Sky Outage Report in Shepherds Bush, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepherds Bush, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Sky
Sky is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map Near Shepherds Bush, Greater London, England
The most recent Sky outage reports came from the following cities: London, City of London, Newham, Wandsworth, Harringay, Southwark, Southall, City of Westminster, Waltham Forest, Croydon, Hammersmith, Poplar, Islington, Hackney and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of London |
TV | |
| London |
TV | |
| London |
Internet | |
| Newham |
Wi-fi | |
| Wandsworth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Shepherds Bush, England
Latest outage, problems and issue reports in Shepherds Bush and nearby locations:
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@SkyUK I just gave up and have decided to stay with the **** service that I get at Virgin. What a pity. I was actually quite excited about getting away from Virgin because for the past five days the immediate postcode has been without service. Don’t say I didn’t try…Jeff
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cycleoptic💙💚
(@cycleoptic) reported
from
Islington, England
@SkyHelpTeam We stopped the uhd download and down loaded in hd, ( which still appeared slow, bug with less data to move was ok ) My non-sky broadband download speed was measuring over 350 Mbs at the time.
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@SkyHelpTeam I understand that. So again…is there no way to access my Sky channels without paying double to get Now TV for a month? I was even told I can’t get a “break in service” refund as I don’t need an engineer call-out! I seem to be stuck forced to pay with on options at all to stream?
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@SkyHelpTeam I have another question… I was told on demand, catch up & recordings will continue to work while there is no satellite signal. Now I read people saying those services also stop after a couple of days. Which is correct? I have broadband so no reason those should stop? Thanks
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@SkyHelpTeam an update (although I’ve had no response from you)… the 3rd person I spoke to yesterday, later on, resolved it, easily! Which is a very satisfactory result, of course, but still worrying why 2 people earlier (one in retentions) told me they could offer no solution!
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🇺🇦 Pete Paterson 🏴🇮🇪🇪🇺#RejoinEU
(@PeteTheRef) reported
from
Ealing, England
.@SkySports, what's the problem with having a cricket handle. Potts should be on 3 wickets for close to 15 runs from 24 overs. It's a 'tour de force'.
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ABull
(@ABull20151123) reported
from
East Ham, England
@SkyHelpTeam Still no resolution to near fatality caused@by not fit for purpose Glass wall mount. I am still waiting on a resolution. @BBCWatchdog i emailed you last week about this. Still no response.
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Paul
(@thejollylifter) reported
from
Tottenham, England
@SkyHelpTeam It has. And we moved house the day the service was disconnected…
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@SkyHelpTeam Thanks, what can I do? You don’t allow me to cast Sky Go. Although I have broadband, the box stops after a few days? And you won’t give me a rebate for loss of service? So unless I pay for someone to move my dish, I have to pay you for nothing for a month & you have no solution?
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John PP Hunt
(@jpph10) reported
from
Barnet, England
@SkyHelpTeam That's five times the internet has gone down in EN5 today. It was out for 1.5 days last week. What is the problem?
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Wendy Simmonds
(@WendySimmonds69) reported
from
Kingston upon Thames, England
@SkyHelpTeam And this is the case even if I'm an existing customer (14 years)???
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Hayden 🚢
(@MarketerHayden) reported
from
Wandsworth, England
Hi @SkyHelpTeam broadband is down in the SW11 area. It was working fine earlier as I managed to do some work. Please can you advise! #skybroadband #SW11
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GingerLolz
(@LorraineThorn) reported
from
Merton, England
Internet still down locally (CR4) It's affected my workplace, local shops, library etc..It's been out for over 24hrs for some places/people..@OpenreachHelp @SkyHelpTeam, any idea when normal service will resume?
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Mark Lopez
(@markslopez1) reported
from
Islington, England
@SkyHelpTeam Impossible to get through to anyone! I’ve had no internet or phone line for at least 16 hours! Can anyone shed any light on this please?? Absolutely ridiculous! I’ve had sooo many issues with this over the years. Simply not good enough.
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Sammie
(@Sammie3982) reported
from
London, England
@SkyUK your service is crap! All I wanna do is put my programme on and sleep! But I can’t! The sky box’s have no signal! My iPad and phone have no internet!! How hard can it be?? 😔
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GingerLolz
(@LorraineThorn) reported
from
Merton, England
@SkyHelpTeam Yes, local issue reported, which could take up to 2 hrs to resolve (I first got this response when I checked at around 10pm last night) thanks for your quick response!
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@SkyHelpTeam Thanks. Enormous confusion at Sky as 2 separate calls failed to give me the answer you gave! So is there no way to access my Sky channels without paying double to get Now TV for a month? I was even told I can’t get a “break in service” refund as I don’t need an engineer call-out!
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🏴🕹Skinny does gaming 📸🇸🇪
(@SkinsELive) reported
from
Lambeth, England
Anyone else having issues with @SkyUK internet dropped - just in time for my electric to run out as well
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cycleoptic💙💚
(@cycleoptic) reported
from
Islington, England
@SkyHelpTeam I usually connect directly via my smart tv to Netflix, never had a problem
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Coffee
(@QuantumCaza) reported
from
Islington, England
@SkyUK I beg you fix the Wi-Fi
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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TheOnlyCraig
(@DeSaarksBoard) reported
@skynews and @SkySports please put Martin 'Blunderall' out of his misery, cos I cant watch this Grid crap any longer.
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venkata s gangavalli
(@gvspsarat) reported
@F1 Terrible broadcasting by @SkySports . Wonder any one realized they did not broadcast the footage.
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Cameron
(@cameronajc) reported
@SkyHelpTeam Just doesn’t work at all, commands don’t register. Also my remote came faulty (frame cracked meaning that the back doesn’t sit on properly) and i never received response and was told over the phone that they couldn’t do anything, redic really!
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Mathew Midgley
(@MathewMidgley) reported
@Reece_Robinson0 @SkySports @MarcAaronRobin1 Yeah mad! Think it was Zhou who was upside-down! Not shown any replays yet hope he's ok
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Daryel Anthony
(@AnthonyDaryel) reported
@SkyHelpTeam Yeah came back on about 10am but that’s about 14 hours without service
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Archibald
(@IntenseMisery) reported
@SkySports He wanted to be a good singer.. He's awful.
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Reece Robinson
(@Reece_Robinson0) reported
@MathewMidgley @SkySports @MarcAaronRobin1 See the Russell crash just now 😬 car was upside down!
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Ryan
(@TheRealRYAN1987) reported
@SkyHelpTeam Same price as Q but half the options available to view. Poor.
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George
(@George3887564) reported
@SkySports Don't ever let him do that again, that was bloody awful
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dean deanson
(@dean_deanson) reported
@DanW2606 @SkyHelpTeam Problem is that your issue will 99% down to your broadband line meaning its not Sky’s fault and if you cancel and go elsewhere (as the Ofcom regulation permits) you’ll have the same issue. You’ll most likely need to wait for FTTP like I am