Sky Outage Report in Shepherds Bush, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepherds Bush, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 10: Problems at Sky
Sky is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (52%)
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TV (26%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Shepherds Bush, Greater London, England
The most recent Sky outage reports came from the following cities: London, Hampton, Brentford, Epsom, Woodford Green, City of London, Paddington, City of Westminster, Hackney, Ruislip, Harringay, Croydon, Tower Hamlets, Enfield Town and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
TV | |
| Hampton |
Phone | |
| London |
Internet | |
| Brentford |
Internet | |
| Epsom |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Shepherds Bush, England
Latest outage, problems and issue reports in Shepherds Bush and nearby locations:
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Verity Powell
(@PowellVerity) reported
from
West Molesey, England
@SkyHelpTeam my sky keeps freezing, signal and connection all ok #help
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Tullocarm
(@Tullocarm) reported
from
Lambeth, England
So frustrating @SkyHelpTeam. I'm cancelling my direct debit. Screw your 'service'. I'd rather bring back AOL dial-up 😤
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Patrick Keyte
(@PatrickKeyte) reported
from
Camberwell, England
@SkyHelpTeam Can I double check there is an outrage? My Sky app says there is but it doesn’t say there is online. Would it help if I DM’d my postcode?
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SPB
(@SimonPBarlow) reported
from
Bromley, England
@SkyHelpTeam seem to be issues with #matchchoice on the red button - the stream is blurred #rufc
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Illy Mus 💙
(@illymus) reported
from
Camberwell, England
@SkyHelpTeam @SkyUK so you have plenty of agents on messenger if someone wanted to buy a Sky package but no one at all if I have faulty equipment. Nice way to treat loyal customers. I need the convenience of Messenger as I have very little time to call.
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QE4
(@QuigleyE4) reported
from
London, England
@mrhunt4 @SkyHelpTeam @TheRealSitts Yes The Apprentice, Start in Hendon then on Vic Embankment going the other way must be the PHVs , they do get it right when the contestant is sacked and at their most vulnerable/sad/Broken , they use a Licensed Taxi Driver to get them home
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📞Athos Paps📞
(@athpaps7) reported
from
Barnet, England
@AFCAMDEN @GNev2 @SkySports Lol poor from you
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Thom Di Choi 😇
(@thomdichoi) reported
from
Islington, England
@scott_stonio @SkyFootball @SkySports It was specifically stupid to highlight your stupidity. But I suppose that went over your head just like the difference between race and nationality did 🤘
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Paula hammond
(@Paulaha21043676) reported
from
Lambeth, England
@SkyHelpTeam Yes all it has on the screen is" no satellite signal".but that is because they is scaffolding up.we had this for 3 weeks now
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Ashy-Diaz
(@Mattashenden) reported
from
London, England
@SkyHelpTeam I'd like to be able to watch anything on my glass tv or using my broadband....only been a week now and still not working
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Paulette Weekes
(@Paulette_Weekes) reported
from
Brentford, England
Sky broadband down reporting 2 to 4 working days to be resolved. This is so irritating @SkyHelpTeam. It’s the weekend and my children want to play games.
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NigelH
(@magical_78) reported
from
Bromley, England
@SkyHelpTeam hi - our dish is currently ‘hidden’ by scaffolding but we’ve been able to watch recordings, Netflix etc via apps. These have now stopped and says we need satellite signal-won’t be for a few more weeks yet. Is this normal? Is there a max time the apps work w/o signal?
