BT (British Telecom) Outage Report in Kew, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Kew, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Kew and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Kew, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Wembley, London, Walton-on-Thames, Teddington, Hammersmith, Barnet, Croydon, Southwark, Southall, Hounslow, Watford, Muswell Hill, City of London, Camden Town and Banstead.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Internet | |
| London |
Internet | |
| Walton-on-Thames |
Internet | |
| London |
Internet | |
| Teddington |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Kew, England
Latest outage, problems and issue reports in Kew and nearby locations:
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Nathan Talbot
(@nathantalbot) reported
from
Camden Town, England
@OpenreachHelp Yes, I had, but @bt_uk told me to reach out to you. @bt_uk what info do you need to resolve this before I lodge a complaint with @ICO
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Vik Seth
(@vik_seth21) reported
from
Hillingdon, England
@bt_uk Still not response on my complaint which I was promised would be looked at today. Not surprised at all. No wonder so many people have issues with your service
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Martin Warner
(@mwarn73) reported
from
Poplar, England
@bt_uk you are, without doubt, the most antiquated company there is. I would challenge anyone to come up with a company that is less customer centric than you.
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Vik Seth
(@vik_seth21) reported
from
Hillingdon, England
Shocking from @bt_uk to hike their sports pack prices whilst 3 months into an 18 month contract. Their customer service is shocking as well. People refusing to speak to me about the issue and others transferring me mid sentence #wouldnotrecommend #poorshow #customerservicefail
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Baizhou Cai FRSA
(@BaizhouCai) reported
from
Barnet, England
So I called @bt_uk noon today asked about cancellation of my contract, i was told i can do it anytime, i started a contact with @Hyperoptic and called bt to cancel, i was then told to pay a £200+ fine!! I was never told that in the first phonecall!! #liedtobybt #btlies
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Sheila Hooper
(@sheilahooper) reported
from
Lambeth, England
@bt_uk please update on email outage
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Vik Seth
(@vik_seth21) reported
from
Hillingdon, England
@bt_uk No, apparently your supervisors don’t work on weekends so I have to wait to Monday. This is the 2nd time I’ve had to contact you about this issue as well.
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Rob ‘Mr Vee’ Vary
(@RobVary) reported
from
Camberwell, England
@bt_uk I’ve had issues with my broadband dropping out for over 6 months . Had several engineer visit . Issue still resolved . Conflicting reports . Last engineer said it was the router and said I will receive a new one . 2 weeks later still not received anything. 😔
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Fr Hugo Adán
(@FrHadan) reported
from
Camberwell, England
@bt_uk me bt WiFi has been down for the last six hours!
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Siobhainis
(@Siobhainis1) reported
from
Croydon, England
@btbusinesscare They can't help I am told to wait for a call back and all this time loosing business because I have no phone lines #poorcustomerservice
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Martin Warner
(@mwarn73) reported
from
Poplar, England
@bt_uk It has Aisling, that doesn’t make it good customer service, that just delays my order by another 2 weeks.
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Michelle Casey
(@mishmash100) reported
from
Wandsworth, England
@bt_uk called to discuss my overpriced broadband deal and poor connectivity on Thursday. Spoke to Jake who promised me a call back at 11am on Friday. 4 days later.. Nothing
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Radio Facilities
(@RadioFacilities) reported
from
Hounslow, England
@btbusinesscare I have been waiting for three weeks for a manager to telephone me to discuss mis-selling that went on on our account. Despite regular chasing, I have still not been contacted. Shocking service.
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Martin Warner
(@mwarn73) reported
from
Poplar, England
So in my ongoing battle with the idiots at @bt_uk A week has now passed and still no internet and tonight 50 mins on the phone and no answer. Worst customer service ever...
