Virgin Media Outage Report in Friern Barnet, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Friern Barnet, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Friern Barnet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 23: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Friern Barnet, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Ealing, Southwark, Belsize Park, Tower Hamlets, Bermondsey, Wood Green, Wandsworth, City of Westminster, Harringay, Watford, Ilford, Radlett and Bushey.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
||
| London |
Internet | |
| Ealing |
Wi-fi | |
| Ealing |
Internet | |
| London |
Internet | |
| Southwark |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Friern Barnet, England
Latest outage, problems and issue reports in Friern Barnet and nearby locations:
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John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@virginmedia It's the first time for the cabinet but multiple times for the sh## service
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Dean Coventry
(@CoventryDean) reported
from
Hoddesdon, England
@virginmedia Cancel my phone line that I’ve payed for now for over a year never used to be told I don’t actually have to have it
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.
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Andy Coldicott
(@andycoldicott) reported
from
Enfield Lock, England
@virginmedia, thanks for rolling my unused mobile data over for the next month. Now if you could just sort your rubbish service out so I can actually use it that would be great. Thanks. Bye. x
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Monroe
(@MonroeJoe) reported
from
Kensington, England
@virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all
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SDM
(@StevenMcFarlan4) reported
from
Wandsworth, England
@virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬
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Jonathon Lisseman
(@Jonathon73) reported
from
Richmond, England
@virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.
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DEBS WILD
(@debswild) reported
from
London Colney, England
@virginmedia You are way too late! You ignored a bunch of us yesterday when we had outage for over 24 hours. Suddenly the mention of @BBCWatchdog & you're interested. Nah. Forget it. After chasing for hours, the eventual information was - as usual - vague & inaccurate.
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Nick
(@NickO_L1805) reported
from
Richmond, England
@virginmedia Ok, so as promised here’s an update… the problem still exists!! Instagram works perfectly on 4G & any WiFi other than Virgin, but on Virgin WiFi it is slow & won’t load videos or carousel posts properly. As per the forum threads, this is an ongoing issue with Virgin WiFi only.
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.
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Dean Coventry
(@CoventryDean) reported
from
Hoddesdon, England
@virginmedia That’s fine and that’s what I been trying to do since Saturday but been cut off about three time ms after a long wait on hold and other times just been on hold for ages I’ve heard a lot about the virgin after sales and customer services lately which now I can see y
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Sue Olszak
(@foxysue40) reported
from
Harlow, England
@virginmedia your service is beyond a joke! Call centre rep couldn’t understand me and kept me waiting 13 minutes for her system to load, I hung up!!!
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Sandip Kataria
(@katarias) reported
from
Watford, England
@virginmedia any service issues lost broadband services now stuck on the phone to 150 and in the queue listing to crap music. #poorservice
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Martin Phillp
(@PlexNetflix) reported
from
Camberwell, England
@Emily_Benn @virginmedia I use their mobile service, but wouldn't touch the cable with a bargepole. It's oversubscribed in London.
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Dean Coventry
(@CoventryDean) reported
from
Hoddesdon, England
@virginmedia disgusting service for loyal customers never had such a bad service defiantly think it’s time to change services as there staff and service is terrible 🤬🤬 would never recommend again
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Nigel Pearce
(@nigeljcp) reported
from
Barnet, England
Very disappointed with @virginmedia. Was offered a new price for a monthly deal on TV & broadband this morning. It was not activated. When I called back, was told that the deal didn't exist and wouldn't be given. The call was recorded! Abysmal customer service. Cancelled.
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Paul and Sir Fluffy Watson
(@Praeceps69) reported
from
Hounslow, England
@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.
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Jonathan Kelly
(@JKBartsHeart) reported
from
Kensington, England
@TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Holmes
(@Sherl06303) reported
@virginmedia - am I the only one that gets really bad pixilation/break up on the “lesser” Sky Sports channels via Virgin Media. Trying to watch the Hundred now - breaking up all the time. Switch to Sky Sports Main Event for footy build up - no problem 😡
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kenneth bailey
(@kenneth89844043) reported
@virginmedia Not that I can see, spoke to someone in customer service today on my mobile again told back on by 18.00, told her my neighbour 30 yards away same postcode still has service, if this is improving then not very good
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Chris 🇺🇦
(@ArithEU) reported
@virginmedia I called the number, it said there was an issue and had sent me a text with a link. I clicked the link and it says all services are fine. I run a test on that same page and it then says there are issues in my postcode. I re-open that link and it says everything is fine.
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Rich
(@richsuthers) reported
@virginmedia My broadband service has been down all day, can you confirm when it will be back in the Poole area?
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Sniffy Wiffy
(@SniffyWiffy) reported
@virginmedia worst customer service I have ever experienced - desperately trying to leave Virgin but this request is repeatedly ignored. Lied to yesterday re prices and another 3 hour wait today and still not been sorted
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Louise Crowe
(@LouC8416) reported
@virginmedia service completely out in RH11. The link sent for sercice updates isn't working either!! Seriously annoying, what are you going to do to compensate customers 🙄
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Anita
(@Anitajenta) reported
@virginmedia In what world is keeping people waiting on the phone for a reply for three hours good customer service? My daughter has been trying to cancel broadband for several days now….. is this how you make your money? Make it impossible to cancel and then bill people???
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Min Aung
(@M1nAung) reported
@virginmedia Wireless connectivity within the property not an issue. Mash network with powerline and 3's 4G wireless extender. Issue is uplink to exchange (and Hub upgrade possibly: or dying of old age).
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Jo
(@JoanneH41187762) reported
@virginmedia Just checked your website and it's showing issues with broadband and TV 😟 Saying hope to be fixed by 3.25am on 6 August 😱😡
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The Linesman
(@thelinesman78) reported
@virginmedia NOTHING to do with my complaint.