BT (British Telecom)

BT (British Telecom) Outage Report in Kew, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Kew, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Kew and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Kew, Greater London, England 12/14/2025 12:10

December 14: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Kew, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Southwark, Wandsworth, Hammersmith, Hackney, Croydon, Wembley, Barnet, Walton-on-Thames, Waltham Forest, Hampstead, Watford, Islington, Chertsey and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomWandsworth Internet
United KingdomHammersmith Internet
United KingdomHackney Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Kew, England

Latest outage, problems and issue reports in Kew and nearby locations:

  • EJWardNews EJ Ward (@EJWardNews) reported from Lambeth, England

    @streathamalley @bt_uk My area is not cabled for Virgin. I had them before I moved here and never had a single issue.

  • sahabedi Ali Abedi (@sahabedi) reported from Merton, England

    @SkySports @BBCSport @btsport until you stop interviewing celebrities outside etc, ppl won’t take #COVIDー19 seriously. Your interviews shud b via Skype etc. Pls use the tech. Ppl think if a footballer can talk from outside on TV, then it’s not so bad. But it is, is horrendous.

  • shoeburger Kieran Shew (@shoeburger) reported from Merton, England

    @jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!

  • PBarlow85 Paul Barlow (@PBarlow85) reported from Rickmansworth, England

    @bt_uk @TalkTalk @OpenreachHelp @UKPowerNetworks when are you going to fix the power supply to the cabinet on Tudor way/shepherds lane been since the 28th February & you keep blaming each other for not fixing it.

  • RyanSkeggsUK Ryan Skeggs (@RyanSkeggsUK) reported from Tottenham, England

    Listening to @jjenas8 on @btsport is sickening. Such a pony commentator with terrible opinions on the game.

  • danfellows Daniel Fellows (@danfellows) reported from Camberwell, England

    Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess

  • Geords Jo Clennell (@Geords) reported from Merton, England

    Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • ticolespaul tico tico no fubá (@ticolespaul) reported from Hammersmith, England

    @bt_uk hey, I need help please

  • ejp72 Liz (@ejp72) reported from Walthamstow, England

    @btbusinesscare having intermittent issues with our broadband. Trying to do the online check and it’s taking forever. We had this yesterday as well.

  • RyanHeatly Ryan Heatly (@RyanHeatly) reported from City of London, England

    @lee4ord @btsport @SkySports Not a bad shout

  • NEMUSA1 Jason Azz @robandjas (@NEMUSA1) reported from Camberwell, England

    @bt_uk the connection is so poor is driving me mental

  • dickster0103 Richard Easton (@dickster0103) reported from Camberwell, England

    @bt_uk Love your complaints process! You fail to deliver on your commitments. I contact you repeatedly. You offer to raise a complaint, which you do....And then close it again an hour later without actually doing anything or consulting me! Must make you KPI's look great.

  • ejp72 Liz (@ejp72) reported from Walthamstow, England

    @btbusinesscare major problems with our internet. Has randomly disconnected throughout the day for weeks.

  • L_Alborough_ Luce (@L_Alborough_) reported from Lambeth, England

    @bt_uk Your team literally hang up on me when I was mid enquiry. Terrible.

  • ainey68 Lorraine Wall (@ainey68) reported from Harrow Weald, England

    @bt_uk I’ve been trying to get through to you for three days to pause my BT Sport package. I don’t understand why you can’t take the easy customer friendly approach the Sky Sporys via their app. Please contact me. Thanks

  • ticolespaul tico tico no fubá (@ticolespaul) reported from Hammersmith, England

    @btbusinesscare hey guys. I need some help

  • NeilFranks7 Neil Franks (@NeilFranks7) reported from Hounslow, England

    @bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!

  • R4T3D_R7 R4T3D_R7 (@R4T3D_R7) reported from Poplar, England

    @Sidchopsmum @btsport You won’t be able to cancel. Instead they will review it on a monthly basis

  • jugolotus Jules Ugo (@jugolotus) reported from Camberwell, England

    Just enjoyed blood-curdling levels of horrendous customer service from @bt_uk arrogant and rude beyond belief.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ygbhawktube Hawk (@ygbhawktube) reported

    @alessroby @bt_uk I got told the issue was my end and if they sent a technician out it would cost the same as canceling my contract and moving... so I moved to TalkTalk and it has worked ever since. If they had just sent a new router I bet they would still have me.

  • BubbaJoe3 Bubba Joe (@BubbaJoe3) reported

    @bt_uk It's a fault - engineer visited and said it is a problem outside of the property - That was over a week ago - can't remember exactly when - what is the process for cancelling my contract

  • hcuk Chris Knowles (@hcuk) reported

    @JackReeveTNC @bt_uk BT = Bloody Terrible.

  • AntPtm Ant Patamia (@AntPtm) reported

    @bt_uk Thanks Theresa but I can’t do that. The page never loads. Hence why I had to phone the call centre last month. I tried again today. I just get the bouncing dots. That’s on multiple devices with different OS and different browsers. The problem is at your end.

  • Payneben Ben Payne (@Payneben) reported

    @bt_uk As my initial tweet stated, your help section does not allow us as customers to log a ticket that there's a wifi issue. All the topics on that help page are not the reason my wifi is poor. Please can you investigate specifically whether there is a known issue in my area. Thx

  • hcuk Chris Knowles (@hcuk) reported

    @bt_uk Hi, I run an MSP and provide broadband connections to my customers over your lines. BT are ALWAYS the thing that slows it down and makes it a very frustrating experience. Openreach are impossible to get hold of and never take responsibility for things when they go wrong.

  • CathKell24 Catherine 💙 (@CathKell24) reported

    @bt_uk lost connection and can't reconnect. Tried all usual restart/reboot stuff. Is there a problem in G73 area?

  • LaCaverna33 #LaCaverna33 🇻🇪 🇪🇸 (@LaCaverna33) reported

    This company is a piece of **** >> @bt_uk if you don't want their lousy and expensive service anymore they tell you that you have to pay them to get out. crap of thieves

  • Quidlist1 John Friend (@Quidlist1) reported

    @bt_uk we are in 14 day cooling off for resigning up to broadband, so we will cancel if not honoured, I’ve been reading a lot of bad reviews today about your service

  • CathKell24 Catherine 💙 (@CathKell24) reported

    @bt_uk Thanks- there does appear to be an issue which is being worked on. I'll check back later