Sky Outage Report in Shepherds Bush, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepherds Bush, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 16: Problems at Sky
Sky is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Shepherds Bush, Greater London, England
The most recent Sky outage reports came from the following cities: Hammersmith, Southwark, Islington, Hackney, Enfield Town, Croydon, City of London, Hayes, London, Camden Town, City of Westminster, Worcester Park, Poplar, Harringay and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Southwark |
Internet | |
| Islington |
Internet | |
| Hackney |
Wi-fi | |
| Enfield Town |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Shepherds Bush, England
Latest outage, problems and issue reports in Shepherds Bush and nearby locations:
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Vinay Chhana
(@chhazeau) reported
from
Poplar, England
@SkyHelpTeam Thanks, I'm very aware it did not address my question so am now speaking to a customer service rep
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ローーーレンスエヴァンス
(@LawrenceEvans11) reported
from
Bromley, England
@SkyHelpTeam Hello, we've been without internet since Saturday and were told that it would be within three working days, and today we've been told it's five, and that there's no way Sky can get any time frame information from Openreach. Pretty poor service guys...
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Lori Zakariyya King
(@zkthepoet) reported
from
Poplar, England
I always have an easy experience dealing with @SkyUK, but today I’ve been given the runaround for 45 mins on the customer services line. A billing issue that I was assured was resolved last month is still causing wastage of this much time. Nobody willing to step in & apologise 😞
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Jason Summers
(@Jase_79) reported
from
East Ham, England
Was just asked if I could recommend @SkyUK internet I couldn’t say no quick enough. Worst service I have ever had.
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Adam Savage 🦁
(@AdamSavage) reported
from
City of London, England
Regardless of whether you watch the show or not, I'm wearing a wig that looks like a demented peacock in this one so you'd be a bloody idiot to miss it... 😁 #FirstHour @GinxTV @SkyUK ch433, 9PM BST 👊
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Bex Mason
(@Becsmas) reported
from
Eltham, England
@SkyUK after 11 years of your TV service I will be ending on July 26. Your business model is out of date; tying people into a long term overpriced contract for broadcast media via proprietary hardware will soon go the way of video rentals. #Netflix has the model for TV’s future
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mark hall
(@mhall71) reported
from
Camberwell, England
@SkyHelpTeam hi is there a problem with broadband in south east London no broadband all morning
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dhuncho | on bouge ™
(@asapdaph) reported
from
Barnet, England
@SkyUK I actually don’t want to hear it, because we upgraded to fibre optic to receive piss poor internet
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Niall McGarry
(@BarcaWomble) reported
from
Kingston upon Thames, England
@SkyHelpTeam You’ve twice sent the wrong engineer (MDU engineer is required) to put in Sky TV & then instead of doing everything you can to get someone there straight away (after being let down for the 2nd time) u give an appointment for 2 weeks time. Terrible CS Sky!! #skyfail
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dhuncho | on bouge ™
(@asapdaph) reported
from
Barnet, England
@SkyUK fix your broadband speed
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Bilal Mahmood
(@bilal_labour) reported
from
Walthamstow, England
@SkyUK we signed up based on everyone telling us how great your customer service is 1. You chased me repeatedly to confirm installation date. 2. My wife takes a day to stay at home. 3.Your team arrive to tell us they need another team to install it that day 1/2
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Shameema Yousuf MBACP MBPsS CMPC HCPC
(@Empower2Perform) reported
from
Wandsworth, England
@SkyHelpTeam This does not seem to be the case in SW17. We’ve lost network about 20mins ago. Please advise
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Steve McHugh
(@Macca211279) reported
from
Lambeth, England
@SkyHelpTeam guys seriously the internet connection is god awful. Constant problems and at the moment rather than bad signal ( which happens frequently ) there’s now NO signal. Hard to stay patient with a service this bad 😫
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darrenhenderson9
(@DarrHenderson) reported
from
Eltham, England
@PaulJam84679845 @FootballerGay @SkyBetChamp @gaytimesuk @5liveSport @EFL @FA @PFA @SkyBetLeagueTwo @SkyBetLeagueOne @premierleague @SkySports @SunderlandAFC Well you do support nonces
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Mark Roche Photography
(@MarkRochePhoto1) reported
from
Barnet, England
@MCSnapper2 @SkyUK Sorry lady just seen your tweet. I think your right too I have to cut mine down..
