BT (British Telecom) Outage in Wanstead, Greater London, England

@bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.

@bt_uk So it's not my problem your problem at your problem at your end .

@bt_uk I'm not new customer been with you for years I just had a new box about 3 weeks ago cos I was having problems with my old 4K box

I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted

Feel so bad for @takanakagami30 so unlucky after such a great weekend. The future is looking bright tho. #BTSport #MotoGP

Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!

@bt_uk why has my broadband been so bad for 3 days now !!

@bt_uk BT services are the worst in history. How can I change service provider to @Bt_uk since 25th August and yet to be connected to its fiber broadband in October. It’s really a pathetic story . I have been data on my phonetic work from home .

@bt_uk been on hold for 1.5 hours and no one is answering. Internet has gone down 4 times in two days.. ridiculous

@bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?

@bt_uk BT offer expensive broadband, a poor service, & appalling customer support. I tried you guys 4 years back, junked after 2 years. I would never sign-up again. Now you force your ads into my Twitter feed, get a decent media buyer to exclude my device from future campaigns, thanks

@btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?

@Richy_____ @ClockEndJamesXI @bt_uk What does being straight have to do with a WiFi service though? They’re just a real couple it’s not that deep.

@bt_uk so was meant to have my bt package activated on the 17th of September, 12 days later ,still nothing, I estimated I’ve spent a total of at least 8 hours on hold until an advisor answers when I call up for an update. as I’ve never been given an updated from BT’s end

@btsport Tell Savage he looks like an idiot with that coat !

@bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.

@bt_uk WHERE IS MY NETWORK ENGINEER! IVE BEEN SAT INSIDE WAITING SINCE 8AM. THIS IS RIDICULOUS. 😡

Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

@bt_uk No faults but has this Ongoing problem Reported Fri 09/10/2020 at 03:27 PM Expected completion Thu 29/10/2020 at 06:00 AM But accordingly to that since 9 Oct and broadband been fine until now?

@bt_uk whys your WiFi so bad. Can't even game without getting 600 ping. Sent an engineer out to the exchange and one was suppose to come to my house (which they didn't) n I got a text saying it was fixed but it just isn't. **** company

@bt_uk It's already been checked 3 times, what's the use in checking it a 4th time when I've told you what the issue is, not really sure why we are being forced to connect separate villages cabinet

@bt_uk No point running the tests, if the connection is unstable because you are pushing fibre speeds down an adsl line,

@bt_uk The problem is you have fttc but the cabinet is over a mile away 94% of the people in my area experience speeds under 30 down

Loyalty counts for nothing as far as @bt_uk is concerned. My dad who is 86 and housebound pays £52 pm for broadband and for his telly he pays another £52.Thats £104pm!! Currently a new customer can get the same broadband for just £27.99. Hello @SkyUK

It amazes me how much of a **** company you really are, actually the worst provider in the uk hands down ******* @bt_uk

@lollujo @bt_uk Might not be the cheapest option but have you tried any of the satellite broadband providers to see if they can help you with a 30 day rolling contract with them loaning you a DIY install kit?

@btsport how long left on Owen , keown , Mcmanaman contracts ? paying champagne bills for lemonade service

@bt_uk @lollujo Hopefully the 'day team' can sort this out urgently and get Kevin his broadband, before things get even worse for poor Andy.