assist please?
-
In Oxford
(@Oxford_Life) reported
@virginmedia As they should be, it's an idiotic way of #VirginMedia to deploy an upgrade to a system - I could upgrade my entire network at work to a new operating system, new firmware, new bios, etc, and still ensure no files were lost!
-
Savannah-Jade
(@SavJadeUK) reported
Completely ridiculous that I’m being charged £100 to cancel my @virginmedia contract because they don’t provide broadband at my new home👎🏼