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Vinay Chhana
(@chhazeau) reported
from
Poplar, England
Have paid £34.50 just to speak to a customer service assistant @SkyHelpTeam about an account which was meant to be closed. No email address for me to address the issue. Horrendous, quite frankly.
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badzilla
(@badzillacouk) reported
from
Hammersmith, England
Sky broadband has been down for Hammersmith and Fulham since 10:20 yet no update since 12:00 and no eta on repair fix. Utterly pathetic @SkyHelpTeam - Will be moving suppliers on Monday. Had enough.
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Debra Lewis
(@lewis19debbie) reported
from
Islington, England
@SkyUK Hi,had an engineer out a few weeks ago,the sky box was not working again a couple of days later,I now have no internet,I pay almost a £100 a month,shocking service after 15 years I will be looking elsewhere for broadband.
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Niall McGarry
(@BarcaWomble) reported
from
Kingston upon Thames, England
@SkyUK Shocking service by Sky. My dad’s had to waste 2 days off work waiting in. First they sent the wrong engineer, (DTH I/o MDU), profuse apologies. The next week they again sent the wrong engineer!!!!. We’re sorry but we can’t come for 2 weeks. Worst customer service ever!!!
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Mazi Pita®️ 🇳🇬🇬🇧
(@Mazipita) reported
from
Borehamwood, England
@SkyHelpTeam I have done this. I was on the phone to resolve this 2 days ago with someone from your office and I was told to reset my router. The problem started again.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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donna
(@DonnaHo91225650) reported
@SkyHelpTeam My Internet and phone line are down in glasgow G21 ?? Whats going on
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Ebony Johnson
(@Ebony_Johnson) reported
from
Whitfield, England
@SkyHelpTeam once again for the 100th time my broadband has gone down, been doing it all day on and off. I'm sick of it. Seriously thinking of changing provider after years of this! Not its not a problem with my area. From what I hear it all over the whole country!!!
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gavin
(@gavinspurs) reported
@SkySportsPL @GNev2 Lovely to see Gary Neville spreading the lies as well. Why do skysports have such a hard on for talking crap about spurs?
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ltfc1885
(@quille_patrick) reported
from
Luton, England
Absolutely astonishing that @Skyuk have a documentary on ex UK citizens who have joined isis trying to rebuild there lives FFS if I could cancel my contract and walk away I would
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Luke Royle
(@lukeroyle41) reported
@SkyHelpTeam hi, internet is down in my local area (Urmston, Manchester) can you please give an update as to when this is likely to be sorted. I need it for tomorrow for work and if it’s not going to be working I need to consider other options.
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Tony!
(@YNWA2306) reported
@HyperDF @SkySports Ffs where did I say I have an issue with it I just said if they doing stuff with BLM they should be allowed do it for gay rights
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chelsea
(@1tea2sugars) reported
@SkySports This is the same crap mourinho says
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Simon Hadley
(@SimonJHadley) reported
@SkyHelpTeam Ah “no updates” great thanks. Will tell my work colleagues “no update” on when I’ll be working again. Perhaps try for a little bit of an update? Is someone attending a site? Is it hardware? Do you know what the problem is?
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Coach: 🌈LGBT/BLM🌈
(@redview1975) reported
@SkyHelpTeam hi my phone line is down no dialing tone nothing but broadband working done checks all fine but believe there is problems in the area though none on app saying all fine?
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Jenni Weston
(@JenniOConnell) reported
@SkyHelpTeam This doesn't help with know how long the issue is likely to last?