Sky Outage Report in Shepherds Bush, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepherds Bush, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 08: Problems at Sky
Sky is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (14%)
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Wi-fi (13%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (3%)
Live Outage Map Near Shepherds Bush, Greater London, England
The most recent Sky outage reports came from the following cities: London, Catford, Brentford, Hackney, Hammersmith, Islington, Harringay, Croydon, Southwark, Poplar, Greater London, Northolt, Enfield Town, City of London and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Internet | |
| Edgware |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
TV | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Shepherds Bush, England
Latest outage, problems and issue reports in Shepherds Bush and nearby locations:
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Paul Durrant
(@Leafs1201) reported
from
Bushey Heath, England
@SkyHelpTeam Hi, new customer here, just wanted to find out how can I find out my username and password to log in to my router settings , I need to add some smart lamps and need to turn the 5G Hz off temporarily to set them up, thanks 👍🏻
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Thomas Hartley
(@therealowlstom) reported
from
Poplar, England
For days now I've seen #swfc name dragged through the mud over absolutely nothing. @MailOnline & @SkySports should hang their heads in shame for whipping up hysteria off the back of a handful of shameless attention seeking #NUFC fans. Wouldn't happen with #safc far classier.
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Ashy-Diaz
(@Mattashenden) reported
from
London, England
@SkyHelpTeam I'd like to be able to watch anything on my glass tv or using my broadband....only been a week now and still not working
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Thom Di Choi 😇
(@thomdichoi) reported
from
Islington, England
@scott_stonio @SkyFootball @SkySports It was specifically stupid to highlight your stupidity. But I suppose that went over your head just like the difference between race and nationality did 🤘
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Paulette Weekes
(@Paulette_Weekes) reported
from
Brentford, England
Sky broadband down reporting 2 to 4 working days to be resolved. This is so irritating @SkyHelpTeam. It’s the weekend and my children want to play games.
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Verity Powell
(@PowellVerity) reported
from
West Molesey, England
@SkyHelpTeam what is best way to discuss my plan as it’s gone up and I think I might have to cancel my sky which I don’t want to do but it’s so expensive
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NigelH
(@magical_78) reported
from
Bromley, England
@SkyHelpTeam hi - our dish is currently ‘hidden’ by scaffolding but we’ve been able to watch recordings, Netflix etc via apps. These have now stopped and says we need satellite signal-won’t be for a few more weeks yet. Is this normal? Is there a max time the apps work w/o signal?
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N 💙🏳️🌈
(@Nicole_UB3) reported
from
Hillingdon, England
@SkyHelpTeam Thank you. I did some tests and now see the issue is the wi-fi as the speed on my laptop connected to the ethernet is nearly 500Mbps! I can't physically move the hub to a central point in the house as the cables are so short. Do you provide WiFi boosters? Thanks.
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Phil Carter
(@PhilSCarter) reported
from
Bromley, England
@SkySports Please no more kid commentary, I’m paying for this service. It’s ridiculous
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Anju (Harmit) Ahluwalia BEM
(@anjua01) reported
from
Walthamstow, England
@EE disgusting customer service after 20 years of paying for a service . Go with @SkyUK for mobile phone needs as my husband got great customer service . I will be leaving EE after 20+ years
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Lynn rr71
(@LynnRr71) reported
from
London, England
@SkyHelpTeam is there any ownership at all for broadband outage issues and when it will be resolved? Currently paying for broadband & multiroom that doesn’t work & then data on top? That can’t be customer service???
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Ade H
(@hodadr) reported
from
East Ham, England
@skytv @SkyUK any reason the satellite signal is down? NYE bad timing for a technical fault! @SkyHelpTeam
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Verity Powell
(@PowellVerity) reported
from
West Molesey, England
@SkyHelpTeam my sky keeps freezing, signal and connection all ok #help
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📞Athos Paps📞
(@athpaps7) reported
from
Barnet, England
@AFCAMDEN @GNev2 @SkySports Lol poor from you
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Patrick Keyte
(@PatrickKeyte) reported
from
Camberwell, England
@SkyHelpTeam Can I double check there is an outrage? My Sky app says there is but it doesn’t say there is online. Would it help if I DM’d my postcode?
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mindbodyrevival_coach
(@mindbodyrevival) reported
from
Enfield Lock, England
@virginmedia 16 years of loyalty means absolutely nothing to this company! Even when we were transfered to the disconnection department the woman was extremely rude! No wonder more people are going to @SkyUK 🤬
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Paula hammond
(@Paulaha21043676) reported
from
Lambeth, England
@SkyHelpTeam Yes all it has on the screen is" no satellite signal".but that is because they is scaffolding up.we had this for 3 weeks now
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Tullocarm
(@Tullocarm) reported
from
Lambeth, England
So frustrating @SkyHelpTeam. I'm cancelling my direct debit. Screw your 'service'. I'd rather bring back AOL dial-up 😤
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Vialli's Chelsea FC
(@VialliChelseaFC) reported
from
Bromley, England
Heads drooping down, hardly any communication amongst themselves. For a number of seasons now we’ve lacked leaders on that pitch. As Souness said many times on SkySports & he’s right - which senior players do those youngsters and new signings look up to in that dressing room?
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Illy Mus 💙
(@illymus) reported
from
Camberwell, England
@SkyHelpTeam @SkyUK so you have plenty of agents on messenger if someone wanted to buy a Sky package but no one at all if I have faulty equipment. Nice way to treat loyal customers. I need the convenience of Messenger as I have very little time to call.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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RetroGamerEvolved
(@gamers_evolved) reported
@tobygilles @virginmedia @SkySports Same it's never worked for me either🙁, I would watch on hive but there is no upgrade from the audio option which I was there was.
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Gnarley Dude
(@dude_gnarley) reported
@SkySports Why can I not get any match choices on the red button on Sky Football. 2nd time this season I've tried to get the Watford game and been let down. Sort it out.
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shell dillon-redmile 🦁
(@villagal1) reported
@SkyHelpTeam what is number to call to discuss an issue with wifi
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Nick Winter
(@wintsnick) reported
@Lionsroar_79 @SkySports @SkyFootball Not working on either
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Aaron Linstead
(@AaronLinstead) reported
@SkyHelpTeam is there an issue in the TW7 area? Been disconnected twice in the past couple hours which isn’t ideal when gaming/streaming. Thanks.
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hayley 🦋
(@hayleym0ffat) reported
@SkyHelpTeam I am trying to take out your Q Lite - Broadband and Sky Q package at my new home, but it will not process my payment. It keeps telling me to ‘check my account details are correct’ but they are. Can you help with this?
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benjamin Disraeli
(@littlelissypie) reported
@SkyUK not impressed why call me a platinum vip customer yet you will not let me have a phone on a contract that is £3 more expensive than the contract I have just ended. Why so in thrall to Experian? You have lost a loyal customer of 10+ years #skymobile
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brandon
(@brandon_538473) reported
@virginmedia we pay a lot of money to have sports channels through you, only for @SkySports red button to have Burnley vs Stoke commentary across every game!! So poor and expect more for such an expensive service 😡
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Lewis P
(@Lewisp121968) reported
@tobygilles @virginmedia @SkySports I'm with virgin media too same problem useless
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lionking3.0
(@FairmanPm) reported
@SkySports your coverage on the red button tonight is atrocious, can’t tell one player from another , can’t read the score or time left , the picture is so bad