Sky Outage Report in Shepherds Bush, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepherds Bush, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 10: Problems at Sky
Sky is having issues since 04:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (53%)
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TV (25%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Shepherds Bush, Greater London, England
The most recent Sky outage reports came from the following cities: Hackney, Ruislip, Harringay, Croydon, Tower Hamlets, City of London, London, Enfield Town, Southwark, Uxbridge, Hounslow, Paddington, Waltham Forest, Kingston upon Thames and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
TV | |
| London |
TV | |
| London |
TV | |
| City of London |
||
| Hackney |
||
| Ruislip |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Shepherds Bush, England
Latest outage, problems and issue reports in Shepherds Bush and nearby locations:
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Stu
(@StuLaws_) reported
from
Hillingdon, England
@SkyHelpTeam hello, I’ve had the same issue now for 7 months with Sky Q. The minis upstairs hardly work, despite a booster being fitted and the main box connected via Ethernet. The internet is worse than what I had 10 years ago. Guys on the phones seem to care, technicians don’t.
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Kamal Singh ツ
(@KamalSingh_28) reported
from
Kingston upon Thames, England
@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
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Steve McHugh
(@Macca211279) reported
from
Lambeth, England
@pj2310 @SkyUK 🙌 their WiFi service was inferior to dial up internet. They’re the absolute pits👎👎👎
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Ashish Patel
(@Ashishpatel1972) reported
from
Croydon, England
@mac1882thfc @SkyHelpTeam @virginmedia Been with @virginmedia in the past & had loads of issues with them in my area unfortunately & the hiking up on charges was not helpful despite being a loyal customer of 16 years & poor customer services attitude.
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scottmanson
(@scottmanson) reported
from
Bromley, England
@SkyHelpTeam so we are still waiting for the engineer who was due between 5-7pm. He can’t be contacted, your phone isn’t answered. Really glad we paid extra for the premium service.
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💙Heather 💚
(@hevcom) reported
from
Walthamstow, England
@SkyHelpTeam oh pants just settled down to watch a film I rented last week and it’s gone! I didn’t think there was a time limit 😩
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Alan Mehdizadeh
(@alanmehdizadeh) reported
from
Southall, England
Excellent work from @SkyUK Rang to cancel last month, they persuade me to do a home move (with promise of a new box) We move, technician gives me an almost decade old box with no WiFi built in. Ring to cancel again, promise a Sky Q box. No one completes the order, or rings me.✅
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william benstock
(@will6310) reported
from
East Ham, England
@SkyUK can't wait to leave your disgusting fibre broadband service. Online game is a joke. Lag and choppy online play constantly 😡😡😡😡
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Alannah Jasmine
(@AlannahJasmine) reported
from
Camden Town, England
@SkyUK @NOWTV I will cancel if no one calls me today because you have been sooooo unprofessional and frankly incompetent. Thanks
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william benstock
(@will6310) reported
from
East Ham, England
@SkyUK just check my future bills. And guess what it's gone upI'm a loyal customer and have been for years yet getting treated like that. Is it money sky only care about and. Not its customers 😭😭😭
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Özlem Mehmet Gürses
(@ozlem4ever) reported
from
Croydon, England
@rebeccadlloyd @SkyHelpTeam I got through! Apparently it is an BT exchange in the area that is a problem and not an individual issue. Also that they are working on finding the problem, have been asked to allow 48hours for them to resolve the issue. 😳😡
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Don
(@DonMcgowan6) reported
from
Hammersmith, England
@SkySportsPL @SkySports Gary Neville said Utd have spent £900 million on this pile of shit that’s why I am going off these overpaid premier wankers
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Big Sigh
(@SionDeFreitas) reported
from
Croydon, England
@SkyHelpTeam It's been resolved. I had been without internet for the entire evening last night re Norbury. But there are often outages with the broadband so nothing new. When theres another problem I'll be in touch.