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Martin Warner
(@mwarn73) reported
from
Paddington, England
@bt_uk Thanks for reaching out Jordan, but to be honest, after 196 mins on the phone across 2 calls, I’m kind of done. BT is always super busy, it never changes, but they have assured me now that it will be fixed by midnight... which they assured me yesterday too... 🙄
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Paul Kendrick 🐭🎮🍸🏳️🌈🎭
(@PaulyKendrick) reported
from
Islington, England
@elgobsucram @bt_uk They’re the worst. They charge me £10 for a new (identical) hub every time I renew; I have 3 now.
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
Not quite one week in but I can wholeheartedly support @bt_uk Whole Home WiFi! 👏🏻👏🏻
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Nathan Talbot
(@nathantalbot) reported
from
Camden Town, England
@OpenreachHelp Yes, I had, but @BTCare told me to reach out to you. @BTCare what info do you need to resolve this before I lodge a complaint with @ICOnews regarding this because the STOP reply clearly hasn’t worked.
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@bt_uk so for the second time in 3 week we have no land line. Unable to talk to some one as first cut off and now just ringing . How long is it going to take to fix it this time and how long until it happens again. It's totally your fault and you have hung up again 3 times
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Siobhainis
(@Siobhainis1) reported
from
Croydon, England
@btbusinesscare so no phone lines for us this miring thanks BT yes brilliant customer care !!!!!not
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jill Collier 🟥
(@JillCollier16) reported
@btbusinesscare Good Morning team. I have tried following your advice to log into My Account and try and diagnose/fix my fault but am unable to log in. My business broadband service stopped working yesterday. Pretty sure it is accidental damage/vandalism to connection at street
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Lord Rami Ranger
(@LordRamiRanger) reported
@bt_uk @BTCare Dear Sir, I am writing regarding my business account number GP 0110 3416. I have not had Wi-Fi for the past two months. Each time I report the issue, I receive a new router, and now I have three routers, none of which work. An engineer recently came and discovered that the fault is in the line. They made an appointment to come last Monday, but they did not show up. Since then, I have been trying to contact them, and they keep promising to get back to me, but no one does. Much of the time, I end up speaking to representatives in India, who say they do not have the authority to resolve this matter. Can you please assist me? Thank you. This situation is frustrating, and it seems like British companies are struggling because of a lack of pride in their work. Sincerely, Lord Rami Ranger FRSA
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Jim
(@JimR123) reported
Shocked by how poor the service is with @BTBusiness @btbusinesscare - I just want to order full fibre as per their website, and they change me to a more expensive deal without my approval and even then nothing works. Can’t even track my order because their website just errors 🤬
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Jonahid Miah
(@Jonahid) reported
@bt_uk @BTCare terrible customer service, stay away and awful speeds!!
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The BOSS
(@MErcument1) reported
@bt_uk 330.000 tweets but when comes sort out problems @BTCare not there
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Sebster™🇾🇪 🇬🇧🇬🇧🇬🇧
(@Sebmeister) reported
@danbaker124 @UtdFaithfuls @SkySports BTSport was a far better and balanced broadcaster. TNT Sports isn't too bad. But there's always some sort of agenda by Sky Sports. They show the least amount of LIVE United games, the most LFC games per season. The only decent pundit they have is Roy Keane, rest are terrible
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Mirelle ✡️
(@JewishMirelle) reported
The appal8ng service from @BTCare continues unabated the credit they awarded me for appealing service has mysteriously vanished they have ended my service early for no reason before my new provider takes over. Do not I repeat do jotbtake broadband with BT you will regret it.
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Ade Chapman
(@AreteMindset) reported
@btbusinesscare Do you have Network problems?
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Stephen Frey
(@SteveFrey59) reported
@btbusinesscare Hello, I have reported my fault 3 times, and keep being informed it’s been fixed. IT HASN’T! I have almost no mobile signal, and rely on my BT connection. It’s impossible to speak to anyone, PLEASE help!!!
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Pippa Leighton
(@PippaMalls) reported
@btbusinesscare why is the website for businesses so poor. no easy way to find my account number or subscription details, all my dashboard shows is 'group 1' which is entirely useless, phone activity log not available within my account, customer service non existent.