BT (British Telecom)

BT (British Telecom) Outage Report in Kew, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Kew, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Kew and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Kew, Greater London, England 12/12/2025 12:45

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Kew, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hampstead, Hackney, Watford, Islington, Croydon, Southwark, Chertsey, City of London, Kingston upon Thames, Paddington, Harrow, City of Westminster, Barnet and Uxbridge.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHampstead Internet
United KingdomHackney Wi-fi
United KingdomLondon Internet
United KingdomWatford Phone
United KingdomLondon Phone

Community Discussion

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BT (British Telecom) Issues Reports Near Kew, England

Latest outage, problems and issue reports in Kew and nearby locations:

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @bt_uk please fix your PS5 app! Doesn’t let me watch live sport with constant buffering or crashing. Works fine on other devices, just not PS5.

  • janthea46 Janthea46 (@janthea46) reported from Kingston upon Thames, England

    @bt_uk BT Wi-Fi in my area seems to be down 😱😱

  • barriebrown1 barrie brown (@barriebrown1) reported from Merton, England

    @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk @UKDazza Please could you tell us why the Internet is down?

  • GoonerArmchair The at home gooner (@GoonerArmchair) reported from Epsom and Ewell District, England

    @didithitthespot @btsport @Arsenal I dunno mate and now I feel bad

  • DavidRobson84 David Robson 🎧🎬🌈 (@DavidRobson84) reported from Lambeth, England

    @bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…

  • erossiniuk Henry (@erossiniuk) reported from Kensington, England

    Is @bt_uk broadband down? I have no connection at home (post code W105LT) #bt #broadband

  • peter33266430 peter (@peter33266430) reported from Kensington, England

    @bt_uk called Bt to upgrade my services she said she’d call me back 30 minutes, it’s been over an hour know, I don’t think I bother anymore , what crap service, as usual by BT , I don’t why I even bothered thinking I should up grade with BT , useless

  • EdwynUK Louise Brooker (@EdwynUK) reported from Walthamstow, England

    @bt_uk is broadband down in Leyton E10? No service and router not responsive

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll

  • edwardwoodhouse Edward Woodhouse (@edwardwoodhouse) reported from Poplar, England

    @bt_uk we were told our wifi would go live today. It hasn’t. We were also given a mini hub which doesn’t work. Please can you help us sort this?

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.

  • R_Tillo_x SALTED CARAMEL 🍫🍯 🇯🇲♑️ (@R_Tillo_x) reported from Camberwell, England

    @bt_uk my internet has been redistricted for 2 days because i want to cancel and i work from home! #btarebullies

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    I'll tell you what Conte is thinking, Clive. He's thinking - why ******** did I take this job? #BTSport #COYS #MURTOT

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?

  • jamesvalero1977 James Valero (@jamesvalero1977) reported from Kingston upon Thames, England

    @bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??

  • BancoDePapa グラハム・スミス® (@BancoDePapa) reported from Tottenham, England

    @bt_uk my internet is down in Tottenham N17 I have orange lights flashing on my hub and this is the second time we've been down this week.... We only changed recently from @EE and are not impressed

  • danielhirschman Daniel Hirschmann (@danielhirschman) reported from Hackney, England

    Wow, @bt_uk your customer service and internal systems are utterly disappointing. First you send me the wrong kit multiple times over 5 weeks(!) and then send me a message telling me if I don’t return the most recent one, I’ll be charged £50 - eventhough its STILL the wrong kit!

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!

  • rob_fisher_efc Rob Fisher 💙 (@rob_fisher_efc) reported from Tottenham, England

    @btsport any chance you can get a decent app team?! You are by far the worst TV app out there!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • collorafi81 Samanta Collorafi (@collorafi81) reported

    @bt_uk are you having problems in the w11 london area with your Internet?

  • SJ_Nwa Sonny Nwachukwu (jnr) (@SJ_Nwa) reported

    @bt_uk Your slogan is "We connect for good" Ironic cause I've been waiting nearly a month for broadband due to them having 'connection problems' to send an engineer out? @EE #awks

  • philkendall Phil Kendall (@philkendall) reported

    @bt_uk Sure, you would hope so. They seemed genuinely a little confused that I was already running a non-BT VoIP service over the line. Vonage are telling me this absolutely can be done, but I'm not sure I have the energy to find someone at BT who agrees!

  • greenschoolsea JESSE EMMANUEL OWOKO (@greenschoolsea) reported

    @DMarukutira @ArsenalBuzzCom @btsport WTF boss. I was/am a massive Ozil fan. Why did you have to mention this. Ruined a perfectly good day

  • Ketsa_music Ketsa (@Ketsa_music) reported

    @bt_uk No WiFi or broadband since the 3rd, estimated fix time the 21st of November?? No explanation at all?? Disgraceful, how am I meant to work? No transparency. Definitely leaving if/when you fix this farce

  • stuartyboy_70 Disco Stu 🎯 (@stuartyboy_70) reported

    @bt_uk Just as well I contacted you or we would never have known this. I'm guessing the engineer won't need access to the house as there wont be anybody in?

  • Joe96278086 Joe (@Joe96278086) reported

    @bt_uk A fault the box has been flashing orange for 6 days and no one on your team has been able to help .

  • steviev71 Steven Vanner (@steviev71) reported

    Appalling (lack of) service from @bt_uk Be wary of renewing contracts over the phone. Agreed discount has not been applied to account for BT Sport. Have told them call time so they can listen but just useless. Waiting on hold for ages and never receive the promised call back.

  • orrassociates mark orr (@orrassociates) reported

    @bt_uk so ringing a customer up less than a year into 2 year contract to offer savings and inadvertently roping them into another two year contract isn’t fast practice according to BT customer services!

  • JohnnyEnglish50 JJ-Gill (@JohnnyEnglish50) reported

    @bt_uk just terminated my Full Fibre 900 Halo contract with you, following a very poor customer service. Now going elsewhere.