BT (British Telecom) Outage Report in Kew, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Kew, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Kew and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (17%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Kew, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, London, Paddington, Hampstead, Croydon, Hackney, Twickenham, Feltham, City of Westminster, Southall, Wandsworth, Barnet, Harrow, Tower Hamlets and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Catford |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Paddington |
Total Blackout | |
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Kew, England
Latest outage, problems and issue reports in Kew and nearby locations:
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Lorraine Wall
(@ainey68) reported
from
Harrow Weald, England
@bt_uk I’ve been trying to get through to you for three days to pause my BT Sport package. I don’t understand why you can’t take the easy customer friendly approach the Sky Sporys via their app. Please contact me. Thanks
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Paul Barlow
(@PBarlow85) reported
from
Rickmansworth, England
@bt_uk @TalkTalk @OpenreachHelp @UKPowerNetworks when are you going to fix the power supply to the cabinet on Tudor way/shepherds lane been since the 28th February & you keep blaming each other for not fixing it.
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EJ Ward
(@EJWardNews) reported
from
Lambeth, England
@streathamalley @bt_uk My area is not cabled for Virgin. I had them before I moved here and never had a single issue.
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Daniel Fellows
(@danfellows) reported
from
Camberwell, England
Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess
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Jack Teh
(@JackTeh96) reported
from
Hammersmith, England
@zXenx @bt_uk No, I am not, i waited 50min as expected and instead I was treated poorly and the customer helpline person decided to hung up on me saying he cannot hear me despite I can hear everything and the phone reception is very good here! Nothing to do with self centredness my friend 😂
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Jules Ugo
(@jugolotus) reported
from
Camberwell, England
Just enjoyed blood-curdling levels of horrendous customer service from @bt_uk arrogant and rude beyond belief.
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Caz ☺🏴
(@caz_08) reported
from
London, England
@btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!
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Neil Franks
(@NeilFranks7) reported
from
Hounslow, England
@bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!
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Liz
(@ejp72) reported
from
Walthamstow, England
@btbusinesscare major problems with our internet. Has randomly disconnected throughout the day for weeks.
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Kylie Ainslie
(@DrKAinslie) reported
from
Islington, England
You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet
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Kieran Shew
(@shoeburger) reported
from
Merton, England
@jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!
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abby handbridge
(@abbyhandbridge) reported
from
Islington, England
@piersmorgan my 78 y/o mother has no broadband and @bt_uk are being extremely unhelpful.... please help! We need to see she’s ok.
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Jo Clennell
(@Geords) reported
from
Merton, England
Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice
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Ryan Skeggs
(@RyanSkeggsUK) reported
from
Tottenham, England
Listening to @jjenas8 on @btsport is sickening. Such a pony commentator with terrible opinions on the game.
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Jason Azz @robandjas
(@NEMUSA1) reported
from
Camberwell, England
@bt_uk the connection is so poor is driving me mental
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Ryan Heatly
(@RyanHeatly) reported
from
City of London, England
@lee4ord @btsport @SkySports Not a bad shout
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R4T3D_R7
(@R4T3D_R7) reported
from
Poplar, England
@Sidchopsmum @btsport You won’t be able to cancel. Instead they will review it on a monthly basis
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abby handbridge
(@abbyhandbridge) reported
from
Islington, England
@bt_uk my 78 year old step mother has been without Broadband for over 48 hours. This is unacceptable as we can’t contact her easily... please help
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Richard Easton
(@dickster0103) reported
from
Camberwell, England
@bt_uk Love your complaints process! You fail to deliver on your commitments. I contact you repeatedly. You offer to raise a complaint, which you do....And then close it again an hour later without actually doing anything or consulting me! Must make you KPI's look great.
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Ali Abedi
(@sahabedi) reported
from
Merton, England
@SkySports @BBCSport @btsport until you stop interviewing celebrities outside etc, ppl won’t take #COVIDー19 seriously. Your interviews shud b via Skype etc. Pls use the tech. Ppl think if a footballer can talk from outside on TV, then it’s not so bad. But it is, is horrendous.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Lorna Grant
(@Lornaasg) reported
@bt_uk 30 minutes on the phone and no further forward. Being told information which contradicts what I was told last week. Now told I will be contacted on Thursday between 7pm and 9pm. After being a customer for 15 years I will be looking elsewhere.
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Tim Dean
(@ThisisTimDean) reported
@bt_uk This has honestly been the worst customer service i have ever known and it’s giving my family and i anxiety now.
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Katharine Gladstone
(@happyrocks) reported
@bt_uk @MoneyTelegraph Complaints have landed on deaf ears and have even been hung up on by one of your operators. All your employees seem powerless to do anything - even to cancel missold contracts. The request for the original EE sales call transcript have been ignored 3/4
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Michelle Norris
(@ruffcow) reported
@bt_uk my business phone line has been down since 9.15am. Was meant to be ported to a new cloud product from our existing cloud phone. Was told 30 mins and a maximum of four hours, that was 13 hours ago and it’s still down. I’m losing customers and money and cannot get it sorted.
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brevitybelle1
(@brevitybelle11) reported
@bt_uk Any update? That outage still not fixed, now on day 10. No communication from BT, we have problems working from home, students with exams. Seemed to be no action at weekend either. I don’t know whether to pay for more mobile data, is there an end date?
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Angela McK
(@AngelaMcK66) reported
@bt_uk Have done but I've managed to get confirmation it has been cut off. My DM explains it and that I don't want the service reconnected. Just wan confirmation all services now cancelled.
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Mark Ollier
(@SoCalSpotters) reported
@skytv So you've put up the cost of @btsport so I can now get that service £3 cheaper a month direct with BT. Is that right?
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Ayyzaar
(@Ayyzaar) reported
@btsport Apparently no one at BT can solve the issue of my app not working even though I’m paying for it … sales team lying to get a sale done .. disgusting. 🤨
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Katharine Gladstone
(@happyrocks) reported
@bt_uk @MoneyTelegraph How do I complain and get my money back? Was missold a new BT Business product and tried to cancel twice (first time on day it was sold). All cancellation requests ignored and transfer went ahead anyway. Lost website, emails, days of business. 1/4
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💛Kerry 💙
(@Kerry_lufc) reported
@bt_uk Yep ‘failed order’ despite not communicated to that effect. The first guy was basically blaming me for cancelling sky before contacting you but no one said when you took my money that would be an issue. The 2nd woman who was much nicer said it was a business account & failed!