Virgin Media Outage Report in Preston, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Preston come from postal codes HA9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 03: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Preston, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Isleworth, London, Ealing, Enfield Town, Bermondsey, New Southgate, Watford, Finchley, Southwark, Acton, Bushey, Morden, Uxbridge, Tower Hamlets and Wood Green.
| City | Problem Type | Report Time |
|---|---|---|
 Isleworth |
Total Blackout | |
| London |
Internet | |
| Ealing |
Total Blackout | |
| Ealing |
Internet | |
| London |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
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Medan
(@sumnjam) reported
from
Hackney, England
@virginmedia It doesn't work , now I have lost home phone service
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HK
(@harrydotcom_) reported
from
St Albans, England
Come on @virginmedia pushing back the estimated fix time from 10pm today to 9am tomorrow I’ve got to finished Squid Game 😰
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Anita McCullough
(@cornbunting) reported
from
Walthamstow, England
@virginmedia I’ve never had a protracted problem like this before. It’s only ever gone down a couple of times before (in over 15 years!) and then come back within 7 hours or so.
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Theo Theodorou 💙
(@theotheodorou) reported
from
Enfield Lock, England
@virginmedia my broadband is still down since this morning. Your engineers have not fixed the issue although your automated system says no issues in area. Please tell your engineers we are still down in N21. Impossible to talk to a human. Very frustrating.
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Mark O'Brien
(@markandall) reported
from
London, England
@virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?
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JAS 🇮🇳 🇬🇧
(@jas9029) reported
from
St Albans, England
@virginmedia Hey AL13DQ is down, any updates on this please? your service status page shows no problem what so ever!
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Diviyesh Shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Please tell me why I am paying for M100 broadband but lucky to get M1 some times. Never have we got more then M30. For the last 1 1/2 years it been crap
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leo smith
(@leosmudgersmith) reported
from
Iver, England
@virginmedia nice service guys cut me off on wrong date should I cut off my direct debit on the wrong day shocking service
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Timbo
(@timlardner) reported
from
Camden Town, England
@virginmedia your wifi has been broken at Elephant & Castle tube station for more than 2 weeks. Maybe get someone to look into it?
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia Pls don’t take this personally but honestly it should be in your policy that customers reps should read treads before relying!! I’ve mentioned before - I’m deaf! I CANNOT make phone calls! That’s why that stupid BOT robot is demeaning and frustrating for ppl with limitations!
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James Cunningham
(@jamescun) reported
from
London Colney, England
@doismellburning @danpalmer I have a self-hosted box with DigitalOcean in London. My use case is isolation from local networks and ISP privacy (I know I’m just moving the problem, but I trust DO more than Virgin Media). For those cases, VPN providers are a haven for data collection, so no.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia why is the connection for Wi-fi so bad in the #Mertonarea at the moment. Seems we are paying for a non service again.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia I have NO INTERNET NOW FOR OVER 36hrs!!! VM you’ve been promising to sort it!!! What a freaking useless network provider!! It’s a joke! I’m sure your competitors are laughing right now!
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Paul Moston
(@Mostons) reported
from
Enfield Lock, England
@virginmedia So customer services are baffled by daily outages since July - you should advertise a “not a fault free service” expect months of business disruption , and forget working from home. Just fix the problem.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And before you asked me to ask someone else to make the phone call; I live alone so no I can’t get someone to help make the phone call!
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Paul Moston
(@Mostons) reported
from
Enfield Lock, England
@virginmedia Fastest UK broadband. That’s a maybe, but what you fail to say is that you will suffer regular outage and won’t be able to work. But that’s ok because you’ll pay £16 compensation for hours of lost production.
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Sharon Spiteri
(@shaspi) reported
from
Tottenham, England
@virginmedia There’s a problem in the area apparently which is due to be fixed by 3pm. Thanks for checking.
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Lisa Kathryn
(@LisaKathryn5) reported
from
St Albans, England
@virginmedia what is happening in AL3? Now saying 9am tomorrow before broadband repaired, this is almost a day of lost working time. Service is so bad, what is being done to make it more reliable?
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Robert Wright
(@RKWinvisibleman) reported
from
Lambeth, England
We’ve switched broadband providers from @virginmedia to @CommunityFibre and, while the service is OK, @susanrwright’s email is no longer arriving. Anyone have any ideas what might be wrong?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie Gallagher
(@Gloriouscharlie) reported
@virginmedia I still haven’t had confirmation I’m cancelled either. Despite three calls and an online complaint ‘chat.’ Perhaps you could assist? Reference: C-3006221787
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Charlie Gallagher
(@Gloriouscharlie) reported
@virginmedia You’re putting my package price up £66 per MONTH! The email telling me this also explains how new customers can have the same package for £91, but I have to pay £145. A reward for my 20 years as a customer.
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Lee Cordrey
(@Leeroy64Cordrey) reported
@virginmedia 3 hours on customer service for new deal, transferred to customer relations and they let time run out until close with out responding 4.5 hours and no new deal your are a joke. Got to do it all over again because you hold all the cards
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Vickie tatum
(@Vickiefyfe) reported
@virginmedia is the an online problem as I've been trying to sign in yesterday and today but it won't let me
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Jay
(@Jay51460813) reported
@virginmedia How do I speak to a human being from customer services about my virgin broadband…. It’s not working
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Ree | misses the girls :(
(@lcvinqperrie) reported
@virginmedia ur not funny putting the wifi down put it up again otherwise i’m gonna cry
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Sarah Courtney
(@Courtney0482) reported
@virginmedia I cant check coverage as all it tells me is to ring 789 for help! Then I spend 2 hours on phone where the phone is then disconnected. Clearly a fault I was told yesterday after 2.5 hours on chat service interruption due to system update due to O2 merge. Can someone get back to me
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Whiskey Will Phoenix
(@IAmWillPhoenix) reported
@virginmedia I was told for raising the complaint and wanting to leave id have £16 taken off my bill. Nothing has come off and now just spent 20 mins on hold only to be cut off. How is your CS This Bad! ?
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Craig
(@CraigH0151) reported
@virginmedia My package goes up next month. I’ve asked to cancel the contract in the WhatsApp chat but no one has confirmed the cancellation
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Jayne Corbett
(@JayneCorbett63) reported
@virginmedia Okay 30 minutes to get through to customer service because no TV, internet etc and told no engineer until Monday. Can’t remember password so asked for bank sort code. Really. Bank details?