Sky Outage Report in Shepherds Bush, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepherds Bush, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Sky
Sky is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map Near Shepherds Bush, Greater London, England
The most recent Sky outage reports came from the following cities: Waltham Forest, Croydon, Hammersmith, London, Poplar, Southwark, Islington, City of London, City of Westminster, Hackney, Wandsworth, Enfield Town, Barnet, Greater London and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Waltham Forest |
TV | |
| Croydon |
TV | |
| Croydon |
TV | |
| Hammersmith |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Shepherds Bush, England
Latest outage, problems and issue reports in Shepherds Bush and nearby locations:
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Neil
(@neilbays) reported
from
London, England
@SkySports Poor #NHS staff! As if they haven't had to go through enough fear and pain
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Christopher A. Hamer
(@chrisahamer) reported
from
Kingston upon Thames, England
@_alexwalton @SkyHelpTeam Great customer service there, especially as cutting people off during the COVID 19 outbreak seems terribly sensible.
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scott
(@scottherne01) reported
from
Hounslow, England
@SkyUK if someone doesn’t call I will cancel my direct debit. Conking people and making impossible to speak to someone!!
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Albert
(@Albereit) reported
from
Walthamstow, England
Imposible to contact #sky on any form, not even putting us on waiting list. They only respond on twitter to say "call by phone", which is impossible mission. in two days we will loose our internet connection because of @SkyUK poor customer service. We need a solution!
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Eltham, England
@SkyHelpTeam Hi, when do I receive my packages to return my sky q box and mini box. I’m not getting any help from sky and if I’m billed for the non-return sky equipment I will refuse to pay.
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Colin McFarlane
(@colinmcfarlane) reported
from
Hackney, England
@btsport Can you please follow the lead of @SkySports & simplify the process to ‘pause’ the sport until @ChampionsLeague & @premierleague are up & running again. If the economy can be paused it should be simple enough to pause this service for customers. Pls update on @Twitter 👍🏽
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Lambeth, England
@SkyHelpTeam hi, my sky subscription ends today and I haven’t received any packages to send back my QBox and mini QBox. I don’t want to be charged for keeping them can someone help please.
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Lele..
(@lele_loveslife) reported
from
Hackney, England
@SkyHelpTeam having extreme connection issues. Currently working from home and unable to access any system
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Wendy Boast 🌼🌝🍂🐾
(@VisitPeaks) reported
from
Enfield Lock, England
@SkyUK can you help I have 2 holiday cottages with Sky accounts please can you offer a suspension of payments as all my bookings cancelled so no income coming in. Nothing on website to answer this question.
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Faraz
(@faraznaqvi82) reported
from
Barnet, England
Thanks to @SkyUK for pausing @SkySports and looking after customers during the lockdown. Great customer service.
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Helen Warr
(@AngelSexBomb) reported
from
City of London, England
@SkySports : It is disgraceful that I cannot close down my sky sports channels!!!! Absolutely disgraceful!!!
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Peps
(@peps133) reported
from
Tottenham, England
@SkyUK nowhere if offering a collect+ service as we are all staying at home Please advise how to get box back to you as don’t want to be charged Thanks
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eric is qaranstreaming 🇨🇦🇵🇹🏴
(@EricFC_ttv) reported
from
Camberwell, England
@SkySports how about you get the rights for the Belarusian league. We all miss football this would help!!
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Albert
(@Albereit) reported
from
Walthamstow, England
So this is how @SkyUK and @virginmedia let key workers down. @SkyUK ignoring all phone calls from those who they call "key workers" and claim to support them. Two days calling them to stop the #cancelation of a contract since @virginmedia unable to make the installation.
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
Screw you @SkyUK and your insufferably shit internet connection. Screw. You.
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Marcus Weedon
(@MarcusWeedon) reported
from
Harrow Weald, England
Footballers to be asked to take pay cuts is utterly ridiculous, why do football clubs treat them so differently to normal employees of any business. Put money on it that they didn’t ask their other staff to take a cut! Furlough them like everyone else #bbcsport #skysports
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Anna Fergusson
(@FeistyFifties23) reported
from
Kensington, England
@SkyHelpTeam I am having problems with my set top box in that it does not have internet connection.
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Vik Thapar
(@vikthapar) reported
from
Rickmansworth, England
@SkyUK sent an email over week ago to cancel my sky but no response. Any idea how long do I have to wait and can I cancel my direct debit.
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Philip Collins
(@PhilipCollins24) reported
from
Richmond, England
@barbedquill @WillGreenwood @matt9dawson @lionsofficial @SkySports Good point. Never noticed that before.
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Ken Smart
(@ken_smart) reported
from
Bromley, England
@SkyHelpTeam interested in service quality in BR2 very intermittent.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Debra
(@Debra_133) reported
@bt_uk @SkyUK Unbelievably bad experience with Sky this morning and error with BT. BT engineer visited and has accidentally cut us off. No number to call them. And Sky our main provider says unable to escalate have to wait until Saturday for routine visit. Well I work from home!
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Aimee Smith ©
(@southernfried87) reported
@SkyHelpTeam Was no help at all. This booked a standard engineer visit for this afternoon beteeen 1pm and 5pm which no one is home and quite frankly is a waste of the engineers time looking in the house as the full estate isn’t working. Other neighbours have reported to BT also.
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peache
(@Peachey_peache) reported
@SkyHelpTeam No, you didn’t. You gave me instructions on how to go in circles online. Giving me a simple number or email on here would help, but you don’t. It’s ok, I’ve sent a cancellation email to any emails I can find, also I sent one on here which is dated so don’t try and get out of it.
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al 🦋
(@alicejpaskin) reported
@SkyHelpTeam hi! Our telephone line is down due to a fallen tree, we have contacted @WeAreOpenreach who told us to contact our provider. We are unsure how to contact you?
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Emma Taylor
(@EmmaTay71904101) reported
@SkyHelpTeam It tells me there is a fault in my area, I have spoken to your team who confirm there is a fault in the area but it is not being repaired clearly and you are not keeping customers updated. The service is dreadful!
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Benjamin Dean
(@bendeandotorg) reported
@SkyHelpTeam I am getting DNS_PROBE_FINISHED_BAD_CONFIG errors once a week on my sky q router about once a week for a few weeks now. Is this an issue with my router or a problem on your end?
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Janice 🌊🌊🌊 🇺🇦🌻
(@en1gmaw4) reported
@SkyHelpTeam Thanks but no thanks. I tried three times in a row Rather than just down grading I think I will just cancel. It’s easier and one of the people I spoke said he would call me back because of a bad line. Got txt saying he tried but couldn’t get through. Nonsense
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Janice 🌊🌊🌊 🇺🇦🌻
(@en1gmaw4) reported
@SkyHelpTeam Thats the number i used so again, thanks but no thanks. All I wanted was to remove hd from my package. I will not be phoning again except to cancel
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Andrew Creak
(@AndrewCreak) reported
.@SkyHelpTeam is there a reason the signal is really bad today, only getting 3G in areas I normally get full 4G
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Emma Taylor
(@EmmaTay71904101) reported
@SkyHelpTeam I have been without internet or a phone line since Thursday and was informed it would be fixed by Tuesday, then tomorrow another 3-5 days. Your system says no fault but then I am told there is an outage in the local area. Why can't you keep your customers updated??