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Rob McEwen
(@Rob179m) reported
from
Merton, England
@SkyUK so the latest appointment for customer services and an appointment to “swap a mini box” is a whole month...I pay OVER £120 a month and have done for a decade and this is the BEST sky can do....seriously this is pathetic
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Mrs_TKC
(@Mrs_TKC) reported
from
Walthamstow, England
Good Food TV channel has moved with Food Network! Its annoying, as now it doesnt provide subtitles no more. Someone that is impartially deaf. Its not easy watching it. Please provide the subtitles!! #subtitle @GoodFoodChannel @food_network_ @FoodNetwork_UK @SkyHelpTeam @BDA_Deaf
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Ashish Patel
(@Ashishpatel1972) reported
from
Croydon, England
@SkyHelpTeam @mac1882thfc Yes outage in NORBURY area! Does not help disabled customers inparticular who rely on a service to communicate with outside world!
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william benstock
(@will6310) reported
from
East Ham, England
@SkyHelpTeam why is your fibre broadband so poor with online gaming I can't wait to leave 😡😡😡😡
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Tom Bloomfield
(@TJ_Bloomfield) reported
from
Hammersmith, England
@SkyHelpTeam If you'd bothered to actually read my reply you'll have seen that I've already 'tested' my line, and the results you give are complete lies! If there's no email address then can I have a contact number please, because I'm not getting the service promised in my contract.
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Özlem Mehmet Gürses
(@ozlem4ever) reported
from
Croydon, England
@SkyHelpTeam SW16 area and no #internet I followed troubleshooting advice and now trying to call sky, on the phone 17 mins so far still waiting for some one to answer!! HELP!
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Mark Roche Photography
(@MarkRochePhoto1) reported
from
Barnet, England
Can’t believe how @SkyHelpTeam have treated me in the last few weeks.i have been a longtime good customer and this week I explained that I payed my monthly fee they say it got lost in the system I sent prove and after paying 140 quid they’d cut me off #discusing going elsewhere
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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keshav piplani
(@keshavpiplani) reported
@SkyHelpTeam SKY brodband intermittent outage and not able to do anything @belfast
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Reece
(@Reece94647094) reported
@SkyHelpTeam Hi my WiFi is back on now but very very slow keep going on and off it’s a joke I should be getting refunded meant to get 60mbps getting 37mbps it’s a joke honestly
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Des Anderson
(@JnrD_Original) reported
@SkyHelpTeam When are you going to fix your My Sky app? Hangs on "Loading we're just getting your information".
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『K』『e』『l』『k』『y』
(@_Kelky) reported
@SkyHelpTeam internet is still down in Staffordshire, any idea when this will be fixex please? I am one the many people trying to work from home! If it cannot be fixed soon just an update would be great please, keep us in the loop so we don't need to complain. Thanks!
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beasty easty
(@cdexeastwood) reported
@ShanahanMary @virginmedia Mary if you can leave make sure you do. They’ve lied to me so many times when I have tried to switch home and “They” don’t provide a service. Lies from saying they don’t record calls, to employees lying about @SkyUK , promised call backs and Call request data time frames…..
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James Lester
(@JamesDexLester) reported
@SkyHelpTeam since the internet outage my sky Q box can’t access recordings and can’t pause, stating “this service is not available because of a problem with your hard disk drive”. Was this caused by the internet outage? Have to do a reset now which is pretty frustrating
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Kloppster
(@LFCSIXTIMES123) reported
Skysports news making the Hungary fans to be the worst in the world. England fans behaved much worse in the Euros. Dont be gunning for them when we can't behave ourselves
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Richieeeeee
(@asborich) reported
@SkyUK Given how often your service fails that wouldn’t be a smart move for any business….. unless they like being offline half the time. Why don’t you spend some of the marketing budget fixing the terrible service for existing customers before recruiting new ones.
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Unprecedented Quadruple Treble Winners.
(@anthony19641888) reported
@SkySports Does anyone know if he has any health issues in this department, or are they just happy to make things up as they go along. I guess ignorance really is bliss.
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Mariam
(@Realtrillacosmo) reported
@SkyUK fix up man everyday there is a problem with your ****** WiFi like wtf people have **** to do @SkyUK #skybroadband