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Verity Powell
(@PowellVerity) reported
from
West Molesey, England
@SkyHelpTeam what is best way to discuss my plan as it’s gone up and I think I might have to cancel my sky which I don’t want to do but it’s so expensive
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mindbodyrevival_coach
(@mindbodyrevival) reported
from
Enfield Lock, England
@virginmedia 16 years of loyalty means absolutely nothing to this company! Even when we were transfered to the disconnection department the woman was extremely rude! No wonder more people are going to @SkyUK 🤬
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Warren
(@wladd73) reported
from
Mill Hill East, England
@SkyHelpTeam No I'm saying the labelling is wrong obviously on your setup so not going together. Why can't you sort by date broadcast? It would mean that shows would be together the labelling is crap
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Janice 🌊🌊🌊 🐀
(@en1gmaw4) reported
from
Brentford, England
@SkyHelpTeam I realise that sky don’t want you to cancel anything so that’s why they keep you waiting online for a loyalty expert for so far 1.45 hours. Was only going to cancel the tv #shambles #joke #shocking
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Steve Peskett
(@speskett) reported
from
Worcester Park, England
@SkyHelpTeam I spoke to THREE people on Wednesday. Three. One hung up because he couldn’t help me and just gave up. But thanks. I’ll try and find the time.
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Anju (Harmit) Ahluwalia BEM
(@anjua01) reported
from
Walthamstow, England
@EE disgusting customer service after 20 years of paying for a service . Go with @SkyUK for mobile phone needs as my husband got great customer service . I will be leaving EE after 20+ years
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Steve Peskett
(@speskett) reported
from
Worcester Park, England
Dear @VodafoneUK and @SkyUK could you please be less crap and sort yourselves out and make the customers experience easier. You guys are a nightmare. I just want TO TALK TO SOMEONE #crapcustomerservice
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Thomas Hartley
(@therealowlstom) reported
from
Poplar, England
For days now I've seen #swfc name dragged through the mud over absolutely nothing. @MailOnline & @SkySports should hang their heads in shame for whipping up hysteria off the back of a handful of shameless attention seeking #NUFC fans. Wouldn't happen with #safc far classier.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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BT7_Resident
(@Bt7Resident) reported
@SkyHelpTeam been on hold on your support line for 18 minutes now (03337590855). Is there anyone online within your support team?
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She and Hem
(@Sheandhem) reported
@SkyHelpTeam Although tbh it’s more the constant time on the phone trying to chase it up and get an update that’s the problem really. Feels like nobody is actively trying to resolve the issue.
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Mohammed Usman
(@mohammed__usman) reported
@NOWTV @nowtvhelp Two failed activation dates so far, will it be 3rd time lucky? Communication is non existent even though it's gone to executive complaints, I'm still being told to wait for their call!! Don't ask me to DM, let's keep the poor service public @SkyUK #internet
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Simon Lester
(@SimonLester24) reported
@ericcbarnes @SkySports The guy is a complete idiot Eric, everything he talks about has one single objective, to focus in on him!
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Peter Brown
(@Bet_To_L1ve) reported
Just tuned into @SkySports Sky Sports Racing to watch my bet - only to find my box is fully 5 minutes behind real time. Have lodged one query, and not received anything like a satisfactory response. Anyone have similar issues?
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Bouncergirl2
(@bouncergirl2) reported
@SkyHelpTeam It’s useless. 1) how can you go on if the internet is down due to no phone line. Luckily I tried doing it on my mobile 2) my Sky said that the line & internet was ok. It wasn’t there wasn’t even a dial tone to either house. It’s repaired now but this is beyond a joke
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Mr
(@MrNTango) reported
@SkyHelpTeam hi I need my pac code. I've sent the text but it said to call as I have 2 numbers. So I called and I'm on hold for over 30mins. Can you guys help please
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Kiki Teyara
(@Theyara) reported
@SkyUK I have just been on the end of some very poor service. I only wanted to see if I could renew my contract but have been significantly put off my one of your team members. Can someone get in touch please.
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Calum🏴🏴
(@calum_adam) reported
Really poor service from @SkyHelpTeam left me without WiFi and TV in my new flat for over a week now and still no closer to being resolved.
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Rob
(@rob230) reported
@SkyHelpTeam had SkyQ pretty much since it came out, any reason why it needs wifi config reset daily? I've had numerous routers and EVERY other device always works perfectly. I'm an IT sysadmin so I know it's not my kit. The sky box is 15ft away, same room. pls help