Virgin Media Outage Report in Brockley, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brockley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brockley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Brockley, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ealing, Hackney, Bromley, Poplar, London, Croydon, Tower Hamlets, Leyton, Finchley, Ilford, Woolwich, Dagenham, Surbiton, Bermondsey and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Wi-fi | |
| Hackney |
Internet | |
| Bromley |
TV | |
| Bromley |
TV | |
| Poplar |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brockley, England
Latest outage, problems and issue reports in Brockley and nearby locations:
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Tom Page
(@tompagenet) reported
from
Tottenham, England
@virginmedia As much as I obviously love giving my full personal details in a totally public forum, I'll just leave you to fix this now. I did try.
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London Lofty
(@lofty_london) reported
from
Camberwell, England
@Glitterbeard_ @virginmedia Cancelled last year due to constant issues and moved to Sky, no issues at all and saved a tenner a month.
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Danielle DeLellis
(@spokeswoman4me) reported
from
Wandsworth, England
@virginmedia What a farce! I bet you're picking up all other calls except those from people who want to leave your terrible service! Call disconnects because you're too busy (your own fault that your service is so bad that so many people want to leave) & no other way to cancel!!
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Steven Feldman
(@StevenFeldman) reported
from
Tottenham, England
@skepticmike @virginmedia Or you could argue that they were trying it on pitching a £97.50 charge and that the unwary would have just paid. Too many companies do this and then back down after a phone call. Real customer care is offering your existing curlers the best deal available by default
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Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia can you please tell me why that when I check my service status it says my broadband in fine when it quite clearly isn't? I need to work from home but can't because of your very poor, very expensive broadband.
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Sam Wilkin
(@CellarmanSam) reported
from
Walthamstow, England
@virginmedia trying to work from home today has been a nightmare had to relocate for a meeting and cancel another. No Wi-Fi here in E17. When are you sorting it out?
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing
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Ruth Tongue
(@RuthTongueBites) reported
from
London, England
@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
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Stan
(@stan_london) reported
from
Ealing, England
@virginmedia Hi, internet service in W5, Ealing, London has been up & down like a yoyo in recent week. Unacceptable level of service interruptions. It has just gone down again.
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clare ellison
(@clarejelli) reported
from
Merton, England
@virginmedia day 4 woken to no Internet. Says you've identified issue that might effect customers and it will be intermittent. You say this like this is OK How do I home school or work? I do not pay for intermittent Internet
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginhelp any relay? Virgin media is appalling. Service is non existent
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Richard Mander
(@RichardMander1) reported
from
Lambeth, England
@virginmedia what is wrong with the service in SE27?
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Paul Nockolds
(@KnooKie_uK) reported
from
Richmond, England
@virginmedia broadband has been up and down all day but in last 2 hours it's so bad that we cannot do anything. Had to use my phone to send this message. TW1 area. Any issues?
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
2nd day on hold for over 1/2hr trying to speak to a @virginmedia rep to cancel our account. They should call it “Hotel California Broadband” - you can check in any time you like but you can never leave ...
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Iain Sisson
(@i_am_iain) reported
from
Croydon, England
@virginmedia This was a good day ago. I'm at least 20 reboots down the line now. It's a Virgin Superhub 3 and we seem to be stuck with one solid green light at the bottom and one flashing green connection light....on a cycle
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Shelley (Facius) Stuart
(@ShelleyFacius) reported
from
London, England
Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right
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Lisa Toffolo ⚡️★
(@LisaToffolo) reported
from
Hackney, England
@virginmedia hi virgin, I’m being charged for phone charges but we do not have a landline in our flat. Could it be a crossed line? Would be grateful if you could direct me to someone to fix this as I don’t want to be paying for other people’s phone charges
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GStramaccioni
(@Stramauk) reported
from
Ealing, England
@virginmedia your super fast broadband failed, again, for the 6th time this month. No support during this hours so I have to waste 2h until you guys can answer! Great service?
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Mike Lloyd
(@Mike__Lloyd) reported
from
Sutton at Hone, England
Internet has been up and down for several hour tonight. Has been doing stuff like this on and off for days recently SM1 As usual they claim ints fine @virginmedia #virginmediadown
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Lewis Oakley
(@lewyoaks) reported
from
Ealing, England
I can’t believe the nightmare that is @virginmedia internet is down more than it is on at this point.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darren
(@Dazza124) reported
@virginmedia Had some pixelation on tv so followed advice to reboot. Now can’t get channels code:S102. Tried ringing 150 but engaged. Help
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Gary Connor
(@connor_gary) reported
from
Dullatur, Scotland
@virginmedia @MartinSLewis I am trying to cancel my contract due to price hike. Contact number unavailable and up to 4 hour wait on chat. Plenty operators available when you cold call customers. Please sort out phone and chat response
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Matt Taylor
(@Fatty_Matty_34) reported
@virginmedia Phoned twice for my details to register my account, as I took out 2 lines and wanted to make sure data cap was on. As it’s my children that I got them for and don’t want them to go over the set monthly amount. So, first phone call she was extremely rude I told her I don’t have a
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Junior Hammy N
(@SlickHammyHammy) reported
@virginmedia text service i dont think so last time i did text i got charged and plus i ring up to be cut off 7 times atm great service as allways jokers...................
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iBLaCKOuTz xX 🇬🇧 #nVn
(@DannnFTW) reported
@Db10Gaming @svncta @virginmedia Defo calling up BT and making the swap. They are having my pants down
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Gillian Haley
(@gill_haley33) reported
from
Witney, England
@virginmedia It seems a little expensive and I was hoping for a reduction as being a pensioner and a customer of Virgin long before it was Virgin, namely. Comtel back.on the day.
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Matt Taylor
(@Fatty_Matty_34) reported
@virginmedia been treated so appallingly as a customer from any company
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Hiral Bhanushali
(@hiral2014) reported
@virginmedia There is a serious lack of leadership in fixing the issues. I am sorry to include @richardbranson in this message. There has been a zero support from the team and they are blaming me because they cannot get things right.
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andrea felton
(@feltors) reported
@virginmedia why does my internet cut out every night between 12am and 1am
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inspire.
(@OGinspir3) reported
@DannnFTW @virginmedia I have the same issue with SKY, sometimes I just sit there and feel like they intentionally screw you. ******* well annoying