BT (British Telecom) Outage in Wanstead, Greater London, England

@bt_uk #btinternet my internet connection is down although phone is ok. Can you help please?

@holliexharvey @bt_uk If the Broad Band is down, work must understand that, u have proof, worst way offer to take a days leave. Send them the email u have. I used 2 get stressed on the underground and was told "don't stress over things u can't control" it dont work with Arsenal thou 🥺

Thank you @bt_uk for helping me. It seems that I wasn't correct as they resolved the issue within their time frame & I wasn't entitled. (The wording could be clearer though.) They also compensated me for a missed visit. I apologize.

When you're supposed to get compensation for a missed appointment or service why do we have to "claim" it & why is the "claim" window time limited? Perhaps @bt_uk can explain, especially as they boast about it.

@bt_uk hi, had quite a few issues since thinking I got a good deal(via @EE ), today was the date I had for the installation, not a great experience, who can I talk to about this without being on hold?

Another week of appalling service from @bt_uk came out tues to fix slow connection but instead broke connection 4 days later no fix no explanation!! #noservice #nocare

@bt_uk absolutely shocking customer service, major issues since we joined various promises of engineers,no show all the time and being fobbed off on the phone about problems being fixed yet nothing has changed

Why is my broadband not working in West London @bt_uk?

@bt_uk when will service be resumed in South ockendon?

day two of broadband down from @bt_uk Promised call back from @bt_uk FTTC team failed to materialise. FTTP team have lost notes from hour on the phone yesterday and want to send an engineer out again! You couldn’t make this up!

IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.

@bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.

@bt_uk hi BT we haven’t had reliable internet for days. It’s been cutting in and out a few times a day for weeks and now it’s just gone. The hub cycles between orange and purple lights. Despite complaining, nothing is being done till the 12th. I need reliable WiFi to work. Help??

For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.

@bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

@btsport what's happened to the commentary volume all I can hear is the make believe fan chants. Is this a technical issue

@btsportfootball @btsport Fix your Ultimate channels it's 4mins gone in the match and I'm still watching ads? It's been 8mins of ads.

@btsport Good statement - but do you intend to broadcast their matches.... My subscription to your service depends on it 👍🏻

@SkySports & @btsport at every available opportunity spread fear for those clubs who might miss out in CL, and how without it best players leave & the clubs is in financial trouble, now they are kicking off because clubs want to avoid the very thing they perpetuate

Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

those moto gp adverts on @btsport are genuinely terrible who thought they were funny @btsportmotogp

@bt_uk day 6 of no internet. 😭 Please pass on to your @OpenreachHelp engineer's that updating account notes 10 mins after their shift ends several times so noone has a clue when they are going to fix it, is not only unhelpful but SO frustrating.

@btsportrugby no replay of BB v Quins on BTSPORT, unless I can't find it?! Help anyone, as missesd it live.......

lets get something right cheating offline to complete a game have fun 👍 by all means but when @btsport @btsportfootball @SkySportsPL are televising people in competition who have done nothing but abuse people to get where they are like jimmy saville then yes i have a problem ...

@bt_uk Well I was promised a call back today to let me know what was going on. Guess what, let down again.

@bt_uk Do what you say you’re gonna do would be a start. Still waiting on an engineer to fix our broadband who was scheduled between 1-6pm today and was a no show. Just using up my 4G data to tweet this. I’ve paid top up last month because of the lack of broadband in our house.

@bt_uk are the worst. Appalling service, useless broadband. Can’t say enough bad things about my experience of this company. #NeededToGetThatOut

@bt_uk uhhhh you guys might be having issues as thousands have intermitten Internet issues.... you mind looking into it?

@bt_uk We’ve been given some EE box that is just not suitable for a family whose working from home this isn’t setting a good first impression with BT! We’ve all now run out of 3G on our phones as the wifi signal is so bad!

@bt_uk Was told a temporary wire service would take a week to instal, it should be a seamless service having moved over from Sky, granted a transition would be needed for fibre optic (FO) but we need stable internet like with Sky until you can do FO