Virgin Media Outage Report in Stanwell, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stanwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stanwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 11: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stanwell, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Northolt, London, Fulham, Hounslow, Ealing, Beaconsfield, Watford, Camberley, Golders Green, Wembley, Slough, Farnborough, Harrow, Leatherhead and Isleworth.
| City | Problem Type | Report Time |
|---|---|---|
 Watford |
Internet | |
| Golders Green |
Internet | |
| London |
Wi-fi | |
| Northolt |
||
| London |
Internet | |
| Fulham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stanwell, England
Latest outage, problems and issue reports in Stanwell and nearby locations:
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia If you cannot call me in this instance, then fine. I will go to court as I have the detail, lack of service, a signed tech report stating local equipment not fit for purpose, no calls received on landline for 2 years coz it didn’t work! LL £16.99 x 24=407.76 I was fair. V weren’t
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Jody Stockford
(@jodystockford) reported
from
Camberley, England
@virginmedia absolutely shocking customer service, ironically can’t even manage to do a disconnection correctly.
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Paul
(@PaulG_Lon) reported
from
Wandsworth, England
@TomMockridgeVM @virginmedia @richardbranson I’ve written to you twice today Tim, but haven’t had the decency of a reply. Please help me. Or you Richard. Thanks
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roger d
(@triniontherun) reported
from
Hillingdon, England
@virginmedia Oh really well my plans to leave Virgin Media will happen. So if they were doing their job I wouldn’t need to be on Twitter. So let it get the attention then. As far as I am concern #virginmedia is incompetent. So pass that on to the complaint team as an inherent Dec risk.
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chris whittart
(@fatwhit5) reported
from
Hounslow, England
******* shit @virginmedia WiFi has gone off AGAIN 😡😡
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia You made it as hard as possible to make a complaint. I would like someone from your customer services to call me, so I don't have to waste yet more time on hold and then explaining the problem to a poorly trained member of staff with a script
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Zabi
(@ZabiOsmani11) reported
from
Hounslow, England
**** you @virginmedia for ruining my evening
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
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Oliver W
(@Mac0z) reported
from
Woking, England
@virginmedia Wired, the problem is always downstream of our hub (which runs in modem only mode)
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linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
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owain gerreyn
(@ogerreyn) reported
from
London, England
@virginmedia what a joke of a company. My broadband was down for months and you continued to charge me now I’ve left you are still trying to charge me!
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DJ
(@Jefferz1980) reported
from
Egham, England
@virginmedia Well thanks for your help, well lack of it I can’t believe your company can’t even get a simple delivery right... oh well
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Victoria Cuthill RN
(@VickyChas3) reported
from
Kingston upon Thames, England
@virginmedia Not fixed yet...automated message says 5.30pm for internet to be back on but nothing as yet and I have some really important work to do tonight.....help!
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
Get home from work....2 out of 3 kids sick...oh well at least I can catch up with some work this evening on my laptop....oh no @virginmedia outage today means no broadband & no telly either 😱😡....would be good to get a report on when this issue will be fixed.....
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Victoria Cuthill RN
(@VickyChas3) reported
from
Harrow Weald, England
@virginmedia Errr I’m ahead of you...no-one’s telling me when my service will resume!
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linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Spoke before Xmas, contract ended in Oct 18. Although apparently I didn’t cancel! Hence more frustration
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sachin Sharma
(@Sachin09037) reported
@virginmedia Then what are you here for? I am not able to get through to your customer team because they are not accepting call. I have been put on hold for almost 30-40 mins on chat. Not sure how do i get in touch
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Rich Grove 🏴 🇪🇺
(@Rich_Grove) reported
@virginmedia Hi John, sorry but this isn't acceptable. Been with VM for decades and updates were always VERY rare, now they are almost daily. No service should need updates this often if done properly and if this is going to be a constant then we'll have to find a more reliable service
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Joshua Stevenson
(@Josh61194) reported
@virginmedia My complaint was primarily about poor estimation making it difficult to plan around downtime, ETA for a fix in my area has been pushed back around 10 times which for someone mostly working from home is incredibly frustrating to deal with. Complaint ref if C-250922695
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Daniel Douglas
(@Shockkwavez) reported
@virginmedia internets down completely, Sorry, we can’t run a test on your services right now Please try again later. Is all I get from your service status. Should be getting ~400mbs getting 3-30mbs when it was up this morning. BN43 area.
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sophie
(@sophie30805597) reported
@UniHomes we had a @virginmedia service person come to our property and had declared our property a non-serve meaning we cannot have @virginmedia wifi! We’ve been waiting 26 days for nothing. Useless
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sophie
(@sophie30805597) reported
Been waiting 26 days for wifi to be delivered @unihomes . Today we were told by @virginmedia that our property is a non-serve. We’ve been waiting for nothing and now have to find our own broadband service.
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Accy
(@AccyGaming) reported
@virginmedia might as well talk to a brick wall ******* useless thanks for leaving me in the **** it’s only me who will suffer so all good 👍
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Liv
(@Livbet) reported
@virginmedia You suggested I should use the community forum to air my growing list of complaints, as its impossible to speak to anyone who can actually help.
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Darren
(@dazzler021) reported
@virginmedia simple outrageous, complete broadband outage for the past five days in Darwen BB3 area and many customer complaints. Constantly changing fix time, 8am - 10am - 2pm - 6pm - day after day after day. To the point now you don’t even bother updating your status properly.
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Luke
(@Iuke1875) reported
Not bad virgin media WiFi or broadband since Wednesday night and it’s still not on back on jokers